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The Palm at Playa

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The Palm at Playa
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1,127 Reviews from our TripAdvisor Community

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Showing 587: English reviews
los angeles
Reviewed 2 weeks ago

This was our third stay at Palm, and all have been exemplary. This is a beautiful boutique hotel, a great value for the price not because of the price but because of the quality if rooms, the wonderful service and the public areas that feel chic and playful. My husband planned a 50th birthday event for me at Palm with...

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Helpful?
Thank hellolizzie3
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Portland
Reviewed 2 weeks ago

Hotel is central and close to shopping, restaurants and beach, yet very quiet. Lovely planted area in center of hotel made it feel like we were in the jungle. Staff exceptionally friendly and helpful. Beds SOOO comfortable. Full breakfast with so many choices you can stay for a week without repeating, and delish. Hector and his waitstaff - Alfredo, Juan,...

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Helpful?
Thank PortlandA-Z
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Melbourne, Australia
Reviewed 2 weeks ago via mobile

The hotel was beautiful and room extremely comfortable. Sandra at the tour desk was helpful and we fully enjoyed our tours that she recommended. Hector, Alfredo, Juan and Elias down at the breakfast provided us with great and prompt service. Niki, Jose and Marco up at the pool also provided us with great and prompt service.

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Helpful?
Thank Sam K
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Chicago, Illinois
Reviewed 2 weeks ago

Yes, the rooms are spotless and beautiful. The rooftop pool is to die for. The food and drinks are excellent. But the staff is what really makes this place feel like a home away from home. Everyone was incredibly friendly and attentive, but one gentleman in particular went above and beyond. I had a very (very) early morning flight home...

Review collected in partnership with this hotel
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Helpful?
Thank Carrie H
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

We stayed here during Christmas 2016 during a family vacation and the hotel is beautiful!!! Besides the beautiful (and clean) facilities the service is impecable. The servers at Sabor A Mar are amazing, thank you Hector, Alfredo, Elias, Joan, Saul, Samuel and Antonio. Will def come back to this hotel!!

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Helpful?
Thank A TripAdvisor Member
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Coconut Creek, Florida
Reviewed 3 weeks ago

I stayed here in early December 2016 with 2 of my girlfriends to celebrate a birthday. The hotel is about 45 minutes from the airport, and is located just off of Calle 5 (5th St.) As soon as we walked in, the bellman greeted us in English and in Spanish, and immediately escorted us to the front desk. We were...

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Helpful?
Thank pt320
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Pittsburgh, Pennsylvania
Reviewed 3 weeks ago

My family had an excellent time at The Palm at Playa! The location is perfect. It's within a block of the Quinta Avenida where you'll find miles of shopping and eating. Mi Pueblo restaurant on the corner had delicious food! A beautiful beach is within a block and a half. There are also supermarkets such as Walmart and Mega within...

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Helpful?
Thank 753wanderer
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Washington DC, District of Columbia
Reviewed 4 weeks ago

My wife and I stayed here for 4 nights (12/16-12/20). First off, I'd like to say that Sandra (concierge) was so pleasant and helpful. I'd spoken with her a couple days prior to our arrival and she was so nice. I also made the mistake of leaving my small bag on the ADO bus and she walked back with us...

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1Thank Sequoia17
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Coeur d'Alene, Idaho
Reviewed 4 weeks ago

I was in Playa for 4 nights on my own before meeting up with friends in Puerto Morelos for another four nights. I booked only two nights only the day before arriving because I am never sure whether I will love or hate someplace... I can stay most anywhere for at least two nights. I loved it so much I...

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Helpful?
1Thank kelliedawn27
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

Reviewed 4 weeks ago via mobile

This location could not be better situated in Playa del Carmen. We booked at the last minute for one night and found it a refuge from the icky place we had stayed the night before. The rooms are lovely and spacious with nice amenities. And being positioned right off of 5th Ave and blocks from the beach was amazing. With...

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Helpful?
Thank Tracy W
JorgeSald, Director de Recepción at The Palm at Playa, responded to this review

Thank you for your opinion, your preference and wonderful comments regarding our property and the staff, we are always please to hear that our work has as a result guests highly satisfied. Your trust in our services and products is the most important to us. In the name of all the staff and me, we would like to send you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
For a boutique hotel in central Playa del Carmen, The Palm at Playa goes beyond the typical hospitality by offering the true lifestyle-beach character. With an accurate service, contemporary-beach design and a superb location by the "5ta Avenida", the town's most vibrant area, The Palm at Playa puts the best in town to handy distance.There are 69 resort-style accommodations which include lofts and apartment-like suites, very chic, generous in space and details. Our Restaurant Calle 8 offers Mexican contemporary cuisine at local prices, while the gym, yoga and holistic-themed therapy rooms at the Spa are still parts of the experience.But our star is the rooftop with the Bar and swiming pool. It's a perfect spot for celebrating the occasion in a stylish atmosphere, a place where dramatic ocean views and rounds of mojitos and margaritas flow constantly. The swimming pool, Jacuzzi and snack bar are the prefect set to relax under the warm and balmy Caribbean sun. But at night the whole terrace transforms itself into to a jazzy-vibrant stage. A chic and trendy place meaning the perfect setting for young souls seeking the groove, while gazing at the horizon and the sizzling lights of Cozumel Island.There are many things to know about The Palm, but the true is just feeling good factor. ... more   less 

Additional Information about The Palm at Playa

Address: Calle 8 Norte entre 5ta Avenida y 10ma | Manzana 29, Lote 5 Centro, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $227 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Palm at Playa 4*
Number of rooms: 69
Reservation Options:
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Also Known As:
The Palm At Playa Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#19 Luxury Hotel in Playa del Carmen
#69 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Palm at Playa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“You have a inner tropical garden very nice.”
 of 5 bubbles cristinaechenique, 15 Jan 2017 | Read review
“My room was quiet. I believe the front roons may be a little noisy.”
 of 5 bubbles gustavom50, 13 Jan 2017 | Read review
“Avoid to go there in the festival of the music two weeks in December, loud music all night long”
 of 5 bubbles , 7 Jan 2017 | Read review
“The noise from the roof on the upper floors can be very loud. request a low level room.”
 of 5 bubbles hellolizzie3, 1 Jan 2017 | Read review
“The loft rooms are gorgeous and huge!”
 of 5 bubbles chilliker, 29 Dec 2016 | Read review
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