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La Tortuga Hotel & Spa

2,446 reviews
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Overview
  • Excellent65%
  • Very good26%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“swim up room”(142 reviews)
“beach club”(155 reviews)
“rooftop jacuzzi”(61 reviews)
Free Internet
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (2,446)Write a Review
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All reviewsswim up roombeach clubrooftop jacuzzicomo comoincluded breakfast isattached restaurantboutique hotelcoco bongostandard roomsun deckhot tubjunior suitepool areashort walk to the beachour honeymoonevery morningfifth avenue
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21 - 25 of 1,779 reviews
Reviewed 25 November 2017

Love this place!!! Customer service / staff / bartender / concierge all AMAZING! Everyone was very kind & helpful. The room and hotel in general were spotless! Close to Ave 15. Wasn't disappointed. There was a private partially enclosed patio btwn the room and the...More

1  Thank Erika A
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 27 November 2017

Hello good morning Erika, Thank you for taking your time and writing about your experience here with us. We greatly value your comments and i have passed on your kind words to our staff. We sincerely hope to have the opportunity and welcoming you both...More

Reviewed 7 November 2017

Over the last 15 years we have been in Playa 10+ times and our first time at La Tortuga.This is definitely a great hotel to stay.We only stayed for 3 nights, next time I will book for a longer time. The location is very convenient...More

3  Thank JuliaZ26
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 8 November 2017

Hello good morning, thank you for taking time to write about your experience here with us at La Tortuga Hotel & Spa. We are pleased you enjoyed your stay here with us and we apprecaite your kind words and have shared your comments with our...More

A TripAdvisor Member
71
Reviewed 3 November 2017 via mobile

Really beautiful place! It is located right by 5th Ave where you can find anything you could possibly need and only a few blocks away from the beach! Staff was super nice, especially the bartender! We spent a lot of our nights hanging out by...More

Thank A TripAdvisor Member
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 4 November 2017

Hello good morning, thank you for taking time to write about your experience here with us at La Tortuga Hotel & Spa. We are pleased you enjoyed your stay here with us and we apprecaite your kind words and have shared your comments with our...More

Reviewed 28 October 2017

Room was very clean. Breakfast was included and a great way to start my day. I enjoyed the pool and the surrounding area which was very restful and quiet. Plenty of places to relax and hang out. The staff was wonderful once I got around...More

Thank barbyouzwak
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 30 October 2017

Hello good morning, thank you for taking your time and writing about your experience here with us at La Tortuga Hotel & Spa. We really appreciate your comments and sincerely hope to have the opportunity of welcoming you back to our boutique hotel in the...More

Reviewed 28 October 2017

We have to admit we did our reservation in this hotel because of the reviews on tripadvisor and we were not dissapointed. It was our first time in Mexico and first time in Playa del Carmen and the staff made us feel at home. They...More

Thank Lourdes U
Response from LaTortugaG, Director de Relaciones con Clientes at La Tortuga Hotel & SpaResponded 30 October 2017

Hello good morning, thank you for taking your time and writing about your experience here with us at La Tortuga Hotel & Spa. We really appreciate your comments and sincerely hope to have the opportunity of welcoming you back to our boutique hotel in the...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Internet
Restaurant
Spa
Room Service
Bar/Lounge
Breakfast included
Hotel Amenities
Room Service
Breakfast included
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Spa
Bar/Lounge
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$76 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$76 - US$238 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Spa Hotel in Playa del Carmen
#38 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms
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Traveller (1394)
Room & Suite (406)
Pool & Beach (367)
Dining (117)
Amenities (15)
Family and Play Areas (9)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Tom R
25 January 2018|
AnswerShow all 4 answers
Response from | Reviewed this property |
Not far at all! Only a few blocks. Also the walk there is nice because it's down the Main Street where there's lots to look at, lots of stores, and lots of places to eat.
2
Votes
islandgirl6161
11 January 2018|
AnswerShow all 2 answers
Response from La Tortuga H | Property representative |
Good morning, We guarantee wifi in common areas, but some rooms already have wifi.
0
Votes
chunkmb
2 January 2018|
AnswerShow all 2 answers
Response from LaTortugaG | Property representative |
Hello good morning, You can ask for them at reception, we have packetes with all the above in. Regards
1
Vote
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12345621
Room Tips
"The AC was too cold ! be careful with the low temp :)"
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"Standard Plus and above are the way to go. High floor has nice views of interior."
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"ROOM WITH A VIEW. Management upgraded us and opening doors to a sunshine morning among the trees was..."
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"The rooms which have their entrance facing 10th Avenida tend to be more noisy in the wee hours after the..."
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