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Playacar Palace

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4,291 Reviews from our TripAdvisor Community

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Showing 3,456: English reviews
Annapolis, Maryland
Reviewed 1 week ago

We stayed eight days at the Playacar Palace and had a nice relaxing vacation. This is a very nice resort that was just the right size with good food, a nice pool and great service. This is not like the mega resorts you'll find in other parts of the Riviera Maya that can involve a lot of walking and can...

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2Thank naptowner
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear naptowner, Thank you so much for taking the time to write a review about your stay at Playacar Palace, you consider very important aspects that are very helpful for all travelers. It has been very gratifying for the entire staff to read it, we are glad to learn that your experience was overall a positive one and you enjoyed...

Reviewed 1 week ago via mobile

Went to this hotel last year and are returning next weekend. The staff here are wonderful. Porfino and his team took care of us every morning and lunch. The bartenders are great and had our drinks waiting. Abigail was our members coordinator. She took care of everything. The hotel was clean and relaxing. We could walk the beach or walk...

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1Thank Casey S
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Casey S, We would like to thank you for your review about Playacar Palace, we are veyr happy to learn that your experience is been enjoyeble and that you consider our service, facilities and location exceptional. We hope to have the opportunity to host you many more times in the future. Please don't hesitate to contact me if I...

Reviewed 1 week ago via mobile

We are members of Palace resorts and have always stayed at Moon Palace in Cancun this year we traveled without the children to Playacar. Palace did not disappoint. The resort is beautiful as expected it is noticeably dated compared to Moon Palace but hardly noticeable. The beach is beautiful absolutely stunning! Staff at Playacar are exceptional, Perla on the beach...

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Thank Npjpmommy
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Npjpmommy, We're delighted that your experience at Playacar Palace was very pleasant, thank you for your review and for mentioning the aspects you and many other travelers consider important as the names of the staff that provided excellent service. We are glad that you took the opportunity to enjoy our sensory dinner Alkimia and enjoyed the experience. Please contact...

Virginia Beach, Virginia
Reviewed 1 week ago

The Resort itself Pros: -Great food -Great room service -Great pool/beach service -Close to the Ferry's -Close to shopping -Staff for the most part was friendly and helpful Cons: -We requested a upper floor but got first floor rooms -One night there was a lot of noise just outside our rooms in the atrium from a birthday? party of about...

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1Thank SandbridgeBeachBum
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear SandbridgeBeachBum, I would like to thank you for your honest review about Playacar Palace, we're grateful you took the time to voice your insights. It's extremely important for us to give the proper follow up on any report and that's why I would like to kindly request your help contacting me, we always keep big groups and events under...

Chicago, Illinois
Reviewed 1 week ago

Awesome resort. Perfect place to decompress. Not greatest for young kids, though. Beautiful views, good food, easy to get to Cozumel. Clean. Close to shopping. Beautiful beach. Friendly staff. Small-ish resort so cozy.

Review collected in partnership with this hotel
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Thank Terry G
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Terry G, We're very pleased that your stay at Playacar Palace was a relaxing one and that you enjoyed the view, location and overall the services we offer. We would love to host you again soon, please don't hesitate to contact me if I can be of help alisea@palaceresorts.com Sincerely, NL Public Relations.

Lachute, Canada
Reviewed 1 week ago

The inmprovement in food quality compared to last year were tremendous. Staff recognized us even after one year. Maintenance Staff is cleaning up full time and have a nice smile for the guests. Rooms confort was remarkable.

Review collected in partnership with this hotel
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Thank 640jeanbernardg
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear 640jeanbernardg, Thank you for giving us the opportunity to host you again at Playacar Palace, we're delighted with your comments about your experience; thank you for acknowledging our staff from the maintenance department. We hope you can give us the opportunity to host you once again soon. Cordially, NL Public Relations.

Enola, Pennsylvania
Reviewed 1 week ago

My favorite place when it is just the two of us. We are made to feel like royalty at this place. I can only imagine that Leblanc is the only other resort with such an experience. I have to use more characters to post this review and that is the only bad thing to deal with at this time!

Review collected in partnership with this hotel
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Thank Don B
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear Don B, Thanks so much for your review about your stay at Playacar Palace, we're glad that your expectations were fullfilled and to host you again very soon again. Please don't hesitate to contact me for your next vacation at Playacar Palace alisea@palaceresorts.com Cordially, NL Public Relations.

Round Rock, Texas
Reviewed 2 weeks ago

We selected this property for our 30th wedding anniversary. The room was beautiful and in a great location to see the beach. However the beach was covered in moss/seaweed. Because we were an actual guest and not a member, they would by pass us with service to serve their members. Service was lacking at the pool, bars and guest services....

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Thank tammygiessregen
Aberdeen, United Kingdom
Reviewed 2 weeks ago

We travelled to Playacar Hotel in March. This was our first visit to the hotel and it won't be the last. The hotel has a perfect location with a great selection of shops on its doorstep and the hotel facilities were fantastic. Our room had an amazing view looking out to Cozumel and beautiful sunrises/sunsets. There was plenty restaurant choices...

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Thank PMorrison22
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear PMorrison22, The entire staff at Playacar Palace would like to thank you for your preference and kind review, we're glad that you chose us among many options in Playa del Carmen, we're delighted with the fact that you enjoyed our location, food, views and the service of our fabulous staff. We will be honored if you decide to visit...

Calgary, Canada
Reviewed 2 weeks ago

We absolutely loved Playacar Palace! The staff are friendly and cheerful and seem to just want to make their guests happy! The Italian and Japanese restaurants on site are amazing both in food and service! The hotel is lovely and the beach is exactly what I was hoping for. My kids were thrilled with the free wifi. I can't wait...

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Thank traceylyna
PR Manager P, Public Relations Manager at Playacar Palace, responded to this review

Dear traceylyna, Thanks for the opportunity to host you at Playacar Palace and for your time writing a review, we're truly glad that you and your family had a great time with us, as you can see the mexican hospitality is compared to none, we hope to host you again in a very near future. Thanks so much and please...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free Parking
  • Beachfront
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Playacar Palace, a trendy beachfront resort located steps away from Playa del Carmen's famous 5th Avenue and the Cozumel Ferry Dock. Our all-inclusive, luxury resort features 201 appointed rooms, 3 restaurants and 4 bars. This resort is considered the perfect spot to relax during the day and enjoy the nightlife and charms of "Playa" at night. Playacar Palace is perfect for families, couples, and group getaways. ... more   less 

Additional Information about Playacar Palace

Address: Bahia del Espiritu Santo | Esq. Abraira de Arriva, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $584 - $1,088 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Playacar Palace 4*
Number of rooms: 201
Reservation Options:
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Also Known As:
Playacar Palace Hotel Playa Del Carmen
Playacar Palace Mexico
Playacar Palace Resort
Playacar Palace Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#11 Romantic Hotel in Playa del Carmen
#11 Top resorts Hotel in Playa del Carmen
#14 Spa Hotel in Playa del Carmen
#15 Family Hotel in Playa del Carmen
#15 Luxury Hotel in Playa del Carmen
#16 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Playacar Palace staff and other travellers.
429 questions
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Questions? Get answers from Playacar Palace staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“View to the beach excellent”
derlylopez, 29 Apr 2017 | Read review
“I would choose a higher up room”
vickyguile, 27 Apr 2017 | Read review
“Get an ocean view room!”
aletonaskinkle13, 23 Apr 2017 | Read review
“Ocean view, Sand suite”
I7659GGnancyw, 22 Apr 2017 | Read review
“I believe all rooms have a ocean view. They have beautiful honeymoon suites as well as sand suites and governor suites.”
MickeyB22, 20 Apr 2017 | Read review
5 of 5