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Royal Hideaway Playacar

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Traveller (4651)
Pool & Beach (1171)
Dining (707)
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Overview
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“las ventanas”(434 reviews)
“the grill”(642 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Additional information
Offers from Royal Hideaway Playacar
Special Offer: Join my Barceló
Hotel deals
Offers from Royal Hideaway Playacar
Special Offer: Join my Barceló
Hotel deals
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Reviews (5,036)
There are newer reviews for Royal Hideaway Playacar
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4,320 results
Traveller rating
3,132
769
253
108
58
Traveller type
Time of year
LanguageEnglish
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3,132
769
253
108
58
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1,631 - 1,635 of 4,320 reviews
Reviewed 3 December 2015

This hotel is very beautiful, small and professionaly landscaped.But the quality of food very bed.Buffet on the breakfast very very poor.Even to get the outmeal porridge and some butter it needs to be ordered.The quality of products is very low and precarios.On the second day...More

3  Thank TomikaRichmondHill
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 6 December 2015

Dear TomikaRichmondHill, We appreciate you sharing your commentary. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and our quality . Please also accept our apologies for the difficulties you experienced....More

Reviewed 2 December 2015

I cannot say enough about this resort! It was a great experience. The resort is small and quiet so if you are looking for a party place this is not the place for you. If you are looking for a place that is classy and...More

1  Thank OilyRN
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 6 December 2015

Dear OilyRN Thank you for taking the time to share this fantastic review. We truly value your preference to Royal Hideaway and a wonderful stay. Your review explains itself, it will be a pleasure welcoming you back in Royal Hideaway in the near future to...More

Reviewed 1 December 2015

I am a return customer and the first time I came here it was fantastic, this time was not as great of an experience. The resort is still beautiful but I feel there were somethings that the budget was definitely cut on. Our favorite restaurants...More

10  Thank Sean R
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 6 December 2015

Dear Sean R, We sincerely apologize for the issues you encountered during your stay with us. We hope you can give us the opportunity to serve you again in the future. We can assure you that we will put our best effort in making your...More

Reviewed 1 December 2015

First timer and i am satisfied by the experience. Adults only resort, lovely grounds, there are several buildings throughout the property, each with its own concierge, good idea. Rooms are well appointed, not the largest i have seen but still pleasant, bathrooms good size, everything...More

1  Thank Giada73
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 6 December 2015

Dear Giada73 Thank you for taking the time to share this fantastic review. We truly value your preference to Royal Hideaway and a wonderful stay. I will not go into much detail, your review explains itself, it will be a pleasure welcoming you back in...More

Reviewed 1 December 2015

We stayed at The Royal Hideaway from November 21 to November 26. The thing that really stood out to us was the unbelievable hospitality and service at this hotel. It is really extraordinary. I want to personally mention our concierge in Villa 31. His name...More

2  Thank Jennifer Y
Response from Teresa A, Director General at Royal Hideaway PlayacarResponded 6 December 2015

Dear Jennifer Y, Thank you for taking the time to write a review and to share your experience with other travelers. We are pleased to hear you enjoyed our new menus, we hope you visit us again! Roberto and the rest of the team send...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$257 - US$591 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$257 - US$591 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#29 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (4651)
Pool & Beach (1171)
Dining (707)
Room & Suite (533)
Family and Play Areas (21)
Amenities (13)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
Scott D
28 May 2018|
Answer
Response from Derek M | Reviewed this property |
Yes, all food and drink are included
0
Votes
dablask
26 May 2018|
AnswerShow all 2 answers
Response from 1diva | Reviewed this property |
Yes.You can indulge in alcoholic , as well as non alcoholic beverages as much as you like . Premium( top shelf) alcohol is included. Enjoy!!!
1
Vote
candacejoice
23 May 2018|
AnswerShow all 3 answers
Response from 1diva | Reviewed this property |
What you are making reference to are the Bali beds and not the canopied coverings that are available to place over lounge chairs on the beach. As of very recently, one of the seven Bali beds has been designated in the fee to... More
1
Vote
Room Tips
"get a room close to the main pool/ beach."
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"put locks on windows on first floor and make sure slidding doors are lock."
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"Villa 24 is closest to the beach and pool."
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"Choose room away from Noisy Hotel next door"
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