We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Xtudio Comfort Hotel by Xperience Hotels

Save
Traveller (83)
Room & Suite (140)
Dining (13)
Membership_Slide_Up_Placement_on_Hotel_Review_Price_Refresh
Watch prices for this hotel.
We’ll alert you of any changes.
Sign up
Overview
  • Excellent64%
  • Very good30%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“sister hotel”(8 reviews)
“great location”(16 reviews)
“ado bus station”(4 reviews)
Free Wifi
Air Conditioning
Non-Smoking Rooms
Airport Transportation
Kitchenette
Concierge
Laundry Service
3 Star Hotel
All hotel details
Rooms
1 May2 May
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 9 partner sites to see rooms from US$66.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "bc79f897ba9d44d9b8b35702d5c2837f", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":2273773,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[65758732],"additionalContentIds":[],"pollCount":0,"checkin":{"day":1,"month":5,"year":2018},"checkout":{"day":2,"month":5,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":66,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"bc79f897ba9d44d9b8b35702d5c2837f","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":76,"lowestMetaPrice":66,"additionalPartner":false,"highestMetaPriceDisplay":76,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":76,"lowestMetaPrice":66,"highestMetaPriceDisplay":76,"hotelName":"Xtudio Comfort Hotel by Xperience Hotels","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImJjNzlmODk3YmE5ZDQ0ZDliOGIzNTcwMmQ1YzI4MzdmIiwiQUlLIjoiMTZkM2UwMDY5NzM3NDc2MDkzMjhjMTI5NTJjZGVlZmEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "01/05/2018", "checkOut": "02/05/2018", "lowestPrice": "US$66", "hasDates": true, "hacComplete": false, "contentIdMappings": {"65758732":"Hotwire"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": false, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"]},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"]},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[]},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"]},"scriptFlags":null}
Reviews (286)
Filter reviews
81 results
Traveller rating
43
27
7
2
2
Traveller type
Time of year
LanguageEnglish
More languages
43
27
7
2
2
Show reviews that mention
All reviewssister hotelgreat locationado bus stationno elevatorhotel staff ishotel room isbalcony facinggreat place to staytop floorrooms are cleanfifth avenuenice roomferry to cozumelnext morningfront desk staffkitchenetteillusion
FilterEnglish
Updating list...
1 - 5 of 81 reviews
Reviewed 27 February 2018

Right on 5th Ave. in the heart of Playa, great place to stay. Great Staff, helpful and informative. Accomodations were quiet, even though it over looks 5th Ave. Comfy beds, spacious bathroom, well stocked.More

Thank bknManitoba_Canada
Response from XperienceHR, Front Desk Supervisor at Xtudio Comfort Hotel by Xperience HotelsResponded 5 March 2018

Dear Ambassador Manitoba, Thank you so much for taking the time to leave us your opinion! I am glad to read that you enjoy your stay with us, the hospitality and comfort are one of the most important pillars for us. We invite you to...More

Reviewed 8 February 2018

My husband and I booked the hotel months in advance. In order to get the least expensive rate, we chose the option to pre-pay. When we checked in, we paid for the entire week up front. The second night of our stay, I received news...More

Thank Shäy M
Response from XperienceHR, Supervisor de Recepción at Xtudio Comfort Hotel by Xperience HotelsResponded 12 February 2018

Dear Ambassador Shay, First of all let me express our sincere condolences for your loss, we know this is an extraordinary situation and we do not want you to think that we are not empathize to you. My apologizes if I could not give you...More

Reviewed 28 December 2017 via mobile

Great customer service by the receptionists, we arrived earlier than check in and the cleaning crew made sure she had a room for us while we were doing an early check in. Nice room, beautiful view to La 5ta Avenida. No complains at all. Definitely...More

Thank Nereida R
Response from XperienceHR, Front Desk Supervisor at Xtudio Comfort Hotel by Xperience HotelsResponded 21 January 2018

Dear Ambassador Nereida, It is a pleasure for us to have your comment about your stay, more than give you a place to sleep we want to give you a experience from our Hospitality Devotees (Collaborators) who seem to give your quality in their services....More

Reviewed 18 December 2017

The staff is awesome and made our stay great! The rooms are clean and you have everything what you need with the small kitchen. It was just a bit loud at night because of another bar next to our apartment. But the hotel directly arrange...More

Review collected in partnership with this hotel
Thank Su S
Response from XperienceHR, Front Desk Supervisor at Xtudio Comfort Hotel by Xperience HotelsResponded 23 December 2017

Dear Ambassador Su S, Thank you so much for your comment! We really appreciate the time you take to leave us your opinion that is so value for us. This is the way when we can realized how can we improved, we want to innovate...More

Reviewed 10 October 2017

The hotel is very clean, the rooms are bug with lots of space and the service is amazing! The only disadvantage is that breakfast is in another hotel and block from there. Besides that de definitely worth it!More

Review collected in partnership with this hotel
Thank einav_shuker
Response from XperienceHR, Ambassador Relations Devotee at Xtudio Comfort Hotel by Xperience HotelsResponded 10 November 2017

Dear Ambassador Einav_shuker, Thank you for taking the time to post your kind comment. We are sorry to hear that the only inconvenience was about the breakfast, we will take your opinion into account to find a way to serve the breakfast in the hotel,...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Multilingual Staff
Airport Transportation
Laundry Service
Concierge
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Minibar
Details
Price range
US$64 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$64 - US$134 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#37 On the Beach Hotel in Playa del Carmen
Room types
Kitchenette, Non-Smoking Rooms
Add Photo Photos
Traveller (83)
Room & Suite (140)
Dining (13)
Pool & Beach (1)
Questions & Answers
Ask a question
Ciara P
2 February 2017|
Answer
Response from VaneCa |
Dear Ciara P, Thank you for contacting us, unfurtunately we do not have a parking available at the hotel; this is because our location, which is really near to the beach and the cars are not allowed. However we can suggest... More
0
Votes
lynnblanco
12 September 2016|
Answer
Response from Anil P | Reviewed this property |
Yes, they did for us.
0
Votes
lynnblanco
12 September 2016|
Answer
Response from XperienceHR | Property representative |
Hello, this is a hotel with individual -separated rooms. Kind regards,
0
Votes
Google Translation
Room Tips
"ask for Rubi"
Read review
"Room #1 has a balcony overlooking 5th ave. Only 1 flight of stairs up from the lobby. Medium street noise..."
Read review
"Even though it has no elevator, ask for the top room it's amazing with a king size bed, a kitchen and a..."
Read review
"Room 9 gets a lot of noise and sun if that bothers you."
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing