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La Tortuga Hotel & Spa

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Traveller (1426)
Room & Suite (406)
Pool & Beach (367)
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Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(143 reviews)
“rooftop jacuzzi”(61 reviews)
“como como”(56 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3 Star Hotel
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,473)
There are newer reviews for La Tortuga Hotel & Spa
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1,790 results
Traveller rating
1,193
428
105
39
25
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1,193
428
105
39
25
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All reviewsswim up roomrooftop jacuzzicomo comobeach clubincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckpool areajunior suitehot tubevery morningshort walk to the beachour honeymoonfifth avenue
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1,151 - 1,155 of 1,790 reviews
Reviewed 10 June 2010

We loved this hotel! When we arrived we had a slight problem with the room, we had requested 2 beds through Expedia, but were given a room with one bed. We were two friends traveling and didn't want to share a bed for a week....More

Thank globee
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 7 June 2010

My husband and I stayed at La Tortuga in Playa for 6 days for our honeymoon. We loved everything about the hotel...great location, wonderful and friendly staff, amazing breakfasts and relaxing pool area. All in all, we had a fantastic time and would most definitely...More

Thank PUCCA74
Response from La Tortuga H, Manager at La Tortuga Hotel & SpaResponded 28 April 2016

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 3 June 2010

would like to pass on my comments with regards to the Tortuga Hotel.. Hotel with services which goes beyond expectations!! A big thank you to Anna who took our reservation and offered us an awesome deal and upgrade... The staff at this hotel is amazing...More

Thank howdoyouvoodoo
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 3 June 2010

We stayed at Tortuga for 6 nights in a swim up room. What a great idea. It was so relaxing to go straight from our room into the water. The rooms were a little on the small side but as weren't there much so it...More

Thank Kazm76
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

Reviewed 2 June 2010

I should have written this review last year around June 2009, but I didn't. I guess coming upon the one year anniversary of marriage started me to revisiting the great time I had at La Tortuga for my honeymoon. We stayed for one week from...More

Thank Bruce123a
Response from La Tortuga H, Guest Relations Manager at La Tortuga Hotel & SpaResponded 10 February 2017

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the...More

View more reviews
Best Value Properties in Playa del Carmen, Mexico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$73 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$73 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#38 Romantic Hotel in Playa del Carmen
#42 Spa Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (1426)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
2 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
Google Translation
Room Tips
"Rooms facing the pool are quieter than rooms facing the street"
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"Get a room that faces the pool and garden area. Such a beautiful view."
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"Upper floors are quieter."
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"The AC was too cold ! be careful with the low temp :)"
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