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Allegro Playacar

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Allegro Playacar
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4,167 Reviews from our TripAdvisor Community

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Showing 2,409: English reviews
calgary
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Occidental was in the process of redoing a number of rooms in the resort. Our time share was a two bedroom overlooking the ocean... We were not able to get into this because of the reno's and we stayed in a regular hotel room... Still it was a super place... the ocean is spectacular... the view is superb. Loved it...... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Kevin S
tolive
Level Contributor
43 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 days ago NEW

The resort has been undergoing renovation for months since its acquisition by the Occidental chain from Spain. We booked our rooms 3-4 months ago with the understanding that renovation should be done by 11/18. However, one week prior to our trip, we were informed that none of the First Club rooms were ready for guests due to delays in renovation.... More 

Helpful?
Thank tolive
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago via mobile

We arrived on the 21st November late at night to be told are room was still under renovation 😢 no restaurant were open & no hot water we had paid for a seaside view but was told if we signed a waver we would have a upgrade a barcelo maya hurray we thought instead we got a standard room with... More 

Helpful?
1 Thank Craig K
Toronto, Canada
Level Contributor
80 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 1 week ago via mobile

We booked Allegro, but were moved to a stunning room in Barcelo Maya Beach due to construction renovations. (Separate review will be posted for Barcelo.) We subsequently elected to move to the Allegro when they reopened. The purpose of our stay was a friends wedding in Playacar, and while the Barcelo was fantastic, we were just too far away from... More 

Helpful?
3 Thank MissMassey
Deerwood
Level Contributor
8 reviews
4 hotel reviews
Reviewed 2 weeks ago via mobile

First let me say I am a vacation club member and with that does come some perks including a room in closer proximity to the beach and there is always wonderful staff in the First Club. The property was under construction (actually closed the weekend we left) but I felt like the staff did a great job trying to avoid... More 

Helpful?
Thank christylc2016
Levittown, Pennsylvania
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 weeks ago

The following is a letter send to the Director for this hotel. The response was to give us a week back in our vacation club and that we wouldn't have to pay our dues for the following year. The problem with that is that I would never want to spend my hard earned $ to book another property when we... More 

Helpful?
5 Thank PamSchnepp
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 October 2016

Best location ever!! My thing is the beach... without it I am not on vacation! I loved the fact that we were not right in Playa Del Carmen as its a little too busy for my liking however the fact that it was a perfect distance to walk along the beach to get to 5th ave was awesome. No need... More 

Helpful?
3 Thank Bill C
Ottawa, Canada
Level Contributor
67 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 27 October 2016

We really enjoyed the beach lots of chairs and bar service was great. Name brand drinks and excellent service. Food - Very Bad, if you came to my house and I fed you food like this, you would think I did not want or respect you as a guest. Staff - Very Bad - avoid staff selling marked up meals... More 

Helpful?
2 Thank rpsimcoe
Kitchener, Canada
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 13 October 2016

The resort was even better than our expectations. Room was more than adequate located only steps from the beach. Beach was spectacular with plenty of chairs and shady spots for relaxing. Service at bars was good and had a variety of drink options. Restaurants all had a good variety of food. our room was nice, everything worked as expected. We... More 

Helpful?
Thank Woaboy
Newport
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 27 September 2016

We were supposed stay at the Allegro Playacar and were moved due to construction at the Playacar. The move went super smooth, we were met by Kinga and all of my guests were upgraded to the club building. XCaret as always is an awesome, beautiful resort. The only complaint is that the club hot tubs are not only hot (understandable)... More 

Review collected in partnership with this hotel

Helpful?
1 Thank randalllc2015
Guest_Experience_RH, Social Media at Allegro Playacar, responded to this review

Dear Valued Guest, Thank you for taking the time to share such great feedback regarding your recent holiday to the Allegro Playacar. It is always a great pleasure and very encouraging to read such positive comments. We all work very hard to maintain a high standard of service at the Allegro Playacar and it would be a pleasure to welcome... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Breakfast
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $226 - $480 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#45 Top resorts Hotel in Playa del Carmen
#51 Spa Hotel in Playa del Carmen
#56 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
579 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our unit the first night leaked water from the air conditioner, so did not get to bed till after 1:00 in the morning... The aches of renovations... But we still enjoyed the location, the friendly staff, the guests.”
 of 5 bubbles kevinsT8325TL, 28 Nov 2016 | Read review
“upgrade to ocean view!!!”
 of 5 bubbles P7702KJbillc, 27 Oct 2016 | Read review
“Upper rooms have king beds lowers 2 queens”
 of 5 bubbles rpsimcoe, 26 Oct 2016 | Read review
“Rooms in block 5 are the best”
 of 5 bubbles graced826, 25 Sep 2016 | Read review
“Watch your step as you walk, slippy surfaces when wet”
 of 5 bubbles helent441, 20 Sep 2016 | Read review
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