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Paradisus Playa del Carmen La Perla

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GreenLeadersPlatinum level
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Paradisus Playa del Carmen La Perla
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7,870 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,474: English reviews
Atlanta, Georgia
Reviewed 13 September 2016

This place was AWESOME...I had a swim up room and it took my breath away. The hotel staff are very helpful and this place is close to shopping and attractions. The FOOD....All I can say is try Passion restaurant. It is an experience like no other. This resort comes to life at night with its brilliant colors.

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Helpful?
Thank nking225
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear nking225, Thank you for appreciating our outstanding resort, delicious food, clean rooms and excellent customer service. Sincerely Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

oxted surrey
Reviewed 13 September 2016

the la perla was amazing it took us a couple of days to find our way as the hotel and its grounds are very large.the gardens and walk ways are not brilliantly lit so be careful. the rooms are very nice and well equipped with everything that you need. The beach is lovely and sandy but i was put off...

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Helpful?
Thank cherry t
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear cherry t, I take this opportunity to thank you for your words on your overall experience. After your holiday at Paradisus, we are proud to read we succeeded in offering unique experiences to you. I also thank you for your suggestions, your perception is very important for the improvement of our resort. It would be a pleasure to welcome...

Reviewed 12 September 2016

Not only is the hotel design chic, elegant and romantic but the amenities and service were beyond our expectations. It would be great to have a shuttle to the airport or to the center of town but beyond that everything and everyone was amazing!!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank whirredup
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear whirredup, We appreciate your comments and we are glad to know we surpassed your expectations with the customized service from our friendly staff, along wit the unique dining experience in our a la carte restaurants. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Reviewed 12 September 2016 via mobile

Stayed from 9/1/16 to 9/6/16 This resort is amazing from the pool to the food, beach and drinks. My 1st time to Mexico and I was amazed. Be sure to check out 5th Avenue for shopping, Its only a few minutes away $10 taxi. I went with 2 girlfriends and it was the best vacation I've ever been on. The...

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Helpful?
2Thank Melissa R
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Melissa R, It is rewarding to know that you found in our resort a true Paradise and your overall experience was great while you enjoyed our first class facilities, the amazing food at our restaurants without excluding the warm service from our personnel who made you feel pampered and rested. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen...

Aurora, Colorado
Reviewed 11 September 2016

The hotel was magnificent. We had a great experience. The staff was friendly and always helpful. Great experience with our butler Armando. The only draw back is the beach was just average. They blocked off some areas that had rocks in it but on the la perla side there was rocks in the water outside of the ropes.

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank timothyarnoldc
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear timothyarnoldc, It is a real gratification for us to know that you have enjoyed all the benefits, services, and special amenities of being a Royal Service guest. Be confident that Armando will receive your recognition for his attentive service. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Siloam Springs
Reviewed 11 September 2016 via mobile

My husband & I just returned home from spending a week vacation at Paradisus, & we enjoyed every moment of our stay. We arrived close to noon & check in was not until 3pm. Our room was not yet available, so the front desk sent us with a hotel representative to show us where to have lunch & drinks while...

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Helpful?
2Thank CasoBrizown
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear CasoBrizown, We are delighted to read that you had an amazing time with us while you enjoyed the special amenities and facilities of this exclusive area, tasted some delightful dishes at our a la carte restaurants and felt pampered by the attentive service from all our staff, especially Susy, she will receive your recognition for her excellent service. Sincerely....

Granby, Canada
Reviewed 10 September 2016

The room was huge, clean and we received from our concierge pamper. food was good but in three restaurant, a la carte, we have to go to the buffet to get the salad. There is a quiet pool where we can rest 80 % of the time.

Review collected in partnership with Meliá Hotels International
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Helpful?
2Thank sylvainl192
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear sylvainl192, After reading your notes, we are glad to know our LUXEclusive plan fitted your expectations, with the variety offered at the restaurants, but most of all for the attentive service provided by our staff. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

New Jersey
Reviewed 9 September 2016

We stayed here in August and this resort is amazing! The food is delicious. Our concierge, Paola on the La Perla was amazing. She was able to accommodate us for all of our restaurant reservations. Our favorite restaurants were Bana, Tempankaki & Fusion.

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Helpful?
1Thank leigh m
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear leigh m, We are pleased to know you enjoyed our beautiful facilities, the delicious food at our unique restaurants and of course, the attentive service provided by Paola. She will be glad glad to reak your kind words. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Cincinnati, Ohio
Reviewed 9 September 2016

My boyfriend and I had never been to an all-inclusive resort and we must say this was a great first time experience. From the time we walked in to when we left, we felt pampered. Fernando at the front desk was so welcoming and really gave us a great first impression. Our room was bigger than we expected with a...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank Maggie E
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Maggie E, After reading your notes, we are glad to know our LUXEclusive plan fitted your expectations in every way, with the variety offered at the restaurants, but most of all for the attentive service provided by our staff. It will be a pleasure to host you in a near future. Sicerely. Stefano Sturni Hotel Manager Paradisus Playa del...

Reviewed 9 September 2016

Our room was beautiful, spacious and so comfortable. Upgrading to the Melia sliver suites was well worth it. The view was spectacular! We did not want to leave the hotel on departure day. Ivan Altamirano, the pool animator, made our stay so enjoyable. He addressed us by name everyday and asked how our vacation was going and would give us...

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Helpful?
Thank Michael L
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Michael L, We hope that your stay was pleasant and that our accommodations and services were unparalleled to you. Ivan will be pleased to konw he made the difference during your holiday. Thank you, kindly! Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $449 - $1,061 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity, Prodigios Interactivos SA, Despegar.com, Hotels.com and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
882 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room was large and had plenty of room to completely unpack and stow luggage. Would have liked lounge chairs on the balcony. Bed was very comfortable and the fish tank above the bed made me want to do that at home.”
 of 5 bubbles 13kaye, 27 Mar 2017 | Read review
“It's nicest to be closer to the center of the property for convenience to restaurants”
 of 5 bubbles D7937CBalans, 27 Mar 2017 | Read review
“Choose a room on the third floor if you can for privacy and view.”
 of 5 bubbles pandablanco, 26 Mar 2017 | Read review
“Corner suites , swim up”
 of 5 bubbles ibragimovalora, 25 Mar 2017 | Read review
“get the royal service. just do it. it's more than worth it.”
 of 5 bubbles kymberlieblub, 23 Mar 2017 | Read review
5 of 5