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Real Playa del Carmen

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Real Playa del Carmen
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970 Reviews from our TripAdvisor Community

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There are newer reviews for Real Playa del Carmen
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Showing 478: English reviews
Queretaro, Mexico
Reviewed 12 March 2014

The hotel is perfectly located if you are looking to stay in Playa del Carmen during your whole trip. Nice lobby/bar just in front of La Bodeguita del Medio. If you pay a little bit extra of the all-inclusive plan, you get this "VIP bracelet" that includes a better alcohol selection and restaurants along Playa del Carmen. Highlights. Very nice...

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Helpful?
1Thank FoodieQRO
Playa04, Manager at Real Playa del Carmen, responded to this review

Thank you very much indeed for your comments, we really appreciatte your time and notes, and hoping that you are coming back again soon. Best Regards.

Maple Ridge, Canada
Reviewed 8 March 2014

Well I just got back from a 2 week vacation to Playa Del Carmen...again. We decided to do an all inclusive this time around and picked the Real Playa Del Carmen because it was situated right where we wanted to be.. on 5th Ave. When booking with my travel agent (who told me it was great) we decided to get...

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Helpful?
4Thank 1735Juliek
Playa04, Manager at Real Playa del Carmen, responded to this review

We really apologize if we did not exceeded you expectations and we do our best effort to improve facilities and service, we keep in mind all you comments which ar so important for us. I talked already with all Supervisor. Best Regards,

Burnaby, Canada
Reviewed 1 March 2014

We Had to upgrade to a better room upon arrival add an extra $140. usd for 2 weeks,,,,,, and we were also offered use and restaurant of there sister hotels down at the beach these hotels are 5 * $750.00 for my husband and I,,,,,,, we said no ! ,,,, of course!,,,,, while the hotel manager was watching on and...

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Helpful?
2Thank Maria181793
Playa04, Manager at Real Playa del Carmen, responded to this review

We thank you for your time and comments, which are so welcome, We already wrote down your notes in order to improve and change. We aprreciate your comments. Best Regards.

Blenheim, Canada
Reviewed 22 February 2014

My wife and I just returned two days ago from this quaint but tired and dated property. We did our research on this resort by reading numerous and variously rated reviews. We had no misconceptions as to what to expect, so we didn't set ourselves up for disappointment. Before i say anything else I want to commend ALL of the...

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Helpful?
2Thank Paul676
Playa04, Manager at Real Playa del Carmen, responded to this review

We really appreciate your commnets, many of them are so important for us, and also we would like to improve and to change. Than You very much mentioned all employees and service. Best Regards.

BC
Reviewed 22 February 2014 via mobile

Don't stay here if you need real WiFi. It is 25kbs at its peak. I called ahead to inquire if they had Wi-Fi in the rooms, but I failed to ask if it worked. The staff are great the food is excellent. But they're cheapening out on the easiest solution for a business man. There isn't even an upgrade option...

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Helpful?
1Thank BcJoe
Playa04, Manager at Real Playa del Carmen, responded to this review

We really apologize if we could not exceded you expectations, we already write down your comments and mentiones to our System Departament, it is so important for us. We like to improve and always do. Best Regards.

Blenheim, Canada
Reviewed 21 February 2014

We just got home yesterday from a nine day stay at the Real Playa del Carmen. We just wanted to tip our hats to our bell boy Gustavo Martinez and the rest of the staff. Although this hotel is not a five star hotel, by any means, the staff and especially Gustavo, helped to make it feel as though it...

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Helpful?
1Thank Deborah T
Playa04, Manager at Real Playa del Carmen, responded to this review

Thank you very much for yoor comments, aslo for mentioned Gustavo, I already spoke with the Food and Beverage Manager to check ouy what you wrote down in this comment. Best Regards. We really hope that you are coming back again soon.

BC
Reviewed 17 February 2014

we recently booked an all inclusive vacation with you costing us $4955.66 can dollars to a resort in playa del Carmen mexico at the Real playa del Carmen resort. we were absolutely disgusted with the conditions of our room. for nearly $5000 , we expected better. the night we arrived, our bathroom floor had water all over it , we...

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Helpful?
4Thank OCEAN6173
Playa04, Manager at Real Playa del Carmen, responded to this review

Thank you very much for your comments, we also are checking about you mentioned, we really apologize if you have any inconvinience with us. We hope you give the oportunity to hostess you again. All you comments are so value for us to improve our facilities.Thank You very much,

Ontario
Reviewed 8 February 2014

This hotel has an excellent location right off 5th Ave at 34th. There is a fun Cuban bar across the street. Easy access to the beach at the sister resort with a 10 minute walk or some shuttle service early and late in day. Restaurants, shops and services within walking distance. Guests The hotel offers several levels of service. Room,...

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Helpful?
7Thank OntarioJellybean
Playa04, Manager at Real Playa del Carmen, responded to this review

We really apologize if we could not exceed your expectations, it is so important your experiencie with us and change and improve facilities. We will take care of it. Thank You. Best Regards.

Darlingford, Manitoba
Reviewed 8 February 2014

We arrived at the Real and were greeted with friendly staff. The hotel is small so the food selection is minimal. I found the actual hotel smaller than what the pictures indicated but all the staff were very friendly. The hotel is kept very clean. We had a regular room which we found to be very quiet. We are not...

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Helpful?
1Thank GAL1954
Playa04, Manager at Real Playa del Carmen, responded to this review

We really appreciate your comments and time, also so important for us to change and improve service and areas. Thank You again Best Regards

Somerset, WI
Reviewed 4 February 2014

My husband and I have a Real Club membership, but this was our first visit to this property. It's hard to believe it is in the same group as the other resorts - Gran Porto and The Royal. At check-in, we asked for an upgraded room and we were happy to pay an additional $35 per night for the Presidential...

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Helpful?
2Thank Darcie R
Playa04, Manager at Real Playa del Carmen, responded to this review

We really apologize if we could not exceed your expectations, it is so important your experiencie with us and change and improve facilities. We will take care of it. Thank You. Best Regards.

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Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting

Additional Information about Real Playa del Carmen

Address: 5th Avenue Between 34th & 38th Sts, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $97 - $439 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Real Playa del Carmen 4*
Number of rooms: 135
Also Known As:
Real Playa Del Carmen Hotel Playa Del Carmen
Real Hotel Playa Del Carmen
Playa Carmen
Real Playa Carmen
Playa Del Carmen Real
Real Playa Del Carmen Riviera Maya, Mexico
Hotel Style:
#52 Top resorts Hotel in Playa del Carmen
#57 Luxury Hotel in Playa del Carmen
#78 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Real Playa del Carmen staff and other travellers.
3 questions
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Questions? Get answers from Real Playa del Carmen staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor or first floor only. Avoid the middle rooms on the opposite side of the ocean”
 of 5 bubbles AJ1511, 15 Nov 2016 | Read review
“Poolside is also called ocean view...as all poolside face the ocean(even if you cant see it).”
 of 5 bubbles davemA5350OP, 11 May 2016 | Read review
“Beach Front Junior Suite Walkout”
  • Bedroom
  • BeachFront of Hotel
  • Hotel Room
 of 5 bubbles T7459YKmichaels, 30 Jan 2015 | Read review
“We were on the first floor jr suite”
 of 5 bubbles 6360ds, 26 Oct 2014 | Read review
“There are no good rooms in this place. Be sure not to arrive in the morning unless you are prepared to wait all day for a room, even when there are empty clean rooms. This place is good to avoid.”
 of 5 bubbles kattlover2, 20 Jul 2014 | Read review
5 of 5