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Paradisus Playa del Carmen La Perla

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Paradisus Playa del Carmen La Perla
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7,874 Reviews from our TripAdvisor Community

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There are newer reviews for Paradisus Playa del Carmen La Perla
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Showing 5,475: English reviews
Reviewed 9 September 2016

Our room was beautiful, spacious and so comfortable. Upgrading to the Melia sliver suites was well worth it. The view was spectacular! We did not want to leave the hotel on departure day. Ivan Altamirano, the pool animator, made our stay so enjoyable. He addressed us by name everyday and asked how our vacation was going and would give us...

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Helpful?
Thank Michael L
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Michael L, We hope that your stay was pleasant and that our accommodations and services were unparalleled to you. Ivan will be pleased to konw he made the difference during your holiday. Thank you, kindly! Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Miami, Florida
Reviewed 8 September 2016

U.S. Reservation system is excellent, so is the hotel staff in all the resort areas. The hotel and their amenities are worth the trip but make sure to pay before you arrive as check in is a disaster. All our U.S. cards were declined and they had discrepancies on what was quoted and confirmed to us before we arrived. Make...

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank doloresg508
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear doloresg508, Thank you for choosing Paradisus for your recent stay in Playa del Carmen. We have read your comments about the hotel. For us, it is imperative that our guests share their experiences positive as well as negative, and we greatly appreciate you taking the time to do it. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La...

Greenville, South Carolina
Reviewed 8 September 2016

Loved the adults only section! Passion was amazing and we had the best dinner of our lives. Napoleon was a fantastic butler! Nothing went overlooked and we enjoyed every minute! Gloria was also an amazing massage therapist!

Review collected in partnership with Meliá Hotels International
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Helpful?
Thank nicolemM684HR
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear nicolemM684HR, It is pleasant to read we surpassed your expectations with our Royal Service benefits while you were pampered by our friendly staff, especially by Napoleon. We feel proud and grateful for your positive notes related to his service and attentiveness. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

Playa Del Carmen
Reviewed 8 September 2016 via mobile

La Perla will always have my heart. This resort is an excellent choice if you are looking to be pampered, eat well and relax in beautiful Playa Del Carmen. My husband and I have been twice now. Once alone and the second time we brought back my parents and siblings plus their SO's. Both times we had a wonderful visit...

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Helpful?
2Thank alis0nbl
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear alis0nbl, We thank you for choosing Paradisus for your family holiday this second time you came back to Playa del Carmen. Please feel confident that we will continue to serve you with quality and service for years to come. We are looking forward to welcoming and servicing you once again. Sincerely. Stefano Sturni Hotel Manager Paradisus Playa del Carmen...

Poulsbo
Reviewed 8 September 2016

I did not ever want to leave the hotel. Did yours with BD travel not impressed. But the hotel. The food. The shows. All amazing. Best food I have ever had. Every night something new. The market was amazing. The shows and dancing was a blast.

Review collected in partnership with Meliá Hotels International
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Helpful?
1Thank oneilkevin14
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear oneilkevin14, It is rewarding to know that you found in our resort a true Paradise and your overall experience was great while you enjoyed our first class facilities, the amazing food at our restaurants without excluding the warm service from our team who made you feel pampered and rested. Best regards. Stefano Sturni Hotel Manager Paradisus Playa del Carmen...

Reviewed 7 September 2016

Last August was our 2nd stay for seven nights in Paradisus Playa del Carmen la Perla. Beautiful place to be for vacation,very clean and surrounded by plenty of greenery and well preserved mangroves. The staff were very helpful from front desk ( special mention to Edgar, don't know his last name) to room attendant and all restaurant crews.The food and...

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Helpful?
Thank Nenette C
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Nenette C, It is rewarding to know that found in our resort a true Paradise and your overall experience was great while you enjoyed our first class facilities, the amazing food at our restaurants without excluding the warm service from our personnel who made you feel pampered and rested. Your suggestions are gold for us as we are continously...

Bubblezz
Reviewed 7 September 2016

Just came back from Paradisus La Perla, it's a gorgeous resort! We stayed in the Royal Service and was taken by golf cart to our own separate check in. Our room wasn't ready because we arrived late morning but enjoyed the pool until it was time to check in. Our butler Juan found us and introduced himself, he was fantastic...

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Helpful?
Thank Kristen M
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Kristen M, Thank you for sharing your Paradisus Royal Service experience and for recognizing the outstanding work from all the staff, especially from your butler Juan, Ramón our pool concierge and Nanci and Alberto in our M Bar. All of them will be informed about your kind words and surely they will be glad to know they were a...

Reviewed 7 September 2016

If you like the all-inclusive experience, this is a great spot. The food was amazing as well as the service - in particular Rafael serving in The Grille at lunch (great attitude and laugh) and Carlos who served our group on the beach daily (always ready for our large orders with a smile)! Our group of 7 had two 2...

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Helpful?
Thank jennifersB6686NX
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Jennifer S, We are glad to know you had a great time while enjoying our unique restaurants, spacious and comfortable rooms and that you were pampered by our amazing staff. We are proud of all of them as committed people to their work. Sincerely. Stefano Sturni Gerente de Hotel Paradisus Playa del Carmen La Perla

Fayetteville, Arkansas, Usa
Reviewed 7 September 2016

Stayed for 1st time at Paradisus La Perla which shares facilities with La Esmeralda for 6 days in August.as guest of my daughter who taught fitness classes through Fitness Vacation Exchange, The time went by too fast and now we're looking forward to the next time to stay and hopefully for a longer time. The service, bars, food, entertainment, room...

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Helpful?
1Thank Ron B
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear Ron B We have read your comments about the hotel. For us, it is a great honor that our guests’ experiences are shared, and we greatly appreciate that you took the time to write, as our guests’ satisfaction is our main priority. It was a pleasure to have you as our guest, and it will be an honor to...

Allentown, Pennsylvania
Reviewed 7 September 2016

We stayed for our honeymoon in the Royal Service Adults Only section. Food was quite good, service excellent. Spent next to zero time on the beach which is beautiful, the pool was simply too much fun. Lots of activities. Only issue we found was parents and kids coming onto the Adults Only side towards nighttime shows and dinner.

Review collected in partnership with Meliá Hotels International
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1Thank 662matthewj
Quality Manager P, Gerente at Paradisus Playa del Carmen La Perla, responded to this review

Dear 662matthewj, Thank you for sharing with us part of your Paradisus Royal Service experience and for highlighting the aspects you enjoyed the most during your stay. We look forward to seeing you soon. Stefano Sturni Hotel Manager Paradisus Playa del Carmen La Perla

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Pool
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Food & drink at the hotel
Bana Restaurant
Bana Restaurant
Cuisines: Japanese, Sushi, Asian
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Paradisus Playa del Carmen La Perla is a hotel catering to the discerning all-inclusive traveler. With 58 swim-up suites, opulent furnishings, and international cuisine prepared by award-winning chefs, this adults-only hotel is a crowd pleaser. Rooms feature special touches like deep soaker tubs and rainfall showers. Marble floors, flat-screen TVs, Minibar, in-room safe, free Wi-Fi, coffee maker, bathrobes and slippers, cable TV service and a DVD/CD player compliment the trendy interior design. Stay active with water sports like aqua aerobics, yoga, zumba and volleyball, or visit the spacious fitness facility. The Spa offers a wet and dry sauna($). Try a different menu every night with 14 restaurants. ... more   less 

Additional Information about Paradisus Playa del Carmen La Perla

Address: 5a Avenida | Corner Calle 112, Col. Luis Donaldo Colosio, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $446 - $1,048 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa del Carmen La Perla 4.5*
Number of rooms: 394
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Booking.com, Prodigios Interactivos SA, Despegar.com, Hotels.com, Travelocity and Jetsetter so you can book your Paradisus Playa del Carmen La Perla reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Perla Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Perla Riviera Maya, Mexico
Hotel Style:
#4 Green Hotel in Playa del Carmen
#9 Family Hotel in Playa del Carmen
#13 Top resorts Hotel in Playa del Carmen
#16 Spa Hotel in Playa del Carmen
#16 Romantic Hotel in Playa del Carmen
#16 Luxury Hotel in Playa del Carmen
#18 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa del Carmen La Perla staff and other travellers.
884 questions
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Questions? Get answers from Paradisus Playa del Carmen La Perla staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got upgraded to Jacuzzi balcony and it was great , lots of room but don't get the two queens pushed together, you always end up in the crack ”
 of 5 bubbles 516edwardc, 28 Mar 2017 | Read review
“Room was large and had plenty of room to completely unpack and stow luggage. Would have liked lounge chairs on the balcony. Bed was very comfortable and the fish tank above the bed made me want to do that at home.”
 of 5 bubbles 13kaye, 27 Mar 2017 | Read review
“It's nicest to be closer to the center of the property for convenience to restaurants”
 of 5 bubbles D7937CBalans, 27 Mar 2017 | Read review
“Choose a room on the third floor if you can for privacy and view.”
 of 5 bubbles pandablanco, 26 Mar 2017 | Read review
“Corner suites , swim up”
 of 5 bubbles ibragimovalora, 25 Mar 2017 | Read review
5 of 5