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Sandos Caracol Eco Resort

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Sandos Caracol Eco Resort
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12,156 Reviews from our TripAdvisor Community

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There are newer reviews for Sandos Caracol Eco Resort
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Showing 7,063: English reviews
Calgary, Canada
Reviewed 12 November 2012

Just got back from a week trip to this resort. The resort was not bad but not fantastic. This was my first all inclusive experience so i have no other resorts to compare to but i must say i was let down a little bit. The room was clean but the cleaners came around to clean around 8:00 AM everyday...

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1Thank Dianna H
Toronto, Canada
Reviewed 10 November 2012

friendly and helpful staff clean great food, great selection of foods/variety plenty to do and see within the resort although we had a few issues at check in and throughout the stay the staff was helpful, they didnt go above and beyond but tried their best to help.

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Thank Italiana84
Milton Keynes, United Kingdom
Reviewed 10 November 2012

just back from this great hotel. only went for a week which isnt long enough. we had an eleven hour flight on the way out. mexico was much greener than i thought and very hot. transfer was good, around 40 mins. the room was one of the older ones and the sink had a crack in it but the rest...

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1Thank laura196150
Gloucester, Massachusetts
Reviewed 9 November 2012

We have stayed at the Sandos Caracol three years in a row, It gets better each year! There is plenty to do for the children, the Water Park, animals, games, activities etc. We loved the Brazilian food and the specialty dinners. At one point we were a group of 14, and the staff was always so helpful in any of...

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2Thank goularts
Winnipeg, Canada
Reviewed 7 November 2012

Went to this resort as a group for a wedding in February; I wouldn’t stay here again. Check in was a nightmare. We booked 8 months before and we requested an adjourning room or at least a room side by side (we traveled with 2 children and this was the reason). They didn’t have this info and could not accommodate...

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7Thank Travelover2001
New York
Reviewed 4 November 2012

I have just returned from a trip to Sandos Carocol and I must say that this has been the best trip to Mexico in my entire life. I was impressed with the state of the facilities, the attention to detail by all members of the staff and the great service they always provide you. I love the restaurant los lirios,...

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6Thank Bill C
Bungay, United Kingdom
Reviewed 2 November 2012

We just arrived back from here yesterday having spent 2 very enjoyable weeks there. On arrival we checked in and were greeted by the 'Guest Services' aka Timeshare people. We just listened to them tell us a bit about the hotel and what's where etc and as soon as she started talking about doing a tour with a key holder...

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6Thank Bodminman
Reviewed 30 October 2012

Just returned from a week AIC @ Sandos Caracol Resort for a wedding... what a fantastic hotel! The staff are very friendly and can't do enough for you, the mini bar is stocked up nicely every day and the food was excellent with plenty of choice. The drinks are served literally 24/7 and the staff even bring the drinks to...

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6Thank leewhitehouse81
Palm Bay, Florida
Reviewed 30 October 2012

My husband and I just returned home from our two week vacation. One of our weeks was spent at this resort. This is our third time at this particular Sandos location and I think it just gets better and better each time we go. The food was great, the rooms were very nice and the staff is awesome. I would...

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4Thank Tom S
Sandos_Caracol, General Manager at Sandos Caracol Eco Resort, responded to this review

Dear guest, On behalf of every member of the Sandos Caracol Eco Resort & Spa, I would like to thank you sincerely for taking part of your precious time to share this beautiful review with us and other readers of this internet page. I am extremely happy to see that the improvements to our hotel are well received by our...

Milwaukee, Wisconsin
Reviewed 30 October 2012

We just returned from our vacation this past Saturday. We stayed there from October 20 - 27th. The resort is beautiful!!! Checkin was smooth; Yamira was wonderful and took some time to show us a map and explain the resort layout to out. Food~we tried 3 ala cartes. The Oriental (very good), the Brazilian (very good) and the Steakhouse (amazing-our...

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10Thank erin k

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Internet
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Airport Transportation
  • Banquet Room
  • Conference Facilities
  • Room Service

Additional Information about Sandos Caracol Eco Resort

Address: Carretera Chetumal Pto Juarez Km 295, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $246 - $627 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sandos Caracol Eco Resort 3.5*
Number of rooms: 956
Reservation Options:
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Also Known As:
Caracol Beach
Sandos Caracol Eco Hotel
Sandos Caracol Beach Resort Spa
Sandos Select Club
Sandos Caracol Mexico
Hotel Sandos Caracol Eco
Caracol Village Hotel Playa Del Carmen
Sandos Caracol Beach & Spa Mayan Riviera
Sandos Caracol Resort
Sandos Caracol Riviera Maya
Hotel Style:
#31 Green Hotel in Playa del Carmen
#42 Top resorts Hotel in Playa del Carmen
#48 Spa Hotel in Playa del Carmen
#59 Family Hotel in Playa del Carmen
#72 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Sandos Caracol Eco Resort staff and other travellers.
2,327 questions
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Pittsburgh, Pennsylvania

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a renovated room. Old rooms are tired. and quite small for 4 people.”
451sylvainr, 23 Apr 2017 | Read review
“Unless you have the money to book into a beach front condo - Good Luck with a decent room”
bcc32017, 21 Apr 2017 | Read review
“Rooms are mostly at the top of the resort”
one2onephotography, 21 Apr 2017 | Read review
“The cenotes on site were nice”
Ranas11, 20 Apr 2017 | Read review
“Book a room close to the beach and you won't have as much walking to do. This property is very spread out.”
  • one of the rooms from the outside
937elisabethc, 19 Apr 2017 | Read review
5 of 5