We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
30/07/2017 31/07/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Iberostar Quetzal Playacar

    Av Xaman-Ha. Lote hotelero No. 2, Playa del Carmen 77710, Mexico
    Save
    Best prices for your stay
    30/07/2017 31/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          Traveller (5553)
          Pool & Beach (1409)
          Room & Suite (785)
          Iberostar Tucan Hotel
          6,452 reviews
          #42 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,405 reviews
          #64 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #85 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,957 reviews
          #7 of 11 hotels in Playa Paraiso
           
          Overview
          • Excellent61%
          • Very good29%
          • Average7%
          • Poor2%
          • Terrible1%
          Travellers talk about
          Free Internet
          Free Parking
          Breakfast included
          Air Conditioning
          Beachfront
          Pool
          Non-Smoking Rooms
          Restaurant
          Airport Transportation
          Room Service
          Suites
          Poolside Bar
          Fitness centre
          Concierge
          Spa
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Tennis Court
          Babysitting
          Private Balcony
          3.5 Star Hotel
          All hotel details
          Iberostar Tucan Hotel
          6,452 reviews
          #42 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,405 reviews
          #64 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #85 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,957 reviews
          #7 of 11 hotels in Playa Paraiso
           
          {"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"containerClass":null}
          Rooms
          30 Jul31 Jul
          |
          1 room, 2 adults, 0 children
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          Show Available Rooms
          Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 0 partner sites to see rooms from .
          We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
          Standard Room

          Getting you more information on this room

          Free Cancellation
          Select
          {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "0ce7e685d926403bb8c9843a89215ac1", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":154883,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[],"additionalContentIds":[],"pollCount":0,"checkin":{"day":30,"month":7,"year":2017},"checkout":{"day":31,"month":7,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":-1,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"0ce7e685d926403bb8c9843a89215ac1","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":0,"lowestMetaPrice":0,"additionalPartner":false,"highestMetaPriceDisplay":0,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":true,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":-1,"lowestMetaPrice":-1,"highestMetaPriceDisplay":-1,"hotelName":"Iberostar Quetzal Playacar","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6IjBjZTdlNjg1ZDkyNjQwM2JiOGM5ODQzYTg5MjE1YWMxIiwiQUlLIjoiZjU1MGNlMzNkNjJjNDI2ZWIyZjMzNjhkYThhNzM2ZjQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false}, "ibAvailability": false, "metaAvailability": false, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "30/07/2017", "checkOut": "31/07/2017", "lowestPrice": null, "hasDates": true, "hacComplete": false, "contentIdMappings": {}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"scriptFlags":null,"widget":{"name":"ibex_room_grid_hsx","moduleList":["handlers","tracking"],"template":"ibex_room_grid_hsx__widget","dust":{"sub_header":"ibex_room_grid_hsx__sub_header"},"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"}},"containerClass":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"scriptFlags":null,"widget":{"name":"ibex_mismatch_message","moduleList":["handler"],"template":"ibex_mismatch_message__widget","dust":{},"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"}},"containerClass":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"scriptFlags":null,"widget":{"name":"ibex_room_grid_row_hsx","moduleList":[],"template":"ibex_room_grid_row_hsx__widget","dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"},"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{}},"containerClass":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
          Write a Review
          Reviews (4,641)
          Traveller rating
          Traveller type
          Time of year
          Language
          • More languages
          There are newer reviews for Iberostar Quetzal Playacar See the most recent reviews

          1,591 - 1,595 of 4,641 reviews

          Reviewed 23 July 2012

          This was my first trip to Mexico and Aldo to a hotel of this sort I found it lovely, the rooms need updating but were always clean. I tol my two children age 2 and 4 they both loved it my son loved the pools...More

          2  Thank samm3012
          Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 5 August 2012

          Dear Guest, Thank you for taking the time to share your valuable feedback regarding your stay at Iberostar Tucan & Quetzal. We are especially pleased to see that you enjoyed the food & the hotel’s settings and surroundings. It is an nice to hear that...More

          Reviewed 23 July 2012

          Everything was perfect.The food and his variety,the service,the beach and the sea that was turquoise and only white sand,no rocks at all.The room was very clean and the site very beautiful.More

          3  Thank Claude D
          Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 5 August 2012

          Dear Guest, Just a short note to thank you very much for your wonderful review sent to Trip Advisor. Your insightful comments are highly appreciated. Thank you again for sharing your trip with others who may be considering a stay with us. Looking forward to...More

          Reviewed 19 July 2012

          Stood here with my sister and my two nephews (12 & 16) and while this is my 4th time in Mexico (love Mexico), it was thier first. I would definitely never, never go back. While the staff was very friendly, helpful, attentive and accomodating, I...More

          9  Thank LindaNewYorker
          Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 5 August 2012

          Dear Guest, Thank you for your detailed review of our resort. We have taken your feedback to heart since your opinion is very important to us in order to identify our opportunity areas and to take the corrective actions. We are sorry to hear that...More

          Reviewed 18 July 2012

          This is one of Iberostar’s original builds in the Riviera Maya and a few subtle things let you know that. One in particular – The Adults Swim up Bar is completely separated from the rest of the pools and rather hidden. You cannot get to...More

          7  Thank travelchristie
          Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 5 August 2012

          Dear Guest: Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We appreciate all your comments regarding our staff and we will...More

          Reviewed 17 July 2012

          Just returned from this resort, July 8 thru 14, 2012. We had a group of 11 which included 5 teens. The beach and waves were awesome, so was the pool. Very deep pool which is unusual in my experiences with resorts. Service was good and...More

          7  Thank Tracy B
          Response from IberostarMexico, Quality manager at Iberostar Quetzal PlayacarResponded 30 July 2012

          Dear guest, We would like to thank you for choosing our Hotel iberostar Tucan & Quetzal during your recent vacation. After carefully reading your review, we would like to express our gratitude for taking the time to address this information. We certainly believe that our...More

          Iberostar Tucan Hotel
          6,452 reviews
          #42 of 209 hotels in Playa del Carmen
           
          Sandos Playacar Beach Resort
          12,405 reviews
          #64 of 209 hotels in Playa del Carmen
           
          Sunset Fishermen Spa & Resort
          990 reviews
          #85 of 209 hotels in Playa del Carmen
           
          Iberostar Paraiso Beach
          4,957 reviews
          #7 of 11 hotels in Playa Paraiso
           
          About
          Awards & Recognition
          GreenLeadersGold level
          Amenities
          • Top amenities
          • Pool
          • Room Service
          • Free Parking
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Beachfront
          • Spa
          • Free Internet
          • Bar/Lounge
          • Breakfast included
          • Hotel Amenities
          • Room Service
          • Free Parking
          • Children Activities (Kid / Family Friendly)
          • Airport Transportation
          • Breakfast included
          • Dry Cleaning
          • Meeting Rooms
          • Business Centre with Internet Access
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Babysitting
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Fitness Centre with Gym / Workout Room
          • Restaurant
          • Spa
          • Bar/Lounge
          • Tennis Court
          Details
          • Price range
          • US$177 - US$566 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #15 Green Hotel in Playa del Carmen
          • #22 Top resorts Hotel in Playa del Carmen
          • #30 Spa Hotel in Playa del Carmen
          • #30 Family Hotel in Playa del Carmen
          • #31 Romantic Hotel in Playa del Carmen
          • #32 On the Beach Hotel in Playa del Carmen
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 350
          • Reservation Options
          • TripAdvisor is proud to partner with Expedia, Booking.com, Visit Us Inc., Travelocity, Orbitz, Hotwire, Cheap Tickets, TripOnline SA, Evoline ltd, Hotels.com, Cancelon, Priceline, getaroom.com, HotelQuickly and HRS so you can book your Iberostar Quetzal Playacar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Mexico >
          • Yucatan Peninsula >
          • Quintana Roo >
          • Riviera Maya >
          • Playa del Carmen
          • Also Known As
          • Iberostar Quetzal Playacar Hotel Playa Del Carmen ,
          • Iberostar Hotel Quetzal Playacar ,
          • Iberostar Quetzal Playa Del Carmen ,
          • Iberostar Quetzal Playacar Playa Del Carmen, Riviera Maya, Mexico
          Add Photo Photos
          Traveller (5553)
          Pool & Beach (1409)
          Room & Suite (785)
          Dining (538)
          Hotel & Grounds (3106)
          Family and Play Areas (104)
          Bathroom (31)
          Business Centre & Event Rooms (19)
          Nearby
          The Reef Playacar
          4,547 reviews
          .50 km away
           
          Hotel Riu Palace Riviera Maya
          5,392 reviews
          .57 km away
           
          Iberostar Tucan Hotel
          6,452 reviews
          .36 km away
           
          Sunset Fishermen Spa & Resort
          990 reviews
          .11 km away
           
          Nearby Restaurants
          El Tenedor
          368 reviews
          .97 km away
          Lara & Luca
          95 reviews
          .86 km away
          Casa Sofia Playa del Carmen
          643 reviews
          .81 km away
          Casa Cenote
          243 reviews
          .35 km away
          Nearby Attractions
          Jetpack Adventures
          97 reviews
          .84 km away
          Riviera Maya
          575 reviews
          .65 km away
          UltraMar Ferry
          1,283 reviews
          1.00 km away
          Xaman Ha Aviary
          207 reviews
          .47 km away
          Questions & AnswersAsk a question
          Sharon H
          I am going there in 6 days and I was wondering if there is laundry facilities there. And what kind of coffee makers are in the rooms? Thanks.
          23 June 2017|
          Answer
          Response from Lesley T |
          there is a really good laundrey service and reasonably priced. coffe perculators are in the rooms..pretty normal basic one but good coffee x
          0
          Votes
          Room Tips
          "for the superior room, you get to be away from the noise and closer to the pool"
          Read review
          "No elevators, so if you cannot do steps, try and get first floor."
          Read review
          "Rooms that are near to the theatre are noisy!"
          Read review
          "You can't go wrong if you're in any of the rooms at the Quetzal"
          Read review
          Is This Your TripAdvisor Listing?
          Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing