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Allegro Playacar

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Allegro Playacar
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4,396 Reviews from our TripAdvisor Community

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Sherwood Park, Alberta, Canada
Reviewed yesterday NEW

We just returned from an 11 week-long stay @ the Allegro Playacar. We were able to see first-hand all of the major changes & complete renovations to the hotel. All of the regular hotel rooms have been completed. Renovations to the main lobby and all of the restaurants are also finished. The changes & renovations give the hotel a fresh...

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2Thank Dawn D
Montreal, Canada
Reviewed yesterday NEW

Travelled with a group of 8 and have to say we had an amazing time. The rooms were great, food was very good and lots of variety. Thought all the al a cartes were very good with nice portion sizes. One of the best things we found was no waits for anything, lots of chairs at the beach and no...

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1Thank Dani K
Winnipeg, Canada
Reviewed 2 days ago NEW

Visited the Allegro Playacar in the first week of March, Had a fabulous time as the resort has been fully remodelled since my last visit. Pool area improved with a palapa roof covering the complete pool side area. New Palm trees planted on the beach, new walk way lights installed throughout the resort, rooms remodelled, reception area refreshed, all in...

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3Thank Richard S
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

We appreciate the time you have taken to write such a detailed review about your stay. It is our job to do everything possible here at the Allegro Playacar to make your all-inclusive stay a unique experience. We really appreciate your feedback as it means an opportunity for us to improve our services and achieve our main goal, which is...

Sullivan, Wisconsin
Reviewed 3 days ago NEW

we have gone to Allegro Playacar, with since our family was very young, it's a great place for families. Everyone is very friendly the place is very clean. The remodeling is so great. A great place for families with young children.

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Helpful?
Thank ireneturner360
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

Lisbon, Portugal
Reviewed 4 days ago NEW

I'm a regular travel person but this was my first time at a resort and the experience was very poor. I went to this hotel just to relax as a stop between destinantions and upon arrival i was invited to a VIP Breakfast which would last no more than 90 min. Well this was a trick to sell me Time-Sharing...

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Thank Barata_16
Guest Experienc... G, Guest Experience Department at Allegro Playacar, responded to this review

We appreciate the time you spend sharing your comments. We regret your most recent visit was unable to meet and exceed your expectations. Thank you for voicing your impressions regarding our service and quality. Please also accept our apologies for the difficulties you experienced. Your feedback is important to us, and we value your insights. Rest assured we will examine...

Reviewed 5 days ago NEWvia mobile

This is a nice quiet and clean resort! Newly remodeled. Ok food. You never had an issue getting a chair at the beach! May not be huge resort but lots to do outside of the resort. Close to town and you feel very safe. Loved the thatched roofs!

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Thank LeNae B
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our staff members and your stay in general; we are pleased to know you had a memorable experience, and we will gladly share all your kind words with our team, who will be very motivated by your review. We...

Derbyshire, United Kingdom
Reviewed 1 week ago via mobile

My boyfriend and I travelled from U.K. stayed at this hotel for 11 nights, it was absolutely perfect! ALL staff couldn't do enough for us! Very friend, polite and always smiling! We really took to: Victor (waiter for breakfast) Neri (waiter for evening) Manuel who was bringing drinks to us on the beach and around the pool!! Not to forget...

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1Thank Emvaughan89
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

On behalf of the Management and all our staff members, we would like to thank you for your positive feedback regarding our resort. Our goal is to serve all our guests with the highest level of service and satisfaction, and the best way to accomplish this is to listen to our customers needs, and for that reason, your opinion is...

Grosse Pointe, Michigan
Reviewed 1 week ago

My family and I stayed at the Allegro Playacar for 7 nights this past week and had the most fun and relaxing time. The beach is absolutely fantastic, the service was wonderful- everyone was so kind, the food was consistently great (huge variety day by day), and the grounds were beautifully kept. The entertainment staff by the beach was excellent...

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Thank TRUEadven101lover
Guest Experienc... G, Guest Experience Concierge at Allegro Playacar, responded to this review

Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome you once again to our hotel, your home away from home. Thank you once again for sharing...

Minneapolis, Minnesota
Reviewed 1 week ago

This was a nice place. The beach is fantastic. The buffet food was decent (as expected for a buffet). As expected, the rooms are small but who stays in their room when you're on a beach vacation. We stayed in building 52 which is close to the quieter pool but a nice distance to the beach. The staff are so...

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1Thank sllitschke
Guest Experienc... G, Guest Experience Concierge, at Allegro Playacar, responded to this review

Thank you for choosing Allegro Playacar as the host of your recent vacation and thank you very much for taking the time to share your comments. They are a source of motivation. We would be happy to host your stay once again in a near future. Do not hesitate to contact us if you decide to, it will be a...

Reviewed 1 week ago via mobile

We stayed for 7 nights at this hotel and had a great time. The location is perfect, close enough to town but also far enough away. The sea was quite rough so not ideal for little kids and I don't remember seeing a proper 'baby pool', although I may have missed it. Really good for bigger kids though! The rooms...

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4Thank Susie M
Guest Experienc... G, Gerente at Allegro Playacar, responded to this review

Dear Susie M, First of all, we would like to thank you for choosing the Allegro Playacar as the host of your recent vacation. And for taking the time to share your experience. For us, its extremely important to achieve customer satisfaction, and therefore, your opinion is asource of motivation for all the staff. We really hope you can give...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $193 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#48 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#61 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
684 questions
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See all questions (684)

Questions? Get answers from Allegro Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms away from the pool are quieter”
 of 5 bubbles DawnD178, 25 Mar 2017 | Read review
“Buildings in the 40's and 50's are close to the sea and pool and quite in the evening”
 of 5 bubbles 720RichardS720, 24 Mar 2017 | Read review
“rooms are quieter towards the beach, After 10:30 the all of the resort is pretty peaceful.”
 of 5 bubbles ireneturner360, 23 Mar 2017 | Read review
“Try to get a room close to the pools or you will hear the entertainment till late in the night.”
 of 5 bubbles summerlover13, 8 Mar 2017 | Read review
“Mattress is extremely hard and after 3 weeks we were still not adjusted to it. Otherwise, our room was excellent.”
 of 5 bubbles 311alfredb, 5 Mar 2017 | Read review
5 of 5