We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Palm at Playa

Show Prices
Certificate of Excellence
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Palm at Playa
The Palm at Playa
Panoramas (11)
View Map
{"containerClass":null,"scriptFlags":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

1,195 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 619: English reviews
Start your review of The Palm at Playa
 Click to rate
Reviewed yesterday NEW

My husband and I stayed at the Palm at Playa last week. The hotel is beautiful. We had the one bedroom suite on the first floor with a patio that overlooked the courtyard. The rooms are beautiful, well-equipped and completely modern. We had a separate living area with a wet bar. The bedroom had a king size bed and both...

 Report
Helpful?
Thank SharonR2
Reviewed 2 days ago NEWvia mobile

Beautiful roof top and the staff was excellent we extended our stay because of the location but in all in was well worth everything we will be staying there again we are from Texas and had a good time

 Report
Helpful?
Thank issacmanny
Miami Beach, Florida
Reviewed 3 days ago NEWvia mobile

This is my first time to The Palm at Playa. When I arrived I'd a very warm welcome by Sandra and Jorge. They made me feel like family. I was hungry upon arrival and decided to have lunch on the Roof over looking Playa del Carmen with Excellent Seafood. I went to my room to find beautiful Rose's waiting for...

 Report
Helpful?
Thank nora6464
Kansas
Reviewed 3 days ago NEW

This is a tough review to write because everything outside of the pool was absolutely top-notch. The room was beautiful and spacious. Housekeeping was excellent. The hotel facility itself was lovely, clean, well lit and delightful. Sondra Lopez, the guest representative was absolutely delightful. She could not have done more for us, always going out of her way to help...

 Report
Helpful?
Thank BluesGuyKS
Hammamet, Tunisia
Reviewed 3 days ago NEW

We really recommend The Palm hotel!! Very good service, The food at The restaurant is DELICIOUS, The suites are very spacious and beautiful, The Pool and The view at The roof are amazing. We would like to say a SPECIAL THANK YOU TO HECTOR & ALFREDO at The restaurant, they always make sure to provide The Best food with their...

 Report
Helpful?
Thank RocioDelgado
Edmonton, Canada
Reviewed 4 days ago NEWvia mobile

So, let me first say when we were looking for places to stay in Playa Del Carmen for the night prior to spending two weeks in Cozumel, there were three things that caught my eye. I apologize for the long review but I feel it is so important to praise this place and the folks that work here. And pay...

 Report
Helpful?
Thank Amanda S
North Palm Beach, Florida
Reviewed 5 days ago NEW

After much research to find the perfect hotel and location we decided on the Palm at Playa. It was amazing! The rooms are huge with giant walk in showers. They are well maintained and very clean! Housekeeping is on top of everything. The location is a half block from 5th Ave, everything is within walking distance. Sandra the concierge, was...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Susan F
Zurich, Switzerland
Reviewed 1 week ago NEW

Top: - Restaurant. Wonderful breakfast. - Rooftop pool. Excellent with bar. - Friendly staff. Helpful and lovely. Flop: - works in a room above mine with noise even in the evening. No go for such a hotel!

Review collected in partnership with this hotel
 Report
Helpful?
Thank Urs A
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Fort Lauderdale, Florida
Reviewed 1 week ago NEW

This Beautiful property exceeded my expectations. They have great amenities including a gorgeous rooftop pool and bar. It couldn't be in a more Perfect location, in the center of 5th Ave (shopping and restaurant district). The room is huge, like an apartment and has a large balcony with relaxing hammock. The restaurant has optional complimentary breakfast and is very generous...

Review collected in partnership with this hotel
 Report
Helpful?
Thank jamecrew15
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Brooklyn, New York
Reviewed 1 week ago

This hotel is perfect! I went there with my boyfriend for 5 days and our room was beautiful, clean and had everything we needed. It was perfectly located right off the 5th ave and 2 minutes from the beach. The included breakfast was the best I have ever had in any hotel in the world and the staff was five...

Review collected in partnership with this hotel
 Report
Helpful?
Thank vane_valerio
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

1,231 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (606)
Viewed
Hotel & Grounds (48)
Viewed
Dining (34)
Viewed
Pool/Beach Area (107)
Viewed
Bathroom (16)
Viewed
View from Room (8)
Viewed
Room/Suite (56)
Viewed
Business Centre/Function Rooms (1)
Viewed
Family/Play Areas (1)
Viewed
Other (335)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (583)
Viewed
Amenities (86)
Viewed
Beach (58)
Viewed
Jacuzzi (18)
Viewed
Loft (96)
Viewed
Palm Room (47)
Viewed
Pool (28)
Viewed
Dining (103)
Viewed
Suite (89)
Viewed
The Hotel (58)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (42)
Viewed
Family/Play Areas (4)
Viewed
Pool/Beach Area (7)
Viewed
Hotel & Grounds (4)
Viewed
Dining (2)
Viewed
Room/Suite (2)
Viewed
View from Room (4)
Viewed
Other (19)
Check In Check Out
Hotels you might also like...
Travellers also viewed these Playa del Carmen hotels
0.2 km away
La Pasion Hotel Boutique by Bunik
La Pasion Hotel Boutique by Buni...
#14 of 211 in Playa del Carmen
1,116 reviews
0.3 km away
Thompson Playa Del Carmen
Thompson Playa Del Carmen
#10 of 211 in Playa del Carmen
512 reviews
0.8 km away
Be Playa Hotel
Be Playa Hotel
#21 of 211 in Playa del Carmen
524 reviews
Show Prices
Show Prices
Show Prices
0.5 km away
Porto Playa Condo Hotel & Beachclub
Porto Playa Condo Hotel & Beachc...
#16 of 211 in Playa del Carmen
575 reviews
1.3 km away
Mahekal Beach Resort
Mahekal Beach Resort
#27 of 211 in Playa del Carmen
2,380 reviews
0.7 km away
Aventura Mexicana
Aventura Mexicana
#19 of 211 in Playa del Carmen
1,636 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $215 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Jetsetter so you can book your The Palm at Playa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Palm At Playa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
40 questions
Ask a question

See all questions (40)

Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room overlooking the courtyard was quiet. I don't know if the rooms overlooking the street would be more noisy.”
 of 5 bubbles SharonR2, 27 Feb 2017 | Read review
“Ask for a quiet room and you will get the best you can although the hotel says they cannot guarantee it.”
 of 5 bubbles BluesGuyKS, 25 Feb 2017 | Read review
“The suites are gorgeous!”
 of 5 bubbles RocioDelgado, 25 Feb 2017 | Read review
“Try to get a room with a hammock! So relaxing! Also, although I read some reviews regarding noise, we didn't have any problems with it being loud in our room - we were in the interior courtyard area not facing the street. ”
 of 5 bubbles 785susanf, 23 Feb 2017 | Read review
“#208 is courtyard side. Very Quiet. If you go up to floor #3 you are closer to the rooftop bar which can be busy on the weekends.”
 of 5 bubbles jconrr, 16 Feb 2017 | Read review
5 of 5