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01/10/2017 02/10/2017
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    Iberostar Tucan Hotel

    Avda Xaman-Ha, Lote Hotelero | Fraccionamiento Playacar Nro 2, Playa del Carmen 77710, Mexico
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    Lowest prices for your stay
    01/10/2017 02/10/2017
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    US$290
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    Traveller (7709)
    Pool & Beach (1922)
    Room & Suite (831)
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    Overview
    • Excellent63%
    • Very good27%
    • Average7%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “star friends” (503 reviews)
    “howler monkeys” (196 reviews)
    “jungle area” (155 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Butler Service
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (6,596)
    There are newer reviews for Iberostar Tucan Hotel
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    21 - 25 of 4,607 reviews

    Reviewed 17 August 2017

    I'll try to provide a solid, fair summary so you can get a clear picture in your head and sift through the extreme responses, and also address some things you are probably wondering about. Background--previously have been to two all-inclusives. Overall, my family (including wife...More

    Review collected in partnership with Iberostar
    5  Thank h0ckeyfamily2017
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 weeks ago

    Dear guest, Thank you for taking the time to write your review about IBEROSTRA Tucan & Quetzal. We are grateful to have welcomed you at our resort and to read that our great location, lovely surroundings and wildlife, pool and beach area and our accommodating...More

    Reviewed 16 August 2017

    Our trip started badly the moment we arrived and found out that the rooms promised by Apple Vacation were not available, which may or may not have been the hotels fault, but for those who want two double beds in the junior suites, they are...More

    2  Thank Stacey G
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 3 weeks ago

    Dear guest, Thank you for taking the time to write your review on IBEROSTAR Tucan & Quetzal. Firstly, we are glad to hear that our Customer service, attentive staff and natural surroundings were of your liking. We would like to inform that our website shows...More

    Reviewed 14 August 2017 via mobile

    Let's start with a few negatives and that is reception. This is really disappointing as this is where the holiday starts and ends. For us the start was very disappointing and in my opinion they really need to sort this out. They are unhelpful and...More

    Thank James H
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 16 August 2017

    Dear guest, Thank you for sharing your comments on your experience at IBEROSTAR Tucan & Quetzal. Firstly, we appreciate your recognition to our hotel staff for its attentiveness and we are happy to know their service was a positive remark. On the other hand, we...More

    Reviewed 14 August 2017

    Overall the place is beautiful especially if you love wildlife. Lots of monkeys, iguanas, and other animals in the jungle area. The only complaints I have are that the food wasn't as good as some other resorts I've been to and that they push you...More

    1  Thank Joel M
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 16 August 2017

    Dear guest, Thank you for recently staying at IBEROSTAR Tucan & Quetzal. It is great to know that you greatly enjoyed our beautiful grounds with its lovely wildlife as well as our friendly staff and pleasant pool and beach area. Thank you for sharing your...More

    Reviewed 13 August 2017 via mobile

    First the pros- rooms are clean and comfortable. Mini fridge stocked daily as inclusive. Grounds well kept. Animation team was friendly and entertaining during the tropical storm with games, etc. special thanks to Ivan aka Chocolatte. Bartenders were pleasant and accommodating with special thanks to...More

    2  Thank rockyfitz
    Response from Quality manager I, Quality Manager at Iberostar Tucan HotelResponded 16 August 2017

    Dear guest, We are thankful for having recently received you at IBEROSTAR Tucan & Quetzal. Your kind recommendation is greatly appreciated and it is great that our Entertainment activities, pleasant ambience and charming natural grounds were of your liking. Your kind mention to our partners...More

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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Free Parking
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Internet
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Adult pool
    • Outdoor pool
    Details
    • Price range
    • US$188 - US$524 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #13 Family Hotel in Playa del Carmen
    • #16 Green Hotel in Playa del Carmen
    • #25 Top resorts Hotel in Playa del Carmen
    • #25 Romantic Hotel in Playa del Carmen
    • #32 Spa Hotel in Playa del Carmen
    • #35 On the Beach Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 350
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, VISIT US, INC. , Cheap Tickets, TravelUp, Travelocity, Booking.com, Cancelon, TripOnline SA, Hotwire and getaroom.com so you can book your Iberostar Tucan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Iberostar Playa Del Carmen ,
    • Iberostar Tucan Mexico ,
    • Iberostar Tucan Playa Del Carmen ,
    • Playa Del Carmen Iberostar ,
    • Iberostar Tucan Quetzal ,
    • Iberostar Tucan Playacar ,
    • Iberostar Tucan Hotel Playa Del Carmen, Riviera Maya, Mexico
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    Traveller (7709)
    Pool & Beach (1922)
    Room & Suite (831)
    Dining (615)
    Hotel & Grounds (4540)
    Family and Play Areas (112)
    Business Centre & Event Rooms (41)
    Bathroom (34)
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    Ask a question
    Questions & Answers
    Oldfartz
    20 September 2017|
    Answer
    Response from Lesley T | Reviewed this property |
    absolutely every juice you can think of and yoghurt drinks x
    0
    Votes
    MPA-UK
    19 September 2017|
    Answer
    Response from Lesley T | Reviewed this property |
    we where in 17 facing the gardens and had daily visit from a monkey. they get around! as long as its a top floor room you should see monkeys x
    0
    Votes
    Room Tips
    "When you check in, ask to see a map of the resort before they confirm your room and then ask for a building..."
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    "block 16 is close to the lobby/nightshow/breakfast restaurant short walk to the beach however, you will see..."
    Read review
    "Ocean front rooms are the best"
    Read review
    "Building 10 is by the beach, building 19 is by the lobby"
    Read review
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