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Paradisus Playa Del Carmen La Esmeralda

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Traveller (5381)
Room & Suite (1396)
Pool & Beach (1107)
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Overview
  • Excellent72%
  • Very good19%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“family concierge”(1,266 reviews)
“mole”(672 reviews)
“kids zone”(268 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
Offers from Paradisus Playa Del Carmen La Esmeralda
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Reviews (8,196)
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5,279 results
Traveller rating
3,510
1,128
406
133
102
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3,510
1,128
406
133
102
Show reviews that mention
All reviewsfamily conciergemolekids zonekids clubsunrise grillfc poolnaos buffetolio restaurantheated poolbana fusionthe pirate ship poolbedroom master suiteballoon animalsdinner reservationsfamily vacationkids poolbubble bath
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1 - 5 of 5,279 reviews
Reviewed today

My friends and I had a very relaxing stay at Paradisus. La Esmeralda was less expensive than staying on the La Perla side but you are able to enjoy all of the same amenities. Next time however, when not traveling with children no matter the...More

Review collected in partnership with Meliá Hotels International
Thank Juovanna B
Hotel's Favourite
Reviewed 15 December 2017 via mobile

I stayed at La Esmeralda for 8 nights with my 2 children aged 13 and 17. We loved it! We were part of the Family Concierge but our room was a One Bedroom Master Suite in the main building. The suite was very well appointed...More

12  Thank Kate O
Response from QD_Paradisus, Gerente at Paradisus Playa Del Carmen La EsmeraldaResponded 16 December 2017

Dear Kate O, Thank you for providing such a glowing review and rating regarding your stay at our Paradisus Playa del Carmen. We enjoyed reading you benefited from our Family Concierge upgrade. We pride ourselves on offering guests a beautiful location with stellar service, It...More

Reviewed yesterday

We just got back from a week vacation to this beautiful resort. It was our third time back which for us is not typical. The reason being, this place is the best! The decor, the cleanliness, the quality of food, and most of all the...More

Thank Heather B
Reviewed yesterday

Let me preface this by saying I’ve traveled extensively for nearly 60 years. So perhaps my taste is slightly different than many travelers. We were here with a major company as part of their incentive sales program. Therefore our room and board so to speak...More

2  Thank lillious
Reviewed 2 days ago via mobile

My wife and I needed a break from our hectic lives and had my cousin book a much needed family vacation through Air Transat for this excellent all inclusive resort. I honestly did not know what to expect from our family concierge and personal butler...More

2  Thank Craig Y
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About
Awards & Recognition
GreenLeaders Platinum level
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Beachfront
Restaurant
Bar/Lounge
Room Service
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Free Parking
Meeting Rooms
Laundry Service
Airport Transportation
Breakfast included
Dry Cleaning
Business Centre with Internet Access
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Bar/Lounge
Spa
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Adult pool
Outdoor pool
Details
Price range
US$263 - US$1,028 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$263 - US$1,028 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Green Hotel in Playa del Carmen
#7 Family Hotel in Playa del Carmen
#18 Top resorts Hotel in Playa del Carmen
#23 Spa Hotel in Playa del Carmen
#26 Romantic Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (5381)
Room & Suite (1396)
Pool & Beach (1107)
Dining (609)
Family and Play Areas (139)
Amenities (113)
Business Centre & Event Rooms (12)
Questions & Answers
Ask a question
Audria F
23 April 2018|
Answer
Response from danasan | Reviewed this property |
Hi - I'm not sure if the hotel offers a shuttle. We booked ahead of time online with usa-transfers It was super easy, they sent specific instructions for where to go for pick up upon arrival and they were very punctual for... More
1
Vote
Bill E
16 April 2018|
AnswerShow all 2 answers
Response from danasan | Reviewed this property |
Hi - I was able to reserve the first few nights by emailing: rrpp.laesmeralda.paradisus.playadelcarmen@melia They were very responsive. The rest of the reservations could be made upon arrival at the hotel.
0
Votes
Room Tips
"Try to get a room on the second floor for nice pool views, unless you are booking one of the swim up rooms..."
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"Book highest level possible to be able to use all amenities and restaurants"
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"swim up suite well worth the money..."
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"There are 2 sections - Adult (La Perla) and Family side (Esmeralda)"
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