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27/08/2017 28/08/2017
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    Viceroy Riviera Maya

    Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico
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    27/08/2017 28/08/2017
    US$532
    US$449
    SAVE US$83
    US$532
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    US$532
    US$449
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    Room & Suite (438)
    Pool & Beach (282)
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    Overview
    • Excellent79%
    • Very good13%
    • Average5%
    • Poor2%
    • Terrible1%
    Travellers talk about
    “outdoor shower” (182 reviews)
    “plunge pool” (161 reviews)
    “ikal del mar” (78 reviews)
    Free Wifi
    Free Parking
    Breakfast Available
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Facilities for Disabled Guests
    Business Centre
    Dry Cleaning
    Butler Service
    Housekeeping
    Private Balcony
    5.0 Star Hotel
    All hotel details
    Offers from Viceroy Riviera Maya
    Special Offer: 35% Off + Daily Breakfast
    Hotel packages
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    Sandos Caracol Eco Resort
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    Azul Beach Resort The Fives Playa Del Carmen
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    Fairmont Mayakoba
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    Rooms
    27 Aug28 Aug
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (1,127)
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    1 - 5 of 1,036 reviews

    Reviewed 6 days ago via mobile

    The entire staff of the Viceroy are as amazing as the property. I'd highly recommend staying here for a honeymoon due to the privacy and elegance of the rooms. If you have any doubts, call the front office. The service you'll receive is indicative of...More

    Thank Mike D
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 3 days ago

    Dear Mike D Thank you for choosing Viceroy Riviera Maya to spend your honeymoon and taking few minutes of your valuable time to give us your review. My entire team appreciates your comments towards our facilities and particularly our service, I should say that we...More

    Hotel's Favourite
    Reviewed 12 May 2017

    Viceroy is a very special hotel. We spent only 2 days here and loved every minute of it. The rooms are incredible, the food is devine, the spa is gorgeous, the staff are amazing (every single person that works there was so polite and friendly...More

    Review collected in partnership with this hotel
    Thank gsorohan
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 12 May 2017

    Dear gsorohan Let me take this opportunity to thank you for choosing Viceroy Riviera Maya and for taking few minutes of your valuable time to give us your comments in Trip Advisor. We are thrilled to hear that you had a memorable stay with us....More

    Reviewed 1 week ago

    Not sure where to even start with this review. The staff is outstanding, and I think that's the most important part right? The biggest issue we had the entire stay was when we tried to order chocolate cake at 1:30AM and they had already served...More

    Thank Maxwell Y
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

    Dear Maxwell Y Thank you for taking the time to review your stay at Viceroy Riviera Maya. We are delighted and overwhelmed with your heartwarming review. It gives us an immense sense of satisfaction to learn your feelings about our jungle retreat as it was...More

    Reviewed 1 week ago

    Recently returned from our second trip to the Viceroy Riviera Maya. The fact that we went back tells you most of what you need to know. There are only a few places I've travelled that are so spectacular I chose to return. Viceroy is one...More

    Thank John M
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

    Dear John M Thank you for posting a review of your stay at Viceroy Riviera Maya. Any feedback from our guests is highly appreciated as it assist us in monitoring customer satisfaction as well as finding new ways in which we may improve our services....More

    Reviewed 1 week ago

    I love the Viceroy so much that out of all places in the world, I chose to come here a second time to celebrate my milestone 40th birthday. SERVICE: The service here is that incredible! In fact, my husband couldn't make the trip with me...More

    1  Thank tara d
    Response from VICEROYRM, Director General at Viceroy Riviera MayaResponded 1 week ago

    Dear tara d Thank you very much for taking the time to write such a detailed review following your recent stay. We are thrilled to hear that you had a relaxing memorable birthday celebration with us and I should say that we enjoy serving you...More

    Sandos Caracol Eco Resort
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    Fairmont Mayakoba
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    About
    Awards & Recognition
    Travellers' Choice2017 Winner
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Restaurant
    • Beachfront
    • Bar/Lounge
    • Spa
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Children Activities (Kid / Family Friendly)
    • Free Parking
    • Airport Transportation
    • Dry Cleaning
    • Business Centre with Internet Access
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Breakfast Available
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$474 - US$959 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #9 Spa Hotel in Playa del Carmen
    • #9 Top resorts Hotel in Playa del Carmen
    • #12 On the Beach Hotel in Playa del Carmen
    • #12 Luxury Hotel in Playa del Carmen
    • #23 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 41
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Hotels.com, Expedia, Booking.com, Travelocity, TripOnline SA, Agoda, Hotwire, Cheap Tickets, Cancelon, HotelsforEveryone, HotelQuickly, getaroom.com and Evoline ltd so you can book your Viceroy Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Viceroy Riviera Maya Hotel Playa Del Carmen ,
    • Tides Riviera Maya Hotel ,
    • Tides Riviera Maya Resort ,
    • Ikal Del Mar ,
    • Viceroy Riviera Maya Playa Del Carmen, Mexico
    Add Photo Photos
    Traveller (1169)
    Room & Suite (438)
    Pool & Beach (282)
    Dining (168)
    Hotel & Grounds (602)
    Bathroom (31)
    Business Centre & Event Rooms (3)
    Family and Play Areas (1)
    Nearby
    Occidental at Xcaret Destination
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    3.34 km away
     
    Sandos Caracol Eco Resort
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    .72 km away
     
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    6,336 reviews
    .09 km away
     
    Fairmont Mayakoba
    3,974 reviews
    2.59 km away
     
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    Ask a question
    Questions & Answers
    InspiredPDX
    14 August 2017|
    AnswerShow all 3 answers
    Response from VICEROYRM | Property representative |
    Hello again! Very easy! you can let our front desk know you will be going to town and tha you will like us to call a taxi for you. The drive to town, restaurants and 5th avenue are in the same area therefore it will be no... More
    0
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    Google Translation
    InspiredPDX
    14 August 2017|
    AnswerShow all 4 answers
    Response from VICEROYRM | Property representative |
    Dear InspiredPDX, Thank you for contacting us! how are you today? The condition of our beach significantly depends on the weather, today and in the past few days it has been just perfect! warm, humid, refreshing breeze... More
    0
    Votes
    Google Translation
    bradsamkatie
    12 June 2017|
    AnswerShow all 4 answers
    Response from VICEROYRM | Property representative |
    Dear bradsamkatie, Thank you for contacting us! How are you today? Yes we do have a fitness center on property. Should you have any further questions please let us know. Warmest regards, ViceroyRM
    0
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    Room Tips
    "Honestly, it's so private, I have no idea what the other rooms mite have been like"
    Read review
    "I would not get a beach front view; they are not private"
    Read review
    "Rooms away from the beach have the most privacy"
    Read review
    "How much privacy you want will dictate which room to choose."
    Read review
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