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Viceroy Riviera Maya

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1,039 Reviews from our TripAdvisor Community

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Showing 963: English reviews
Maple Grove, Minnesota
Reviewed 2 weeks ago

We recently celebrated our friends 40th birthday with the Viceroy. In addition to making her birthday special with their attentive and personal service with a wonderful staff, the grounds are well maintained and beautiful! The beach was clean and the service at both the beach and pool were very attentive! Food was great and the private villa's were amazing and...

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Thank hauensteink
London, United Kingdom
Reviewed 2 weeks ago

What a beautiful resort. Lovely location, staff very friendly. Beach clean and always attended to by staff, so a drink or food is always available. We were all inclusive, which personally think it was really worth it. Staff attentive and helpful if any problems. 4/5 days is enough as resort is remote.

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Thank barb5374
Milwaukee, Wisconsin
Reviewed 2 weeks ago

This was the fourth year in a row that we visited the Viceroy, we love it. My husband & I spend only 4-5 days here and we always leave wishing that we had opted to stay longer. We did not do the all-inclusive option but we did get breakfast included each morning which was wonderful and also opted to have...

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Thank 251KarenK
Westborough, Massachusetts
Reviewed 3 weeks ago

Just returned from our 3rd stay at Viceroy Riviera Maya. If you love attentive, personalized service this is the place. The small size of the hotel makes the visit an intimate experience. It was hard to decide how to split our time between our beautiful villa and the beach/pool area. The staff anticipated responded & exceeded all of our needs....

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Thank Becky H
Toronto, Canada
Reviewed 3 weeks ago via mobile

We stayed in this resort for 4 days at the end of February. We heard a lot about this hotel and wanted to check out in our short getaway. It is a very nice property that has a unique privacy to most of the villas/rooms. Each one has a separate entrance and it feels like a bit of a tropical...

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Thank Yeugenia K
Austin, Texas
Reviewed 3 weeks ago

My husband and I just returned from four nights/five days at the Viceroy. We had a fabulous time. The property is so private, beautiful, and completely secure. Pepe, our beach waiter, was charming and so helpful. There were so many special touches, from someone who cleaned our sunglasses on the beach to staff members who went out of their way...

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1Thank abp77austin
Charlotte, North Carolina
Reviewed 4 weeks ago

This was my second stay at this property and I can't come up with a single complaint. Service was outstanding by all, especially Pepe on the beach and Jose behind the bar. This is my favorite property between Cancun and Playa, but be prepared to spend a lot of extra money between food and drinks which are very expensive, but...

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Thank WoodyNC74
Madison, Wisconsin
Reviewed 4 weeks ago

We have stayed at many resorts from economy to 5-star and this resort is at the top of our list now! The quality of staff, amenities, food, and accommodations are beyond exceptional. From the moment you arrive to the moment you depart staff go out of their way to may your experience exceptional. When you arrive you are greeted by...

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1Thank Brent M
Sugar Land, Texas
Reviewed 4 weeks ago

Just returned from 4 night/5 day visit to the Viceroy. This was our first time at this property, although we have stayed at many high-end Mexican reports. My wife and I stayed in Villa #1 and our youngest daughter and her husband in villa #28. First let me say that the quality of the service is OUTSTANDING, the food was...

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1Thank craig s
Reviewed 4 weeks ago

This was my third time to stay at the Viceroy (formerly called The Tides) and it didn't disappoint. From the moment we arrived we were treated like royalty and it didn't end until we had to leave. Very private, very pampered.

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Thank Brian J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Banquet Room
Official Description (provided by the hotel)
Located just 35 minutes from Cancun International Airport and three miles from popular Playa del Carmen, Viceroy Riviera Maya is a serene hideaway set on the turquoise Caribbean amid a lush jungle ambiance. As Riviera Maya’s #1 resort in Conde Nast Traveler’s 2011 Readers’ Choice Awards, Viceroy offers world-class amenities, personalized pampering, exquisitely appointed villa accommodations with private patio and plunge pool, refined Mexican cuisine accented with international touches at La Marea and Mexican-Mediterranean fare at the seaside Coral Grill. Mayan influences abound, from the Mayan Blessing performed on arrival by the resort’s Shaman to the Mayan healing techniques offered at the award-winning spa. A Lagoon Pool, private pier, fitness center and traditional temazcal sweatlodge are among the resort’s many other pleasures. ... more   less 

Additional Information about Viceroy Riviera Maya

Address: Playa Xcalacoco Frac 7, Playa del Carmen 77710, Mexico (Formerly The Tides Riviera Maya)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $613 - $1,744 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Riviera Maya 5*
Number of rooms: 41
Reservation Options:
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Also Known As:
Viceroy Riviera Maya Hotel Playa Del Carmen
Tides Riviera Maya Hotel
Tides Riviera Maya Resort
Ikal Del Mar
Viceroy Riviera Maya Playa Del Carmen, Mexico
Hotel Style:
#10 Top resorts Hotel in Playa del Carmen
#11 Luxury Hotel in Playa del Carmen
#11 Spa Hotel in Playa del Carmen
#13 On the Beach Hotel in Playa del Carmen
#23 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Riviera Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try and stay far away from the hotel next door - or don't expect to ever get a relaxing evening”
 of 5 bubbles LouiseG313, 21 Mar 2017 | Read review
“The Premium Villas are secluded and lovely!”
 of 5 bubbles jwb2, 20 Mar 2017 | Read review
“All the rooms are excellent.”
 of 5 bubbles 833SueB, 15 Mar 2017 | Read review
“Ocean view rooms are great but don't seem as private as some of the others that are tucked away in the garden area of the property”
 of 5 bubbles johannahb69, 13 Mar 2017 | Read review
“All rooms are individual villa style. One closer to pool area are less private, ones towards front of resort are very private.”
 of 5 bubbles hauensteink, 8 Mar 2017 | Read review
5 of 5