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Allegro Playacar

Barcelo.comUS$215*
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Certificate of Excellence
16/06/2017 17/06/2017
1 room 2 adults 0 children
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Allegro Playacar
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4,568 Reviews from our TripAdvisor Community

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Showing 2,562: English reviews
Edmond,Oklahoma
Reviewed 16 June 2012

My youngest daughter (13) and I just returned from here. We have been to Playa on several occasions with the rest of the family but they were preparing for a special church trip. Anyhow we decided on this place as something "new" and read some nice reviews on the Allegro. Anyhow it here goes: Pro's: 1. Beach was clean, BIG,...

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3Thank CKandMK
OKC
Reviewed 14 June 2012

Having been to Playa before and Cancun several times staying mostly at Riu Resorts and the Wyndham Maya, I was immediately taken aback by the quality. The last minute choice and the groups limited budget lead is to this resort. The place is OK especially for a first timers choice but having been to the others listed it was a...

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2Thank JA P
Dieppe, Canada
Reviewed 13 June 2012

My parents and I stayed at the Allegro Playacar from April 5th to the 12th 2012. My parents are both in their mid-fifties and I’m 25. This was a last-minute booking but this hotel and the staff did not disappoint. I sent an email to Erika (the Asst. Manager) as soon as we booked to give her our room preference....

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9Thank Renee A
Peoria, Illinois
Reviewed 12 June 2012

Couldn't have had a worse experience with these crooks. On the first night, we were given a room that was moldy, without A/C or running water. After complaining, I was told they would try and find us another room before we left! The food at the buffet was awful, we were also taken for a "gift package and lunch" for...

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1Thank Thomas B
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear Thomas B, I regret to hear that you did not enjoy your stay and apologize for the inconveniences you experienced. I will reach out to you vía Trip Advisor today to get more information regarding your recent stay. I've discussed your comments about the rooms with our maintenance and housekeeping managers, and I assure you that they are being...

Vavouver
Reviewed 6 June 2012

I would like to take this opportunity to write something about the Allegro Playacar. My 2 friends and I just returned form a one week stay at the allegro from May 27-June 3rd and after reading a number of the reviews before hand I wanted to put my own words in. This was my first time at an all inclusive...

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10Thank VancouverTransitguy
New York City, New York
Reviewed 4 June 2012

I went to Allegro Playacar last september with a group of girlfriends (birthday celebration) and have to say....we should've stayed at another resort. The rooms were dirty, bathrooms filthy and moldy, AC was broken. We had booked 2 rooms right next to each other...turns out that one of the rooms was already occupied yet they still gave us the key......

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3Thank h12788
OAllegroP, Assistant Manager at Allegro Playacar, responded to this review

Dear H12788, Please accept our sincere apologies for the poor service you experience during your vacation, as this is not the norm for our hotel. Our goal is to provide the best experience to all of our guests and it seems that we fell short on this during your stay. I am concerned by your incident with the occupied room....

Tampa, Florida
Reviewed 4 June 2012

Filthy, small rooms (my 5-year-old daughter found a used dental floss pick on the floor as soon as we checked in - we reported it to a manager... did he care? He said "well, this is not a luxury hotel"), scum floating in the pool, the coffee was luke-warm, food was cold (and no, not after roaming around the buffet...

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2Thank MJ L
Management response:

Dear MJ L I sincerely apologize for the issues experienced during your stay. Our goal is to provide the best vacation experience to all of our guests, and it seems we fell short of this during your stay. I am concerned and upset that the room was not cleaned to our standards. I will be reviewing this at our next...

Hayesville
Reviewed 30 May 2012

Allegro means happiness; and that is what most will find at Allegro Playacar. Instead of a large hotel, lodging is in multiple palapa topped casitas. The grounds are filled with flowers, fountains and two large pools along with the beautiful white sand beach that Playa del Carmen is known for. The food at the buffets and the drinks are abundant...

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2Thank reviews49203
toronto
Reviewed 24 May 2012

I can't say enough good things about this place. It's not your typical 500 plus room resort. It's small and great customer service. We could learn a few things in Canada about the customer service level they provided to us. Location is good and located on a great stretch of beach that you can walk into Playa del Carmen. Food...

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6Thank xhockeystickx
Buffalo, New York
Reviewed 17 May 2012

This resort is located on a beautiful beach. Grounds are gorgeous! If you like a smaller resort where you really get to know the staff and become part of the family, this is the place to go!. Great staff and very accomodating for special needs. Erika and Yvonne made our vacation really special. Always a good variety of great tasting...

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9Thank Teritrout

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16/06/2017 17/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service

Additional Information about Allegro Playacar

Address: Lote Hotelero No. 7 | Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $178 - $445 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Allegro Playacar 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Occidental Allegro Playacar Hotel Playa Del Carmen
Allegro Playacar Occidental
Playacar Resort
Occidental Playacar
Playa Del Carmen Allegro
Allegro Playa Del Carmen
Allegro Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#47 Top resorts Hotel in Playa del Carmen
#54 Spa Hotel in Playa del Carmen
#60 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Allegro Playacar staff and other travellers.
737 questions
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Questions? Get answers from Allegro Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor rooms away from reception, nearer pool and beach.”
181sams, 21 May 2017 | Read review
“The sink should be replaced with a more common depth-sink. We learned the hard way that we have to open the faucet slowly and allow the water to run before opening more of the faucets. Other than that, the room and those responsible for cleaning the room was excellent. ”
RBRodriguez, 18 May 2017 | Read review
“rooms closer to the pool are quieter”
natashadann2017, 17 May 2017 | Read review
“Higher number blocks are nearer the beach and away from the night show if you like to get to sleep early”
DivingDiva21, 15 May 2017 | Read review
“Quieter rooms are in the higher numbers, starting at 1400 and up (I think)”
SoloTraveler44, 2 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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