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The maid stole my dress from the room as I didn't wear it the whole time. Horrible customer service, they do not want to provide any kind of reimbursement, they keep telling me to call the manager who is NEVER there and always busy and...More
Spent 4 nights at the hotel and had a great time the hotel location is great, staff is awesome looking forward to stay longer in April, food at como como is good, staff is great, wish the hotel had a bar. Pablo at the front...More
We stayed at this hotel last December for almost 2 weeks, on our last night our room was broken into via the sliding door that lead to the balcony. It has taken me this length to write this review as we gave the hotel every...More
1 Thank 12,378,960,763
Response from LaTortugaG, Director de Relaciones con Clientes at Cache Hotel BoutiqueResponded 3 weeks ago
Hello good morning,
Thank you taking time to write your review. As you were and are well aware the insurance compnay and myself contacted you on various occasions both by telephone and email, to resolve this, but as you then stated you never left your...More
The hotel is nice, with comfortable big rooms. The location is very good since its close to Quinta Avenida. Wi-fi in the rooms is also good. It was nice to have a pool for a last dive in the end of the day. Negative aspects:...More
Response from LaTortugaG, Director de Relaciones con Clientes at Cache Hotel BoutiqueResponded 3 November 2017
Hello good morning,
Thank you for taking time to write about your experience in our boutique hotel. We appreciate and respect all of our clients comments and we will be taking these issues you mentioned seriously to make sure in the future these do not...More
Being a fashion designer, I am always seek out the unique, cool boutique hotel to stay. Cache Boutique Hotel is one of the boutique hotels we LOVEd! Stylish, cool, chic, fun great location near everything. Rooms are clean, colorful, refreshing and delightful. It fit for...More
Response from LaTortugaG, Director de Relaciones con Clientes at Cache Hotel BoutiqueResponded 28 July 2017
Dear Valued Client,
Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. I have shared your comments with our staff and they thank you greatly.
On behalf of management and staff,...More
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Free High Speed Internet ( WiFi )
Refrigerator in room
Things to do
US$57 - US$258 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Playa del Carmen
Also Known As
Cache Hotel Boutique Playa Del Carmen, Riviera Maya, Mexico