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La Tortuga Hotel & Spa

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Traveller (1448)
Room & Suite (406)
Pool & Beach (367)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(144 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(54 reviews)
AMENITIES
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,486)
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1,792 results
Traveller rating
1,194
429
105
39
25
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1,194
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25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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11 - 15 of 1,792 reviews
Reviewed 11 March 2018 via mobile

What a wonderful hotel in the heart of the city. You will not lack for anything in this beautiful hotel. The rooms and grounds are immaculately kept, there are terraces for each room,including some that swim out directly to the pool, common lounging areas with...More

Thank Amanda H
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 13 March 2018

Dear Amanda, Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 11 March 2018 via mobile

Hotel is literally 10 steps to the right of Quinta Avenida (Fifth avenue). Breakfast was included. They give you a comp ticket to go eat breakfast at Como Como (the restaurant connected to the hotel). They only let you chose from 3 options that are...More

Thank JB_NYC18
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 13 March 2018

Dear Jess. Thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

Reviewed 9 March 2018

Stayed 5 nights. 3rd floor "plus" room includes balcony which looks over tropical setting. Breakfast is included with 3 choices but all very good. Coffee maker, 12 cup but no coffee, condiments or filters. They give you 1 large bottle of water. There is an...More

Thank Travelbound44
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 10 March 2018

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 8 March 2018 via mobile

Not a place to stay. The pool is nothing like the pictures it is cold and dirty. The rooms are tiny. The refrigerator is not cold. And the best part the water dose not work. If you need to do your business do it early...More

3  Thank little l
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 10 March 2018

Hello good morning, Thank you for taking time and writing about La Tortuga Hotel & Spa. We welcome and value any comments from our clients, so I personally thank you for bringing your comments to my attention. La Tortuga Hotel & Spa take great pride...More

Reviewed 4 March 2018

Stayed for 10 days in this hotel for a sunshine break. Good points: staff very friendly and helpful, excellent breakfasts in the adjoining Como Como restaurant, convenient location for 5th Avenue and local restaurants, shops and the beach, AC and ceiling fan and mini-fridge in...More

1  Thank JDPcroydon
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 5 March 2018

Dear Guest, thank you for taking time to write about your experience in our boutqiue hotel. We are pleased to hear you enjoyed your stay here with us. On behalf of management and staff, we wish you all the best for the future and we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$71 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$71 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1448)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
sheila0131
26 May 2018|
Answer
Response from LaTortugaG | Property representative |
Hello good morning, We are not exactly wheelchiar accessibly although our swim up rooms are on the ground floor there is a few steps to get to them and unfortunarly we dont have ramps.. Regards
0
Votes
Google Translation
neuwirth16
10 May 2018|
Answer
Response from La Tortuga H | Property representative |
Good afternoon, Reservation is open 9 am to 5 pm. Reception is open 24 hour. Try to call the landline +529848731484 Thank you
0
Votes
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
Room Tips
"Get a swim up access or room with a patio/balcony. Worth the upgrade!"
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"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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