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Paradisus Playa Del Carmen La Esmeralda

Travellers' Choice award winner
GreenLeadersPlatinum level
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Paradisus Playa Del Carmen La Esmeralda
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6,767 Reviews from our TripAdvisor Community

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Showing 4,411: English reviews
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Broadview, Illinois
Reviewed yesterday NEW

I traveled with my husband and son (later met up w/my brother and his family) from May 20-27. We choose this hotel due to the great reviews and because we had previously stayed as the Paradisus Reserve in Punta Cana, DR and received excellent service while there. First, the hotel is located in a more residential area of PDC. There...

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Helpful?
Thank quijada25
Calabasas, California
Reviewed yesterday NEW

An amazing experience and royal treatment. We have traveled much and this was our third trip to Cancun/Playa Del Carmen. Everything to the perfection. Resort, pools, service, food was just fantastic. The only draw back is the Ocean (water is not clear and is somewhat dirty) which we decided not to go swimming there as there are a number of...

Review collected in partnership with Meliá Hotels International
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Thank zohreh s
Watkinsville, Georgia
Reviewed yesterday NEW

We experienced the family concierge service with delight! Our butler, Alan, immediately understood what we desired and fulfilled it. He made restaurant reservations for us and offered service that greatly enhanced our trip. I won't post everything because we enjoyed the surprises that met us after dinner and you will too. Grizell at the beach was a sweetheart and worked...

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Thank DawgTraveler1228
Cashiers, North Carolina
Reviewed yesterday NEW

This is the finest resort property one can imagine. All 14 restaurants are outstanding. The ambiance of the facilities, is something you must see to understand. The entire staff is incredibly nice and they do everything to make your stay a memorable and enjoyable event. The quality of the rooms and the cleanliness of the entire facility is remarkable. We...

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Thank raytrine
Reviewed 2 days ago NEWvia mobile

Enjoyed an excellent group stay. Facilities, food and atmosphere were top notch. The abundant staff were helpful, patient and courteous, going out of their way to assist. The fitness facility and classes were enjoyed by many in our group - special thanks to Enrique for keeping things challenging and fun. The concierge team, including Veranciq and Ariadna provided above and...

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Thank Debbie B
Miami, Florida
Reviewed 2 days ago NEW

I stayed on this Hotel a week ( may 20-27/2017) with my husband and two friends. All services were excellent ,room, restaurants,spa, pools,bar. Karlita Camal (pool), Pablo Morales (butler). Javier Castillejos ( Ibana),Guadalupe (Vento) and Karina, Erica, Adriana at Melia Club were super friendly and helpful.

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Helpful?
Thank vil292017
Toronto
Reviewed 2 days ago NEW

Overall the resort was very clean and staff where excellent & very friendly. Our boys, 5 & 8, especially loved the Kids Club, the ladies Miyuki, Joana, Karen, Irina, Laura & Erika were excellent . I would definitely consider going again. The only downside i found was the ocean was very murky, could be seasonal, but in May when we...

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Thank JasonAndJarmila
Reviewed 3 days ago NEW

We stayed here recently for 6 days. Service was excellent from the moment you get there. Raul was super friendly and golf cart drove us to our suite, We had the family concierge (Paulina) with a swim up pool suite. She would stop by every day to check on us and make sure the kids were happy = they even...

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2Thank Ambreen S
Canada
Reviewed 4 days ago NEWvia mobile

I stayed at Paradisus with two friends in May 2017 for a week and had an absolute blast. We were upgraded to a master suite at no charge and right from the start the staff was absolutely great. Everyone is very welcoming and the place has a great vibe. The resort is stunning with many restaurants. I think what really...

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Thank sallymatt1
Orlando, Florida
Reviewed 4 days ago NEW

We just returned from our family vacation from paradisus family concierge. Our stay was great. We traveled with our 9 year old and our 17 month old baby. We enjoyed all the facilities, drinks and the food choices were excellent. Perfect family resort!

Review collected in partnership with Meliá Hotels International
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Thank josejG3766IR

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersPlatinum level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Set on the beach and surrounded by mangrove trees, Paradisus Playa Del Carmen La Esmeralda is an all-inclusive four Diamond resort with its promise of all-inclusive fun and LUXExclusive experience designed with the entire family. All suites feature a private balcony or terrace and include air conditioning with climate control, free Wi-Fi, 24-hour room Service, cable TV service, Minibar, in-room safe, complimentary toiletries, bathrobes, living area with sofa and a coffee maker. Services for relaxation and pampering include a YHI Spa, a hair salon ($), Wedding services, tours/ticket assistance and a business center. World-class facilities including Family Concierge ($), Fitness, YHI Kids, Kids Zone, Kids Club, Baby Club, Game Room, Life enriching experience, Kids Pool. The resort offers 14 restaurants to choose from which are open daily. ... more   less 

Additional Information about Paradisus Playa Del Carmen La Esmeralda

Address: 5a Avenida | corner Calle 112, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $411 - $1,524 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Paradisus Playa Del Carmen La Esmeralda 4.5*
Number of rooms: 488
Reservation Options:
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Also Known As:
Paradisus Playa Del Carmen La Esmeralda Hotel Playa Del Carmen
Paradisus Playa Del Carmen La Esmeralda Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Playa del Carmen
#12 Family Hotel in Playa del Carmen
#19 Top resorts Hotel in Playa del Carmen
#25 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#28 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Paradisus Playa Del Carmen La Esmeralda staff and other travellers.
1,049 questions
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Questions? Get answers from Paradisus Playa Del Carmen La Esmeralda staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Wonderful rooms, very luxurious. Service was incredible and they cleaned the room twice a day.”
zohrehs640, 29 May 2017 | Read review
“Our room was on the second floor overlooking the grounds and pools. I think all rooms would be nice. Swim-out, probably the best.”
raytrine, 29 May 2017 | Read review
“Try a room with a swim up pool”
237ambreens, 27 May 2017 | Read review
“Get a swim-up suite!”
HotelHopper25, 26 May 2017 | Read review
“Search for a hotel room on Black Friday as they often offer discounts. Swim up rooms are worth it.”
sue_p69, 26 May 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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