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Paradisus Playa Del Carmen La Esmeralda

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Paradisus Playa Del Carmen La Esmeralda
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5,957 Reviews from our TripAdvisor Community

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Showing 3,838: English reviews
North Las Vegas, Nevada
1 review
Reviewed yesterday NEW

Excellent , clean friendly resort. Staff aimed to please at all times. Pools, beaches, and bars were all well maintained and staff was always around to bring drinks and food. Be sure to enjoy all the perks inthe room as well as at all the bars and restaurants.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank barrya292
1 review
Reviewed yesterday NEW

We have traveled to many all inclusive resorts, this one was the best by far for our 3 and 4 year olds. The staff are fantastic, room service is great, the swim up one bedroom master suite is a must for kids this age. If I had to complain about something it would be the pull out sofa was not... More 

Helpful?
Thank Tracy H
1 review
Reviewed 2 days ago NEW via mobile

We booked our trip though Costco. This place is amazing.. very serene and relaxing, which is what we wanted.The amenities are top notch. Didn't do any excursions except the shopping trip which the first two stops were a racket. This was a great trip for us

Helpful?
Thank Nanette J
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Nanette J, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

Las Vegas, Nevada
Level Contributor
3 reviews
Reviewed 2 days ago NEW

My Boyfriend and I had a wonderful Thanksgiving Holiday trip with his two daughters and their families. This was a just an outstanding vacation. The resort is beautiful. The staff couldn't have been more accommodating and friendly. We had a Junior Suite which was just exquisite. We had a private patio with a Jacuzzi. The restaurants were superb. We would... More 

Helpful?
Thank lvpatti96
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear lvpatti96, It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are glad to read that you have enjoyed our staff’s attentive service and suite facilities. We are also delighted to know that you have enjoyed the delicious food, especially from The Grill restaurant. Again, thank you... More 

Ontario
Level Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 days ago NEW

Lets begin with the check in which was slow and the room was not ready until 3:30 so we had to wait 4 hours and with kids it feels like 10 hours :( The pools are very cold the only warm pool is the concierge with we couldn't use because we didn't do that upgrade We had the 1 bedroom... More 

Helpful?
1 Thank OntarioAna
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear OntarioAna, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allow us to improve our service levels and product. We have taken your comments very seriously and you can be assured that the necessary re-training measures are being instituted to prevent recurrences in the future. In the other side of... More 

Montgomery ny
1 review
Reviewed 2 days ago NEW

Second time staying at this chain and would go back for a third. Great resort! If I had only one con it would be that our check in time took a bit longer than I'm used to.other than that, great location great food and really really nice atmosphere.

Review collected in partnership with Meliá Hotels International

Helpful?
Thank mariaaS7576HD
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear mariaaS7576HD, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

Lansing, Michigan
1 review
Reviewed 2 days ago NEW

This is a great place to get away for a week. There is a lot to do at the resort if you don't want to leave while you are in playa. Like with anything there are always negatives. Pools are ice boxes. Room service is laughable and embarrassing. If you want to have any chance of getting any chairs or... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank charlessT9102TH
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank your for your comment! Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences in our guests. We thank you on behalf of our team and Management. We sincerely hope we can have the honor of being your host in not too... More 

Houston
Level Contributor
3 reviews
Reviewed 3 days ago NEW

Absolutely fantastic resort, great with kids and family, all included, great food and drinks. Loved the place. The beach was so close and the service beats all expectations. Restaurants are very fancy.,

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Kamal G
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Guest, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was great. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

Spruce Grove, Canada
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW

Paradisius Family Concierge is still by far the best place we have stayed. We stayed during the USA thanksgiving Holiday so the family concierge was quiet oversold making it a little too busy at the FC pool for our liking. Other than that still an amazing Hotel and outstanding service was maintained, excellent quality of food as always, and we... More 

Review collected in partnership with Meliá Hotels International

Helpful?
Thank Leanne__2004-35
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Leanne__2004-35, Thank you for posting such a great note about your stay at Paradisus Playa del Carmen. It was our true pleasure to be your host in your home away from home, we hope to provide you more experiences at your holidays. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

The site is beautiful. The food is AWESOME and there are plenty of choices. The staff are all lovely and very attentive to your needs (special mention to Anallely Hernandez for her amazing service :)!). We were able to have so very quiet spaces even though this hotel is very family friendly. The ONLY downside was the beach - it... More 

Helpful?
1 Thank Marie-France L
QD_Paradisus, Calidad at Paradisus Playa Del Carmen La Esmeralda, responded to this review

Dear Marie-France L, Thank you for sharing your feedback with us. We are glad to read your experience with the hotel was excellent and the service received was awesome. We truly hope to have the honor of welcoming you back in our beautiful paradise. Providing LUXExclusive® to your getaway, Aldo Delgado Betancourt Paradisus Quality Department aldo.delgado@melia.com More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily and includes International, Mexican, contemporary Asian, Latin fusion, Mediterranean cuisine and Signature cuisine “Passion” by Martin Berasategui ($) Awarded by the AAA Five Diamond. There are also several bars/lounges including swim-up bars. Paradisus Playa Del Carmen La Esmeralda is a five-minute drive from Playa del Carmen and Coco Beach which is popular for snorkeling. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida Esquina Calle 112, Playa del Carmen 77719, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $448 - $1,446 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 512
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, BookIt.com, Hotels.com, Prodigios Interactivos SA, Odigeo, Priceline and Jetsetter so you can book your Paradisus Playa Del Carmen La Esmeralda reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#12 Family Hotel in Playa del Carmen
#17 Business Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
773 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure to take time to enjoy the amenities in the room and balcony!”
 of 5 bubbles barrya292, 2 Dec 2016 | Read review
“one bedroom master suite swim up is the best”
 of 5 bubbles tracyhV9434VM, 2 Dec 2016 | Read review
“Rooms not facing the pool offer more privacy”
 of 5 bubbles lvpatti96, 1 Dec 2016 | Read review
“get the family suite, its spacious”
 of 5 bubbles KamalG47, 30 Nov 2016 | Read review
“Upgrade to a one bedroom... although not in FC building you still receive the FC services with more space. ”
 of 5 bubbles Leanne__2004-35, 30 Nov 2016 | Read review
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