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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,874 Reviews from our TripAdvisor Community

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Toronto, Canada
Reviewed yesterday NEW

We had our 6 day all inclusive vacation here recently and we loved our experience, the hotel was top notch and the service was great. Restaurants were amazing and lots of choices and the night life was fun. I would say they kept the pools way to cold for usage and everyone complained about that but over all I would...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Edward C
Dallas, Texas
Reviewed 2 days ago NEW

Overall the stay here was good. I didn't like not being able to see the ocean from the pool and there is about 50 yards of protected mangroves between the two but I also knew that going into my stay there. I didn't disclose that to by boyfriend and he was disappointed about it. The food was just okay, nothing...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Danielle G
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Danielle G, Thank you for sharing your feedback with us. The comments of our guests are very important to us since this allows us to know our highs and lows. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

nashville, United States
Reviewed 2 days ago NEW

We needed to get away and relax. Our "butler" took care of all of the logistics while we enjoyed the amenities. The spa was outstanding. We had two couples massages and one reflexology massage. I spent one day sleeping under the cabana under the guise of reading. Food was good, especially at the Italian restaurant. Service impeccable. Property was almost...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Kay E
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Kay E, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

Calgary, Canada
Reviewed 2 days ago NEW

“I died and went to Heaven!” Our trip to Playa del Carmen and our stay at the hotel Paradisus was one of the best trips ever! I was a little reluctant to go away on a holiday as my work is extremely busy. My husband took a chance and booked a 14-day stay in Playa del Carmen and at the...

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3Thank Jari L
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Jari L, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you...

Halfmoon, New York
Reviewed 2 days ago NEW

Nice resort as far as amenities go but very disappointed in the food variety and quality. Being an American in this hotel I was thinking we would get a nice variety of food however the kids in our group had a difficult time finding food that was tasty.

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Helpful?
Thank Mark A
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Mark A, Thank you for taking the time to write a review about your stay in our resort. We value your detailed suggestions as our guest’s feedback is truly important for us and we will consciously revise all of your remarks. We look forward to have the honor of welcoming you back home to offer you a truly remarkable...

Denver, Colorado
Reviewed 2 days ago NEW

My family of (4) spent 6 days at Paradisus for spring break. Overall, it was a very positive experience. The food is superb. They have some of the best soups ever. The service is very good and the property is impeccable. We got two suites that were connected. Our teens were slightly disappointed that there were not other high school...

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Helpful?
Thank Alan S
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Alan S, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt E-Guest Experience

East Bridgewater, Massachusetts
Reviewed 2 days ago NEW

I wasn't quite sure what to expect because my last all inclusive was at the DIVI in Aruba about 15 years ago - this place is no DIVI. My concern was the food, was it going to be good? We stayed for 7 days and ate at all of the restaurants - our typical morning would be room service at...

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Helpful?
2Thank MLC_12
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear MLC_12, We appreciate you have taken the time to share such an enthusiastic review about your visit to Paradisus Playa del Carmen. We are overjoyed to read that you’ve enjoyed your stay Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our...

NYC
Reviewed 3 days ago NEW

In general, the place is lovely, the rooms elegant without being frou-frou or heavy. They are always cleaning and fixing to ensure that everything is in tip-top shape. And the staff could not be friendlier. It is a lovely place to relax and rejuvenate. We went back this year after a wonderful week last year. In specific, the following people...

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3Thank Travelmaven
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear Travelmaven, Many thanks for taking the time to leave your kind words and observations following your stay with us at Paradisus Playa del Carmen. I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your lovely remarks to our team who take so...

New York City, New York
Reviewed 3 days ago NEW

Alma was a dream come true she went beyond just being a butler. Leanore was amazing Brandon and Hugo keep everyone smiling and happy. Ernesto Mezquita is one of the kindest people we've ever met. Pure heaven is exactly what you will find at the Paradisus Playa Del Carmen La Perla! We cannot wait to return !! From the service...

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Helpful?
Thank anita66200
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear anita66200, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with our team as we are certain that they will be glad to read such remarkable notes. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway,...

Moreno Valley, California
Reviewed 3 days ago NEWvia mobile

Our trip was terrific! From the time we arrived to the time when we left, everyone was so friendly. A big shout out to Fernando at the pool for his speedy service, and Aline for all her help with reservations and assistance!

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Helpful?
1Thank KristenB898
QD_Paradisus, Guest Experience at Paradisus Playa del Carmen La Perla, responded to this review

Dear KristenB898, Thank you kindly for your comments towards our beautiful Paradisus Playa del Carmen . It is our pleasure to read you really like us. Please do not hesitate to contact us prior your arrival the next time you come back with us. Best wishes, Aldo Delgado Betancourt E-Guest Experience

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $448 - $1,053 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Despegar.com, Hotels.com, Prodigios Interactivos SA and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
884 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got upgraded to Jacuzzi balcony and it was great , lots of room but don't get the two queens pushed together, you always end up in the crack ”
 of 5 bubbles 516edwardc, 28 Mar 2017 | Read review
“Room was large and had plenty of room to completely unpack and stow luggage. Would have liked lounge chairs on the balcony. Bed was very comfortable and the fish tank above the bed made me want to do that at home.”
 of 5 bubbles 13kaye, 27 Mar 2017 | Read review
“It's nicest to be closer to the center of the property for convenience to restaurants”
 of 5 bubbles D7937CBalans, 27 Mar 2017 | Read review
“Choose a room on the third floor if you can for privacy and view.”
 of 5 bubbles pandablanco, 26 Mar 2017 | Read review
“Corner suites , swim up”
 of 5 bubbles ibragimovalora, 25 Mar 2017 | Read review
5 of 5