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Sandos Playacar Beach Resort

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Sandos Playacar Beach Resort
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11,287 Reviews from our TripAdvisor Community

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Showing 6,054: English reviews
Iowa
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 2 days ago NEW

We traveled for our daughters wedding Nov. 20th 2016. 45 guests. It was a Dream come true ! Maria (wedding coordinator ) did an Awesome job. Set up was perfect, flowers were perfect, as were the cocktail hour and the supper on the beach. The food and cake was delicious. Service was Great. The dance on the beach was So... More 

Helpful?
Thank smalltown402
Des Moines, Iowa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

We (family with 14 and 16 year old) booked through Expedia (standard) and requested connecting rooms, which we received. We had a beach view on the second floor (perfect as we didn't have to use stairs or an elevator). Wish we had requested a jungle view as our rooms were behind the buffet. My bathroom was nicer although our shower... More 

Helpful?
1 Thank Jennifer F
Florida Panhandle, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 days ago NEW

Went to the Sandos for a girls trip which was booked 8 months in advance. This place was highly recommended from one of the ladies in our group who had been to this resort 4 other times. Once 2 of us arrived we asked to make sure we were placed with our other 2 friends who were arriving that evening.... More 

Helpful?
1 Thank egilkerson
Maryland
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW via mobile

To begin with my wife and I are "owners", members of the Royale Elite Club at Sandos. This year we arrived on 25/11/16 and after waiting 20 min for our transfer from CAN to the resort, the company was changed by Sandos and we were not told this, we arrived at the resort to a room below what we reserved... More 

Helpful?
1 Thank Wickedmc
Belington, West Virginia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 days ago NEW

We arrived in the evening exhausted from the trip there and were looking forward to some much needed rest and relaxation. We checked in to unfriendly faces, were shuttled out to the "Meeting point" and pointed in the direction of our room. After wandering around asking several employees for help (we were told the layout map would be in our... More 

Helpful?
1 Thank Maureen L
New York City, New York
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 days ago NEW via mobile

My husband and I were looking forward to some much needed relaxation. It had been a particularly rough summer and over 2 years since our last vacation. The bad: It's tough when your first impressions are not good ones. We checked in and we're given no information at all except that our room wouldn't be ready for 3 hours, go... More 

Helpful?
2 Thank Hopes4
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

My stay at Sandos Resort had its ups and downs. I booked through a travel agent who booked me in the adult only area of the resort. I looked at the website to try and get a feel for where my room would be. I thought I would be closer to the beach, but it's actually a 10 minute walk,... More 

Helpful?
2 Thank Naomi G
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW

When we got married, me and my husband had some options about where to go for our honeymoon. Playa del Carmen was in the bucket list and after 9 years of marriage we had the opportunity to celebrate my 36th birthday at this resort. I have no words to describe the beauty of this place. The beach is superb! The... More 

Helpful?
3 Thank clauandalex .
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for taking in time to leave us this kind review about your experience at Sandos Playacar Beach Resort. We are very happy to learn that you had such a great time at our hotel and that our team was responsible for creating great moments for you and your family. We look forward to welcome... More 

Halifax, Canada
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 6 days ago NEW

Nov 19-26, 1996 Overall, this resort is every bit a 4 star hotel. Don't be fooled, as far as I'm concerned our stay there was many things you would expect from a 5 star. Located approximately 45 minutes to 1 hours drive from the Cancun airport, our shuttle was provided in a 15 passenger van. The driver was friendly, spoke... More 

Helpful?
1 Thank squeezy33
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for your kind words towards our hotel and our staff. We are very happy to learn that you had such a great time at our hotel and that you enjoyed our drinks, staff and entertainment. We take our guests recomendations very seriously as we know how important they are to the continuous improvement of... More 

Saint Thomas, Canada
Level Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 days ago NEW

Beautiful resort. Well maintained. Beach was awesome. Staff was good although some had trouble communicating in English . Restaurants were good except the Le Gourmex. It was a Mexican restaurant but the service was terrible. It took over 2 hours to have our meal and we couldn't be bothered to stay for dessert. We were a group of 10 and... More 

Helpful?
Thank DEBW1954
Sandos_Playacar, Manager at Sandos Playacar Beach Resort, responded to this review

Dear guest, Thank you very much for your kind review about your latest experience at Sandos Playacar Beach Resort. We also would like to apologise for the inconvenient that you commented on and we will be taking measures to prevent it to happen again. As you mention we are in the process of renovating our main buffet, Festival, which made... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Shuttle Bus Service
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
Sandos Playacar Beach Resort & Spa is an all-Inclusive hotel in Playa del Carmen with both family and adult sections. We are ideally located on a magnificent white sandy beach in the gated community of Playacar, within walking distance to downtown Playa and Fifth Avenue. Sandos Playacar Beach Resort & Spa is located only forty-five minutes from the Cancun International Airport, and the pier serving ferries to Cozumel is a short distance from our property.Playacar is a private, master-planned community situated on the southern edge of downtown Playa del Carmen. Guests at Sandos Playacar Beach Resort & Spa enjoy this exclusive community’s impressive infrastructure, including an 18-hole golf course designed by Robert Von Hagge, the Xaman-Ha Aviary, pristine biking paths, and Mayan ruins, accessible to the public for hiking.Riviera Maya is a protected region where many remaining artifacts from the fascinating Mayan civilization can be found. Surrounded by Mayan archeological zones, such as those at Tulum, Coba, and Chicen-Itza, this Playa del Carmen hotel successfully preserves a strong sense of Mayan culture onsite, adding an authentic feel and flavor to the vacation experience in Playacar. ... more   less 

Additional Information about Sandos Playacar Beach Resort

Address: Paseo Xaman-Ha | Manzana 1, Lote 1 Fracc.Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $301 - $755 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Playacar Beach Resort 3.5*
Number of rooms: 819
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, BookIt.com, Priceline, Hotels.com, Travelocity and Odigeo so you can book your Sandos Playacar Beach Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sandos Playacar Beach Hotel
Hotel Sandos Playacar Beach
Beach Playacar Resort Sandos
Sandos Playacar Resort
Sandos Playa Del Carmen
Gala Resort Playacar
Sandos Gala Playacar
Sandos Playacar Mexico
Sandos Resort
Playacar Sandos
Hotel Style:
#31 Top resorts Hotel in Playa del Carmen
#35 Family Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
#43 On the Beach Hotel in Playa del Carmen
#55 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Playacar Beach Resort staff and other travellers.
1,148 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“adult only section was very nice room 9240 is about as far away from the lobby as you can get. It was pool view and quiet.”
 of 5 bubbles smalltown402, 1 Dec 2016 | Read review
“pray or hope you can find Ingrid”
 of 5 bubbles maureensfamily, 30 Nov 2016 | Read review
“adult only offers better overall amenities but are farthest from the beach. they have a cart to drive you.”
  • jr. suite
  • jr suite, adult section
 of 5 bubbles squeezy33, 27 Nov 2016 | Read review
“Make sure to get a pool view room in the adult only section and not room 9208”
 of 5 bubbles DEBW1954, 27 Nov 2016 | Read review
“If you are travelling without kids the adult section is nice to go back to at the end of the day. Be prepared to walk.”
 of 5 bubbles DK192, 25 Nov 2016 | Read review
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