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Royal Hideaway Playacar

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Royal Hideaway Playacar
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3,886 Reviews from our TripAdvisor Community

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Showing 3,397: English reviews
Tamworth, United Kingdom
Reviewed 16 December 2013

This hotel has many redeeming features including its size, location,most of the staff, the quality of the food(in the restaurants) and drinks in general.. There are however many irritating niggles which detract from the overall experience. Waiting in line for breakfast for anything up to 45 mins is unacceptable although it forces you to rise early and beat the queue...

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2Thank RON W
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear RON W, Thank you for taking the time to share your review of your recent experience at Royal Hideaway. We always wish for our guests to be completely satisfied and comfortable in our property, and we do apologize for your disappointment due any inconvenient you encountered during your stay. We shared your comments with our management, for us the...

Sheffield, United Kingdom
Reviewed 16 December 2013

I have just returned to England after spending 2 fabulous weeks in the Royal Hideaway. From the airport pick up when we landed to the return trip we met with excellent service wherever we were in the hotel. Nothing was to much trouble for the concierges, the maids, front of house, waiters the bar staff, and the entertainment crew. Check...

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5Thank Lesley M
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Lesley M, Thank you for taking the time to post your kind comments about your most recent stay at our hotel. We are glad that you found our accommodation and hospitality to your satisfaction. It is always a pleasure to receive positive feedback and will serve as an encouragement to all of our staff as we strive to continuously...

Cascade, Colorado
Reviewed 15 December 2013

This was our second time at Royal Hideaway and it's only gotten better since our first stay. The beach is superb, the staff is outstanding, the hotel is large enough to have all the amenities and yet small enough that the staff knows your name by the second day you're there. Even though the hotel was completely full during our...

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1Thank kroberton
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear kroberton, We appreciate your kind words and we thank you for your loyalty, confidence and support. Guest feedback enables us to continually review our service delivery and standards and make changes wherever possible. We are deeply proud to read your experience with us was wonderful, Moreover it is a pleasure to know that we were able to meet your...

Aiken, South Carolina
Reviewed 15 December 2013

I looked up amazing in the dictionary and found the Royal Hideaway! We got back 3 days ago and we are still in awe of the amazing week we had there. Within 24 hours of arriving at that beautiful resort we knew we'd return! (and realized what a great value it is) From the time we arrived to the time...

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3Thank Liz N
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Liz N, Thanks so much for your lovely review; we really appreciate the time you took to share your experience. We’re very happy you enjoyed your stay with us. We are especially pleased to learn that you most enjoyed the arrival experience, your room, the food, the grounds, and of course the beauty of the beach. Also thank you...

Maidstone, United Kingdom
Reviewed 15 December 2013

Wonderful hotel and staff, all worked very hard to please the customers. Food out of this world, Just back from spending 10 days at the hotel, ate in all the restaurants, all magnificent. Our concierge was Hector, always there to help and a little cheeky, loves joking around. The rooms were ok but will need updating soon but were very...

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1Thank Ron N
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Ron N, Thank you very much for taking the time to share your feedback about your recent stay. We are very happy to know that you enjoyed our facilities, the variety of our food and the friendly service that the staff offers to our guests. One more time thank you for the great rating. We are pleased to hear...

Calgary, Canada
Reviewed 14 December 2013

We stayed at the Hideaway from November 11-15, 2014. Great service and entree selections in all excellent three restaurants for our evening dinners. We made reservations prior to staying at the Hideaway. The breakfast, a buffet style, as was the luncheon restaurant, was excellent and service was the same. Very friendly staff in every restaurant. We would highly recomend and...

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2Thank Robert M
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Amy H, Thank you for taking the time to review your stay and offer us some very valuable feedback. We are pleased to hear that you found our facilities to be clean and visually pleasing. It is disappointing though, to see that your experience seemed to fall short of the memorable experience that we intend to offer our guests....

Garland, Texas
Reviewed 13 December 2013

The staff at the hotel is very friendly and helpful and the resort is lovely but in need of a touch up. I would not place this resort as a 5 star/ 5 diamond property, maybe when it first opened but they are more like a 4 star now. Food was good but you have to make reservations each night...

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Thank Squish0904
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Squish0904, First of all, allow us to thank you for giving us the opportunity to welcome you at Royal Hideaway. We are saddened to hear that your experience with us was nothing of extraordinary. We will ensure that your positive and constructive comments reach to all our staffing and will help us to improve our results. It means so...

Reviewed 13 December 2013

My husband and I just checked in and the rooms are small and interior is very old...the wallpaper in the bathroom is falling off and bathtubs have stains (burnt mark) and mirror in the bathroom have stains...I am bummed that I do not feel like it's a luxury stay...

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13Thank haemi07
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Haemi07, Thank you very much for send us your review; it saddens us to read that we did not meet your overall accommodation expectations. Our housekeeping and maintenance teams typically work very hard to verify that all rooms are inspected both for cleanliness and perfect service operation, before welcoming a guest and during their stay. We have shared your...

Chicago, Illinois
Reviewed 12 December 2013

My husband and I just returned from a seven night stay at the Royal Hideway and can't wait to go back. The food, the beach and the level of service were above and beyond anything we expected. Special recognition to Erika Tatiana Correa who ensured our requests were honored, Johnny, The Deck and beach waiter who was attentive and efficient...

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Thank famrod
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Famrod, Thank you for taking the time to leave your comments about your recent stay at Royal Hideaway and we are delighted that you feel that the hotel is comfortable, that you enjoyed the service the attentive and well-mannered staff to whom we have passed your kind words. One more time thank you for the great rating. We are...

Needham, Massachusetts
Reviewed 12 December 2013

Our group of seven stayed at the resort the week after Thanksgiving. Our experience was generally very good, but when compared to the excellent resort where we vacationed last year—Secrets Meroma Beach—the RH came up short in some areas. My three star rating would be four, if four described "Good" instead of "Very Good." GROUNDS: The resort is beautifully landscaped...

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3Thank Amy H
Itze P, Reputation Management at Royal Hideaway Playacar, responded to this review

Dear Amy H, Thank you for taking the time to review your stay with us. We took note for all your comments. These are of great importance to us and allow us to monitor and improve our service continually. The guest satisfaction is our main priority. Our relationship with our guests is of utmost importance. We thank you again for...

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Amenities

Highlights
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Award winning luxury all inclusive resort set along the beautiful beaches of Playa del Carmen, Mexico. Ideal setting in a serene environment for complete rest and relaxation. Adults only. Member of The Leading Hotels of the World. 2008 winner of the coveted AAA 5 Diamond Award. 11 villas with private concierge are spread throughout the property's immaculate grounds. Six gourmet restaurants serve delicasies in menu-style dining. A full service spa offers the ultimate in papmering and body treatments. Personalzied service and attention to detail set this resort a world apart. ... more   less 

Additional Information about Royal Hideaway Playacar

Address: Lote Hotelero No. 6 Fracc., Playa del Carmen 77710, Mexico (Formerly Royal Hideaway Playacar & Occidental Resorts)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $477 - $925 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royal Hideaway Playacar 4.5*
Number of rooms: 201
Reservation Options:
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Also Known As:
Royal Hideaway Playacar & Occidental Hotel Playa Del Carmen
Royal Hideaway Playacar And Occidental Resorts
Royal Hideaway Playa Del Carmen
Royal Hideaway Mexico
Occidental Royal Hideaway
Royal Hideaway Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#16 Top resorts Hotel in Playa del Carmen
#18 Family Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Royal Hideaway Playacar staff and other travellers.
497 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms have been upgraded. The buildings in the higher 20's will be closer to beach.”
pizzauomo, 26 Apr 2017 | Read review
“The rooms are in small building clusters. The closer you are to the beach, the better the view.”
Journeyman_Traveller, 24 Apr 2017 | Read review
“Every Room is great”
Chowy_64, 24 Apr 2017 | Read review
“We were located by the serenity pool, close to the lobby, which was very quiet.”
RandRabroad, 21 Apr 2017 | Read review
“31,27 and 24 are close to the pool”
DaveNfld, 3 Apr 2017 | Read review
5 of 5