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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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11,640 Reviews from our TripAdvisor Community

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Showing 6,725: English reviews
Nashville, Tennessee, United States
Reviewed 2 days ago NEW

I have never stayed at an "eco" resort before but have been to several all-inclusives. We booked the Adults Only Select Club and it was well worth it. My favorite part was the beachside drink service and clubhouse nearby. They threw a heck of a NYE party as well. :) It was a great all-around experience with plenty to do...

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1Thank t1ffany_lynn
Philadelphia, Pennsylvania
Reviewed 2 days ago NEW

I straggled with mix feelings for this review. We were at Sandos Caracol last month. Our arrival was hard because I was not feeling good and when we got there the front desk services was awful. It took forever just to get the key for the room the girl who registered us never offer to send our luggage to the...

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Thank Esther H
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Esther H, While we are very happy to read your positive comments, we would like to extend our most sincere apologies for the inconveniences you had during your stay. We strive to resolve all guests challenges with a sense of urgency as they are here to relax in a stress free environment. We can assure you that here at...

Baltimore, Maryland
Reviewed 3 days ago NEW

I struggled between 4 and 5 stars for this review. I recently organized a trip to this resort, my first visit, for a small group of six female travelers in a small travel interest group. We traveled over the MLK holiday weekend, staying for 4 days, 3 nights in Select Club (Adult Only) accommodations. I selected this resort for its...

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12Thank SongnDance
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear SongnDance, While extending you a warm regard, we would like to thank you for sharing your views and comments related to your recent stay at Sandos Caracol Resort. We are very happy to see that overall you and your group had a great time in our hotel and that you enjoyed our activities and shows. We are sorry that...

Parry Sound, Canada
Reviewed 3 days ago NEW

Our stay at Sandos Caracol was excellent. The room was spacious, with a big balcony. Complete with a Jacuzzi tub on the balcony. The staff were welcoming and always pleasant and ready t offer any kind of assistance. A few people recognized us from previous visits and treated us just like family. Juana greeted us with a big smile and...

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Helpful?
Thank Wendy J
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Wendy J, We are pleased to read that you enjoyed a great stay on your last holidays with us. Here at Sandos Caracol we work together as a family, and love to extend that feeling to our guests; it is our pleasure to know that it felt just like home. Thank you for recognizing the staff that made your...

Dudley, United Kingdom
Reviewed 3 days ago NEWvia mobile

Just got back from a fantastic two week holiday. A very unique hotel. We were staying in the adult only section and monkeys visited our balcony most days. The wildlife was amazing, raccoons, coaties were seen everyday. The beach was a little let down as it was very rocky and rough, even with sea shoes it was difficult to get...

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1Thank rebecca w
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear rebecca w, Thanks a lot for sharing your vacation experience in this internet site. We are happy to know that although you highlight some issues that caused you some discomfort for having to go to the designated areas to smoke, in general you had a pleasant stay with us. We would further like to extend to you our most...

Reviewed 3 days ago NEWvia mobile

Stayed here and had my wedding here. People are very nice and it is nice. But the beach is rocky and when I asked for an extension of my stay the would give the run around. I had asked in the beginning of our stay and the third I would not not get an answer whether I could or could...

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Helpful?
Thank Aileen O
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Aileen O, Please receive our kind greeting. We would like to thank you for the effort you took in writing this review. Our guest’s comments are very important to us, as we consider them as significant feedback on our performance and provide us with great ideas on how to improve our service. We would like to extend our sincere...

Reviewed 3 days ago NEWvia mobile

Great family resort, fantastic food in the restaurants, fun water slides and very nice staff especially Roy in the sports bar who took care of and entertained us. Thanks Roy! Only downfall is that mother nature has removed the sand from the ocean floor, leaving no real swim area in front of the resort.

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1Thank Jason F
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear Jason F, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We are glad to know that our services, especially those provided by Yanell and Victor were an asset to your holidays with us. Our team is always working hard to achieve all our guests comfort, and...

Ottawa, Canada
Reviewed 4 days ago NEW

We travelled as a family of 5 in Jan. 2017. Check in could've been long have I not read many reviews from this site. My husband went straight to the desk as I took care of the luggage. It still took 15-20 minutes. We had Alex great us with what sounds like time share although they don't call it that....

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4Thank MSM0078
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear MSM0078, We would like to thank you for posting this kind review, and sharing the wonderful experience you had during your stay. We appreciate your compliments as well as your constructive criticism. We know how important it is our guests opinion to the continuous growth of our hotel, so thank you for that. The smell you talk about is...

Elliot Lake, Ontario
Reviewed 4 days ago NEW

We were 2 female adults. Attended Dec. 15 to Dec. 25/17. Complex was very nice and clean. All staff would wear hair nets. Fabulous Food Mayan Fire was spectacular. Adults section beside ocean had lots of beach chairs.. Rooms were spacious and very cleaned. Re stocked every 2 days. Water Cooler in the room. For drawbacks: Beach very rocky. Not...

Review collected in partnership with this hotel
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1Thank nicberna
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear nicberna, While extending you a warm regard, we would like to thank you for sharing your views and comments related to your recent stay at our Resort. We are very happy to see that overall you had a great time in our hotel and that you enjoyed particularly our adult’s only section. Rest assured that we will take into...

Vacaville, California
Reviewed 4 days ago NEW

Beautiful property set in a jungle, on the beach. Family oriented but also couples friendly with an Adults Only pool area. Lots to do for all from kayacking, bicycling, walking through jungle with monkeys and numerous other animals, swimming in cenotas on property, to viewing Mayan ruins on property, even a water park for kids and adults. The beach is...

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1Thank kelly15_12
Sandos_Caracol, Gerente at Sandos Caracol Eco Resort, responded to this review

Dear kelly15_12, Thank you very much for your review, we are so happy to hear that the efforts and dedication of our staff made such a positive impact on your vacation. Our team is one of the most motivated as we love to know that our guests are having wonderful experiences. We are glad that your experience with us was...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Room Service
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Concierge

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $257 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com and Travelocity so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#12 Business Hotel in Playa del Carmen
#38 Top resorts Hotel in Playa del Carmen
#45 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#74 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,031 questions
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Questions? Get answers from Sandos Caracol Eco Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If mobility impaired, ask for a ground floor room. If traveling with adults - definitely choose Select Club accommodations!”
 of 5 bubbles SongnDance, 18 Jan 2017 | Read review
“There are different room types for everybody.”
 of 5 bubbles 941wendyj, 18 Jan 2017 | Read review
“Bring water shoes”
 of 5 bubbles MSM0078, 17 Jan 2017 | Read review
“Rooms near main pool are more centrally located but of course there will be the pool activities to hear.”
 of 5 bubbles kelly15_12, 17 Jan 2017 | Read review
“Building 61 was a great location in the adults section”
 of 5 bubbles rsimon9096, 15 Jan 2017 | Read review
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