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La Tortuga Hotel & Spa

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La Tortuga Hotel & Spa
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2,233 Reviews from our TripAdvisor Community

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Showing 1,652: English reviews
Boston
Reviewed 22 June 2009

Hola, Recently, my wife and I visited Hotel La Tortuga, Playa del Carmen, Mexico. I had no desire to travel to Mexico due to all of the recent bad press concerns about the flu, etc. We vacation every year to a different island in the Caribbean, usually at All-Inclusives, so when we arrived I was a little hesitant as to...

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2Thank BostonLovesTheBeach
Sacramento, CA
Reviewed 17 June 2009

We chose this hotel based on the great reviews. The website made it seem luxurious, comfortable and clean. But......The rooms were very muggy and the A/C was loud. The street noise was loud and made it difficult to sleep and the beds were not very comfortable. The most horrific thing was that the shower had mildew/mold. Maybe there is just...

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2Thank cioccolatiyvino
inplaya, Sales Manager at La Tortuga Hotel & Spa, responded to this review

Unfortunately, since 8 months have passed since your stay and you only singed up yesterday to post your review, I have no way to know which room you stayed in, but by your comments I can guess it was a standard room. I still appreciate the chance to answer. Since October all mattresses have been upgraded to Spring Air Foam...

Altamonte Springs, Florida
Reviewed 15 June 2009

We stayed at this hotel from 5/29/09 - 6/7/09 for our honeymoon. We booked the standard plus, but they've upgraded our room to jr suite!!! (Thanks to swine flu???) The room is really cute and neat, and we loved the balcony overlooking the pool, the door that opens up to the balcony, and of course, the private jacuzzi at the...

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2Thank lafiance
Birmingham, Alabama
Reviewed 15 June 2009

We loved this hotel... the interior is lovely, lots of foliage and a pool winding around. At check-in, you are greeted with a tall glass of lovely juice. The staff is wonderful. We stayed in two different rooms. Our first room was on the second floor and was neat and clean, but small. Our second room was one of the...

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2Thank JJRJ
Melbourne, Australia
Reviewed 13 June 2009

We have only just got back from our trip to Playa Del Carmen and stayed at La Tortuga for 3 nights and playa palms for 7 nights. I have to say that I was disappointed with our stay at La Tortuga after reading the reviews. The hotel itself is well maintained and pool area pretty and quiet thru out the...

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1Thank living4holidays
Vernon, New Jersey
Reviewed 2 June 2009

It's interesting to see a bad review of La Tortuga during the same week that we were there. We too had a junior suite with rooftop whirlpool. We LOVED our room. Beautiful balcony overlooking the pool. This hotel is tops on service (Alfonso is great!) and the bar makes the best drinks I have ever had (Gracias Fidel y Daniel)....

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2Thank MyOwnBobblehead
Baytown, Texas
Reviewed 1 June 2009

My husband and I spent our 15th wedding anniversary at La Tortuga. We had a wonderful time. From the time we were greeted by Alfonso with 2 fruitful delicious drinks, I knew it was an anniversary I would never forget! Our room(219) was overlooking the pool. It was a good size with a mini refrigerator, robes, slippers, flat screen television,...

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2Thank bgcapp
Colorado
Reviewed 30 May 2009

We just returned from a short vacation in Playa Del Carmen where we stayed at the La Tortuga Hotel. Overall, the experience was a little disappointing. Specifically, I would not pay the extra $ for a junior suite if I had to do it over again. It was billed as a "suite with a private rooftop spa"....but.....the room was very,...

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4Thank itsnevr2l8
New York
Reviewed 26 May 2009

We stayed in Playa the week they lifted travel advisories (swine flu). -although that was a coincidence, we had already decided to go anyway. For weeks we debated whether to cancel our trip or not. I contacted Lisa and Anna several times, and was assured that it was safe to visit. We were so glad we went!! This was our...

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2Thank danielle042
Boston, MA
Reviewed 22 May 2009

Alright, where to start! This hotel is everything you want while on vacation....we had a Junior Suite, a beautiful room, beautiful patio overlooking the pool. An absolute bargain for this time of year on the price as well! Not a chance you'd find this quality of a hotel or room during May in any of the States! The service is...

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2Thank chgeeb

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $146 - $347 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
La Tortuga Hotel Playa Del Carmen
La Tortuga Hotel And Spa
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
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Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room is unique, found the courtyard views to be popular”
 of 5 bubbles , 28 Dec 2016 | Read review
“Ask for a quiet room with a balcony when booking. We stayed in room 311.”
 of 5 bubbles butterfieldbg, 20 Dec 2016 | Read review
“eat breakfast at la senda down the street”
 of 5 bubbles 905idap, 17 Dec 2016 | Read review
“Ask for a balcony view”
 of 5 bubbles xxA-B-Qxx, 28 Nov 2016 | Read review
“Go for a junior suite if you can ;)”
 of 5 bubbles pauljW9997ZM, 19 Nov 2016 | Read review
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