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Cache Hotel Boutique

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Cache Hotel Boutique
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273 Reviews from our TripAdvisor Community

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Showing 127: English reviews
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Reviewed yesterday NEWvia mobile

Upon arrival at the hotel on Monday March 20th around 5pm I checked into the hotel and within minutes of my arrival a stranger knocked at my door and advised me that the person at the desk gave him my room number. I have never felt so afraid in my life. No peep holes on doors. Don't stay here!!!!! I...

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Helpful?
Thank Chantilly L
Montreal, Canada
Reviewed 1 week ago

Disappointing hotel where you have to pay all in advance and do not get a refund for a late arrival or earlier departure ( emergency) The staff is very nice and welcoming. There is no bell boy, at least not everyday. There are only outdoor stairs to the first floor which is the terrace. From there, there is an elevator...

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Helpful?
Thank Illinou
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear Much valued client, Thank you for taking the time to review Cache Hotel Boutique . We truly value the opinions of our customers and we apologize that we did not meet your expectations. We are working to achieve a better service and your comments are a great help to identify our areas of improvement. Regards,

Edinburgh
Reviewed 1 week ago

We stayed here for 5 nights. It's not on the main street but is a couple of streets back which means there was no noise during the night. Beds were comfortable and shower was excellent and the staff were always helpful.

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Helpful?
Thank FionaDoonhamer
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear valued Guest, Firstly I would like to thank you for taking a minute to write about Cache Hotel Boutique. We are thrilled to hear that you are recommending our boutique hotel, and that you and your family had such a delightful and memorable stay. We welcome and value our customer comments as they are what help us to keep...

Ottawa, Canada
Reviewed 1 week ago

We stayed in room 306 at Cache Mar 6 to 12. The room location was great, next to the upper patio area which had a few chairs, most of which should be replaced but not a huge problem. The wifi reception was sketchy at times from the 3rd floor, never a problem around the pool. It worked on my iPhone...

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Helpful?
Thank AreJayEm43
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear valued Guest, Firstly I would like to thank you for taking a minute to write about Cache Hotel Boutique. We welcome and value our customer comments as they are what help us to keep making changes within the hotel to grow, obtain and achieve our high quality standards and customer care. Once again, thank you and we sincerely hope...

Newmarket, Canada
Reviewed 3 weeks ago

First the ugly faded lips sofa needs to go back to the 70's. The hotel itself looked nice but a little old but that is to be expected and was not a concern at all. My two major issues were the pool and the shower. The pool which was small but looked very inviting on a hot afternoon was not...

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Helpful?
Thank DanShepherd724
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear valued client, Thank you for taking time and writing your comments about our boutique hotel. It saddens us to read your comments about our receptionists as they are always striving to exceed our clients exéctations as you can see in many reviews, but I appologise if you felt that they did not gice you the attention you desired. Once...

Paris, France
Reviewed 4 weeks ago via mobile

We stayed at the Cache Hotel from 14th to the 18th of February 2017. This is a nice hotel, well located (close to the 5th avenue) and surrounded by many restaurants but also bars and clubs for the nightlife. There is also a swimming pool in the hotel (but we did not use it). If you want to have quiet...

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Helpful?
Thank Mimilavoyageuse
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear Much valued client, Thank you for taking the time to review Cache Hotel Boutique . We truly value the opinions of our customers and we apologize that we did not meet your expectations. We are working to achieve a better service and your comments are a great help to identify our areas of improvement. Regards,

Toronto, Canada
Reviewed 14 February 2017

Arrived to Cache on Friday February 10 with my boyfriend. We got a king size bed room, and I couldn't believe how beautiful and spacious it was. Room was super clean and bed was comfortable. Also another great perk was the shower head because usually the shower pressure at hotels in mexico is not very good. Our room was on...

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Helpful?
Thank Stephanie A
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear Stephanie, Firstly, we would like to thank you for choosing our boutique hotel as the destination for your recent holidays. We are pleased to read that you enjoyed your holidays with us. Thank you for sharing your experience with us and we sincerely hope to have the opportunity in welcoming you back to Cache Hotel Boutique soon. Kindest Regards

London, United Kingdom
Reviewed 17 January 2017

Only stayed one night but I couldn't really fault it. It seems set up for ease, things like late check out and breakfast until 1pm! Would be good if with a group of friends. I would recommend for the cash.

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Thank Justtinw
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Calgary, Canada
Reviewed 31 December 2016

Hotel is on corner of calle 10 and 15 ave in front of a small park and 7 mins walk down to the beach (at the end of calle 10). Next door you have a casino but it never made a noise. Our room was on 2nd floor facing the park. We thought it might be noisy but no major...

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Thank omehes
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

Vancouver, Canada
Reviewed 27 December 2016

We stayed here 3 days in the beginning of our trip. It is in a great location close to (a short walk) but just out of (so not as loud) to the major restaurants, Coco Bongo, and the shopping streets. Right beside a public square which had a bunch of nice Christmas displays and a nice place to walk around....

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Helpful?
Thank Bobby C
LaTortugaG, Guest Relations Manager at Cache Hotel Boutique, responded to this review

Dear Valued Client, Thank you so much for sharing your comments with us. It makes us really proud and happy to read a review like yours. For us to have such loyal customers like yourself and to receive such encouraging and positive words is the best reward, for all our hard work and attention to detail and your comments means...

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Amenities

Highlights
  • Pool
  • Breakfast included
  • Free Parking
  • Free High Speed Internet ( WiFi )
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Concierge
  • Multilingual Staff
  • Free Parking
  • Laundry Service
Official Description (provided by the hotel)
Cache Hotel Boutique, is a urban contempory hotel located in the heart of Playa del Carmen, Mexico. Just two streets away from the famous 5th Avenue and three streets away from the beach. The location of this hotel allows you a easy access to all of the touristic highlights, restaurants and shopping centres. Cache Hotel Boutique hosts 26 deluxe double or twin rooms recently refurbished and located around the pool area. Each room is designed with a combination of white and pastel colours making a innovative decoration characterized by a elegant and tasteful touch for the minimalist taste. ... more   less 

Additional Information about Cache Hotel Boutique

Address: Mza 105 Calle 10 Norte esquina con 15va Av, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $88 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cache Hotel Boutique 3*
Number of rooms: 26
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Also Known As:
Cache Hotel Boutique Playa Del Carmen, Riviera Maya, Mexico
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Questions & Answers

Here's what travellers have asked, with answers from Cache Hotel Boutique staff and other travellers.
6 questions
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Questions? Get answers from Cache Hotel Boutique staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“AVOID room 105, it is facing the elevator, noisy and not private. Try to get 2nd floor and balcony ( 3 or 4 rooms only)”
 of 5 bubbles Illinou, 14 Mar 2017 | Read review
“It was never noisy, but get a room without a wall on the street. The interior room we had was larger than the corner room.”
 of 5 bubbles debbiedeweysells, 22 Jun 2016 | Read review
“There are no quiet rooms. Street noise was less on first floor, but pool noise was louder.”
 of 5 bubbles keithw871, 10 Nov 2015 | Read review
“None that I could see”
 of 5 bubbles nutso, 5 Nov 2015 | Read review
“We stayed on the 1st floor and it was great! top floor has the best view though, and secluded”
 of 5 bubbles SirSmokeAlot303, 3 Nov 2015 | Read review
5 of 5