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The Palm at Playa

1,731 reviews
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Traveller (865)
Room & Suite (380)
Storyboard
Overview
  • Excellent76%
  • Very good18%
  • Average4%
  • Poor1%
  • Terrible1%
Travellers talk about
“rooftop pool”(99 reviews)
“loft room”(24 reviews)
“roof top bar”(18 reviews)
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Airport Transportation
4.0 Star Hotel
All hotel details
Offers from The Palm at Playa
Offers & Announcements: Package Deal
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,731)Write a Review
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Traveller rating
617
179
41
23
11
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LanguageEnglish
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617
179
41
23
11
Show reviews that mention
All reviewsrooftop poolloft roomroof top barincluded breakfasttravel conciergefacing the streetrestaurant downstairsdouble showerhotel restaurantalfredochilaquilesamazing hotelthe location is perfectlounge areabeach clubsamazing staypool staff
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1 - 5 of 871 reviews
A TripAdvisor Member
11
Reviewed 2 days ago

The rooms were clean and smelled like a spa. The rooftop pool was beautiful. This hotel is in the heart of playa del Carmen walking distance to everything. The staff was friendly and helpful. The free breakfast was great! I left full every morning. It...More

Review collected in partnership with this hotel
1  Thank A TripAdvisor Member
Hotel's Favourite
A TripAdvisor Member
63
Reviewed 30 September 2017 via mobile

This place will not disappoint. Great great staff. Hectors kitchen staff was awesome. Loved the Birthday breakfast brownie too. The roof top staff is awesome as well. Great customer service all the way around. Loved Sandra Lopez she was super helpful and went out of...More

2  Thank A TripAdvisor Member
Response from JorgeSald, Director de Recepción at The Palm at PlayaResponded 6 October 2017

Dear Thank you for your opinion and give to us your trust in our services and products, that is the most important to us. We are glad to read your preference and wonderful comments regarding our property and the staff, we are always pleasant to...More

Reviewed 3 days ago via mobile

Before going into detail I have to say that we had 7 nights at The Palm at Playa and there were several pros and cons. We were 6 persons with 3 rooms which made it possible for us to compare the experiences we made. Pros:...More

Thank Eldigga
Reviewed 5 days ago

We recently Stayed at the Palm for 5 days 4 nights and we loved it! Perfect location and close to the beach. Unique and calm ambience with a mixture of old and new architecture coupled with a jungle courtyard garden. Jorge Saldaña and Miguel Estrada...More

1  Thank inglesgringo00
Reviewed 5 days ago

My girlfriend and I recently stayed at the Palm and had a awesome time. The rooftop pool and bar was awesome and the staff was great - Fernando and the crew at the rooftop were super friendly and helped us find all the good spots...More

1  Thank Michael M
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123456175
About
Awards & Recognition
Travellers' Choice
2018 Winner
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Pool
Fitness Centre with Gym / Workout Room
Room Service
Restaurant
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Airport Transportation
Breakfast included
Laundry Service
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
US$122 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$122 - US$307 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#19 Luxury Hotel in Playa del Carmen
#67 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (865)
Room & Suite (380)
Pool & Beach (253)
Dining (165)
Amenities (86)
Family and Play Areas (16)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
Lisyl4
29 January 2018|
Answer
Response from D24789 | Reviewed this property |
Yes but very limited English channels. CNN, Fox, ABC, NBC, VH1 and some cartoon networks. Feeds for most channels are out of Miami area.
1
Vote
NiskyNapar
24 January 2018|
AnswerShow all 3 answers
Response from D24789 | Reviewed this property |
The other answers are correct. I would add that even though it is not heated, I found it to be refreshing and it wasn't necessary.
0
Votes
live2wine
4 November 2017|
AnswerShow all 2 answers
Response from Tasha B | Reviewed this property |
We our in are late 40's and I think any age. it was an amazing hotel. right down town, and the staff is wonderful.
1
Vote
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12345621
Room Tips
"The bar across the street plays live music nightly. We didn’t mind because we were out so late but if you..."
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"Quiet side"
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"Rooms in the back are much quieter!"
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"Interior rooms don't get the street noise."
Read review
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