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03/09/2017 04/09/2017
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    Sandos Caracol Eco Resort

    Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
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    Best prices for your stay
    03/09/2017 04/09/2017
    Savings alert: 35% below average rate

    The price you found is 35% lower than this hotel's average rate of US$240/night.

    We analyze rates over a 60 day period, and compare your selection to the average rate of comparable stays to ensure you're getting the best possible deal.

    US$180
    US$156
    SAVE US$24
    US$180
    US$180
    Traveller (13852)
    Pool & Beach (2734)
    Room & Suite (1302)
    Occidental at Xcaret Destination
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    #69 of 211 hotels in Playa del Carmen
     
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    Overview
    • Excellent49%
    • Very good33%
    • Average11%
    • Poor4%
    • Terrible3%
    Travellers talk about
    “select club” (1,240 reviews)
    “aqua park” (436 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Pool
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Water Park
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    3.5 Star Hotel
    All hotel details
    Offers from Sandos Caracol Eco Resort
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    Occidental at Xcaret Destination
    12,598 reviews
    #69 of 211 hotels in Playa del Carmen
     
    The Royal Haciendas All Suites Resort & Spa
    3,579 reviews
    #49 of 211 hotels in Playa del Carmen
     
    Le Reve Hotel & Spa
    833 reviews
    #99 of 211 hotels in Playa del Carmen
     
    Petit Lafitte
    1,545 reviews
    #6 of 211 hotels in Playa del Carmen
     
    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (12,650)
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    There are newer reviews for Sandos Caracol Eco Resort
    See the most recent reviews

    11 - 15 of 7,343 reviews

    Reviewed 4 days ago

    had such an amazing week, this is my third year in a row, and it didn't disappoint. It was actually the best yet, knew about beach and were prepared, you can walk aout 5 minutes down the beach where their isn't that may rocks and...More

    Thank eazstream
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 3 days ago

    Dear Eazstream On behalf of the SandosCaracol family, I thank you for commenting about the experiences lived while in our hotel. Thank you for highlighting the positive attributes you were able to enjoy, we hope to have the pleasure of serving you again in the...More

    Reviewed 5 days ago via mobile

    We booked a signature eco junior suit and it was perfect for my family (two adults three small children) The room was nice and spacious with a second room for my kids. The only complain was that the doors would keep propping open. Hard to...More

    Thank Miriam R
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 4 days ago

    Dear Miriam, We appreciate the time you have taken to write this review regarding your recent experience with us. All our guest’s comments are valuable for us, as this always help us to improve. Please be certain that we are going to take your highlights...More

    Reviewed 5 days ago

    We would definitely recommend a stay at Sandos; plenty to do such as kayaking, snorkelling and watching the wildlife. We loved the spider monkeys! The teppanyaki restaurant was fantastic for our daughter's birthday meal! Chef Youani gave us an unforgettable show, thanks to Captain Jose,...More

    Review collected in partnership with this hotel
    3  Thank Jackie H
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 4 days ago

    Dear Jackie, Thank you for those great comments and we are glad your vacation was a wonderful experience. We make sure that our guests always receive the best service, thanks to the efforts of our employees who work diary with dedication and passion. We hope...More

    Reviewed 6 days ago via mobile

    I usually leave stunning reviews and can't find many things wrong with places,but here it goes. There is literally trash everywhere here (Sandos Hotels & Resorts Sandos Caracol Sandos4u Sandos Caracol Eco Resort) - trash on the beach, restaurants, walkways, pool. The walkways smell like...More

    2  Thank Avynew
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 4 days ago

    Dear Avynew. We are really concern about you opinion of your actual stay with us. We would love to assist you to improve this impression that do not reflect our everyday service and standards of quality. We are surprised to read it, as our concierge...More

    Reviewed 6 days ago via mobile

    I haven't been yet,but will be going on August 21st 2017.Im sure it will be very nice,but communication is completely lacking ! I've sent over a dozen emails and received NO replies.When I call,I always get disconnected before getting an answer ! I hope it's...More

    2  Thank Charles F
    Response from Web_Sandos, Director de Relaciones con Clientes at Sandos Caracol Eco ResortResponded 5 days ago

    Dear Mr Ferguson, As we spoke before, I truthly apologise for this miscomunication. We know that now you are being assisted for our web relations manager. We are sure you will have a great and unique experience with us. Best regards

    Occidental at Xcaret Destination
    12,598 reviews
    #69 of 211 hotels in Playa del Carmen
     
    The Royal Haciendas All Suites Resort & Spa
    3,579 reviews
    #49 of 211 hotels in Playa del Carmen
     
    Le Reve Hotel & Spa
    833 reviews
    #99 of 211 hotels in Playa del Carmen
     
    Petit Lafitte
    1,545 reviews
    #6 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Room Service
    • Free Internet
    • Hotel Amenities
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Babysitting
    • Airport Transportation
    • Banquet Room
    • Conference Facilities
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Tennis Court
    • Hot Tub
    Details
    • Price range
    • US$150 - US$404 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #31 Green Hotel in Playa del Carmen
    • #45 Top resorts Hotel in Playa del Carmen
    • #52 Spa Hotel in Playa del Carmen
    • #59 Family Hotel in Playa del Carmen
    • #72 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 956
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, BookIt.com, Expedia, Hotels.com, Agoda, Hotwire, Cancelon, HotelsforEveryone, getaroom.com, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Sandos Caracol Eco Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Caracol Beach ,
    • Sandos Caracol Eco Hotel ,
    • Sandos Caracol Beach Resort Spa ,
    • Sandos Select Club ,
    • Sandos Caracol Mexico ,
    • Hotel Sandos Caracol Eco ,
    • Caracol Village Hotel Playa Del Carmen ,
    • Sandos Caracol Beach & Spa Mayan Riviera ,
    • Sandos Caracol Resort ,
    • Sandos Caracol Riviera Maya
    Add Photo Photos
    Traveller (13852)
    Pool & Beach (2734)
    Room & Suite (1302)
    Dining (1058)
    Hotel & Grounds (8516)
    Family and Play Areas (603)
    Bathroom (154)
    Business Centre & Event Rooms (64)
    Nearby
    Occidental at Xcaret Destination
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    2.64 km away
     
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    .85 km away
     
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    .51 km away
     
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    Ask a question
    Questions & Answers
    travelbuddy87
    20 August 2017|
    Answer
    Response from Martin L | Reviewed this property |
    ignore all the timesales people waiting outside just find ur transport never had any trouble landing at cancun
    0
    Votes
    Room Tips
    "Ask for top floor - much lighter and less likely to flood in a tropical storm"
    Read review
    "For children book a room near the pool. I stayed in 3501."
    Read review
    "Make sure you are not near building work"
    Read review
    "This resort has live nature"
    Read review
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