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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,877 Reviews from our TripAdvisor Community

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Showing 5,476: English reviews
Fairfax County, Virginia
Reviewed 17 June 2016

I am happy that we booked with this hotel. The staff was very welcoming and professional. The food was amazing. If you want to go in the pool but avoid all the drunks, you need to stay in the pool along the hotel rooms. It was difficult to enjoy the swim-up bar because people take it up the majority of...

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1Thank Q6911ASdanielleb
Sioux City, Iowa
Reviewed 16 June 2016

Great service and staff. There were plenty of dining options on the resort. This is an adults only resort but is combined with la esmerelda which is a family oriented place. It is located on the beach but is in a dirty part of town. Nice rooms but paper thin walls.

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Thank Bakke07
Atlanta, Georgia
Reviewed 15 June 2016

We stayed in the Royal Service and were blown away! The staff was genuinely happy to be there and very polite/professional. Everything was very clean and the food was delicious! We were very happy with our stay. The only slightly disappointing thing were the shows at night. There is not a proper stage, the performances are just done in between...

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2Thank Karrie L
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Lower Sackville, Canada
Reviewed 15 June 2016

Beautiful property and would go back again in a minute. The drinks were so yummy and none of the free pouring you get at other properties. Food was exceptional and staff amazing. The beach is great for walking but not so great for swimming but the pool area and hotel itself make up for that.

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2Thank 700juanitam
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Lisbon, Portugal
Reviewed 15 June 2016

Hotel, staff and food are very very good. We have stayed in Paradisus Playa del Carmen for the 4th time, this must mean something. Aside from the beach that some time has natural adversities, this hotel is a must, no one can be disappointed. We now many resorts and other Paradisus. Congratulations to the management.

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Thank Piturras
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was excellent. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Philadelphia, Pennsylvania
Reviewed 15 June 2016

We had a great time at the Paradisus on our honeymoon. The Royal service is definitely worth the extra money. Our butler Alejandro was amazing. He brought us wine, chocolate covered strawberries, and drew a rose-pedaled bubble bath for us. He was there for any questions and helped us make the most out of our stay. The food at Paradisus...

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3Thank Joseph S
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, We would like to thank you for choosing our resort as your host on your gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a most pleasant one, and that you were...

Philadelphia
Reviewed 15 June 2016

If you are thinking of buying adults only vacation in this resort, read this – my husband and I just came back (June 2016) and here is our review: The biggest disappointment was the package itself - adults-only package! La Perla (adults) and La Esmeralda (family) share everything which means kids are everywhere – in the restaurants, on the entertainment...

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8Thank MarinaKlyver
massachusetts
Reviewed 15 June 2016

The resort is beautiful. Loved the music around the area. It felt like I was at a Spa, so relaxing. The employees are hardworking and so friendly. We felt so pampered. Our servers at La Palapa were fantastic. Thank you Renau, Daniel, Carlos, Sergio, Julio and Francisco. You were all so wonderful. Daniela, the hostess was excellent. She remembered our...

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1Thank ldmass
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for posting such a great note about your stay Paradisus Playa del Carmen. We will share your wonderful comments with team as we are certain that they will be glad to read such remarkable notes. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Indianapolis, Indiana
Reviewed 15 June 2016

Great resort with friendly staff...definately would have enjoyed it more with my husband as it has a very romantic feel but I enjoyed every bit of it & DO try dinner at Bana, best restaurants on the property

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Thank demikas2016
Tulsa, Oklahoma
Reviewed 15 June 2016

The Paradisus Resort - Royal Service experience exceeded our expectations. We were very impressed with the quality of food, cleanliness and service staff. Nothing seemed too much trouble. The resort was busy - but never crowded. A place we would highly recommend to friends and family.

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1Thank Tim_MyExcursoins
GM_Paradisus, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are glad to hear your experience with the hotel was excellent and the service received was excellent. Best wishes, Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $446 - $1,054 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Despegar.com, Travelocity, Prodigios Interactivos SA, Hotels.com and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
885 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got upgraded to Jacuzzi balcony and it was great , lots of room but don't get the two queens pushed together, you always end up in the crack ”
 of 5 bubbles 516edwardc, 28 Mar 2017 | Read review
“Room was large and had plenty of room to completely unpack and stow luggage. Would have liked lounge chairs on the balcony. Bed was very comfortable and the fish tank above the bed made me want to do that at home.”
 of 5 bubbles 13kaye, 27 Mar 2017 | Read review
“It's nicest to be closer to the center of the property for convenience to restaurants”
 of 5 bubbles D7937CBalans, 27 Mar 2017 | Read review
“Choose a room on the third floor if you can for privacy and view.”
 of 5 bubbles pandablanco, 26 Mar 2017 | Read review
“Corner suites , swim up”
 of 5 bubbles ibragimovalora, 25 Mar 2017 | Read review
5 of 5