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The Palm at Playa

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The Palm at Playa
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1,057 Reviews from our TripAdvisor Community

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There are newer reviews for The Palm at Playa
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Showing 553: English reviews
Level Contributor
7 reviews
Reviewed 2 weeks ago via mobile

We were a little anxious about everything going just right. Front desk on a Friday night was a little backed up and there was some confusion about the reservation, and putting us up a couple of floors and getting our Passports scanned. But after we got the keys and our very nice bell hop took our bags and showed us... More 

Helpful?
Thank Phil B
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

Positive points - -The hotel location is amazing, just on the middle of the 5th avenue. -The loft room is modern, large with great facilities. - The roof top is fantastic with a large clean pool and great food. -The hotel stuff is incredible- their service was amazing from the reception (Irvine) and the concierge (Sandra) and the restaurant manager... More 

Helpful?
Thank Etay S
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Scottsdale, Arizona
1 review
Reviewed 3 weeks ago

The hotel was in a great location near Fifth Avenue shops and restaurants. The rooftop restaurant was beautiful and the food was delicious. Yet, the best part of this hotel was the staff. I had a problem with a shop located across the street from the hotel selling me fake jewelry (not related to the hotel at all). Irvin, at... More 

Helpful?
Thank DAArizona
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

San Francisco, California
1 review
Reviewed 3 weeks ago

The staff was so nice and accommodating. I would definitely stay here again. Great place for all occasions!! Every single person here at the hotel from the restaurant to the pool to the cleaners were so amazing and made us feel right at home. This is an awesome spot for a friend trip, couples or even families.

Review collected in partnership with this hotel

Helpful?
Thank hincheyalexandria
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

New York City, New York
Level Contributor
103 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 3 weeks ago

This hotel was very special and had all the trimmings of a luxury hotel without the luxury price. It is situated in a great location close to the beach and fifth avenue. The room was enormous - I had a kitchen, lounge area, large bedroom and very large bathroom with two showers. Breakfast was included which was a bonus. My... More 

Helpful?
Thank Mon_Petit14
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Virginia Beach, Virginia
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 weeks ago via mobile

My best friend and I stayed here for our annual girls' trip this summer. We enjoyed it so much and never wanted to leave! The staff was amazing--they were so friendly and willing to help us with whatever we needed. The staff at the restaurant was always so approachable and helpful every morning when we ate breakfast. They always had... More 

Helpful?
Thank jaarenas
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
17 reviews
3 hotel reviews
Reviewed 4 weeks ago via mobile

We weren't hotel guests but they also offer a great restaurant near 5th Avenue. They had the best margaritas we ever had. Also the food was great, you get free Tortilla chips with plenty different sauces as a starter. The tuna salad was so good. The service was amazing, especially Hector. He took very good care of us and was... More 

Helpful?
Thank Lisa G
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Newtown, Australia
1 review
Reviewed 4 weeks ago via mobile

The manager hector and the rest of the staff at sabar Amar were so friendly and attentive. Food was delicious, would definitely recommend the Atuna de Mis amores and el palado, ingredients are fresh and tasty! The rooftop pool is amazing and it's location is less than 50 metres from the beach.

Helpful?
Thank ellarosewhite
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago

The Service level at this Hotel could not be better! Normally, we had stayed at the All inclusives in the Cancun and Playa del Carmen areas...we had some fear that venturing out on our own might be a risky experience in several ways..but, we could not have been more pleased with this choice! We picked Suite rooms that were as... More 

Helpful?
Thank davemA5350OP
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

Haifa
1 review
Reviewed 4 weeks ago

Look very good The staff was very pleased and made the holiday nicely. The pool is wander full and amazing view Room was very big and clean. For couples that have been a great and romantic . Location is. Excellent

Review collected in partnership with this hotel

Helpful?
Thank afekm5
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free Breakfast
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $220 - $646 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#18 Luxury Hotel in Playa del Carmen
#69 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
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Questions? Get answers from The Palm at Playa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on first floor hear music-best stay above it all!”
 of 5 bubbles zulema85, 25 Nov 2016 | Read review
“Ask for a room not facing the street so you wont hear the noise from the next door bar. ”
 of 5 bubbles adim356, 21 Nov 2016 | Read review
“Rooms facing the back of the hotel are quiter.”
 of 5 bubbles B70FPfelipeb, 16 Nov 2016 | Read review
“Ask for a room away from the street”
  • Bathroom
  • Lounge Area
  • Lounge Area
  • Large double shower
  • Bedroom
 of 5 bubbles Mon_Petit14, 6 Nov 2016 | Read review
“We were happy with the concealed view that was like a jungle of palms..if you need ocean or city views...not sure what is avail.”
 of 5 bubbles davemA5350OP, 3 Nov 2016 | Read review
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