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Iberostar Quetzal Playacar

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Iberostar Quetzal Playacar
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4,508 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Quetzal Playacar
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Showing 2,578: English reviews
Reviewed 1 week ago

I cannot fault this hotel complex. From its location, to its facilities, and from its staff, to the incredible food quality and selection: a real treat. We wished that we'd gone for three weeks instead of one. Next time, we will.

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Helpful?
1Thank Fraser P
Geneva, Nebraska
Reviewed 1 week ago

I booked the oceanfront junior suite and our room was AWESOME! The only downside was we were on second floor and palm trees blocked our view, first floor had better views. Building 20, close to pool beach and food! Kids would love the jungle area of resort Food was decent we ate at Mexican and steaks and the Italian restaurants....

Review collected in partnership with Iberostar
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3Thank Becky N
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We are thankful to you for having recently stayed at IBEROSTAR Tucan & Quetzal. We are happy to hear that you enjoyed your stay at our resort with the unique jungle and the good food. We appreciate your comment and would like to apologize for the inconveniences you had to face with the sun bed situation. We would...

Reviewed 1 week ago

We decided on the recomendation of the Thomas cook travel manager to give a 4 **** all inclusive a go a the above hotel - and well to say we were happy was un understatement . At first glance our room seemed adequate but not supersonic( by this i mean the decor and wardrobes were ok) - but the bed...

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Helpful?
2Thank Andyphilli
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for spending your recent vacation at IBEROSTAR Tucan & Quetzal and for taking the time to write this review. It is great to hear that we could exceed your expectations and create a memorable experience. We appreciate your kind words about our beautiful grounds with the diverse flora and fauna and our...

Chicago, Illinois
Reviewed 1 week ago

We spent four days at this resort and overall I'd just say it was "ok" and not a great value for the money. Some of this might just be personal preference. Overall, I found the resort a hard place to relax. It's an extremely active resort with a lot of noise, constant activity, events, games, people offering/selling, etc. There are...

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4Thank Michael M
Mainz, Germany
Reviewed 1 week ago

We stayed in this hotel the fifth time - always four weeks in March/April. It has become our second home. Why? We like the atmosphere in the restaurants, the varied food, the jungle with the animals, the clean beach, the pool, our room at the ocean front with beautiful sea view, the fantastic shows in the evening. But above all...

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Helpful?
1Thank fritzpeege
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for once again having the opportunity to host you at IBEROSTAR Tucan & Quetzal. We highly appreciate your loyalty and are always happy to welcome you back. Your kind words about our restaurants, our beautiful grounds with the diverse flora and fauna, the facilities and our entertainment pleases us for achieving your...

Wayne, Pennsylvania, United States
Reviewed 1 week ago via mobile

I am a huge TripAdvisor/researcher but after spending the week here, typing poolside currently, having a really hard time understanding the negative reviews. Travelled with my wife and 2 sons, 10 & 12. Think the positives for adults have been well documented. As far as the negatives that have been written, the food is really quite delicious from the buffets...

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Helpful?
2Thank Raj S
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for taking the time to leave such a kind comment about your experience at IBEROSTAR Tucan & Quetzal. It has been a pleasure to have you as a guest. We are happy to read that you enjoyed your stay with our food and beverage offer, our diverse activities and the beautiful wildlife as our main goal...

Saint Joseph, Missouri
Reviewed 1 week ago

My review comes a little late, we actually visited in May 2016 when I accompanied my son and several of his friends to celebrate their High School Graduation. I admit it was my first and only trip to Mexico to an all inclusive resort, but I can't imagine a better experience than we had. We had a room on the...

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Helpful?
1Thank Debbie B
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for commenting on your experience at IBEROSTAR Tucan & Quetzal. We are happy to hear that you liked your last stay at our resort and planning to visit us again to celebrate another special occasion. We are glad to read about your impression of our food & drink offer, our facilities and...

Reviewed 1 week ago

Transfer arrangements at Cancun airport were reasonably straight forward but avoid the 'helpful' touts who will probably get to you first. Although we were among the last to board the coach there seemed to be an unnecessary delay in departure to the hotel. Check in at the hotel was good and fairly quick although there was some 'confusion' over the...

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Helpful?
Thank peter b
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, Thank you for your reviewing your recent experience at IBEROSTAR Tucan & Quetzal. It is wonderful to hear that you enjoyed your stay at our hotel with our hard-working staff, your pleasant room accommodation and the show in our Japanese restaurant. We appreciate your comment and will forward your observations to the responsible departments to continue providing quality...

St Albans, United Kingdom
Reviewed 1 week ago

What can I say, best by far! Hotel, grounds, rooms, food and most importantly the staff all unbelievable. The entertainment staff lead by Gabriel made our holiday that extra special by goinfrhe extra mile every day and night. they would all makerhe time to crane and talk to you and ensure you were having a good time. But also knew...

Review collected in partnership with Iberostar
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Thank rpgibbs78
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for leaving this kind comment and for spending your recent holidays with us at IBEROSTAR Tucan & Quetzal. It is a pleasure to read about your positive impression of our beautiful hotel with the food & beverage offer and our committed personnel who is always happy to be there for you. We...

Mississauga, Canada
Reviewed 2 weeks ago

So much to say. First I want to compliment the honesty of the hotel staff AND the Mexican taxi drivers! On a day trip to Playa Del Carmen I dropped my phone in the taxi. I realized this within a few minutes of getting out but the taxi had already disappeared. I flagged down another taxi and the driver (Jose...

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2Thank JeffandDenise
Quality manager I, Quality Manager at Iberostar Quetzal Playacar, responded to this review

Dear guest, We would like to thank you for taking the time to comment on your recent stay at IBEROSTAR Tucan & Quetzal. We are truly glad to know that you experienced great service from our personal and we highly appreciate your compliments and recognition. Please know we will forward it to every one of them. Also, we are happy...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Spa
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. A watersports and diving paradise. Sub- tropical mangrove swamp. Great gastronomical variety. ... more   less 

Additional Information about Iberostar Quetzal Playacar

Address: Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $280 - $640 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Quetzal Playacar 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Visit Us Inc., Cheap Tickets, Hotwire, Orbitz, Hotels.com, Cancelon, getaroom.com, TripOnline SA, HotelQuickly and Evoline ltd so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Quetzal Playacar Hotel Playa Del Carmen
Iberostar Hotel Quetzal Playacar
Iberostar Quetzal Playa Del Carmen
Iberostar Quetzal Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#16 Green Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#30 Family Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#32 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Quetzal Playacar staff and other travellers.
630 questions
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Questions? Get answers from Iberostar Quetzal Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a CPAP machine, ask for an extension cord for your room.”
frankpI236HO, 26 Apr 2017 | Read review
“Jungle views”
Carriesims11, 25 Apr 2017 | Read review
“Near the swimming pool and upper floors”
Ana201456, 25 Apr 2017 | Read review
“get a room away from night club”
dal500, 24 Apr 2017 | Read review
“Room 2000-2400 more quiet”
re1232, 18 Apr 2017 | Read review
5 of 5