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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
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2,212 Reviews from our TripAdvisor Community

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Showing 1,638: English reviews
atlanta
Reviewed 6 July 2009

I love La Tortuga! Not sure where to begin. The gardens/pool area is so inviting. I could see coming to this hotel and never wanting to go to the beach in Playa! The gardens are lush and green - surrounding a pool that encompasses many levels and many small swimming areas. The loungers are so comfortable and the service so...

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2Thank tvlbabe423
Littleton, CO
Reviewed 6 July 2009

Just got back July 3rd from a 5 night stay. What a place, what a place! Everything good I read on the web was true - this place is the best! Don't second guess, and wonder "IF"... This is a true hidden gem. Booking a place that you read about can often be a bit un-nerving – especially for my...

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4Thank TerriBColeman
Louisiana
Reviewed 29 June 2009

Overall, we liked this hotel a lot and would definitely consider staying there again. I'll give a quick summary, then pros and cons. Summary: A reasonably good value, but you could probably find rooms that are comparable for less. It's beautifully maintained and well located with a friendly, welcoming staff. The courtyard, pool, bar, and restaurant are attractive and comfortable....

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3Thank CeeDave
La Tortuga H, Manager at La Tortuga Hotel & Spa, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and obsessive attention to detail and your comments...

NYC
Reviewed 28 June 2009

This hotel is one of the best hidden gems in Playa del Carmen. Everyone from the front desk manager, to the bell boys to the bartenders and basically the entire hotel staff was extremely kind and welcoming during our entire stay. Bernardo, one of the front desk managers, is one of the nicest individuals always happy to help and proactively...

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3Thank BondNYCExtreme
denver
Reviewed 25 June 2009

Our stay at La Tortuga far exceeded our expectations from the minute we arrived. I had originally planned to stay at La Tortuga in May on a ladies only trip but the swine flu derailed our plans so my husband and I rescheduled for last week. Anna was amazingly helpful for the last few months in answering my questions, helping...

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2Thank amdrocks
Bedford, New York
Reviewed 22 June 2009

Ok, to start I did not stay at this hotel. My sister and her boyfriend did. I stayed at the Royal Hideaway. La Tortuga was amazing and my boyfriend an I found ourselves heading over to hang out at my sisters hotel quite a few times. The pool was beautiful and the staff was amazing! The hotel itself is absolutely...

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2Thank Denagrl
Boston
Reviewed 22 June 2009

Hola, Recently, my wife and I visited Hotel La Tortuga, Playa del Carmen, Mexico. I had no desire to travel to Mexico due to all of the recent bad press concerns about the flu, etc. We vacation every year to a different island in the Caribbean, usually at All-Inclusives, so when we arrived I was a little hesitant as to...

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2Thank BostonLovesTheBeach
Sacramento, CA
Reviewed 17 June 2009

We chose this hotel based on the great reviews. The website made it seem luxurious, comfortable and clean. But......The rooms were very muggy and the A/C was loud. The street noise was loud and made it difficult to sleep and the beds were not very comfortable. The most horrific thing was that the shower had mildew/mold. Maybe there is just...

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2Thank cioccolatiyvino
inplaya, Sales Manager at La Tortuga Hotel & Spa, responded to this review

Unfortunately, since 8 months have passed since your stay and you only singed up yesterday to post your review, I have no way to know which room you stayed in, but by your comments I can guess it was a standard room. I still appreciate the chance to answer. Since October all mattresses have been upgraded to Spring Air Foam...

Altamonte Springs, Florida
Reviewed 15 June 2009

We stayed at this hotel from 5/29/09 - 6/7/09 for our honeymoon. We booked the standard plus, but they've upgraded our room to jr suite!!! (Thanks to swine flu???) The room is really cute and neat, and we loved the balcony overlooking the pool, the door that opens up to the balcony, and of course, the private jacuzzi at the...

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2Thank lafiance
Birmingham, Alabama
Reviewed 15 June 2009

We loved this hotel... the interior is lovely, lots of foliage and a pool winding around. At check-in, you are greeted with a tall glass of lovely juice. The staff is wonderful. We stayed in two different rooms. Our first room was on the second floor and was neat and clean, but small. Our second room was one of the...

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2Thank JJRJ

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $134 - $587 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
35 questions
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony view”
 of 5 bubbles xxA-B-Qxx, 28 Nov 2016 | Read review
“Go for a junior suite if you can ;)”
 of 5 bubbles pauljW9997ZM, 19 Nov 2016 | Read review
“Suites or swim ups are great”
 of 5 bubbles rachaelhh872, 18 Nov 2016 | Read review
“A room with access to a lot of sunlight!”
 of 5 bubbles sarahmA5538XF, 17 Nov 2016 | Read review
“All seemed great!”
 of 5 bubbles 407jillt, 13 Nov 2016 | Read review
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