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Royal Hideaway Playacar

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3,697 Reviews from our TripAdvisor Community

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There are newer reviews for Royal Hideaway Playacar
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Showing 3,233: English reviews
London, United Kingdom
Reviewed 19 August 2013

Think of the Venetian ...in Mexico! Cool, quiet wonderfully personal rooms, Great concierge, the cuisine is fantastic! It is heavenly, with all of the Palms, and pools, and magnificant beach. I've been to Playa, Cancun, Baja, Acapulco, east and west coasts. You cannot pick a better place. It is all inclusive, with a twist, that is, it is very upscale...

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Helpful?
2Thank hubbard k
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Hubbard K, We're delighted you enjoyed of all the facilities that our resort has to offer you. Our job is to exceed your expectations and is very rewarding to know that this was your case. Thank you for sharing your review with our Trip Advisor comunity. We hope you come back in the near future. Sincerely

New York City, New York
Reviewed 19 August 2013

We just got back from a 9 night stay at Royal Hideaway Playacar and it was a wonderful experience for me and my husband. The service was impeccable, the food was great and beautifully presented. Although all the restaurants were excellent, we especially enjoyed Azia, Las Ventanas, and The Grill. The guitar player added a romantic touch to our dinner...

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2Thank MariaCICC
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear MariaCICC, When we read your experience we feel very proud of be an important part of Royal Hideaway. You remember us the purpose of our job: Create Memories.Thank you so much for this great review. We are excited now to have you back with us very soon. Sincerely

London, United Kingdom
Reviewed 19 August 2013

Our Travel agent recommended RH and said we wouldn't be disappointed. I was very skeptical Mexico and All Inclusive!?!?. My family and I have stayed at several All-Inclusive hotels around the world and this is by far the best that we have stayed at. The service was excellent, friendly, professional and attentive. The food was outstanding in particular the Las...

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Helpful?
3Thank ASBOK
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear ASBOK, We are thankful to read your recent stay was excellent. Our main priority is the guests satisfaction, and we are proud to know you enjoyed your stay with us and the hotel facilities. Thank you again for your nice comments about our staff; it makes feel proud of their great job. Sincerely,

Jackson
Reviewed 18 August 2013

My husband and I stayed at the Royal Hideaway the first week of August. We loved it! The resort is on the smaller side compared to other all inclusive resorts. It is very quiet and relaxing. The food was great. Our favorite restaurants were Azia and Las Ventanas for dinner. We ate at Azia twice we liked it so much....

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6Thank Emily251
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Emily251, We are so pleased that you have had wonderful stay wiith us, thank you so much for write your review. We are glad t o read you enjoyed our resort facilities, beach, restaurants and of the great service that our staff provides, their main job is to make an extraordinary stay for you. We hope for your returning...

Plano, Texas
Reviewed 15 August 2013

I just returned last week from my stay at the Royal Hideaway. I cannot say enough wonderful things about this place. I traveled alone (my husband recently passed away and I am working on completing his/our bucket list and RH was on the list). At first I was apprehensive to travel alone thinking first about safety and then about whether...

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20Thank NorskeRN
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear NorskeRN, We want to take a special moment to say thank you for your recent stay. Your review express very detail the high quality of service we provided every day. This is your home and you are always welcome. Received our sicerest condolences. We hope for you come back. Sincerely

winterinns
Reviewed 14 August 2013

We stayed at the RHP over the Fourth of July weekend. This was a last minute decision/vacation for us and was a great choice. We were looking for something on the beach, walkable to PDC that had good food and drinks. RHP achieved all three. The Beach- As others have stated this resort is an easy 25 minute walk along...

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4Thank winterinns
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Winterinns, Thank you for send us your experience. It is very pleasant for us to read this review. The most important for us, is to make the best holiday experience for each of our guest, this why we put a special emphasis in each service that we provide to you. Please accept our apologies for the lack of service...

Playa del Carmen, Mexico
Reviewed 12 August 2013

I love this place and I recommend it to any one who likes to be pampered by the super friendly staff. You can tell they are happy and sincere, you will be treated like royalty. No wonder they are 5 diamond hotel and part of the Leading Hotels of the World. Beautiful property, peaceful and with an amazing beach. We...

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2Thank Azotea G
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Igaxiola, We appreciate your kind comment, it is a great notice to us hear you are thinking come back. We are your home away from home and for us is always a pleasure host a returning guest. Our entire team are experts to make dreams come true. See you very soon. Sincerely

Chicago Ridge, Illinois
Reviewed 8 August 2013

I stayed here with my family of 5 for a week and we were all delighted with the service and cleanliness. We would like to thank all of the employees that made our stay pleasurable. We had a fantastic holiday and would strongly advise anyone looking to visit to go! We found it much better than many of the hotels...

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Helpful?
2Thank Sadie H
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Sadie H, We appreciate your review, thank you so much. Our top priority is to offer an exceptional service to each of our guest and it is very satisfying to read that this was your case. Thank you for your kind words about our staff, this motivates them to keep putting their best effort in their daily job. We...

New York City, New York
Reviewed 8 August 2013

The food at the resort was fabulous, the service was outstanding. I have never had such a relaxing trip. The location on the beach is perfect, its the nicest beach I've been to in Mexico. The resort is quiet and not over crowded. I loved every single restaurant although we never went to the theater. We were sad to leave!!!

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3Thank smashiesabs
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Smashiesabs, Thank you so much for taking the time to share your experience with us, this will be very helpful for future guests. We feel really proud in reading this right now. We are blessed to have wonderful staffs that are so willing in going beyond our guest expectations. We can’t wait to host you again. Sincerely

Welland, Canada
Reviewed 8 August 2013

Just came back, Sunday, from a second visit to Royal Hideaway and it was as amazing as the first time. Resort: nice layout, everything is close by, beautiful grounds, very quiet at night. Beach: most beautiful I have seen so far in the Mayan Riviera. Water clear and calm most of our vacation but very wavy the last day. There...

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3Thank weluv2travel2011
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Weluv2travel201, Thank you for choosing our resort for your last vacations. Thank so much for sharing your beautiful experience. Our highest priority is to make you feel comfortable and happy during your vacations, we are very happy to know that this was your case. Please remember we are always ready to welcome you. Sincerely

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Free Parking
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $577 - $1,186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
384 questions
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Questions? Get answers from Royal Hideaway Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms closer to the Ocean are quieter”
 of 5 bubbles GreatScott88, 7 Dec 2016 | Read review
“the resort next to them can get loud at night so if you want something quiet, ask for a room away from the next door resort.”
 of 5 bubbles Sgokals, 28 Nov 2016 | Read review
“The example pictures you see are exactly what the rooms look like. Expect a cool porch that is not shown.”
 of 5 bubbles Houston56003, 28 Nov 2016 | Read review
“Rooms looking into the resort , not to the outside where one sees other resort and possibly hears their activities.”
 of 5 bubbles jackobean, 25 Nov 2016 | Read review
“2nd floor was a good choice for us”
 of 5 bubbles 77heatherl, 22 Nov 2016 | Read review
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