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Viva Wyndham Maya

6,915 reviews
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Traveller (7872)
Pool & Beach (2060)
Room & Suite (1105)
Overview
  • Excellent32%
  • Very good45%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“don diego”(111 reviews)
“pool bar”(204 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
3.5 Star Hotel
All hotel details
Offers from Viva Wyndham Maya
Hotel deals
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Reviews (6,915)Write a Review
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530
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765
1,061
530
205
121
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All reviewsdon diegoa la carte restaurantspool baradult poolanimation teamboogie boardsthe mexican restaurantsister resorthot dogsgated communitynightly showskids clubpurified waterpasta stationmake reservationsstar resortother resorts
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11 - 15 of 2,682 reviews
Reviewed 2 weeks ago via mobile

We stayed at this resort for a week with our adult sons. The location was great -10 minute cab ride into Playa Del Carmen. The food was pretty good but the day after we arrived, we went to book al la carte reservations and most...More

1  Thank Colleen M
Response from feedbackma, Director General at Viva Wyndham MayaResponded 2 weeks ago

Dear customer, Thank you for your review. We are sorry to hear that some of the services were not up to our usual standards, and we have shared your feedback with our Management for the appropriate follow-up. Please accept our sincere apologies for any inconvenience...More

Reviewed 2 weeks ago via mobile

Third time staying here, each time we downgrade it a little bit more. Best beach setting in the Yucatán. Wonderful outdoor landscaping. But the food is bland and tasteless, it is the void of regular spice. The doors in hotel room’s bathrooms are rusting out,...More

3  Thank then_1
Response from feedbackma, Director General at Viva Wyndham MayaResponded 2 weeks ago

Dear guest, Thank you for the review regarding your recent stay at Viva Wyndham Maya. We are sorry your experience did not meet your expectations. Your comments will help us evaluate our amenities and services. Thank you again for your feedback and we hope to...More

Reviewed 3 weeks ago via mobile

A rival was good and smooth. Food is horrible. First night ants were crawling on the food when we pointed it out staff just shrugged. Fridge is not stocked with any regularity and they seem to ration water. Room is VERY basic and does not...More

5  Thank Mark J
Response from feedbackma, Director General at Viva Wyndham MayaResponded 2 weeks ago

Dear customer, Thank you for taking the time to write your feedback. We sincerely appreciate hearing from our customers, as their comments are vital for us to continue improving our accommodations. We are sorry for any inconvenience or annoyance that you might have experienced during...More

Reviewed 3 weeks ago

The has to be the worst all inclusive my husband and I ever stayed at. The food was awful. Drinks were awful. No chardonnay wine only a 2012 white wine! Could only get into the "Mexican" specialty restaurant, which was terrible. Most service people did...More

4  Thank PauletteTampa
Response from feedbackma, Director General at Viva Wyndham MayaResponded 2 weeks ago

Dear Guest, We would like to thank you for visiting our Resort during your recent vacation to the Riviera Maya. Thank you for taking the time to write this review. Your insightful comments are highly appreciated as your experience and the information you are providing...More

Reviewed 3 weeks ago

This was our second stay at Wyndham Maya and we again had a great time at this resort. Comparing to the last time, check in was very quick and Yadira (I believe was the name of the person who helped us) listed to all my...More

4  Thank warwara
Response from feedbackma, Director General at Viva Wyndham MayaResponded 2 weeks ago

Dear customer, Thank you for your fantastic review. It means so much to us when our guests take the time to recognize the large variety of all-inclusive services offered at the Resort. But most of all, when the employees are recognized for their hard work...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Bar/Lounge
Breakfast included
Free Internet
Spa
Hotel Amenities
Free Parking
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$152 - US$366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Playa del Carmen
#48 Top resorts Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$152 - US$366 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#35 Family Hotel in Playa del Carmen
#48 Top resorts Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#63 On the Beach Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (7872)
Pool & Beach (2060)
Room & Suite (1105)
Dining (712)
Family and Play Areas (225)
Amenities (79)
Business Centre & Event Rooms (13)
Questions & Answers
Ask a question
stephanieannstevens
17 February 2018|
Answer
Response from feedbackma | Property representative |
Dear Guest, Please be informed that we are happy to accommodate the needs and restrictions of guests with celiac disease or food allergies. Please send us your reservations details in order for these special requests to be... More
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GrupoSur
2 February 2018|
Answer
Response from feedbackma | Property representative |
Dear Guest, Thank you for choosing to stay at the Viva Wyndham Maya for your family holiday. In order for room requests to be added to your reservation details we kindly request you to contact us and send us all the... More
0
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Google Translation
simardhillon
1 February 2018|
Answer
Response from feedbackma | Property representative |
Dear Guest, Thank you for choosing to stay at the Viva Wyndham Maya for your upcoming holiday. In order for room requests to be added to your reservation details we kindly request you to contact us and send us all the... More
0
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Room Tips
"I stayed in the 3000 building and wasn't happy with it but all buildings look identical!"
Read review
"If you want peace and quiet do not get a room next to the pool!"
Read review
"I enjoyed staying on the ground floor away from the theatre area."
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"Don't stay here!"
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