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Royal Hideaway Playacar

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Traveller (4759)
Pool & Beach (1282)
Dining (773)
Overview
  • Excellent75%
  • Very good17%
  • Average5%
  • Poor2%
  • Terrible1%
Travellers talk about
“las ventanas”(419 reviews)
“the grill”(627 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star accommodation
All hotel details
Additional information
Offers from Royal Hideaway Playacar
Special Offer: Up to 50% - Caribean
Hotel deals
Offers from Royal Hideaway Playacar
Special Offer: Up to 50% - Caribean
Hotel deals
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Rooms
27 Aug28 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (5,246)
There are newer reviews for Royal Hideaway Playacar
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4,492 results
Traveller rating
3,249
802
261
115
65
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3,249
802
261
115
65
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1,651 - 1,655 of 4,492 reviews
Reviewed 6 March 2016

We travel to warm destinations every year and have experienced a variety of resorts. Royal Hideaway is by far the nicest resort that we have encountered. Our personal concierge, Brandon , went totally out of his way to make our experience unforgettable. On the day...More

1  Thank Cam T
Response from Teresa A, Gerente at Royal Hideaway PlayacarResponded 6 March 2016

Dear Valued Guest, It has been a pleasure to read such a positive review in regards to our resort. It is our job to make you feel more than royalty here at the Royal Hideaway. You will always be welcome here, as your new home...More

Reviewed 5 March 2016

Just came back from RHP. Very disapointed. This hotel does not meet the standard of a leading hotel of the world. The specialty restaurants are very basic, nothing to a 4 Diamond hotel. The breakfast buffet, not to many variety, you have only one kind...More

9  Thank ooberge
Response from Teresa A, Gerente at Royal Hideaway PlayacarResponded 5 March 2016

Dear Valued Guest, Thank you for taking the time to tell us about your stay at The Royal Hideaway Playacar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to...More

Reviewed 5 March 2016

stayed 5 nights the first week of january,was the best experience ive ever had at an all inclusive resort,the staff was incredable,so kind and really professional, the best part was the food,all the restaurants ,5star quality,im headed back march for another 5 nightsMore

Review collected in partnership with this hotel
Thank johnbY8666DX
Response from Teresa A, Gerente at Royal Hideaway PlayacarResponded 5 March 2016

Dear John, Firstly I would like to say thank you from everyone here at The Royal Hideaway for taking the time to write such a great review in regards to our resort. It was a pleasure for us to have hosted you here and we...More

Reviewed 4 March 2016

We just arrived back from our week vacation. This is the 2nd time we visited the Royal Hideaway and once again came home relaxed and rested. There is nothing I can say bad about this resort. The employees from the time you arrive to the...More

1  Thank judyscogs
Response from Teresa A, Gerente at Royal Hideaway PlayacarResponded 5 March 2016

Dear Judy, It was a pleasure reading such a wonderful positive review in regards to our resort. Thank you for taking the time out of your schedual to provide us with such a boost. I will be sure to show my collegues your kind words!...More

Reviewed 4 March 2016

Another exceptional experience with great food, great service and perfect weather. Each time gets better and we will certainly be back again and again. From arriva to departure, the staff at the Royal hideaway goes above and beyond to please their guests.

Review collected in partnership with this hotel
1  Thank Pubdir
Response from Teresa A, Gerente at Royal Hideaway PlayacarResponded 5 March 2016

Dear Valued Guest, I am thrilled to read such a positive review, it will be our pleasure to serve you again with anything you wish for. This will always be your home away from home, we are looking forward for your future return. Kind Regards

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Free High Speed Internet (WiFi)
Beachfront
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Breakfast included
Dry Cleaning
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$249 - US$546 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$249 - US$546 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#12 Romantic Hotel in Playa del Carmen
#13 Green Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#24 Spa Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#30 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (4759)
Pool & Beach (1282)
Dining (773)
Room & Suite (691)
Amenities (35)
Family and Play Areas (21)
Business Centre & Event Rooms (10)
Questions & Answers
Ask a question
Richard M
Hello Everyone. Could you help me confirm the quality of RHP and give me confidence enough to make a booking?? We have stayed at Secrets Maroma beach 3 times , Excellence Cancun and Beloved Playa Majure . We had considered returning to either Secrets or Beloved but decide to perhaps have a change from Secrets as we have allready stayed there 3 times and Beloved is perhaps a bit quiet but otherwise excellent. We have seen RHP and liked the looks of it and it's close enough to Playa Carmen for night life if we wanted. The doubts that I have are that there have been some very poor reviews recently particularly since it has been taken over earlier this year with comments which are not expected for a hotel in this class relating to poor service due to staff shortages and existing staff being demoralised as a consequence. So would anyone recommend this hotel over the others or is there a better alternative ?? Many thanks. Regards Richard
14 August 2018|
AnswerShow all 2 answers
Response from All-InclusiveCouple | Reviewed this property |
We have been to all of the resorts you mentioned. RHP may have been the best value of the all-inclusives that we have visited because we got a great price when we booked, but it is probably a notch below Secrets Maroma... More
1
Vote
Kimberly B
9 August 2018|
AnswerShow all 2 answers
Response from John A | Reviewed this property |
I believe there are two choices a six or 12 course meal. I am not certain of the exact cost. I believe it starts at around $150 pp. I would send an email immediately to the hotel or call them. These book up fairly quick... More
0
Votes
Lauren M
1 August 2018|
AnswerShow all 2 answers
Response from 1teacher | Reviewed this property |
no
0
Votes
Room Tips
"Second floor rooms are a bit quieter. Luxury relax pool rooms are across the path from a relaxation pool..."
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"All of the rooms seemed to be the same, but you can pay more for a view."
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"Make sure your air conditioning is working before you unpack!"
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"The walls aren't completely soundproof so I would suggest getting a top floor room if possible."
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