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Iberostar Tucan Hotel

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6,099 Reviews from our TripAdvisor Community

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Showing 4,369: English reviews
Vancouver, Canada
Reviewed 1 week ago

If you want to be on one of the best beaches in the Playa del Carmen area then stay here.We vacationed at this resort 3 weeks ago and had a great time. The Pros: Great pool, fabulous beach, nice rooms and very clean. The service was generally very good, especially- Rosy at the Lobby Bar and Sarai at the beach.It...

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Helpful?
2Thank travelinggal636
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for taking the time to share your recent experience at IBEROSTAR Tucan & Quetzal. We are glad to read that our marvelous beach, our amazing wildlife, our nice facilities and the great services provided by our partners Rosy and Sarai were a highlight for you to enjoy a fantastic time. Your kind feedback is greatly appreciated...

Boston, Massachusetts
Reviewed 1 week ago

Iberostar is a great all inclusive resort, food is excellent, room is spacious and clean, service is very good. Internet WiFi is excellent, it works everywhere in resort property, beach is great. We were there for the New Year celebration. The dinner was great, but we were disappointed with the entertainment, they had e horrible show till 11:45 pm, chairs...

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Helpful?
2Thank Eve G
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. We are happy to know that our tasty dishes and special gala dinner, comfortable facilities, beautiful beach and gret services were of your enjoyment. We regret to know that our entertainment did not fulfill your expectations but please know your comment are of great help to continue improving...

Wakefield, Rhode Island
Reviewed 1 week ago

We arrived on Christmas and stayed till New Years Day... Great resort... everyone super friendly... very clean and well kept... BEST room... 1004... beach front.. to the side... away from any entertainment related noise.... beautiful grounds... peacocks.. monkeys... giant grasshoppers !! Would highly recommend..

Review collected in partnership with Iberostar
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6Thank Michelle L
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, It is wonderful to read that your room location, our beautiful grounds and wildlife and our friendly staff provided you with a memorable holyday vacation at IBEROSTAR Tucan & Quetzal. We hope to welcome you again soon on your next visit to the Riviera Maya. Cordially, Quality Manager IBEROSTAR Mexico

Midland, Michigan
Reviewed 2 weeks ago via mobile

We stayed at this resort for six nights and loved every minute of it. The staff, especially Bismark and Williams were phenomenal. We stayed over New Years Eve and they threw an amazing party. In the middle of the two resorts and areas between the beach were natural areas. We constantly saw peacocks and other wildlife roaming the facility which...

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Helpful?
6Thank ashtagg9
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful to you for choosing IBEROSTAR Tucan & Quetzal to spend your recent holidays. It makes us truly happy to read that you enjoyed every minute of your experience with us. We could not be grateful for all the kind compliments about our staff and services. Your attentive regards to our partners Bismarck, William and all...

Osoyoos, Bc, Canada
Reviewed 2 weeks ago

While staying the the Iberostar Tucan we were shocked that the "Disco" had been closed down. This meant at night there was no where to go and dance - the only place was the lobby bar. They said they closed it down as they are located quite close to Playa del Carmen. We stayed in building 13 and one night...

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5Thank annettestar
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR Tucan & Quetzal once again to spend your vacations. We truly appreciate that you have taken the time to share your experience with us and for your positive remarks regarding our attentive staff, especially of our partners Alejandro, Sabrina and both Edgar´s for their outstanding service. On the other...

farmington, connecticut
Reviewed 2 weeks ago

This hotel has immaculate mainatinace and a generally helpful firiendly staff Rooms were in great shape. We asked for quiet room and got them. No noise at all but far from theater pool and beach. That was fine with us. Wildlife and " jungle" in the center of property a rea l plus. Food was generally ok and sometimes quite...

Review collected in partnership with Iberostar
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5Thank pbchi
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are pleased to read that your stay at IBEROSTAR Tucan & Quetzal outstands by our wonderful environment and our accommodating staff, and that your room accommodation preference was met. We apologize for the inconveniences you experienced during your stay as we will continue working hard to improve and provide the quality services we stand out for. We...

London, United Kingdom
Reviewed 2 weeks ago

Iberostar Tucan is a lovely hotel (not contemporary or modern), but it has got a Mexican feel to it. There is a lovely jungle in the middle and the beach is to die for! White sand, shallow shore, clear water............. The pool is also impressive. Very big with loads of activities at all times. Pool party is a must! There...

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4Thank sylwia177xxx
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for spending your Christmas holidays at IBEROSTAR Tucan & Quetzal. It is wonderful to hear that you had both fun and relax at our lovely facilities and with our entertaining activities. We are glad that our beautiful grounds and our amazing beach were of your liking and we appreciate your kind recognition towards our hardwiring staff....

Reviewed 2 weeks ago

This is the first time we tried an all inclusive and the first time to the Yucatan. The Iberostar Tucan and Queztal was the best choice for us as an all inclusive, mostly for the great room, the amazing beach, and the low key resort vibe. First the beach: plenty of space, clean, just enough waves to play in, always...

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Helpful?
11Thank David R
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, Thank you for the opportunity to host you at IBEROSTAR Tucan & Quetzal for your first experience at the Riviera Maya. We appreciate you have taken the time to share your experience at our facilities and it pleases us to read that our hotel met your expectations due to our amazing beach, comfortable room, friendly staff and tasty...

Stillwater, Minnesota
Reviewed 2 weeks ago via mobile

All 20 of us (age 8-82) had a great time staying at Iberostar Tucan. We requested, and were given, rooms near each other. We stayed in bldgs 12 & 13--closer to the beach and pool than to the lobby and buffet. We were away from the resort entertainment, however, could hear the next door entertainment at times. The beach was...

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6Thank scubaski56
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful for your group stay at IBEROSTAR Tucan & Quetzal on your recent trip to the Riviera Maya. It is great to know that your accommodation preferences were met and that our amazing beach, beautiful environment and restaurant experience provided with a memorable experience. We look forward for your soon return to Playa del Carmen. Best...

Seattle
Reviewed 2 weeks ago

Our families (grand parents, children with spouses and 4 grand kids ages 6-14) spent a week at the Iberostar Tucan Dec. 17 - Dec. 24, 2016. We had a wonderful time. The pools and beach did a great job of occupying the grand kids. The all inclusive aspect was perfect for a bunch of hungry kids. The food was good...

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4Thank stcolt
Quality manager I, Quality Manager at Iberostar Tucan Hotel, responded to this review

Dear guest, We are thankful for the opportunity to recently welcome your family at IBEROSTAR Tucan & Quetzal. It is great to know that you had a fantastic time and that all our services and facilities were pleasant and accommodating. You are very kind for recommending us and we would be honored to serve you again in a near future....

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Privileged situation directly on the beach of Playacar, around 3 km from the town of Playa del Carmen. Specially recommended for honeymooners. Varied, colourful entertainment programme. Large pool area. ... more   less 

Additional Information about Iberostar Tucan Hotel

Address: Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $290 - $757 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Tucan Hotel 3.5*
Number of rooms: 350
Reservation Options:
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Also Known As:
Iberostar Playa Del Carmen
Iberostar Tucan Mexico
Iberostar Tucan Playa Del Carmen
Playa Del Carmen Iberostar
Iberostar Tucan Quetzal
Iberostar Tucan Playacar
Iberostar Tucan Hotel Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#13 Family Hotel in Playa del Carmen
#21 Top resorts Hotel in Playa del Carmen
#25 Romantic Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Iberostar Tucan Hotel staff and other travellers.
684 questions
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Questions? Get answers from Iberostar Tucan Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We reserved the Junior Ocean view (Rooms 1032, 1023). Lovely views. Note that 1023 had a rather large tree obscuring much of the view.”
 of 5 bubbles Ltkije, 14 Jan 2017 | Read review
“Near the beach, or near the lobby, if you want to have it quieter.”
 of 5 bubbles WinnipegSteve, 8 Jan 2017 | Read review
“Block 12 is good handy for beach and pool, you also get a visit from the monkeys!”
 of 5 bubbles kate-lees, 7 Jan 2017 | Read review
“I think all the rooms would be good at this resort.”
 of 5 bubbles debbiecU987RD, 6 Jan 2017 | Read review
“first floor beach front was lovely”
 of 5 bubbles Sally12049, 5 Jan 2017 | Read review
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