We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Iberostar Tucan Hotel

Travellers' Choice award winner
GreenLeadersGold level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Iberostar Tucan Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

6,005 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Iberostar Tucan Hotel
See the most recent reviews
Showing 4,316: English reviews
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 weeks ago

The resort itself was quite good - the rooms were dated, but clean and well air conditioned. The food was very fresh and tasty and staff were super friendly. There is a ton of wildlife around the resort, which added a cool, exotic twist to our stay. However, as a true beach junkie, I felt the beach was littered with... More 

Helpful?
2 Thank yulsies
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. We are glad to hear that our nice facilities, tasty dishes and surprising wildlife were a plus on your vacations. We appreciate you sharing your comments for us to identify areas of concern and take them into account in order to improve. Please know our hotel is member... More 

Arvada, Colorado
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

Although not our first time to Playa, First trip EVER to an Iberostar Hotel. The Hotel is nicely situated in a "Jungle" type setting. Close enough to 5th Avenue shopping and local shopping. The food is "Meh"... Lots of chair saving at the LARGE pool, but not awful...THE BIGGEST DOWNSIDE... The Iberostar Club Pitches... BIG NO NO, in my book.... More 

Helpful?
3 Thank Lisa D
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for staying at IBEROSTAR Tucan & Quetzal on your recent trip to Playa del Carmen. It is great to know that you enjoyed our lovely natural surroundings. On the other hand, we regret to hear that our Membership Club was not of your liking. It is of great value for you to share your opinion in... More 

New York City, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

Our 4th and final trip to the Tucan. The service is amazing. The staff goes above and beyond and always with a smile. The rooms are a little dated but are kept super clean. Comfy beds and pillows. I love visiting the Riviera Maya especially the Playa Del Carmen area because there's always lots to see and do. The only... More 

Helpful?
5 Thank Midelyn
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful for your preference for choosing IBEROSTAR Tucan & Quetzal to enjoy your vacations. Certainly, each member from our staff works hard into providing our guest with the best service and experiences. We appreciate your remark on their effort. On the other hand, we are sorry to hear that our Membership Club and facilities additions were... More 

Harrisburg, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 weeks ago

A friend and I visited the Iberostar Tucan 10/22 to 10/29/2016. CANNOT SAY ENOUGH ABOUT THE STAFF! Two concierges in particular were of wonderful service every time we stopped to inquire about anything. Specifically Eduardo and Gorge. This was our second visit to this region. Rooms were comfy and nice except no Good Morning America for a news junky like... More 

Helpful?
6 Thank timmy306
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for taking the time to share your recent experience at IBERSOTAR Tucan & Quetzal. It gives us great pleasure to read such great comments about your stay with us. Your kind recognition towards our amazing and hardworking staff is truly appreciated. Certainly, they all are one of our best assets. We are also happy to know... More 

Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 4 weeks ago

We stayed for 10 nights in October. Everything about this hotel is lovely. The staff are amazing and so friendly,the rooms are spotless and comfortable and the food was very good with a great choice. The beach is beautiful , a great place to stay for families or couples.

Helpful?
5 Thank AnnefromUk
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for recently staying at IBEROSTAR Tucan & Quetzal to enjoy your holiday. It is great to read that you liked and founded pleasant all about your vacation with us from our beautiful beach, our accommodating ambience and incredible friendliness of our staff. Your kind words are greatly appreciated! We hope for your... More 

bucks
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 4 weeks ago via mobile

Just returned from the tucan,, and had a fantastic time..the only thing that has changed for us was the buffet restaurant, the food was only lukewarm without any warm plates it would be cold very quickly. This seemed to be a problem with most people we spoke to, a shame as all the alacart restaurants we used were perfect. All... More 

Helpful?
5 Thank chiltern1
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for returning to IBEROSTAR Tucan & Quetzal. We appreciate your preference. It is wonderful to hear that once again you had a fantastic time with us and that our attentive staff, especially William and Rosy, outstand into offering you a pleasant stay. We regret to hear that this time our buffet dishes... More 

Panama City Beach, Florida
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 weeks ago

This was our first trip out of the United States and we didn't know what to expect. I will say if anyone is looking to be treated like a friend and you can tell it's genuine not because anyone has to be like that then this is your place. The buffet is for anyone to busy to make dinner arrangements,... More 

Helpful?
6 Thank Charlene L
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal on your first experience at the Riviera Maya. It pleases us to read that your wonderful stay was mainly motivated by the friendliness and hospitality from our amazing staff. Certainly, we take great pride into creating memorable experiences by providing our dear guests with the best... More 

Rickmansworth, United Kingdom
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 weeks ago via mobile

Stayed here for 10 days in October. The hotel is set in amazing surroundings with forest in between the 2 blocks. The beach is a short walk and is beautiful. Rooms are spacious but do need updating. Bed was very comfortable. Room was cleaned daily, however I don't believe our sheets were cleaned once during the 10 nights we stayed.... More 

Helpful?
5 Thank Nicole D
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for your recent stay at IBEROSTAR Tucan & Quetzal. We are pleased to hear that you found our natural surroundings beautiful, that our wildlife experience was fantastic and that you relaxed at our wonderful beach. We regret to hear that your dinner experience did not live up to our usual level. We... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

The resort is beautiful and clean. The pool is wonderful and the beach is so beautiful. The food is average. Anyone who expects gourmet food at an all inclusive resort that isn't a 5 star is expecting too much. The breakfast buffet is really good and the Mexican buffet for lunch by the pool is great. The entertainment staff works... More 

Helpful?
2 Thank Laura D
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for choosing IBEROSTAR Tucan & Quetzal to spend your recent holiday. It is wonderful to read that you enjoyed our pleasant pool and beach area, our variety of tasty dishes, our lovely facilities and our fun entertainment activities with our amazing Star Friends team. We appreciate all our guests’ comments as it helps... More 

Ohio
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 4 weeks ago via mobile

Myself, my husband, sister, and her boyfriend decided on a return trip to this resort and thought it would be fun to bring some family. We brought, and paid for, three sons and a daughter-in-law. We booked the trip about 7 weeks in advance then I emailed the hotel and told them we were returning with more family and would... More 

Helpful?
5 Thank SDN1227
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for the opportunity to welcome you back at IBEROSTAR Tucan & Quetzal. We offer our most sincere apologies if you felt that our reception service was not up to our usual standards. Please know that our hotel does not guarantee any assignments prior of the arrival of our guests, however, we assure... More 

7,542 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7111)
Viewed
View from Room (231)
Viewed
Family/Play Areas (92)
Viewed
Hotel & Grounds (1616)
Viewed
Pool/Beach Area (1714)
Viewed
Room/Suite (459)
Viewed
Dining (491)
Viewed
Bathroom (27)
Viewed
Business Centre/Function Rooms (40)
Viewed
5:43
Videos (17)
Viewed
Other (2424)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (415)
Viewed
Adults' Pool (2)
Viewed
Amenities (65)
Viewed
Beach (26)
Viewed
Junior Oceanfront Suite (59)
Viewed
Pool (57)
Viewed
Dining (83)
Viewed
Sport Pool (4)
Viewed
Standard Room (46)
Viewed
The Hotel (73)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (16)
Viewed
Hotel & Grounds (1)
Viewed
Room/Suite (1)
Viewed
Other (14)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.1 km away
Iberostar Quetzal Playacar
Iberostar Quetzal Playacar
#39 of 213 in Playa del Carmen
4,203 reviews
22.3 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,297 reviews
22.0 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,461 reviews
Show Prices
Show Prices
Show Prices
22.1 km away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
5,522 reviews
1.2 km away
Hotel Riu Palace Riviera Maya
Hotel Riu Palace Riviera Maya
#36 of 213 in Playa del Carmen
4,961 reviews
2.6 km away
Playacar Palace
Playacar Palace
#18 of 213 in Playa del Carmen
3,798 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $290 - $674 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, VISIT US, INC. , Cancelon, Orbitz, Travelocity and Cheap Tickets so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#22 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#31 Spa Hotel in Playa del Carmen
#31 On the Beach Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
649 questions
Ask a question

See all questions (649)

Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Email them in advance to ask for quiet room like us and no smoking to remind them of what you want before you arrive”
 of 5 bubbles Love2Travel4Ever2088, 30 Nov 2016 | Read review
“1400 block has great opportunity to see the monkeys. The 1400 block is noisy until about 11 pm due to the resort next door.”
 of 5 bubbles Rinny2424, 26 Nov 2016 | Read review
“Ocean view, unless you are on 3rd floor...is not really pen...too many trees or palapa roof to look around.”
 of 5 bubbles chucksue13, 22 Nov 2016 | Read review
“Best block was 15. Centre of complex and close to jungle area, pools and beach”
 of 5 bubbles angiesan2016, 20 Nov 2016 | Read review
“I stayed in 13 which was perfect close to beach, rest,I had jungle view i saw peacocks, monkeys, raccoons,iguanas”
 of 5 bubbles Palm_trees1, 15 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay