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Playacar Palace

Booking.comUS$585*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$904*
US$585*
Great Deal
US$904*
US$696*
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Playacar Palace
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4,365 Reviews from our TripAdvisor Community

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Showing 3,510: English reviews
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Fremont, Nebraska
Reviewed 2 days ago NEWvia mobile

Francisco at the pool bar just made the best margarita I have ever had. And I have been in Mexico a good number of times. The BEST!!🍹this place is nice! First time here but like it so far. Shopping in Playa real close!

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Helpful?
Thank Brian-Melissa
Collinsville, Oklahoma
Reviewed 3 days ago NEW

Staff very polite and willing to make you feel a part of the activities. Drinks could be a little bit stronger. But that's ok . My family and myself enjoyed the stay the palace. That was the 6th time we stayed at a palace and have never been disappointed. Keep up the good work.

Review collected in partnership with this hotel
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Helpful?
Thank jerryrichardc
PR Manager P, Director de Relaciones Públicas at Playacar Palace, responded to this review

Dear jerryrichardc, We would like to thank you for your review about your recent stay at Playacar Palace, we are glad to know that your experience was positive and that you enjoyed our service, facilities and entertainment. We appreciate your preference and hope to host you again pretty soon. Cordially, NL Public Relations.

Livonia, Michigan
Reviewed 5 days ago NEW

Excellent place , food, service, room. Everything was great. First time we stayed here. We have stayed down the beach at the Riu Palace Riviera Maya many times. We were looking for a change and we walked by the Playacar Palace many times and decided to give it a try. It was a great decision. Location is perfect if you...

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Helpful?
1Thank michigan48
PR Manager P, Director de Relaciones Públicas at Playacar Palace, responded to this review

Dear michigan48, We would like to express our gratitude for your kind words about your stay at Playacar Palace, we appreciate your preference and nothing make us more proud than to receive a positive comment about our facilities, service or your experience overall. We hope to host you again pretty soon. Sincerely, NL Public Relations.

Reviewed 5 days ago NEW

My family, 4 couples, just returned home after 7 nights at Playacar Palace. The employees where fantastic, they were friendly, helpful and pleasant to be around. I wrote down several employees names but our experience was that they all did a great job. From check in to check out, bar tenders, wine sommelier, cooks, chefs, waiters, waitress's, cleaning staff, vacation...

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Helpful?
Thank Donn L
PR Manager P, Director de Relaciones Públicas at Playacar Palace, responded to this review

Dear Donn L Thank you for your kind comments, it is a pleasure for us to host you. At Playacar Palace we always work hard to make our customers feel like home, make them enjoy their vacations and give them a wonderful experience. Please don't hesitate to contact us for any assistance we can provide alisea@palaceresorts.com Best regards, NL Public...

Simi Valley, California
Reviewed 6 days ago NEWvia mobile

My husband and I are Palace members and decided after getting married a year ago at Moon Palace Resort (amaaaazing resort) that it would be great to stay at a different Palace resort with a beach and nightlife close-by. So glad we stayed here... we were a walk away from the ferry which took us to Cozumel and a walk...

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Helpful?
Thank natdelatorre31
North Wildwood, New Jersey
Reviewed 1 week ago

A couple of weeks back our son got married in Playa and the Palace hosted the 80 plus guests. Before I go any further I have to give Mara the credit for pulling this off, having to deal with all of the crazy things that come up with a group of this size. She's a pro! The property is top...

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Helpful?
Thank JSzulewski
PR Manager P, Director de Relaciones Públicas at Playacar Palace, responded to this review

Dear JSzulewski, Thank you for letting us be part of such an important event, we are so happy that you enjoyed your time with us at the resort and that the whole staff made you feel comfortable and welcome, your words are a great incentive for all the Playacar Family. Thanks so much for your preference, we look forward to...

Montreal
Reviewed 1 week ago

Friendly staff, facilities are dated and in need of an overhaul. The resort is closing in August for renovations, hopefully that'll help. The lunch options get boring after 2-3 days. Although resort credits are nice, some of the activities are not worth their sticker price. We were quite disappointed to discover that the concierge level rooms don't actually have a...

Review collected in partnership with this hotel
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Helpful?
Thank Loreto C
Midlothian, Virginia
Reviewed 1 week ago

Excellent personnel at the pool and at the resturants, can't remember all of their names. ?Both the early and late entertainment provided was excellent. The transportation to and from the hotel could not have been better. The weather was perfect.

Review collected in partnership with this hotel
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Helpful?
Thank mauricejosephr
PR Manager P, Director de Relaciones Públicas at Playacar Palace, responded to this review

Dear mauricejosephr, We appreciate your comments about your last stay at Playacar Place, we are glad that you had a wonderful experience and enjoyed the resort and services. Please don´t hesitate to contact us for anything you need. Sincerely, NL Public Relations.

London, United Kingdom
Reviewed 1 week ago

The hotel is kept to a high standard and the staff throughout the hotel were always courteous, friendly and professional. Choice and quality of food was very good and I enjoyed the cocktails...especially when they were brought to me on my sun lounger! My partner is more of a beer drinker and would have liked an alternative to Corona...we understand...

Review collected in partnership with this hotel
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Helpful?
1Thank emmagQ3552XS
PR Manager P, Director de Relaciones Públicas at Playacar Palace, responded to this review

Dear emmagQ3552XS, Thank you for your kind words, we are so happy that you enjoyed your time with us and that the whole staff made you feel comfortable and welcome, we appreciate your preference and cannot wait the opportunity to host you again. Warm regards, NL Public Relations.

Castle Rock, Colorado
Reviewed 1 week ago

We absolutely loved our time at Playacar Palace. We stayed a week at the resort and did one self guided trip to Tulum by renting a car from the nearby Hertz. The resort is right on the beach and has one of the best beaches in the Palace family. The restaurants are fantastic and the staff was always willing to...

Review collected in partnership with this hotel
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Helpful?
Thank tagreen60
PR Manager P, Director de Relaciones Públicas at Playacar Palace, responded to this review

Dear tagreen60 Reading your comments about your recent stay at Playacar Palace really makes the entire staff happy, we are glad to know that you enjoyed your vacations. At Playacar Palace we work incessantly to give our guests the service they deserve, and exceed our their expectations. Please don't hesitate to contact me in case you need assistance. Warm regards,...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $570 - $1,203 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Travelocity, Hotels.com, Cheap Tickets, TravelUp, Expedia, HotelsClick, getaroom.com, HotelQuickly and HRS so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#17 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
436 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We all stayed on the third floor, concierge level, ocean front.”
, 24 May 2017 | Read review
“Some rooms do not come with balcony. be sure to ask for one with. superior deluxe partial ocean view rooms come with great view of ocean.”
dberry6, 15 May 2017 | Read review
“Sea view was excellent, could not fault our room”
aet366, 15 May 2017 | Read review
“Honeymoon Suites were a nice sized room with great beach views!”
maxk2013, 14 May 2017 | Read review
“Ask for a room away from Senor Frogs if you go to bed early/are a light sleeper.”
CoolBCanada, 13 May 2017 | Read review
5 of 5
Booking.com
US$585* /night
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TravelocityUS$696
Hotels.comUS$696
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Prices are for 1 room, 2 adults
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