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Hacienda Paradise Boutique Hotel by Xperience Hotels

1,463 reviews
Traveller (523)
Room & Suite (301)
Pool & Beach (226)
  • Excellent67%
  • Very good26%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“yogurt”(40 reviews)
“reina roja”(11 reviews)
“master suite”(22 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
3.5 Star Hotel
All hotel details
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6 Mar7 Mar
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,463)Write a Review
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All reviewsyogurtreina rojamaster suitebeach clubscontinental breakfastlocation is greatnice bathroombeach towelstwo blocksfifth avenueair conditionersmall poolevery morningceiling fanrooms were very cleanour honeymooncancun airport
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11 - 15 of 704 reviews
Reviewed 11 January 2018

Great stay, made all the better for the wonderfully helpful staff. Who were well informed, friendly & who went above and beyond in helping me secure tickets to a new year bash at the very last minute!More

Thank Ashanti M
Response from XperienceHR, Gerente at Hacienda Paradise Boutique Hotel by Xperience HotelsResponded 3 weeks ago

Dear Ambassador Ashanti M, Thank you so much for having taken your time to write such an awesome review, it makes us feel very happy because that is an indicator that our vision is being reflected in our Ambassadors’ (guests) Xperience, which is always be...More

Reviewed 3 January 2018

The staff were excellent, friendly and very helpful. The hotel is in a great location. Its a little noisy at night due to hotels nearby ( namely Las Reinas Rojas) and the road. Breakfast is nice and its good that it runs until 11amMore

Review collected in partnership with this hotel
Thank Lavinia W
Response from XperienceHR, Room Division Coordinator at Hacienda Paradise Boutique Hotel by Xperience HotelsResponded 13 January 2018

Dear ambassador Lavinia W, Thank you so much for sharing your comment, we are so happy to know our Devotees to Hospitality could make your stay very pleasant, which is something we care too much about, your recognition means a lot to us. Just as...More

Reviewed 31 December 2017

This was my fifth stay at Hacienda in last 4 years. The hospitality in my experience only gets better when I don't know how it can. I was a guest and now I feel I am family. I just can't imagine what Fanny and the...More

Thank Jim R
Reviewed 29 December 2017

Small, VERY clean and quiet hotel. Only 1 minute to the center with bars, shopping & live music and only 10 minutes to the beaches! Free beachtowels and discount for the beachclub! Free coffee 24 hours, breakfast at the pool, big rooms with a very...More

Review collected in partnership with this hotel
1  Thank BirgitSchuck
Response from XperienceHR, Room Division Coordinator at Hacienda Paradise Boutique Hotel by Xperience HotelsResponded 31 December 2017

Dear Ambassador BirgitSchuck We are delighted to have had the pleasure of welcoming you on a wonderful getaway at Hacienda Paradise. Our hotel is truly the perfect destination for having an unforgettable time, whether you’re visiting with family, for romance, or with friends. We are...More

Reviewed 23 December 2017

Stayed here for 5 nights in December 2017. Had mixed reactions when I first arrived as though this hotel is cosy it is exactly a paradise or what you would expect from a 3.5 star hotel in Canada or the US. For example the toilet...More

Thank HZhong
Response from XperienceHR, Room Division Coordinator at Hacienda Paradise Boutique Hotel by Xperience HotelsResponded 27 December 2017

Dear Ambassador HZhong, Thank you very much for sharing your experience with us, it is very important so we can keep improving our hospitality and service for your comfort. Your concern has been taking noticed, and we will work to fix those opportunities. We really...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Free High Speed Internet ( WiFi )
Hotel Amenities
Dry Cleaning
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Outdoor pool
Price range
US$75 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
Price range
US$75 - US$198 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Family Hotel in Playa del Carmen
#29 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (523)
Room & Suite (301)
Pool & Beach (226)
Dining (65)
Amenities (15)
Family and Play Areas (3)
Questions & Answers
Ask a question
Clare H
16 January 2018|
AnswerShow all 2 answers
Response from Tanya T | Reviewed this property |
better take taxi to the ferry. its a good 20 min walk and if done with suitcases in that weather its not so pleasant. taxis are cheap and you can order one from the hotel too. i think its allways bussy there )
28 December 2016|
Response from Steven J | Reviewed this property |
The rates are very reasonable
Room Tips
"There is no elevator so ask for first level if you don't like stairs."
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"Try to book room far from the street and in upper floors if possible."
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"my room on first floor was adjacent to a main road, but didn't feel overtly noisy once both room doors..."
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"Facing the front desk I thought the rooms to the left were quieter."
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