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La Tortuga Hotel & Spa

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Traveller (1424)
Room & Suite (406)
Pool & Beach (367)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(143 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(56 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,472)
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1,790 results
Traveller rating
1,193
428
105
39
25
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1,193
428
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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1 - 5 of 1,790 reviews
Reviewed 6 days ago via mobile

This place really took care of us! We got there early so they gave us towels and let us chill poolside until time Of check in. Got a pedicure while I was waiting. At check in they brought us drinks and treated us very nicely....More

Thank Colbie W
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 2 days ago

Dear Colbie, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 1 week ago via mobile

I knew going here that I would just be sleeping in the room so this small boutique style hotel fit my needs on this trip. I got an excellent deal from a third-party travel agency but would not have paid the listed price. Pros: 1....More

Thank keltickimb
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 1 week ago

Dear valued client, Thank you for taking time and writing your comments about our boutique hotel. It saddens us to read your comments, I have checked in your reservation but no note is placed to say that you talked to anyone about these issues, We...More

Reviewed 4 weeks ago

What a great little find this was. A super cute, well maintained and luxurious little gem literally a 5 minute walk from the 'strip' of Playa. You wouldn't expect it to be so nice from the outside... Our room was up some stairs, in a...More

Thank Nicholas P
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 weeks ago

Dear Nicholas, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 5 weeks ago

This hotel is super nice and quiet even thought it is in the heart of the noisy city. The staff are super friendly and helpful. Particularly Raul, Manuel, Antonio, and Giovanni (SP?) in the restaurant. Also the house cleaning and pool cleaning staff were excellent....More

Thank dennis891
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 weeks ago

Dear Dennis, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 13 March 2018

I stayed at this lovely little boutique hotel from February 27-March 9. I knew I had found a very special place as soon as I walked through the front doors! The hotel staff were so pleasant and happy to help in making my stay amazing....More

Thank Sher P
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 14 March 2018

Dear Sher, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. We also would like to thank you for the gift you left for the hotel he now...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$74 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$74 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#44 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1424)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
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Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
2 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
Google Translation
Room Tips
"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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"The AC was too cold ! be careful with the low temp :)"
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