We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Playacar Palace

Travellers' Choice award winner
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 3 more sites!
Professional photos
Playacar Palace
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

3,954 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 3,179: English reviews
San Diego, California
Reviewed yesterday NEW

From the spectacular view of white sand and teal blue ocean, to the interaction with every single member of the staff we felt like VIPs. The staff was sincere and very hospitable, there wasn't a single thing we desired that they couldn't get us. Everyone went above and beyond to make us feel special. My husband and i are operators,...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Victor O
Abbotsford, Canada
Reviewed 2 days ago NEW

We had booked a trip to the moon palace in Cancun,they came highly recommend by our travel agent,when we arrived at the hotel late due to aircraft issues, we were told that they didn't have the room we had payed for.they wanted to relocate us to Cancun , we reluctantly went and the other hotels were not even close to...

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Nigel B
Boulder, Colorado
Reviewed 2 days ago NEWvia mobile

Playacar Palace is our favorite resort. We have traveled all over Mexico and since we stayed at PlayaCar we have not gone anywhere else. You can get blue seas and sun lots of places but PlayaCar has the best staff anywhere. We have been coming every year for 10+ years and a lot of the same staff is here. We...

 Report
Helpful?
Thank Rob B
Reviewed 2 days ago NEWvia mobile

It's a smaller resort that has some of the best service ever. My wife and I love coming here. The beach is awesome right in front. 5th Ave shopping and bars are a walk away. If you want to take a day trip to Cozumel the ferry is right there. The staff here are the best. I highly recommend this...

 Report
Helpful?
Thank Bill B
Reviewed 4 days ago NEWvia mobile

We came here for my brother's wedding. My oldest daughter has Celiac Disease and the hotel and restaurants handled her dietary restrictions with confidence. We were given a translation card in Spanish stating her dietary restrictions and were instructed to hand it to hostesses, wait staff and the chef. We felt well taken care of. My only recommendation is that...

 Report
Helpful?
1Thank Karin S
Birmingham, Michigan
Reviewed 4 days ago NEW

I will begin with the positive things. The hotel is beautifully located with a wonderful view and nearby walk to ferry going to Couzemel and shopping on 5th Avenue. They work very hard at keeping the hotel clean and the staff is pleasant and try to accommodate. The spa was very nice as were the staff in it. The Akima...

 Report
Helpful?
Thank Loves_Travel2014
Spokane, Washington
Reviewed 4 days ago NEW

Be aware of the Palace Resorts sales pitch. The resorts are beautiful, and the service is great. If you decide to buy into their resorts membership be aware that they will push you to buy into the higher levels. They will tell you that you can receive the higher quality service and rooms by paying extra. Unfortunatly my wife and...

 Report
Helpful?
Thank justahelper4
Granada Hills, Ca
Reviewed 4 days ago NEW

Talk about push over staff! No one does anything here and you need to wait half an hour for someone to attend you and once they do thats not there job title so they send you to someone that sits right next to them but you have to wait another half an hour. Dirty grout in between tiles, your toilet...

Review collected in partnership with this hotel
 Report
Helpful?
Thank julioernes2a
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you, Mr. Julioernes, for bringing your situation to my attention and to that of my managers. Since your review came to my attention, I have held meetings with my senior level staff and have I offer you an apology for not be able to satisfy your expectations. Unfortunatetly, the most part of your review was not reported to our...

Reviewed 5 days ago NEWvia mobile

This place was so beautiful!!!! It is a little slower pace and smaller than other resorts that I liked, but it was close to 5th Avenue so you have options. I also love that you could catch the ferry to Cozumel. The beach is simply beautiful and the staff was really nice. They also had a really nice kids play...

 Report
Helpful?
2Thank Kara P
Buena Vista
Reviewed 5 days ago NEW

We enjoyed ourselves very much. Liked the much more relaxed atmosphere at this resort. Wanted more entertainment options in the evening. Would like more snack options at night other than room service. Were you can go ang get it yourselves.

Review collected in partnership with this hotel
 Report
Helpful?
Thank Richard R

4,544 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (4296)
Viewed
Pool/Beach Area (819)
Viewed
Dining (519)
Viewed
View from Room (273)
Viewed
Bathroom (34)
Viewed
Room/Suite (517)
Viewed
Hotel & Grounds (710)
Viewed
Family/Play Areas (18)
Viewed
Business Centre/Function Rooms (40)
Viewed
6:20
Videos (4)
Viewed
Other (1362)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (201)
Viewed
Amenities (18)
Viewed
Beach (6)
Viewed
Governor Suite (52)
Viewed
Pool (2)
Viewed
Dining (49)
Viewed
Superior Deluxe Room - Partial Ocean View (40)
Viewed
The Hotel (34)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Hotel & Grounds (14)
Viewed
Pool/Beach Area (8)
Viewed
Business Centre/Function Rooms (4)
Viewed
Family/Play Areas (1)
Viewed
Room/Suite (4)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (13)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
8.2 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 212 in Playa del Carmen
2,679 reviews
3.8 km away
Paradisus Playa Del Carmen La Esmeralda
Paradisus Playa Del Carmen La Es...
#29 of 212 in Playa del Carmen
6,187 reviews
19.4 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,556 reviews
Show Prices
Show Prices
Show Prices
36.5 km away
Ocean Coral & Turquesa
Ocean Coral & Turquesa
#13 of 26 in Puerto Morelos
10,581 reviews
2.5 km away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 212 in Playa del Carmen
7,613 reviews
19.7 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,366 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $691 - $1,153 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Expedia, Booking.com, Travelocity, Cheap Tickets and Jetsetter so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
383 questions
Ask a question

See all questions (383)

Questions? Get answers from Playacar Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It appeared to me that most of the rooms offered a view of the water.”
 of 5 bubbles Loves_Travel2014, 19 Jan 2017 | Read review
“Don't buy into their system”
 of 5 bubbles justahelper4, 19 Jan 2017 | Read review
“Our original view was of the pier we were switched to ocean front If your not happy ask if you could be switched we did”
 of 5 bubbles richsudol, 17 Jan 2017 | Read review
“all rooms have views of ocean”
 of 5 bubbles mardale2017, 16 Jan 2017 | Read review
“Ask the room of your dreams with sea view”
 of 5 bubbles derlylopez, 15 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay