We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

La Tortuga Hotel & Spa

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 2 more sites!
Professional photos
La Tortuga Hotel & Spa
La Tortuga Hotel & Spa
Panoramas (4)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,212 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for La Tortuga Hotel & Spa
See the most recent reviews
Showing 1,638: English reviews
Los Angeles
Reviewed 14 May 2009

I really wanted to like the La Tortuga Hotel, so many reviews are glowing... but my stay was horrible. When we arrived in our room, #21, I noticed how small it was, the "Queen" bed was more like a "Full" and that there was a strange smell in the room, but I thought maybe it just needed to be aired...

 Report
Helpful?
5Thank traveler10128
LaTortugaHotelandSpa, Sales Manaeger at La Tortuga Hotel & Spa, responded to this review

A previous review was posted April 29th with the title “Only if you like Cockroaches”, by someone from the same City, who stayed on the same dates, in the same rooms. The issues were the same, in the same order, the sentences vary slightly. We didn’t answer the first post (which has now disappeared), but will answer this. As far...

London, United Kingdom
Reviewed 5 May 2009

So we unfortunately had to cancel our stay at La Tortuga for our honeymoon at the end of this month. Totally gutted! But I wanted just to quickly write in praise of their communication and service. All elements of my direct booking were handled with profession and I had brilliant communication from them when trying to arrange something special for...

 Report
Helpful?
1Thank sunhols
Rehoboth Beach, Delaware, USA
Reviewed 4 May 2009

This is truly a great place to stay. Right in the middle of the town, a block from the beach... and serene as can be! The hotel is set up like a little resort with a great pool, tree, plant area in the middle that's so fresh and tranquil. You never would know it was there if you didn't peak...

 Report
Helpful?
1Thank iamcpoo
Philadelphia
Reviewed 29 April 2009

The staff if amazing, its located right in the middle of downtown playa. The pool area is clean, relaxing and gorgeous. The onsit restaurant El Bistro put out an amazing dish everytime i ate there- including an amazing free breakfast daily for hotel guests. The spa as priced well and extremely relaxing. I would certainly recommend staying here.

 Report
Helpful?
1Thank bcab24
Houston
Reviewed 29 April 2009

We stayed at La Tortuga last week for our Honeymoon. We were in room 117 which is a superior junior suite. We were there for 1 week. The reservation process was very easy. Anna at the hotel responds immediately to email and made it a very stress free process.We paid in advance and received a considerable discount. We arrived to...

 Report
Helpful?
1Thank GatorKev
New England
Reviewed 24 April 2009

I guess this is just another glowing review of La Tortuga Hotel but I feel obligated to give credit where credit is due. This hotel is perfection.... quiet, small, great service, excellent location, etc. The staff is super friendly and helpful, the pool is lovely and private, the rooms are comfortable, spare and clean. The restaurant is great, the food...

 Report
Helpful?
1Thank Echo226
Austin, TX
Reviewed 24 April 2009

My husband and I stayed at La Tortuga for part of our honeymoon and we loved everything about the hotel. We arrived late at night but Lisa welcomed us with fruit drinks as we checked in. Then our bags were whisked away to room 117. It has a pool view with a jacuzzi on the roof top. Highly recommend having...

 Report
Helpful?
1Thank emma_chick04
nj
Reviewed 23 April 2009

We went to Mexico for the first time this past March. Our stay at La Tortuga was fabulous. The service and staff at the hotel are wonderful. They truly go out of their way to make your vacation enjoyable and stress less. We used their service to and from the airport and that too was hassle free. Our room was...

 Report
Helpful?
1Thank jeanneNj
California
Reviewed 20 April 2009

Booked because of so many favorable reviews on TA, and we were not disappointed. From the time we arrived to the time we left, everyone treated us like family. Bernardo and Alfonso at the front desk were so helpful with every request we had, and it seemed like our friend Amado(Speedy) in the restaurant was assigned to us personally as...

 Report
Helpful?
2Thank MikenTam
Wellington
Reviewed 19 April 2009

We stayed at La Tortuga from 21-25 March 2009 as part of our honeymoon. When we arrived we were given a cool drink and able to check in much earlier than normal. They showed us to our room and they had decorated the bed with rose petals, towels shaped like kissing swans, and a bottle of bubbly was chilling. The...

 Report
Helpful?
2Thank Hawaiig1rl

1,492 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1280)
Viewed
Pool/Beach Area (274)
Viewed
Room/Suite (202)
Viewed
View from Room (45)
Viewed
Family/Play Areas (8)
Viewed
Hotel & Grounds (204)
Viewed
Dining (67)
Viewed
Business Centre/Function Rooms (4)
Viewed
Bathroom (37)
Viewed
5:53
Videos (2)
Viewed
Other (437)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (176)
Viewed
Amenities (15)
Viewed
Beach (9)
Viewed
Pool (25)
Viewed
Dining (9)
Viewed
Standard Room (37)
Viewed
Standard Room with Terrace (50)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (36)
Viewed
Pool/Beach Area (8)
Viewed
Room/Suite (4)
Viewed
Hotel & Grounds (13)
Viewed
Dining (6)
Viewed
Other (5)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.4 km away
Illusion Boutique Hotel by Xperience Hotels
Illusion Boutique Hotel by Xperi...
#35 of 213 in Playa del Carmen
1,241 reviews
0.3 km away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#10 of 213 in Playa del Carmen
1,052 reviews
1.0 km away
Hotel Casa Ticul
Hotel Casa Ticul
#38 of 213 in Playa del Carmen
788 reviews
Show Prices
Show Prices
Show Prices
0.4 km away
Aventura Mexicana
Aventura Mexicana
#23 of 213 in Playa del Carmen
1,540 reviews
0.3 km away
The Palm at Playa
The Palm at Playa
#21 of 213 in Playa del Carmen
1,066 reviews
0.4 km away
Soho Playa Hotel
Soho Playa Hotel
#34 of 213 in Playa del Carmen
393 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Spa
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Breakfast
  • Concierge
  • Multilingual Staff
  • Laundry Service
Official Description (provided by the hotel)
La Tortuga Hotel & Spa, two blocks from the beach and just around the corner from 5th Avenue. Air conditioning, Cable TV, telephone, fan, private bath or shower, bathroom amenity kit, safety box, hair dryer, coffee maker,minibar. Junior Suites and Superior Junior suites feature a Jacuzzi indoors or Rooftop, bath robes, slippers, flat screen tv. Spa services, Pool bar, happy hour, wifi, onsite restaurant Como Como Osteria Mediterranea, solarium, meeting facilities,ice machine, water treadmill. ... more   less 

Additional Information about La Tortuga Hotel & Spa

Address: 10th Avenue between 12th and 14th Street North, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $133 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — La Tortuga Hotel & Spa 3.5*
Number of rooms: 51
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Priceline and Odigeo so you can book your La Tortuga Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
La Tortuga Hotel And Spa
La Tortuga Hotel Playa Del Carmen
La Tortuga Playa Del Carmen
Hotel La Tortuga
La Tortuga Hotel & Spa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#20 Business Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
#40 Spa Hotel in Playa del Carmen
#67 Family Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from La Tortuga Hotel & Spa staff and other travellers.
35 questions
Ask a question

See all questions (35)

Questions? Get answers from La Tortuga Hotel & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a balcony view”
 of 5 bubbles xxA-B-Qxx, 28 Nov 2016 | Read review
“Go for a junior suite if you can ;)”
 of 5 bubbles pauljW9997ZM, 19 Nov 2016 | Read review
“Suites or swim ups are great”
 of 5 bubbles rachaelhh872, 18 Nov 2016 | Read review
“A room with access to a lot of sunlight!”
 of 5 bubbles sarahmA5538XF, 17 Nov 2016 | Read review
“All seemed great!”
 of 5 bubbles 407jillt, 13 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay