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Avenida Constituyentes 1, Playa del Carmen 77710 Mexico
32 people are viewing this hotel
Hotel direct offer!Book Direct for the Lowest Rates and Exclusive Benefits
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Traveller (9832)
Pool & Beach (2277)
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Wyndham Alltra Playa del Carmen
Updated 03/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#50 of 333 hotels in Playa del Carmen
Location
Cleanliness
Service
Value
Located on the Caribbean Sea just steps away from the famed Fifth Avenue, all-inclusive Wyndham Alltra Playa del Carmen welcomes adult guests to recharge amid azure seas, authentic culture and coastal charm. From fun activities to oceanfront swimming pools with waiter service, guests can fill their day with as much or as little action as they’d like. Dining and drinks are always included, so savor gourmet cuisine at delicious restaurants and sip craft cocktails from cool and comfortable bars. After the night’s entertainment, retire to peaceful accommodations and rest for the tropical pleasures ahead.
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Property amenities
Paid private parking nearby
Free internet
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Game room
Airport transportation
Wifi
Hot bath
Pool / beach towels
Rooftop pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Mini golf
Aerobics
Entertainment staff
Evening entertainment
Board games / puzzles
Video game console
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Massage chair
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Ironing service
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Room features
Air conditioning
Housekeeping
Interconnected rooms available
Private balcony
Room service
Minibar
Flatscreen TV
On-demand films
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
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Room types
Ocean view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Bay View
Languages Spoken
English, Spanish
Hotel links
Special Offer:Book Direct for the Lowest Rates and Exclusive Benefits
13976Reviews1100Q+A100Room tips
Traveller rating
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Most Recent
LisaB10301974 wrote a review Yesterday
1 contribution
It’s a nice place, the food and drinks are decent. Love that you can walk out to 5th Avenue strip and have everything accessible to you. The workers are awesome Norberto and Renee the entertainers and Jose the pool server were amazing and kind.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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unhappy customer wrote a review 14 Aug
United States3 contributions
We went to the hotel as a couple to celebrate a birthday. The hotel said they would do something to celebrate and they forgot. totally overlooked the special day. We booked our hotel directly thru wyndham. When we arrived they stuck us in a tiny room that wasn't even listed as an option on their page. We had to complain and get mgmt involved to be moved to the room we had booked. This room was next to the kitchen or something. Could hear loud noises most of the night. The food was better than the Cancun location but was still not good at all. When you travel to a country to visit it would be nice if at least one of the restaurants served authentic food for that area. It would be nice if the hotel had more things to do. When it rained the bar was the only option. One nightly show was the hotel provided for entertainment. Pool closed at pm before show starts so there was nothing to do on location in the evenings. Its an all adult hotel not sure why pool closes so early. The hotel advertised they had free parking. When we arrived they told us none was available. Thankfully a hotel next door allowed us to park. Overall was not impressed with the hotel. There also was no beach. Water came up to the building
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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davidkopacz wrote a review 13 Aug
1 contribution
I met my girlfriend from Colombia and we had an awesome time. The staff was very accommodating. There was always something good to eat and the coffee bar was great. They always provided premium alcohol and the drinks were always strong!
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Kulani B wrote a review 13 Aug
Kapaau, Hawaii17 contributions8 helpful votes
My room was simple, but elegant and very clean. I came alone and enjoyed every minute of my stay. The staff shines with every dedication of serving the guests hands down. It was a very hot time of the year for me to go, but I would go again and bring back my friends. Roger set my mind, body and soul with yoga in the morning and he arranged the most amazing entertainment throughout the day with his revered staff, such as Lolberto, Angelica, Rene, and the rest! I loved and grew fond of every one of them.
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Date of stay: August 2022
Value
Location
Service
Room Tip: Rooms on the quiet poolside are great.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Nancy G wrote a review 11 Aug
1 contribution
+1
Excellent staff in every single department , extremely clean and we always saw the cleaning staff cleaning at all times of the day and late evening . Food was excellent in every restaurant snack bar & room service. Very good entertainment activities and shows every inch of the hotel including the pool area was always very very clean and always being kept up very easy check in and very easy check out. The front desk was always quick to answer and any assistance we needed was always taken care of immediately we definitely will come back to stay there and I recommend it to our friends and family I cannot say enough good things about this resort and it’s staff from top to bottom is a 10+
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Date of stay: August 2022Trip type: Travelled as a couple
Room Tip: Everything was perfect and I found it very impressive that at every restaurant or bar we were...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jocelyn Ramirez, Propietario at Wyndham Alltra Playa del Carmen
Responded 4 days ago
Dear N8719HYnancyg, Thank you so much for taking the time to share your great review regarding your recent visit to Wyndham Alltra Playa del Carmen. We are more than happy to read that you were pleased with the services that we have as the food options, the entretainment, and the professional service from the staff. Our mission is making you have a unique experience with the best of our characteristic service from the heart. We really hope to have the opportunity of welcoming you back to continue exceeding your expectations. And please, recommend us! Best Regards, General Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lupe J wrote a review 10 Aug
1 contribution
+1
Perfect place to relax and have fun at the same time! Friendly staff and excellent food! The resort is very clean and well kept! The entertainment team is awesome “Beto” is the best! Our waiter Jose Alfredo Jimenez was very attentive and always ready to help with anything that we needed. Most definitely will be back to this resort! Love it ❤️
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jocelyn Ramirez, Propietario at Wyndham Alltra Playa del Carmen
Responded 5 days ago
Dear 437lupej, Thank you so much for taking the time to share y impressions regarding your recent visit to Wyndham Alltra del Playa Carmen. We are more than happy to read that you were completely pleased with the services that we offer as the activities and the food options. It will be a pleasure to pass on your kind mentions to Nolberto and José Alfredo. WE wish to have the opportunity to host you once a agin to continue exceeding your expectations. And please, recommend us! Best Regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alice Mantaeva wrote a review 9 Aug
1 contribution
My parents and I stayed at this resort from august 2nd-9th. The rooms were very clean and well kept by the house keeping staff. The food at the buffet and the restaurants were really good too! The food at the buffet did not change, but there’s good variety so no complaints there. The pool is beautiful. The only downside to this resort would have to be that there’s no proper beach. You can access the other side of the beach (5 min walk), but we weren’t allowed to sit on any chairs as they were part of another hotel. We usually just walked over with our towels, placed them down, swam, and just went back. I want to give a big shoutout to the entertainment staff who made sure we were all having fun. Especially Nolberto and Rene. Thank you guys for being so positive and kind 😊 Definitely a big highlight of my trip. The rest of the workers are very friendly and always willing to help. Also super close to 5th avenue, so you can step out and stroll the streets. I loved this as this was my first time being able to walk around a part of Mexico. Super interesting! Also keep in mind this resort is quite small but overall great vacation! I’m so thankful for the people I met on this trip. Will miss you all so much!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jocelyn Ramirez, Propietario at Wyndham Alltra Playa del Carmen
Responded 5 days ago
Dear AliceMantaevaa, Thank you so much for taking the time to share your great impressions regarding your recent stay in Wyndham Alltra Playa del Carmen. We are delighted to read that you were completely pleased with the services that we have. Our mission is making you have the best experience with our characteristic service from the heart. It will be a pleasure to pa@ on your kind mentions to Nolberto and Rene. We hope to have a second opportunity of welcoming you back in a near future to continue exceeding your expectations. And please, recommend us! Best Regards, General Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Triplets6003 wrote a review 9 Aug
1 contribution
+1
There have been many reviews talking about the seaweed. To our surprise the beach area was very clean & we even saw a team come in to clean more before we left. Our shower water was cold for an entire day which messed up Anniversary plans. But once I complained & worked with Miguel (The Hotel Manager), he made everything absolutely beautiful. For our inconvenience, we were treated to several meals with the head chefs actually cooking any meal requested. Miguel even gave us a private dinner with Chef & pictures (not included). But the experience was absolutely wonderful. He went above & beyond to make sure our trip was not wasted. I appreciate a man who takes accountability for things out of anyone's control. They decorated our room with a complimentary bottle of wine. The food was amazing & the dessert was to die for. The resort is very nice & comfortable and it definitely deserves 4 stars in my book. Thanks Miguel for making everything right. Great job to you, your Chef's & the team who made us feel special. Kudos.
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Date of stay: August 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jocelyn Ramirez, Propietario at Wyndham Alltra Playa del Carmen
Responded 5 days ago
Dear Triplets6003, Thank you so much for taking the time to share your great review regarding your recent visit to Wyndham Alltra Playa del Carmen. We are more than happy to read that Miguel goes beyond to make you have an unique experience in your anniversary. Please, rest assured that we will be sharing your kind mentions to Miguel, the Chef and the team members. We really hope to have the opportunity of welcoming you back to continue exceeding your expectations. And please, recommend us! Best regards, General Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rebecca P wrote a review 8 Aug
Indianapolis, Indiana3 contributions2 helpful votes
Absolutely amazing! My husband and I absolutely loved the resort, the food, the staff! Our room was very spacious and clean with a partial ocean view. Every staff member from housekeeping, to concierges, to maintenance greeted us when we passed in the hall. Super close to everything, anything farther than a short walk, was just a quick cab ride. I enjoyed sitting on our balcony in the evening and watching the locals with their families or the young ladies in their beautiful quincinera gowns getting their photos taken. I enjoyed speaking the language and learning new words. This resort is so clean and everyone is genuinely warm and welcoming. I knew what to expect from all the great reviews, but I have never been to an all-inclusive and was absolutely floored. Even our excursions that we booked off the resort were handles by the staff to keep us as stress free as possible. I never worried about my safety or getting the correct money back on tips or change, if I needed it. What a wonderful resort with fantastic amenities and a truly heartwarming staff. We will be returning- it was very difficult for us to leave to say the least.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Jocelyn Ramirez, Propietario at Wyndham Alltra Playa del Carmen
Responded 1 week ago
Dear Parduetravels, We would like to thank you for taking the time to share your great impressions regarding your recent visit to Wyndham Alltra Playa del Carmen, We are delighted to read that you were completely pampered with all the services that we have to offer, as the accommodations, the great location in the heart of Playa del Carmen, and our hospitality. Our priority is making our guests have an unique experience with the best of our service from the heart. We really hope to have the opportunity of welcoming you back to continue exceeding your expectations. And please, recommend us! Best Regards, General Management.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
camacho1095 wrote a review 8 Aug
Oak Lawn, Illinois1 contribution
The resort was awesome especially the staff (Angelica, Beto, Mendoza, Alfredo & Rene). The only downside was that 2 out of the 3 restaurants, the food wasn't that great but the buffet was great so it made up for it.
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Review collected in partnership with this hotel
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Share
Response from Jocelyn Ramirez, Propietario at Wyndham Alltra Playa del Carmen
Responded 1 week ago
Dear camacho1095, Thank you so much for taking the time to share your great impressions regarding your recent visit to Wyndham Alltra Playa del Carmen. We are more than happy to read that you were completely pleased with professional service from the staff. Please, rest assured that we will be passing your kind mentions to Angelica, Nolberto, Mendoza, Alfredo, and Rene. They are part of this amazing team committed to bringing the best of our service from the heart. We really hope to have the opportunity of welcoming you back to continue exceeding your expectations. And please, recommend us! Best Regards, General Management.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
US$191 - US$252 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
gran porto real hotel, gran porto real playa del carmen, hotel gran porto real, gran porto real resort spa, porto real, grand porto real playa del carmen, gran porto real mexico
FORMERLY KNOWN AS
Panama Jack Playa del Carmen
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
287
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Frequently Asked Questions about Wyndham Alltra Playa del Carmen
Which popular attractions are close to Wyndham Alltra Playa del Carmen?
Nearby attractions include Quinta Avenida (0.4 km), Coralina Daylight Club (0.3 km), and Playacrawl (0.3 km).
What are some of the property amenities at Wyndham Alltra Playa del Carmen?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Wyndham Alltra Playa del Carmen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Wyndham Alltra Playa del Carmen?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Wyndham Alltra Playa del Carmen?
Yes, paid private parking nearby is available to guests.
What are some restaurants close to Wyndham Alltra Playa del Carmen?
Conveniently located restaurants include Po Thai Restaurant, Rockas Jamaican Kitchen, and Harry's Prime Steakhouse & Raw Bar.
Are there opportunities to exercise at Wyndham Alltra Playa del Carmen?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Wyndham Alltra Playa del Carmen have airport transportation?
Yes, Wyndham Alltra Playa del Carmen offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Wyndham Alltra Playa del Carmen located near the city centre?
Yes, it is 0.2 km away from the centre of Playa del Carmen.
Does Wyndham Alltra Playa del Carmen offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Wyndham Alltra Playa del Carmen?
The staff speaks multiple languages, including English and Spanish.