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Hotel Riu Palace Mexico

Certificate of Excellence
19/06/2017 20/06/2017
1 room 2 adults 0 children
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5,401 Reviews from our TripAdvisor Community

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Reviewed 4 days ago NEWvia mobile

Just returned last night from a week in paradise! My husband and I got married there on May 19th and we couldn't say enough great things. The hotel was grandiose and the grounds were kept beautifully. Even though it was fully booked, you never felt as though it was too crowded. The staff was just lovely. They were always upbeat,...

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6Thank Linzabot
Dundee, United Kingdom
Reviewed 4 days ago NEW

The wonderful RPM Having returned to this wonderful hotel there were slight disappointments in certain areas. Most of the previous staff were still there and there was a noticeable difference to the preferential treatment given to some holiday makers. This was our second visit and while we listened on more than one occasion to people receiving upgrades chocolates in room...

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6Thank nancymcgrath1957
Reviewed 5 days ago NEW

This hotel has to be one of the best I have had the pleasure of staying in, NO, THE BEST! Three weeks in paradise in the company of the most polite and kindly staff of any establishment I know and I have been to over 150 countries. From the reception by Manuel and a fistpunch to the kindly attentions of...

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7Thank Roy L
London, United Kingdom
Reviewed 5 days ago NEW

Stayed here for 11 nights from 2 May. I must say that the hotel was much as all the other reviewers have stated regarding all the hotel staff and the grounds, absolutely impeccable. We were on the ground floor and did have that musty smell in it, but on the second day the maid put a very nice smelling plug-in...

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7Thank chucka47
Houston, Texas
Reviewed 6 days ago NEW

We traveled with our baby and enjoyed ourselves. Service was top-notch, food was great and many options to choose from. We were treated well by the staff, they worked very hard to make our vacation unforgettable. Wish the main pool was cleaner and we would be able to choose a quieter room, we were close to the party and was...

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3Thank Lenazz
Newcastle upon Tyne, United Kingdom
Reviewed 1 week ago via mobile

Just got back from staying 2 weeks at Riu Palace Mexico. Hotel: Being in the Palace allows you to visit other Riu neighbouring hotels. On an evening we walked straight in to the Riu Yucatan, Playacar and Tequila then straight out again - weren't impressed. These hotels don't have an air conditioned lobby, bar area so there's no area to...

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7Thank dandcdandc
Seattle, Washington
Reviewed 1 week ago

I was here for a destination wedding. The resort is huge with lots to do! The pool is absolutely freezing, which for the price of the hotel, I would expect better!! At least the ocean is right there. We all got very sick here, bring sanitizer for the buffets to use right after you dish up and before starting to...

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2Thank kimc0486
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace Mexico, responded to this review

Dear guest, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. Regarding your stomach issues, we can assure you that the health and safety of our guests is taken very seriously. We follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards. Unfortunately, humidity...

Reviewed 1 week ago

We stayed here during our second week in Mexico and what should I say...? It was simply great. The hotel with the whole complex is wonderful and really well maintained. Our room was beautiful, big and clean. It was situated on the second floor and from the balcony we had a view of the huge green area the pools and...

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2Thank Fak3V
Reviewed 1 week ago

We love the old world style of this authentic Mexican resort. We probably liked the old decor a little better but they are updating all the RIU properties and we still like the more modern look. We rate the employees among the best here, great service from all. The individual restaurants are good, our favorite is the Steak House. But...

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2Thank davidlI5106MM
Reading, United Kingdom
Reviewed 1 week ago

This hotel is first class in every way, from the top manager to the gardeners. You want for nothing, nothing is too much trouble. They go out of there way to say hello and make sure everything is up to expectations. It's all inclusive and so much choice of food and international brands of drinks. They have a main buffet...

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7Thank busbylewis

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19/06/2017 20/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Spa
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Babysitting
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int. Airport * Credit cards accepted: Visa, MasterCard ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $382 - $781 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Playa Del Carmen, Riviera Maya
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#20 Spa Hotel in Playa del Carmen
#23 Luxury Hotel in Playa del Carmen
#23 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You don't always get the room you would like even when thomsons erasure you they will request”
nancymcgrath1957, 24 May 2017 | Read review
“Top floor facing away from the centre fountain area.”
royl487, 23 May 2017 | Read review
“Away from reception”
busbylewis, 17 May 2017 | Read review
“balcony and not a concrete front which blocks the view.”
gezzastoke, 17 May 2017 | Read review
“Get a room facing the fountains.”
higgs_mike, 16 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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