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Hotel El Tukan

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Hotel El Tukan
Hotel El Tukan
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1,199 Reviews from our TripAdvisor Community

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Showing 293: English reviews
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Regina, Canada
Reviewed yesterday NEW

I am not sure why this hotel gets negative reviews. First of all, if you are looking for 5 star amenities then book a 5 star. We knew going in what to expect and it exceeded our expectations. We stayed for 10 days with the Premium all inclusive plan. I would say it was definitely worth it as the food...

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Helpful?
Thank TLMB M
Reviewed 2 days ago NEWvia mobile

There are some negative reviews of El Tukan on tripadvisor. The concierge, Jesus located a lost bag. He found us at the breakfast buffet the following day. Only good experiences with all staff here. The room is updated. Great mattress, lots of hot water, good pressure. Fruit bowl and water bottles in the room upon arrival. Towel art and a...

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Thank Chris S
Reviewed 5 days ago NEW

I stayed here for a few days and it's quite okay. My room was large enough, bed was huge (!!) and the AC worked pretty good. Bathroom was basic, but clean. Best of all is the location: right in the middle of the tourist area. So when looking for a bar or restaurant, just step outside and you found them!...

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Helpful?
Thank Peter N
Long Branch, New Jersey
Reviewed 5 days ago NEW

El Tukan has a huge ice machine that makes noise day and night.Stay away from rooms near pool area. We have been going to Playa for 15 years and this year this machine has ruined our peace and quite. We have to close all windows to keep noise out.

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Helpful?
Thank dfraticelli
Montreal, Canada
Reviewed 1 week ago

The good: The property is in a great location on 5th Ave. Easy to walk to anywhere. Close by shopping and beaches. The Kool beach club is about a 15 min walk and is worth going to. Very nice beach and not too busy.The all inclusive plan includes 5 restaurants and bars which serves excellent food and premium liquor. The...

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Helpful?
Thank Dansav301
Rosario, Argentina
Reviewed 1 week ago

n this hotel my sister and her friend were robbed since their money was stolen from the safety box and the hotel did nothing even though they presented the policy report. This happened last Friday. The hotel is responsible whenever a safety box is opened inside a room besides the lock was not forced so the hotel must have some...

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Helpful?
Thank Georginaab
Tukan M, Gerente at Hotel El Tukan, responded to this review
Google Translation

Estimada Georgina, si te interesa dar el seguimiento correspondiente te dejamos nuestros datos de atención a clientes para dar la...

Ontario, Canada
Reviewed 1 week ago

My husband, myself and two grown children visited this hotel as premium all inclusive guests for one week. We had two separate deluxe rooms. Both rooms in the main building the kids room on the ground floor and ours on the top floor both facing the pool area. The ground floor room was horrible. It was very close to the...

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Helpful?
Thank AlIsonSav
Tukan M, Gerente at Hotel El Tukan, responded to this review

Hi Alison! We appreciate you comments, All of them will be taken in count to improve our service. It was a pleasure to have you in home with us.

Toronto, Canada
Reviewed 2 weeks ago

Was here for a few days and we were just looking for a inexpensive getaway. The location of the hotel is perfect. In the middle of everything. Room was fine, good part of hotel as it was close to pool. All staff were very helpful. The real main problem with hotel was that it was loud. The cleaning staff seemed...

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1Thank Lucio D
Reviewed 2 weeks ago via mobile

Uncomfortable beds, almost non-existent pillows and terrible wifi. The room we stayed in looked like it hadn't been updated in a decade or more and we were stuck in an offsite section of the hotel with no facilities. Honestly, for the money, it was one of the disappointing hotels we've ever stayed at. Go elsewhere.

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Helpful?
Thank Jackieh88
Reviewed 2 weeks ago

room was fine for our weekend getaway but could use some, repairs. we were on the first floor which was great because you can walk out from your room to the pool...only problem was our patio door was not easy to maneuver as it was heavy and sticks. The bathroom shower was yukky and not clean. The staff were all...

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Helpful?
1Thank Joanne T

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Amenities

Highlights
  • Pool
  • Free Internet
  • Restaurant
  • Bar/Lounge
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Hotel El Tukan

Address: 5a Avenida Norte, Entre 14 y 16, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $99 - $559 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel El Tukan 3*
Number of rooms: 133
Reservation Options:
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Also Known As:
El Tukan Hotel Playa Del Carmen
El Tukan Condotel Hotel
El Tukan Condotel Suites Beach Club
Hotel El Tukan Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#79 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel El Tukan staff and other travellers.
54 questions
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Questions? Get answers from Hotel El Tukan staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Huge ice machine near pool area, stay away. Noise is terrible.”
 of 5 bubbles dfraticelli, 17 Feb 2017 | Read review
“If you want a more quiet room as for an upper floor”
 of 5 bubbles Dansav301, 15 Feb 2017 | Read review
“Te roban tu dinero de las cajas fuertes”
 of 5 bubbles Georginaab, 14 Feb 2017 | Read review
“Don't go for the rooms, go for the location”
  • Shower is disgusting wear shower sandals!
 of 5 bubbles AlIsonSav, 9 Feb 2017 | Read review
“main floor facing the pool”
 of 5 bubbles 617joannet, 6 Feb 2017 | Read review
5 of 5