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The Reef Playacar

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The Reef Playacar
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4,161 Reviews from our TripAdvisor Community

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Showing 2,541: English reviews
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Reviewed yesterday NEW

We have been visiting this hotel annually for 8 years. While we have always thought it was a great value, this year they improved the quality of the food and service. It is especially noticeable in the two private restaurants that are free to all guests as part of the all-in amenities. Good value, improved food and service, small personal...

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Helpful?
Thank David-NYC999
Montreal, Canada
Reviewed yesterday NEW

Really got to relax on this trip. We found that there was a good combination between quiet times/places and activities depending on what you were looking for. Food was good quality, service was excellent. Rooms are a bit dated but clean, unless you are in premium. The Playacar has nicer grounds and a great beach, but the food at Coco...

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Helpful?
Thank Marc D
Olds, Alberta
Reviewed 2 days ago NEW

We were happy with our stay at the Reef. It is a small resort that makes it easy to get around for meals and to the beach. The beach was huge and had lots of umbrellas. The food in the main restaurant was the usual Mexican fare and I found it very good. However the salad bar was lacking. Exceptional...

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Thank Edward C
Golden, Canada
Reviewed 3 days ago NEW

The service we received by all the staff members was excellent. They were attentive whether we were at the restaurants, beach, bar, staff looking after your room, front desk or anywhere at the resort. The room was nice and clean and had everything that we needed daily. Just remember if there is something that you want or need all you...

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Helpful?
Thank rcardno2017
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear rcardno2017, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. We are glad to read that you were provided with our courteous, outstanding service. Our staff is highly committed to excellence...

Great falls
Reviewed 6 days ago NEW

Enjoyed our stay. Awesome they had the Super Bowl on the big screen with a buffet and drinks in the entertainment room. Our room was right next to pool which was beautiful view but noisy at times. There was not much Hot water.

Review collected in partnership with this hotel
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Helpful?
Thank 439kristyr
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear 439kristyr, Thank you for taking the time to write a review about your vacation with us. We are very happy to read that you enjoyed your stay in our hotel. We are glad to know that you enjoyed the Super Bowl set up at the theatre. Regarding the hot water we are not having inconveniences nowadays but we will...

New York
Reviewed 1 week ago NEW

We can never get enough of the Reef.... The friendly accommodating staff.... To the Beautiful beach at the Reef Playacar... We absolutely love Botecellis .... And the wonderful Breakfast and delish coffe each morning greeted by a friendly smile!!!!! The entertainment staff poolside gets better and better each year!!!!! They really try at the Reef Playacar to make your stay...

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Helpful?
Thank lisa a
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear lisa a, Thank you for the trust you gave us for choosing our hotel once again as your holiday destination. We were very happy to welcome you here again and to provide you the courteous service you deserve. Thank you for the positive comments regarding our Entertainment staff. We are glad to read that you were provided with our...

Reviewed 1 week ago NEW

My husband and I had the superior suite and the gold wristband. Worth it for the international liquor and wifi in the whole hotel. I could even access the internet on the beach. If you desire a small resort, where everything is close-by, this is the one. Beautiful beach, comfortable longchairs and even luxury exterior beds everywhere on the site....

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Helpful?
Thank Chantal L
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Chantal L, We would like to thank you on the behalf of the entire staff of The Reef Playacar. It is a pleasure to read your detailed review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. We are glad...

Springhill, Nova Scotia
Reviewed 1 week ago NEWvia mobile

We are 2 couples in our 50's and we stayed Feb 12th to Feb 19th 2017. We upgraded to the premium package which gave us access to the premium area at the beach with supposedly top shelf liquor. They did have coors light beer and grey goose but for a resort in Mexico, they had no top shelf tequila. The...

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1Thank Oceansong2001
Reviewed 1 week ago

Go for the upgrade to the deluxe room and gold wristband. Buy it before you arrive for the best price. The gold wristband allows you access to private beach areas and dining in all restaurants.The wristband also gives you access to all top shelf liquor!

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1Thank Greg S
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Greg S, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to know that you enjoyed up-grading to our Premium package...

Pueblo
Reviewed 1 week ago

After almost 15 years, my husband and I returned to our honeymoon site with our two boys. They wanted to see the same place we had stayed at before. I was concerned that the resort may not be as nice as some of the other resorts in Playacar, but I also looked forward to reminiscing at this resort. The Reef...

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Helpful?
Thank Marsha P
TheReefResorts, Brand Executive at The Reef Playacar, responded to this review

Dear Marsha P, Thank you for the trust you gave us for choosing our hotel once again as your holiday destination. We were very happy to welcome you here again and to provide you the courteous service you deserve. It is a pleasure to know that you like our hotel surrounded by nature and our hotel size. We greatly appreciate...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Breakfast included
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Babysitting
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $262 - $519 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#50 Top resorts Hotel in Playa del Carmen
#56 Spa Hotel in Playa del Carmen
#64 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#80 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
202 questions
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Indiana

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Questions? Get answers from The Reef Playacar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We preferred an upper floor so that we could keep out sliding door open all night instead of using the a/c and requested a king bed.”
 of 5 bubbles rcardno2017, 25 Feb 2017 | Read review
“Do not get a room on the first floor. Bad odor...”
 of 5 bubbles 149chantall, 21 Feb 2017 | Read review
“premium rooms are excellent and offer more privacy”
 of 5 bubbles GeertvanHeijningen1, 13 Feb 2017 | Read review
“request a King bed room vs. 2 doubles”
 of 5 bubbles stephmc007, 3 Feb 2017 | Read review
“Stay somewhere else!”
 of 5 bubbles MrGreenBeanz, 31 Jan 2017 | Read review
5 of 5