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29/01/2018 30/01/2018
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    Playacar Palace

    Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
    +1 800-635-1836
    Hotel website
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    29/01/2018 30/01/2018
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     55 people are viewing this hotel
    SAVE US$314
    Traveller (4793)
    Pool & Beach (902)
    • Excellent76%
    • Very good18%
    • Average4%
    • Poor1%
    • Terrible1%
    Travellers talk about
    “ferry to cozumel” (350 reviews)
    “luna lounge” (164 reviews)
    Free Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Free Airport Transportation
    Room Service
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Kids Club
    Butler Service
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Playacar Palace
    Offers & Announcements: Sunny in Paradise 40% Off
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    29 Jan30 Jan
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (4,711)
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    21 - 25 of 3,772 reviews

    Reviewed 2 weeks ago

    I would suggest you find somewhere else if you want to be on the beach.. The beach area was less than 100 yards, and did not offer guests any amenities...You are on a public beach...and if you don't wake up at 530 am, good luck...More

    Review collected in partnership with this hotel
    Thank NCCSTL
    Reviewed 2 weeks ago

    Pros - Great location, right next to town - Staff couldn't be friendlier - Buffet has a huge range - the spa is gorgeous - almost over staffed, your every need is always met - modern rooms Cons - Italian restaurant was not worth the...More

    Review collected in partnership with this hotel
    Thank sarahmaried2018
    Response from PR Manager P, Public Relations Manager at Playacar PalaceResponded 2 weeks ago

    Dear sarahmaried2018, We would like to thank you for your review about your recent stay at Playacar Palace, we are veyr happy to learn that your experience was extremely positive and that you enjoyed our service and facilities. Please note that our Executive Chef was...More

    Reviewed 2 weeks ago

    great location, excellent service, super friendly staff members, direct access to 5th avenue, nice selection of restaurants and food is very good in each. only negative is that they should have a curfew for kids under 18 at the lounge in the evenings. Spa is...More

    Review collected in partnership with this hotel
    1  Thank Dennis K
    Response from PR Manager P, Public Relations Manager at Playacar PalaceResponded 2 weeks ago

    Dear Dennis K, We're so glad that you enjoy your stay and provided us with your feedback about the aspects you considera important like the location, we feel privileged with your preference, we hope to host you again in a very near future. Sincerely, NL...More

    Reviewed 2 weeks ago via mobile

    I stayed in the hotel 5 days over NYE with my daughter. The price of 800USD per night was a rop-off. I have stayed in 3 star hotels that looked better than this one. Building looks old, fixtures and finishes of pour quality and the...More

    3  Thank Ovidiu2016
    Response from GM_PlayacarPalace, Gerente at Playacar PalaceResponded 1 week ago

    Dear Ovidiu2016, Thank you for taking the time to share with the Tripadvisor community your feedback, I want to apologize for not being able to satisfy your expectations. We strive to provide our guests with the best possible service and when we do not meet...More

    Reviewed 2 weeks ago via mobile

    My husband and I celebrated our 15th wedding anniversary at Playacar Palace this December. There were pros and cons-definitely more pros than cons. I will start with the cons. The resort is still very much under construction. The renovations are not complete and the construction...More

    1  Thank nataliejanebelcher
    Response from GM_PlayacarPalace, Gerente at Playacar PalaceResponded 1 week ago

    Dear nataliejanebelcher, Thank you for your well-balanced review, we are elated by learning you enjoy your overall stay, we really appreciate your recognition to our valuable staff, rest assured they work hard to meet your expectations. We regret the bad experiences that you had and...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Free Parking
    • Beachfront
    • Spa
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Breakfast included
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Spa
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    • Price range
    • US$457 - US$870 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Family Hotel in Playa del Carmen
    • #11 Romantic Hotel in Playa del Carmen
    • #15 Top resorts Hotel in Playa del Carmen
    • #19 Spa Hotel in Playa del Carmen
    • #22 On the Beach Hotel in Playa del Carmen
    • #23 Luxury Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Accessible rooms
    • Number of rooms
    • 201
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Booking.com, Expedia, Priceline, Travelocity, Orbitz, Hotwire, Evoline ltd, getaroom.com, Cancelon, TripOnline SA and HotelQuickly so you can book your Playacar Palace reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Playacar Palace Hotel Playa Del Carmen ,
    • Playacar Palace Mexico ,
    • Playacar Palace Resort ,
    • Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
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    Traveller (4793)
    Pool & Beach (902)
    Room & Suite (846)
    Dining (714)
    Hotel & Grounds (2423)
    Business Centre & Event Rooms (44)
    Bathroom (37)
    Family and Play Areas (24)
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    Ask a question
    Questions & Answers
    Laura S
    16 January 2018|
    AnswerShow all 2 answers
    Response from PR Manager P | Property representative |
    Dear Laura S, Thanks for your interest in Playacar Palace, we are fully functional and open, the Mayan Restaurant is providing a tasting menu in two seatings (6 and 8 pm). Please note that due to the lay out of the... More
    14 January 2018|
    Response from PR Manager P | Property representative |
    Dear TripAdvisor member, Thanks for your preference for Playacar Palace, please note that due to the configuration of your user we are unable to private message you, please kindly contact us at alisea @ palaceresorts . com... More
    Google Translation
    14 January 2018|
    Response from GM_PlayacarPalace | Property representative |
    Dear winnywin , Thank you so much for contacting us, we can make good note of your request however I must state that the beds are subject to availability, please be so kind to read your private messages in order to get you... More
    Google Translation
    Room Tips
    "The Yucatan dining experience is incredible"
    Read review
    "Walk out suites are amazing and worth the extra $$ if you can afford it"
    Read review
    "For a quiet room, request the south end of the resort, preferably on the 4th or 5th floor."
    Read review
    "ocean view was great"
    Read review
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