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Iberostar Quetzal Playacar

5,086 reviews
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Traveller (6099)
Pool & Beach (1531)
Room & Suite (862)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“star friends”(324 reviews)
“howler monkeys”(107 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
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Reviews (5,086)Write a Review
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All reviewsstar friendshowler monkeysspecialty restaurantsjungle atmospherejapanese restaurantthomas cookswim up barbeds are hardsports pooldressel diversother resortsate at the japanesemain buffetgated communitymagic showtenderloinmain pool
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11 - 15 of 2,807 reviews
Reviewed 2 weeks ago via mobile

It's my third time within 1.5 year at this beatiful resort. This time we booked at the Quetzal side which shares the same amenities as Tucan. However it's located more in the jungle. Let me tell you its perfect !! I am writing this review...More

4  Thank Sdmo2008
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, We are thankful for your preference and loyalty towards IBEROSTAR Tucan & Quetzal. It has been a pleasure to serve you and knowing that once again you had a wonderful time at our facilities and that you took some of your time, while...More

Reviewed 3 weeks ago

Check in at the hotel was very quick, staff super friendly and efficient. After checking in we were taken to our room and everything was in order. The rooms are as depicted in the photos, were comfortable and clean. We had an ocean front room...More

4  Thank JimDebH
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, We would like to thank you for having chosen IBEROSTAR Tucan & Quetzal as your recent vacation spot. It is of great pleasure to read that you greatly enjoyed your accommodation and that our hardworking staff, tasty food and pleasant ambience by the...More

Reviewed 3 weeks ago

To be honest with you guys, i really enjoyed the hotel and facilities, the jungle inside the hotel is just beautiful as the animals that it has as well, tematic restaurants are not so great, food and waiters not so good, and the main buffet...More

Thank Gonzalo R
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, Thank you for having your recent vacation at IBEROSTAR Tucan & Quetzal. We are glad to read that you enjoyed your experience as well as our natural layout, charming wildlife and hotel services. Please know that your comments are of great help to...More

Reviewed 3 weeks ago

We love Iberostar Quetzel and have been there twice in the past year! While we have visited other Iberostar resorts in Mexico and enjoyed those as well, Quetzel is our favorite! The resort is smaller than the others so its easier to get around if...More

2  Thank jbshiff
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 2 weeks ago

Dear guest, We would like to express our gratitude for your preference on IBEROSTAR Tucan & Quetzal and for being part of our family. We are pleased to hear that the value of your membership has been reflected on the benefits you have received during...More

Reviewed 4 weeks ago

This is a great place to stay if you're looking for a beach and a jungle experience! It has both which is rare in Mexico. The hotel itself has a jungle in the middle of both Ibersostar hotels. The pathways are beautiful with cascading waterfalls,...More

4  Thank Kris H
Response from Quality Manager I, other at Iberostar Quetzal PlayacarResponded 3 weeks ago

Dear guest, Thank you for having chosen IBEROSTAR Tucan & Quetzal to host you. We are pleased to read the highlights of your stay including our unique layout and natural environment which certainly is a distinctive. We are also happy to know that you were...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Restaurant
Beachfront
Spa
Free Internet
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Free Parking
Children Activities (Kid / Family Friendly)
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Spa
Bar/Lounge
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$199 - US$529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$199 - US$529 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Green Hotel in Playa del Carmen
#21 Family Hotel in Playa del Carmen
#23 Top resorts Hotel in Playa del Carmen
#29 Spa Hotel in Playa del Carmen
#31 Romantic Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (6099)
Pool & Beach (1531)
Room & Suite (862)
Dining (578)
Family and Play Areas (117)
Amenities (54)
Business Centre & Event Rooms (21)
Questions & Answers
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StaceyLew
11 February 2018|
Answer
Response from Bintangbellies | Reviewed this property |
Shouldn't be an issue then
1
Vote
Silvia M
10 February 2018|
AnswerShow all 2 answers
Response from Bintangbellies | Reviewed this property |
Hi, the ferry terminal is about a a half hours walk or 5 mins in a taxi. arrange with this hotel so you can eat over at the island
2
Votes
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Room Tips
"I recommend staying on the 3rd floor if you want a good view of the monkeys!"
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"Go for the Sea Front rooms. Quiet and close to surrounding facilities."
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"Building 2000 is close to the beach"
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"Rooms closer to the theatre have more noise."
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