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Caracol Suite Hotel

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1 room 2 adults 0 children
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109 Reviews from our TripAdvisor Community

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Showing 40: English reviews
Barranquilla, Colombia
Reviewed 24 April 2012

Great Hotel, loved the location and the service!! a lot of nice restaurants nearby..

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Helpful?
1Thank Angela V
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear friend Andrea, we love to listen about you; cozy is a good adjective to speak about us, thanks a lot!!!!!! See you soon!!!! Manager.

Santa Marta, Colombia
Reviewed 23 April 2012

I spend 2 days over the hotel and it was amazing .It has a really good price and the best was the excellent service we received, is perfect for couples I really recommend it

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Thank AnaMolano
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear friend Ana, thanks for your comments; your words are very comfortable for us...we love that our friends can feel cosy as a home. we hope to see you again very soon! Regards. Manager. Playa Suites, is your best option. Is a very comfortable hotel, cozy with beutiful rooms and extraordinary services.

Cali
Reviewed 23 April 2012

I want to let you know that after traveling to more tan 15 countries including Mediterranean and Baltic Seas and South America I can say that Hotel Playa Suites gathers all the ingredients to make you enjoy ur vacations in a wonderful way!!! Its incredible location close to the 5th Avenue in Playa del Carmen, the principal street in this...

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Thank Rosee R
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear Rosee, your comments are the best ingredient to work hard and improve every day; we love our job, it is a passion. We hope to see you, your friends and family! it will be a dream! Thanks for your wonderful words... Regards. Manager. I want to let you know that after traveling to more tan 15 countries including Mediterranean...

Miami
Reviewed 23 April 2012

I recently stayed at this hotel and was extremely satisfied with its customer service, location and rates. I highly recommend it to anyone who wants to have an amazing experience in Playa del Carmen. I'll mostly likely stay again on my next visit.

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1Thank MiamiAndrea
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear friend, thanks for your comment, it is very important for us. we are proud of our hotel and love to receive friends...it was a pleasure to share a time!!!! we hope to see you again very soon! we "highly"recommend you as a customer( friend in our case!). Regards. Manager.

Montreal, Canada
Reviewed 23 April 2012

We booked this hotel based on price, reviews and pictures provided by the hotel. Upon our arrival, we were shocked. The pictures have nothing to do with the room we were given at this hotel. They might have a couple of rooms that are similar to the ones shown , but not ours. We came in, checked in, went to...

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3Thank Minikiish
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear sir/mrs, for us it is not the way to get something free; if someoen want to stay has to pay...perhaps this is the reason for your comment. Check the others opinions and you can see our reality. Manager.

Reviewed 22 April 2012

Great value for the price. Perfectly located, close to 5th ave. Friendly staff and very clean. You wont regret visiting this hotel or Playa del Carmen. Beautiful beach!

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Thank ClaudP82
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear friend, thanks a lo for your words; it can be a good slogan your title "give it a try, you wont regret it"!!!! we hope to see you soon. Regards. Manager.

Barranquilla, Colombia
Reviewed 22 April 2012

Playa Suites, is your best option. Is a very comfortable hotel, cozy with beutiful rooms and extraordinary services.

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Thank Andrea B
Barranquilla, Colombia
Reviewed 20 April 2012

Excellent Vacations, Good Service, Clean room, well located, walking distance to downtown, the beach and shops.

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Thank tatiana c
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear friend, we hope to recieve you again soon! thanks to take time ti write about us; your opinion encourage us to improve and get better. See you soon!!!!

Denver
Reviewed 21 March 2012

In September while on vacation I stood at the Hotel Playa Suites. I basically traveled to Cancun and Playa not even knowing where I was going to be staying. Luckily I found this hotel and it was perfectly located! The room was small and basic, but when your in the Riviera Maya you shouldn't be spending a lot of time...

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Thank candicen4007
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear Friend, we thank you to write about us, your comments are very important for us; we love to listen your nice comments about our hotel, we hope to receive you again!!!! Regards.

san francisco,ca
Reviewed 5 January 2012

If you book here, expect a $50-75 per night quality, and ensure you get an upstairs room. Orbitz had this for $189 + tax, and it is totally not worth it, and is probably quite unsafe. Oh, and Orbitz charged us 25% more than the quoted rate the hotel gave us upon arrival (but we had already paid in advance...

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2Thank buytics
victorbona, Gerente at Caracol Suite Hotel, responded to this review

Dear Mr/Mrs, thanks to write about us. We are sorry that you do not enjoy your stay in our hotel. About the rate that you paid in a travel agency we can not say anything, you do not buy directly with us. The end of december is a expensive rate period and how you say, it is imposible to find...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Beachfront
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Beachfront
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Kitchenette
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The PLAYA SUITES Hotel, located in downtown Playa del Carmen, one of the most beautiful cities in Mexico, offers you the perfect tropical atmosphere for your vacation. This petite hotel is located near the crystal-clear waters of the Caribbean Sea. PLAYA SUITES effortlessly gives you an unforgettable tour of this entire area.A hotel in this unique city needs to let you enjoy the Mexican sun and soak up its brilliance. If you were at PLAYA SUITES Hotel, this pleasure could be yours for as long as you wish.Playa Suites Hotel with a pleasant and cozy atmosphere. Its comfortable facilities and relaxing rooms will encourage to wind down and relax. This gives you even more reasons to stay with us. ... more   less 

Additional Information about Caracol Suite Hotel

Address: Av. 10 entre 24 y 26, Playa del Carmen 77710, Mexico (Formerly Hotel Playa Suites)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $49 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Caracol Suite Hotel 3*
Number of rooms: 20
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Also Known As:
Caracol Suite Hotel Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#90 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Caracol Suite Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Lower levels since no elevator, in our experience ground level best”
 of 5 bubbles collado289, 7 Feb 2017 | Read review
“#18 or 20 are on the top floor, lots of stairs but roof access”
 of 5 bubbles kmjohn, 17 Nov 2016 | Read review
“The room straight from reception has a huge bed.”
 of 5 bubbles JanezZ_11, 13 Dec 2015 | Read review
“Make sure you get a room looking at the stree view, they have a nice balcony where you can eat your meal enjoying the breeze!”
 of 5 bubbles JanellP456, 9 Apr 2013 | Read review
“ask for a room wit minisplit air conditioner instead of a noisy window unit. Take your own towels.”
 of 5 bubbles latin26, 3 Jan 2013 | Read review
5 of 5