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Royal Hideaway Playacar

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3,742 Reviews from our TripAdvisor Community

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Showing 3,268: English reviews
Atlanta, Georgia
Reviewed 28 September 2013

Of course the beach is going to be beautiful at Playa Del Carmen, Mexico, but what makes a difference in the hotel you choose? Royal Hideaway continues to hold super high standards for their amazing food (Mexican Restaurant one of the best I've experienced, and that's just the beginning...) and their service. Gourmet food, top end cocktails, Italian "house" wine,...

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Helpful?
10Thank Becky8319
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Becky8319, Thank you for taking the time to post your kind comments about your most recent stay at our hotel. We are more than glad that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to...

London
Reviewed 27 September 2013

I travelled to the Royal Hideaway in Playa del Carmen with some degree of trepidation as I was travelling on my own. However, I was more than pleasantly surprised by the level of service and warm welcome I received from the staff. There were plenty of activities for me to get involved in from organised tours to local Mayan attractions...

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Helpful?
5Thank Helena R
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Helena R, We are more than glad to read your review. Thank you very much for the kind compliments. We are hospitality professionals who pride ourselves on delivering world class service to all of our guests. We hope to see you again one day. Thank you for experiencing true All inclusive luxury experience with us. Sincerely

Barnsley, United Kingdom
Reviewed 27 September 2013

We stayed here for 1 week commencing 18th of September.We are very seasoned travellers having stayed at Four Seasons ,Jumby Bay,Sandy lane,Banyan Tree and Constance Resorts around the world so we know what a 5* hotel should be. I will admit that this was a bargain price and a spur of the moment booking,but we did check out trip advisor...

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Helpful?
5Thank mbetts
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Mbetts, Thank you for taking the time to share you thoughts on your stay with us.We sincerely apologize that your recent stay at Royal Hideaway fell below your expectations. Excellent service is what we strive to be known for, therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience...

Brookline, New Hampshire, United States
Reviewed 27 September 2013

I'm sorry this is so late....it deserved to be posted earlier!! I booked a vacation for five nights at The Royal Hideaway Playacar to ask my girlfriend's hand in marriage. Let me say that right from the start it was different from other resorts I stayed at in Mexico. We were greeted with a warm smile, a cold glass of...

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6Thank Darrin B
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Darrin B, Thanks so much for your the lovely review, we really appreciate the time you took to share your experience. We’re very happy you and your fiancée enjoyed your stay with us. We are especially pleased to learn that you most enjoyed the arrival experience, your room, the food, the grounds, and of course the beauty of the...

Salt Lake City, Utah
Reviewed 27 September 2013

I just returned from a 4-night stay at the Royal Hideaway. I have travelled a lot all over the world, and this property is a really rare find. It has an excellent beach, food, service, location, and food/drinks. I have gone the all-inclusive route a few times in the past & have always left slightly disappointed (Pueblo Bonito Sunset Beach...

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4Thank Anne H
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Anne H, First of all we must say thank you for your amazing review even more you for the great recommendation. It’s fabulous to hear you really enjoyed your stay with us and that you particularly enjoyed the resort activities, the service, and facilities. Thank you for choosing Royal Hideaway as a holiday destination we hope to welcome you...

Wicklow, Ireland
Reviewed 26 September 2013

love it here got a 2 nights upgrade as are other hotel was booked up and we just loved it the beach was amazing and just a short walk up it was the town, which we walked up to a few times the weather was not great but yet still had plenty to do in this hotel the food was...

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2Thank holls12
RoyalHideaway1, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Holls12, We took a moment to say, thank you for the amazing review. It’s truly an honor to host you. It’s very exciting to hear that you enjoyed your vacation and that you really loved the personalized service, our property and of course the beauty of the beach. Thank you for sharing your experience here we hope we have...

Brandon
Reviewed 25 September 2013

I just want to start by saying this is the first time for my wife and I staying in an all inclusive resort. We were totally taken back with the beauty of the hotel and its surroundings. The resort sets on the most beautiful beach we have ever seen. The ocean water was so breathtaking! The staff was very attentive....

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4Thank Thomas B
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Thomas B, We appreciate the time you took to send us your review, we regret the incident you and your wife experienced upon arrival. The medical service is provided by an external company we couldn’t control the costs. We contacted our hotel team and they let us know they offered to you assistance and an excellent service during your...

Newcastle upon Tyne, United Kingdom
Reviewed 22 September 2013

Just returned for the second time from the royal hideaway, which was fantastic, the staff are very polite helpful and could not do enough for us, all the staff calls you by your name, I don`t know how they can remember everyone. They also remember us from last year got hugs and kisses. the rooms where spotless and plenty of...

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2Thank woody474
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Woody474, We appreciate the time you took to send us your review, We love create an everlasting impression for our cherished guests are our goal and we are proud to know you were able to experience on your 6th visit. Our concierge team is willing to help you with any of the enquiries you may have during your stay,...

Pittsburgh, Pennsylvania
Reviewed 21 September 2013

When you say perfección then you must be at The Royal Hideaway Playacar. The service is impeccable and everyone greets you all day with a huge smile This my sixth time here and they are so very consistent. The Gourmet restaurants are superb and such a great variety as well I was blown away with the all inclusive part of...

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Helpful?
1Thank Jimbobmcc
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Jim M, We appreciate the time you took to send us your review, we love create an everlasting impression for our cherished guests are our goal and we are proud to know you were able to experience on your 6th visit. Our concierge team is willing to help you with any of the enquiries you may have during your...

Grayslake, Illinois
Reviewed 21 September 2013

This was the most amazing place we've ever been to! Unfortunately, it has so totally spoiled us that nothing else will do in the future. The food was amazing--we ate in the Zagat-rated restaurant 3 times and 2 of the other restaurants plus one Mexican fiesta buffet night (our first night there), which included a show that rivaled what you...

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Helpful?
5Thank Patt H
RoyalHideaway1, Social Media Coordinator at Royal Hideaway Playacar, responded to this review

Dear Patt H, We are truly grateful to you for your favorable comment on the hotel and we are pleased that you did have a great stay with us. We hope you come and visit us again in the near future. Sincerely,

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $511 - $950 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Business Hotel in Playa del Carmen
#14 Top resorts Hotel in Playa del Carmen
#18 Spa Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#20 On the Beach Hotel in Playa del Carmen
#20 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Las Amapolas is a good building”
 of 5 bubbles Claudiabaktu, 17 Jan 2017 | Read review
“Ask for a room near to the beach”
 of 5 bubbles Alison4444, 1 Jan 2017 | Read review
“Water view buildings are quieter and close to the pool and bar/restaurnts”
 of 5 bubbles PumperMe, 29 Dec 2016 | Read review
“Buiding 24 is closest to the beach and infinity pool. Ask for a renovated room.”
 of 5 bubbles MTD-Travel-Reviewer, 18 Dec 2016 | Read review
“Be sure to bring appropriate attire for dinner reservations - check with resort for details.”
 of 5 bubbles 270bonniec, 13 Dec 2016 | Read review
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