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Hotel Riu Palace Mexico

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4,998 Reviews from our TripAdvisor Community

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Showing 3,617: English reviews
Norwich, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

A welcome smile and a cocktail greeted us after a long flight. Beautiful reception area and the room which we stayed in was spacious and light with plenty of room. On walking around the hotel to check it out, we we're greeted with very friendly staff always saying hello. The grounds are very attractive with pools, fountains and palms. Immaculate... More 

Helpful?
13 Thank rednipl
A TripAdvisor Member
Reviewed 1 week ago via mobile

Great Holiday would highly recommend this hotel. Best one we have ever used in RIU group a true gem of a Palace. May seem pricey but it's worth it staff are second to none. Remy in the main bar upstairs is the best bar waiter we have ever met. Food in buffet a true gem top marks. Best beach in... More 

Helpful?
10 Thank A TripAdvisor Member
Fonthill, Canada
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 1 week ago via mobile

This place is beautiful, and has one of the best beaches out of anywhere I've ever been in Mexico. All Hhe hammocks between the palm trees on the beach are a nice touch. The service around the pool was amazing! Really fast and very polite and courteous. I couldn't drink my drinks fast enough! The buffet was enormous! Two long... More 

Helpful?
8 Thank monkeyman25
phoenix, United States
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 week ago

We stayed here for our 10th anniversary and they decorated the room for us with rose petals, had champagne and strawberries set up; it was so sweet. The food in the main dining buffets was above average for buffet style all inclusives. Be sure to check out the other restaurants as the food was higher quality and the service was... More 

Helpful?
6 Thank Amy S
uk
Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 1 week ago

My husband and I stayed at the Riu Palace Mexico in September 2016 On Arrival we were greeted by a wonderfully friendly doorman who guided us to equally friendly and welcoming reception staff this was a great way to start our Holiday, we were given cocktails to welcome us and once the normal checking in was done we were advised... More 

Helpful?
12 Thank shellw40
Madison, Wisconsin
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

I took my mom for a 4 night mother/daughter vacation during the first week of November. Ambiance was very contemporary. The room was clean and well laid out. Loved the liquor dispenser in the room. The bathroom is open to the whole room (there is a separate small room with toilet for privacy), but I loved that they had a... More 

Helpful?
5 Thank Jenny M
New York City
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 week ago

My wife and I got home yesterday and really miss this place. This was our second all inclusive, and our 2nd RIU - so we're not experts on this - but we do know we LOVED this place. The hotel is in a large private gated-community complex called Playacar - connected to the resort town of Playa Del Carmen. in... More 

Helpful?
10 Thank Steve_NorthJersey
Gloucester, Massachusetts
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 1 week ago

Just had our third trip to Riu Palace Mexico. It was superb again. Great food, service and beach. Can't wait to vacation there again. Wonderful, welcoming staff, super clean facilities and a whole lot of fun!

Helpful?
5 Thank paulrodhe
North Yorkshire, United Kingdom
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 weeks ago

The Palace Mexico really is among the best resort hotels, (must be as we have now been twice and plan to go again),, the service is excellent, the choice of food fantastic and drinks on offer,,premium, the rooms are a good size,, the suites brilliant, the hotel is clean and well maintained,, the beach great, especially when they add a... More 

Helpful?
4 Thank Chrisj8891
Tadworth
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 weeks ago

This was my first visit to Mexico and we booked a luxury 5 star Riu resort. Its in the private area of Playacar which is secured by guards 24/7. The hotel is very grand from the outside. The first thing you notice when you enter is the large reception area and huge chandeliers. Pros: Amazing staff. couldn't fault them if... More 

Helpful?
6 Thank Randa B

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
* Located on the Yucatan peninsula, 3 km / 1.9 Miles from Playa del Carmen * Within the Playacar resort, along with the Riu Palace Riviera Maya, Riu Yucatan, Riu Playacar and the ClubHotel Riu Tequila hotels * 2-storey building * Surrounded by 20,000 m2 / 24,000 sq. Yards of lush gardens * Located on the beach * Complimentary sun loungers on the beach * 200 m / 650 feet from Mexican Street * 55 km / 34 miles from Cancun Int???L. Airport * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about Hotel Riu Palace Mexico

Address: Avenida Xaman-Ha, Manzana 3, Lote 4 | Condominio Playacar, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $434 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Riu Palace Mexico 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Riu Palace Mexico Hotel
Riu Palace Mexico Playa Del Carmen
Riu Palace Playa Del Carmen
Riu Palace Mayan Riviera
Riu Playa Del Carmen
Mexico Palace Riu
Riu Mexico
Rui Palace Mexico
Hotel Riu Palace Mexico Playa Del Carmen, Riviera Maya
Hotel Style:
#15 Top resorts Hotel in Playa del Carmen
#19 Spa Hotel in Playa del Carmen
#21 Luxury Hotel in Playa del Carmen
#21 On the Beach Hotel in Playa del Carmen
#28 Family Hotel in Playa del Carmen
#32 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Riu Palace Mexico staff and other travellers.
421 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a first floor room that was fairly quiet.”
 of 5 bubbles rednipl, 25 Nov 2016 | Read review
“The ocean view rooms are totally worth it and get you a breeze!”
 of 5 bubbles E3812CWamys, 23 Nov 2016 | Read review
“Fountain, Courtyard Rooms have best Views”
 of 5 bubbles shellw40, 22 Nov 2016 | Read review
“We had a room midway down facing the courtyard. We loved it because we could watch the night entertainment from our balcony.”
 of 5 bubbles Z6752DIjennym, 21 Nov 2016 | Read review
“Jacuzzi rooms are larger than normal, but you don't need the suite with the jacuzzi on the 2nd floor - though the views are incredible”
 of 5 bubbles Steve_NorthJersey, 20 Nov 2016 | Read review
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