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Playacar Palace

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4,052 Reviews from our TripAdvisor Community

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Showing 3,251: English reviews
Derby, United Kingdom
Reviewed 8 February 2015 via mobile

We stayed 11 nights from 25th Jan to 6th Feb with friends . Smashing hotel right on the beach , great service great food very friendly and helpful staff make this a fantastic place to stay in Mexico . Very friendly staff so helpful always smiling Portofino, Sol , Ayonei, Sotero in the Restaurant, Juana, Christian and Lizbeth at the...

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Helpful?
Thank Stephen F
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you very much for your support and preferente. All the members of the Playacar Family work very hard day by day, and reviews like yours give us the motivation we need to keep doing it. Please, feel free to contact me before your arrival. D. Rubio Playacar Palace G.M.

Meadow Lake, Canada
Reviewed 8 February 2015

This resort is all about service. The staff are always there to help. The drinks and food were great. Especially liked the service at the Italian restaurant with Antonio as our waiter. Persla at the pool was awesome, I forgot my su tun lotion one and she returned it to me, the next time she saw me. Our battery went...

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Helpful?
1Thank Louise S
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

I am glad to see that your experience at Playacar Palace was highlighted by the service of various staff members who were the ones that made the difference during your stay. Gerardo and all the Playacar Family thank you for your review. It will be a pleasure to welcome you on your next visit and provide you another outstanding vacation....

Bristol, United Kingdom
Reviewed 6 February 2015

This is an A/I hotel and offers very good accommodation if a little expensive. It could be a bit difficult to find if you are arriving on foot if you did not know where it was situated. It has very good access to the town should you wish to get out of the resort on occasions, everywhere within easy walking...

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Helpful?
1Thank MJV_12
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you MJV for taking the time to post a review on TripAdvisor.com, we truly appreciate the effort. We are really happy you enjoyed your stay, nothing is more important to us than you having a good and relaxing time here with us as we believe you should be treated like family. I have shared your kind words with the...

Virginia
Reviewed 6 February 2015

A must try for anyone wanting to experience an all inclusive resort ! The location is beautiful inside and out,the food choices numerous and the friendly staff excellent! This was my first time at an all inclusive resort and it can really spoil you! The beaches at Playa de Carmen are beautiful, and the water is blue and so clear.

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Helpful?
3Thank danab80
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Dear Danab80 Recently “The Grill” and “The Pizzas” were opened by our pool terrace to complete our Restaurants offer. With “Terraza”, Our Senses Dinner, Romantic Dinners “Momonohana” and “Café del Mar”. Please, feel free to contact me anytime at your next visit in order to make all the arrangements about your room and special details. Our best to Dakota from...

Denver, Colorado, United States
Reviewed 5 February 2015

I came to this hotel for a wedding. It was absolutely beautiful with absolutely wonderful, friendly staff. They had a nice gym, nice eating areas, and did I mention the staff? The pool area/beach was lovely.

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Helpful?
1Thank Sarah S
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you so much for write your review on Tripadvisor. All the Playacar family is really glad to see from your review that your stay was exceptional and relaxing. Our main goal day by day is to provide the best quality of service to our guests and it is very rewarding to know that our goal was achieved during your...

London, United Kingdom
Reviewed 5 February 2015

This is truly one on the best hotels I have ever stayed in. We went for a wedding and as far as i can tell all 70 guests from all over the world were totally satisfied. The service was some of the friendliest I have ever received. We arrived quite early in the day and we left quite late and...

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Helpful?
2Thank nicola m
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Dear Nicola, Thank you very much for taking the time to share your comments with all travelers. We are very happy to read that you and your friends lived a wonderful time at Playacar Palace in such an special event as a wedding. Thank you also for acknowledging our staff and good service. We hope to see you back again...

Brusly
Reviewed 4 February 2015

Arrived on Jan. 15 to a wonderful greeting,check-in was very smooth with Cynthia-room ready and waiting,room 416,fabulous view,large room and very nice balcony,very convient to elevators.Jesus and Gaspard-great bellmen.Outstanding Entertainment staff;Cesar,Ailene,and Alexandra.Mr. Rubio General Mgr.was everywhere ,pool,lobby,restaurants,always busy checking things,but always found time to stop and visit and see if we needed anything.Mara Martinez who is now Wedding Coordinator is...

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Helpful?
Thank Pat W
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

You know you are loved at Playacar Palace. Thank you for your time and your review, all the family Playacar appreciate your comments about our service. We really hope to see you back in a near future, and I can assure you we won[t change brand. Please, feel free to contact me next time you came... Hasta pronto! D. Rubio...

Val-des-Monts, Canada
Reviewed 4 February 2015

We enjoy the hotel and the service from the staff .The food was excellent .the Japanese restaurant is more than good,we were there tree time.the Italian is also good and beautiful .The buffet have everything you need for breakfast and lunch,everything is fresh .

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Helpful?
Thank Liserichard
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you very much for you comments. The entire Playacar Family apprreciates it. We hope to see you back very soon. Hasta Pronto D. Rubio Playacar Palace GM

Red Deer, Canada
Reviewed 4 February 2015

My first stay in a smaller resort only 200 rooms. The beach, pool and restaurants all within 5 min of your room wow. Israel a server at the buffet was everything you could want to feel like a princess thank you Israel for the great service. Want to be entertained Livia, Leo and Alexander were awesome. we had so much...

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Helpful?
2Thank Susan S
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Dear John Thank you for taking the time to post a review on TripAdvisor.com, lLivia, Leo, Alex and the entire Playacar Family truly appreciate the effort. We are really happy you enjoyed your stay, nothing is more important to us than you having a good and relaxing time here with us as we believe you should be treated like family....

Charlottetown, Canada
Reviewed 4 February 2015

Just returned from a great holiday at the Playacar Palace. We'd been to the Sun Palace last year so were curious to compare. My only concern with the Sun Palace was the incredibly sloped - yet beautiful beach. Not great for walking on so I was thrilled to find the beach at Playacar was lovely and not too slanted. The...

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Helpful?
2Thank jlgaudet50
PlayacarPalaceGM, Director General at Playacar Palace, responded to this review

Thank you for choosing Playacar Palace for your stay at Playa del Carmen. The entire Playacar Family members truly appreciate it. We hope you'll choose Playacar Palace the next time you're in Playa del Carmen, feel free to contact me for any question or request, and remember that Playacar Palace will always be your warm home away from home. Our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $678 - $1,122 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Top resorts Hotel in Playa del Carmen
#11 Romantic Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#14 Business Hotel in Playa del Carmen
#14 Luxury Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
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Questions? Get answers from Playacar Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony otherwise you may not get one. Avoid the lobby area and Senior Frogs for a quieter room!”
 of 5 bubbles Jeannak60, 20 Feb 2017 | Read review
“Try to stay near the pools with an Ocean View”
 of 5 bubbles precista46, 17 Feb 2017 | Read review
“Oceanview, 4th floor; or, oceanfront, if membership allows.”
 of 5 bubbles romell858, 17 Feb 2017 | Read review
“Corner suites are large and have big balconies. Ocean views are beautiful.”
 of 5 bubbles , 16 Feb 2017 | Read review
“There isn't a bad room in the resort, however a balcony with seating is a nice upgrade.”
  • Evening photo from balcony.
  • Afternoon photo from balcony.
 of 5 bubbles RobH559, 15 Feb 2017 | Read review
5 of 5