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Hotel Riu Playacar

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Hotel Riu Playacar
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4,601 Reviews from our TripAdvisor Community

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Showing 2,463: English reviews
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Nottinghamshire, United Kingdom
Reviewed 3 days ago NEW

I emailed the hotel before hand telling them it would be my wife's 50th Birthday during our stay. When we arrived we were given a free upgrade to a suite, a fantastic gesture. The hotel is spotless, the staff are the best I've encountered-happy, friendly and hard working. The pool area has plenty of beds, there's walkabout waiters supplying drinks...

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5Thank rozi1967
Brasschaat, Belgium
Reviewed 5 days ago NEW

On our yearly trip to Mexico, we always stay at Riu Playacar. The staff is wonderful, the rooms are spacious and clean and the location of the hotel is perfect. I do however think that the quality of the food went down just a little since the hotel was renovated.

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Thank Wendy L
Brainerd, Minnesota
Reviewed 6 days ago NEW

My daugjhter and I just returned from this resort. We could not have chosen a better place to relax and enjoy the sun and everything else that was offered. We thought the food was very good, employees friendly and gracious, room was spotless, grounds were always in top shape and overall there just are no negatives in our minds. We...

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2Thank Jellybean1951
Buenos Aires, Argentina
Reviewed 6 days ago NEW

Entertainment staff was the best of the stay. The hotel was nice, but not as clean as I expected: Toilet had stains and we found a huge cockroach in our bedroom. Finally the alcohol was the cheapest you could bought. And you didn't have the option to at least pay for the "brand". I've wasted my money.

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1Thank Silvana F
New Richmond, Wisconsin
Reviewed 1 week ago via mobile

Good value. Good place. Food was good, service is good, all around relaxing. Games and entertainment are good as well. Close to Playa Del Carmen too. Walked every morning into town for coffee too. Had access to the Tequila and one other resort with our stay which was nice.

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1Thank GBBadger
Crown Point, Indiana
Reviewed 1 week ago

This is a great get away for couples. The all inclusive is top shelf and the food is extraordinary. I went their and walked 8-10 miles each day. Hit the gym 3 times and in over the course of 8 days managed to pack on 8-9 pounds. It's been a week back home and I dropped most of it. But...

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4Thank T5729PGstevem
Reviewed 1 week ago via mobile

We cannot say enough great things about this resort. As I work for a well respected historical hotel back home, I can honestly attest to the amazing service we received the entire week . From the moment we checked in Alex at the front desk was incredibly nice and very helpful. He deffinitely got our vacation off to a perfect...

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6Thank Jessica B
Sugar Land, Texas
Reviewed 1 week ago via mobile

We just got back from our trip to Playacar. The hotel lobby is open and renovated with a nice look. 2 of the specialty restaurants and the breakfast and dinner buffet are located there, along with the spa, gym, a small shop, atm, and a lobby bar. The nightly entertainment also happens next to the lobby. The property overall is...

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12Thank funk74
Jersey City, New Jersey
Reviewed 1 week ago

The Riu Playacar is a beautiful, newly-renovated resort. It's clean, modern, and the staff is very accommodating. The food selection was pretty good (as far as all inclusives go) and the drinks were also good. If you need them stronger, just ask ;) I only have a few complaints: - They limit you to 2 devices per room for the...

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1Thank Melissa M
Winnipeg, Mb
Reviewed 1 week ago

I will first indicate why it is not 5 star. It is missing a few amenities of 5 star status. The mini fridge in the room stocked every 2 days. No individual shampoo and conditioner, body wash, or after sun lotion. They provide a wall mounted all in one soap, shampoo mixture. No a la carte dining, it is all...

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1Thank SnowboardCrazy

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Free Internet
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
* In the Playacar resort area, along with the Riu Palace Mexico, Riu Palace Riviera Maya, Riu Yucatan and the ClubHotel Riu Tequila hotels * Main building and 8 annexed buildings * Located on the beach * Complimentary sun loungers on the beach * Surrounded by 21,000 m2/25,000 sq. Yards of tropical gardens * Mexican Street, next to Riu Yucatan * 100 m/325 ft. From various shops * 55 km/34 miles from Cancun Int'l. Airport ... more   less 

Additional Information about Hotel Riu Playacar

Address: Avenida Xamen-Ha | Manzana 6, Lote 6, Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $304 - $617 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Playacar 4*
Number of rooms: 396
Reservation Options:
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Also Known As:
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Playacar Hotels
Riu Playacar Mexico
Rui Playacar
Hotel Riu Playacar Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#29 Top resorts Hotel in Playa del Carmen
#37 Luxury Hotel in Playa del Carmen
#40 On the Beach Hotel in Playa del Carmen
#50 Family Hotel in Playa del Carmen
#57 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Playacar staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room overlooking the central walkway.”
 of 5 bubbles rozi1967, 23 Mar 2017 | Read review
“Ground floor was very convenient.”
 of 5 bubbles Jellybean1951, 20 Mar 2017 | Read review
“All the rooms have their pluses. Beachfront doesn't mean a lot as you're 500 yards from the water with plenty of palm trees in the way.”
 of 5 bubbles T5729PGstevem, 18 Mar 2017 | Read review
“ask front desk about rooms with better humidity control”
 of 5 bubbles carao251, 14 Mar 2017 | Read review
“Rooms in building 7 or 8 but make sure you're on the walkway side. Back side is dark and damp!”
 of 5 bubbles LKAPP, 9 Mar 2017 | Read review
5 of 5