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Gran Porto Resort

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9,362 Reviews from our TripAdvisor Community

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Showing 6,710: English reviews
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Reviewed yesterday NEWvia mobile

This is my first time!! I love it!! Great drinks!Staff at the resort is the best! Cesar from the sports entertainment staff is really great! & fun! & nice! & charming! I got hurt on my foot and Jesus the lifeguard helped me clean it everyday! If I ever come back it will be because of them! Highly recommend it

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Thank Emily B
Reviewed yesterday NEW

We had an enjoyable time here at Gran Porto. The staff are great and the food was awesome too. The location is very close to alot of shops. We have a daughter that has a peanut allergy so alot of the food we didnt know if they were safe for her. So we asked staff if there were some alternatives...

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Thank A E
Houston, Texas
Reviewed yesterday NEW

Worst hotel experience ever, coming from a frequent business&leisure traveler. On the last morning of our stay, multiple hotel workers tried entering our room without permission, one of them walking in on my underage daughter nude, claiming he needed to paint something. Before checkout I discovered my wallet and some other personal items had been stolen from my purse as...

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3Thank M3518BOsharons
Reviewed 2 days ago NEWvia mobile

I'm here with my gals having a blast at this incredible resort. I enjoyed every single moment I spent here. Special shout outs to my boy Cesar in charge of the entertainment activities. Really outgoing and fun. Definitely coming back if I ever get the chance!

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1Thank Kimmy M
Reviewed 2 days ago NEWvia mobile

This is my bachelorette party with my girls!!! I picked the absolute best spot for this function. The people working here are very special. They are all so welcoming and kind it's just a great environment to be around. Cesar from the pool staff out of this world let me tell you, without him it would not be the same!!...

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1Thank Taylor R
Reviewed 2 days ago NEWvia mobile

i've been to cabo a couple of times and this place totally beats it by a lot. its close to the main streets which is full of stores and bars and restaurants. the hotel is really nice but what makes it awesome is the staff. special kudos to cesar from the pool and entertainment staff who was always nice to...

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Thank Annie U
Tulsa
Reviewed 2 days ago NEW

The Gran Porto stepped up when we had to leave our first resort. Our room was clean, and the AC worked great the 1st 3 days. The rest of our 6 night stay was left with us thawing out our AC, going to the desk 4 plus times and waiting for Managers to get back with us which they never...

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Thank melissa874
Inver Grove Heights, Minnesota, United States
Reviewed 2 days ago NEW

First and foremost, the Sports and Entertainment Staff (Aranza, Eric & Manuel) were amazing! They would be the reason I'd recommend this resort to other people! THEY GET 5 STARS ALL THE WAY!!! Unfortunately, they weren't the most memorable part of the trip - let's start at the beginning... We were in Mexico to celebrate our 10th wedding anniversary so...

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Thank Julie T
Null
Reviewed 3 days ago NEWvia mobile

Just got home from 7 nights at the Gran Porto, overall trip was good. Location is great for exploring downtown/5th ave. Upon arrival our junior suite was not available so we spent one night in a standard room which was fine with us. The suite was spacious and comfortable, AC worked very well. When we arrived we were approached to...

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2Thank Anthony227
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Anthony227, Thank you very much for taking the time to share your review regarding your recent stay in Gran Porto Resort with all of us. We are happy to know you enjoyed our services, facilities and that our staff provided you with a remarkable service. Thank you for sharing your valuable feedback, this is greatly appreciated as it...

Reviewed 3 days ago NEWvia mobile

Very nice resort. Food and drinks are great. Thank you very much odor the romantic dinner we had here, it was delicious. Aranza and Cesar in the pool were just great. We will not forget them at all. Thank you Jocelyn for taking care of Kennedy for us. Will come back soon. Pablo great waiter!

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1Thank Erik M
Edwin B, Gerente General at Gran Porto Resort, responded to this review

Dear Mr. Erik M, We would like to thank you for taking the time to share your impressions regarding your recent stay in Gran Porto Resort with all of us and letting us know you had an amazing time in your past vacation! Thank you for mentioning the attentiveness of our staff members, it will be a pleasure to share...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Conference Facilities
Official Description (provided by the hotel)
On a beautiful, protected stretch of pristine beach in the heart of Playa del Carmen stands the spectacular Gran Porto Resort, just steps from Fifth Avenue's shops, clubs, and restaurants. Architecturally reminiscent of one of Mexico's finest haciendas, the resort welcomes couples, families, friends, and colleagues to the warm Caribbean breezes and azure seas of the Riviera Maya, where guests can experience the region's cultural heritage, relish all-inclusive luxuries, and enjoy genuine hospitality. ... more   less 

Additional Information about Gran Porto Resort

Address: Constituyentes No. 1, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $267 - $671 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Porto Resort 4*
Number of rooms: 287
Reservation Options:
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Also Known As:
Gran Porto Real Hotel
Gran Porto Real Playa Del Carmen
Hotel Gran Porto Real
Gran Porto Real Resort Spa
Porto Real
Grand Porto Real Playa Del Carmen
Gran Porto Real Mexico
Gran Porto Resort Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#17 Top resorts Hotel in Playa del Carmen
#22 Spa Hotel in Playa del Carmen
#24 On the Beach Hotel in Playa del Carmen
#24 Luxury Hotel in Playa del Carmen
#56 Romantic Hotel in Playa del Carmen
#58 Family Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Gran Porto Resort staff and other travellers.
616 questions
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MILLSTONE NJ
6 months ago

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Questions? Get answers from Gran Porto Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms above the lobby get loud with evening entertainment.”
 of 5 bubbles 596ae, 21 Mar 2017 | Read review
“None of the rooms here are safe or quiet, but the standard rooms look like dungeons. No windows, small, dark and smell like mildew.”
 of 5 bubbles M3518BOsharons, 21 Mar 2017 | Read review
“pool front has an ocean view. we were in room 115 (it is a louder room but, good location)”
 of 5 bubbles melissa874, 20 Mar 2017 | Read review
“Don't miss out on the ocean front views”
 of 5 bubbles sharonmR5766OP, 19 Mar 2017 | Read review
“We were on the 4th floor and just down the hall is a smaller pool and bar.. The sushi served there at lunch was fantastic...”
 of 5 bubbles Wawapork, 16 Mar 2017 | Read review
5 of 5