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The Reef Playacar

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The Reef Playacar
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3,913 Reviews from our TripAdvisor Community

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Showing 2,434: English reviews
Pomona
Reviewed yesterday NEW

The hotel was nice, tubs needs improvements. The pool and stairs for the beach needs a rail. The staff was very very friendly and helpful at all times. We had an issue but the staff went the extra mile to fix it.. too bad wifi not "free".. location to excellent..!! I want to return to the new hotel.

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Helpful?
Thank G8048KZtaniac
Houston, Texas
Reviewed yesterday NEW

I enjoyed the beach and the scenery. However, I was a little disappointed in the food, I have had better Mexican food here in Texas, the food was bland. The staff at the front desk didn't look up just spoke to the computer and not me. The rooms need to be upgraded with bigger TVs.

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Helpful?
Thank krystal232
Kalamazoo, Michigan
Reviewed yesterday NEW

4 Nights in the beginning of December weather was phenomenal as was the food! Rooms were a bit sparse but clean. Not a big fan of stair but LOVED the villa styling. We will defiantly be back... same time next year!?!

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Helpful?
Thank Julie G
Washington state
Reviewed yesterday NEW

My party stayed in two studio rooms for one week. We had the VIP all inclusive package. The food was okay at the buffet, less than okay at the Mexican grill restaurant, but the Italian restaurant was excellent. The bartenders at all the bars were friendly and made good drinks. The rooms were acceptable. Our air conditioning quit working the...

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Thank Lori R
Livingston, Montana
Reviewed 2 days ago NEW

I have been here 2 times now. The staff is excellent! The food is excellent and so is the location. We did experience some construction noise while we were there, and the drink mixers tasted funny this time. I avoided those and chose the fresh juice instead! I am planning a trip with a large group for next year, I...

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Thank N1462YOamyb
Paso Robles, California
Reviewed 2 days ago NEW

The Reef Playacar is everything you could want in an all inclusive vacation spot. The staff is wonderful, rooms clean and spacious, hotel grounds are perfectly manicured, and the beach and pool areas could not be beat. The dive shop and tour booking were easy to find and staffed with very helpful people that cared about the guests. The food...

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Thank Carol C
Montreal, Canada
Reviewed 3 days ago NEW

staff were great, food ok, room ok except for the mattress very hard. internet wifi was poor (very slow) if it included with the stay it will be ok, but we have to pay extra for wifi and it's a very poor steaming quality. for conclusion if it was not about our membership that we think we paie for nothing,...

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Thank ericduchesne
Loveland, Colorado
Reviewed 4 days ago NEW

We have stayed here many times over the last 16 years. As of late, they seemed to be stepping up their game! I watched as they planted six nice sized palm trees on the beach in front of the property. This will make a very nice addition to the look and feel of the beach front! The menu at La...

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1Thank Vernon S
Lafayette, Louisiana
Reviewed 4 days ago NEW

Food was below average but the service, location, grounds and beach make it well worth the stay. If your a liquor drinker I would recommend upgrading to the premium because you have top shelf choices. Plus Nico's is a nice place to hangout to get out of the sun and have some cocktails.

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Thank Amy L
Springfield, MA
Reviewed 5 days ago NEW

My wife and I visited the Mayan Riviera for the first time ever this past week. Although we spent time in Cozumel and other local spots, we decided to pick a resort in Playa Del Carmen due to it's central location. And we are very happy we picked The Reef Playacar for our lodging, etc.! High quality resort with excellent...

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Helpful?
Thank donh6582016

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Free Breakfast
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
This boutique style all-inclusive resort is located on a beautiful white sandy beach just steps away from the famous 5th Avenue in Playa del Carmen, Riviera Maya, Mexico. The hotel offers all food and domestic drinks, 1 buffet restaurant, 2 a la carte restaurants, Italian & Gourmet($), snack bar, ice cream parlor, various bars including a swim up bar, 2 pools, kids club, daily activities & nightly entertainment. ... more   less 

Additional Information about The Reef Playacar

Address: Paseo Xaman-Ha, Ret. Sayil s/n | Fracc. Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $276 - $656 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Playacar 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Reef Playacar Hotel Playa Del Carmen
Reef Club Playacar
Reef Playacar Mexico
Reef Playacar Playa Del Carmen
The Reef Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#46 Top resorts Hotel in Playa del Carmen
#53 Spa Hotel in Playa del Carmen
#59 On the Beach Hotel in Playa del Carmen
#64 Family Hotel in Playa del Carmen
#82 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Playacar staff and other travellers.
182 questions
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Questions? Get answers from The Reef Playacar staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“See your room before you actually go to it-we signed papers saying "king bed, high floor level"-we had 2 double beds, on the floor level.”
 of 5 bubbles young86, 28 Nov 2016 | Read review
“great beach and view”
 of 5 bubbles , 19 Oct 2016 | Read review
“Chhoose a room near the pool, beach and buffet restaurant.”
 of 5 bubbles Dolphin913, 8 Oct 2016 | Read review
“Here is my tip to get a good room.. Stay elsewhere!”
  • Obvious mold on the ceiling, and this wasn't the only spot.
  • Decent sized room, bed was hard as a rock.
 of 5 bubbles briansalvi, 28 Sep 2016 | Read review
“If you are an older couple get as far away from the pool and the entertainment staff as possible!”
 of 5 bubbles 5huckel5p, 25 Sep 2016 | Read review
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