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03/09/2017 04/09/2017
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    La Tortuga Hotel & Spa

    10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
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    03/09/2017 04/09/2017
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    US$60US$119
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    Traveller (1351)
    Room & Suite (365)
    Pool & Beach (364)
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    Overview
    • Excellent65%
    • Very good26%
    • Average6%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “swim up room” (137 reviews)
    “como como” (52 reviews)
    “beach clubs” (96 reviews)
    Free Internet
    Parking
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Concierge
    Spa
    Rooftop Terrace
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from La Tortuga Hotel & Spa
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    Maya Villa Condo Hotel & Beach Club
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    #47 of 211 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,236 reviews
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    Mayan Paradise
    4 reviews
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    Acanto Hotel & Condominiums Playa del Carmen
    853 reviews
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    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,368)
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    1 - 5 of 1,732 reviews

    Reviewed 1 week ago via mobile

    We enjoyed our stay at the hotel, it's well located next to everything in the heart of play del carmen. Breakfast was included, honestly breakfast was so-so but for the price it's okay. We tried the cocktails at the bar of the hotel, there were...More

    1  Thank Laura G
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 days ago

    Dear Valued Client, Thank you so much for sharing your comments with us and for bringing these small issues to our attention. We will be addressing these immediatley in order for this to not occur again in the future. On behalf of management and staff,...More

    A TripAdvisor Member
    103
    Reviewed 1 week ago via mobile

    Stayed here a year ago but forgot to leave a positive mention of our stay at la tortuga. We had a nice room and it has a very good location within a couple of minutes walk to fifth avenue. Breakfast and dinner options good. Our...More

    2  Thank A TripAdvisor Member
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 1 week ago

    Dear Valued Client, Thank you so much for sharing your comments with us and for bringing these small issues to our attention. We will be addressing these immediatley in order for this to not occur again in the future. On behalf of management and staff,...More

    Reviewed 1 week ago

    My wife and I recently stayed at the La Tortuga. From the moment we arrived until we left we had an amazing holiday. The staff at the front reception,and in the Como Como restaurant were exceptional as well as all staff around the hotel. We...More

    6  Thank ericandalison
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 1 week ago

    Dear Valued Client, Thank you so much for sharing your comments with us and for bringing these small issues to our attention. We will be addressing these immediatley in order for this to not occur again in the future. On behalf of management and staff,...More

    Reviewed 2 weeks ago

    The AC is very loud and could keep many from sleeping. But, if the AC is not running you can hear everything. Last night we could not sleep as a huge group upstairs party-ed from 4am to 5am non-stop loud and crazy. Shower is nice...More

    2  Thank Ocean88
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 2 weeks ago

    ear Valued Client, Thank you so much for sharing your comments with us and for bringing these small issues to our attention. We will be addressing these immediatley in order for this to not occur again in the future. On behalf of management and staff,...More

    Reviewed 3 weeks ago

    We booked this hotel because of the location and their swim up rooms. We loved the convenience of just getting in the pool from our patio. It's a block from Quinta Avenida - where everything is (ATM, money exchange, restaurants, and shopping). Hotel stafff were...More

    2  Thank JinDee8
    Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 3 weeks ago

    Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly. On behalf of management and staff,...More

    Maya Villa Condo Hotel & Beach Club
    452 reviews
    #47 of 211 hotels in Playa del Carmen
     
    La Pasion Hotel Boutique by Bunik
    1,236 reviews
    #18 of 211 hotels in Playa del Carmen
     
    Mayan Paradise
    4 reviews
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    Acanto Hotel & Condominiums Playa del Carmen
    853 reviews
    #16 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Internet
    • Spa
    • Room Service
    • Restaurant
    • Bar/Lounge
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Breakfast included
    • Concierge
    • Multilingual Staff
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Spa
    • Restaurant
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$74 - US$224 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #38 Romantic Hotel in Playa del Carmen
    • #38 Spa Hotel in Playa del Carmen
    • #67 Family Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 51
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, TravelClick, Cancelon, TripOnline SA, Agoda, Hotwire, Travelocity and Cheap Tickets so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • La Tortuga Hotel And Spa ,
    • La Tortuga Hotel Playa Del Carmen ,
    • La Tortuga Playa Del Carmen ,
    • Hotel La Tortuga ,
    • La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
    Add Photo Photos
    Traveller (1351)
    Room & Suite (365)
    Pool & Beach (364)
    Dining (118)
    Hotel & Grounds (757)
    Bathroom (38)
    Family and Play Areas (9)
    Business Centre & Event Rooms (4)
    Nearby
    Acanto Hotel & Condominiums Playa del Carmen
    853 reviews
    .16 km away
     
    Maya Villa Condo Hotel & Beach Club
    452 reviews
    .17 km away
     
    Mayan Paradise
    4 reviews
    .08 km away
     
    La Pasion Hotel Boutique by Bunik
    1,236 reviews
    .28 km away
     
    Nearby Restaurants
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    .04 km away
    Harry's
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    .10 km away
    Como Como Osteria Mediterranea
    802 reviews
    .04 km away
    Nearby Attractions
    Playa Aquarium
    92 reviews
    .09 km away
    La Galeria de Playa
    57 reviews
    .17 km away
    Calle Corazon
    45 reviews
    .11 km away
    YucaTreks
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    .17 km away
    Ask a question
    Questions & Answers
    Mark G
    15 August 2017|
    AnswerShow all 3 answers
    Response from La Tortuga H | Property representative |
    Good morning, wha you mean with BBQ?
    0
    Votes
    Mark G
    15 August 2017|
    AnswerShow all 2 answers
    Response from La Tortuga H | Property representative |
    Good morning, access to BBQ?
    0
    Votes
    Peter H
    17 July 2017|
    AnswerShow all 4 answers
    Response from La Tortuga H | Property representative |
    Good afternoon, No problem at all, The hotel is children free minimum 16 years old to stay in.
    2
    Votes
    Room Tips
    "Pool access rooms are great. We had room 112. An excellent choice."
    Read review
    "I would choose a room on the upper floors"
    Read review
    "Upgrade to the junior suite if you would like to have your own private roof top and there's no street..."
    Read review
    "Upgrades are worth the extra cost."
    Read review
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