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Ocean Maya Royale

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6,153 Reviews from our TripAdvisor Community

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Nuneaton, United Kingdom
Reviewed yesterday NEW

Even though we visited here over a year ago (January 2016) - I felt I needed to write a review as my Fianceé and I had an absolutely amazing holiday here! Upon arrival we were checked in with cocktails and had our bags taken to our room which was lovely. I'll start with the room, which was fantastic, we were...

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Helpful?
4Thank Adam G
Cincinnati, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

We are just completing our 7 day stay. We have stayed in many different resorts in Rivera Maya and this leads the rest. Food is excellent even at the buffet. The staff is genuine and the entertainment staff makes sure you have a wonderful time. Nightly entertainment is professional level with high level talent. We will return and recommend to...

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12Thank Waka B
About Hotel's Favourite Review
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for sharing this review of our resort with community of travelers and future OMR guests. Also thank you for mentioning our co workers Jennifer and Mario , since this is very important for them and for us. Please let us next time you are...

Oxford, United Kingdom
Reviewed 2 days ago NEW

We have just returned from our 4th trip in 4 years and as usual everything was exceptional. We cannot fault all the staff and we were welcomed back by the bar staff,restaurant staff and others. Cannot wait for the dates to become available to book for next year. The hotel is wonderful and we have had no issues in the...

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4Thank susan p
Ross-on-Wye England U.K
Reviewed 2 days ago NEW

Just got back from a lovely 10 day break at this Hotel. The room was comfortable and kept clean and tidy. The grounds of the hotel are beautiful and well maintained. Be aware that wild life are wandering the grounds such as deer, Coati and Iguanas. This was no problem for us but if some people find this off putting...

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3Thank Christopher W
Manitowoc, Wisconsin
Reviewed 3 days ago NEW

The staff was EXCEPTIONAL, to name a few Stephan, Rodrigo, Mario, Eddie, Martha, Pamela, Tila and Ana. Very fun and caring people. The rooms were ok, but the cleaning staff was awesome. When we left for the day we always came back to a clean room with new towels, soaps etc.. The restaurants were all very good, especially the Japanese...

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2Thank dolly72968
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, We really appreciate you took the time to write and share this review with all the community of travelers and future OMR guest. Thank you for mentioning our co workers Stephan, Rodrigo, Mario, Eddie, Martha, Pamela, Tila and Ana since this is very important for us and for them. We would like you to let us...

Reviewed 3 days ago NEWvia mobile

Excelent services and treatment from all the staff, the best option for couples every time you come across with the staff you have a smile back. The food is amazing all day long and the commodities are great. Each night a different show for all to enjoy. BEST PLACE for a real vacation.

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1Thank Jerónimo T
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for sharing this review with community of travelers and future guests. Please let us next time you are planning your holidays we will be looking forward for the chance of hosting you once again. Regards,

Chatham, United Kingdom
Reviewed 3 days ago NEW

As a party of four we have just returned from another 2 week fabulous holiday at the Ocean Maya, in-fact it’s our 4 th trip here and I must admit the management have something to answer. Just how do you get all your staff to be so polite and helpful and work to satisfy all the needs of your customers...

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2Thank harwool
OceanCustomerService, Director de Relaciones Públicas at Ocean Maya Royale, responded to this review

Dear OMR Guest; We really appreciate you took the time to write and share this nice review of our resort and your experience with all the community of travelers and future OMR guest. It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your 4th visit. Spevial thanks...

Reviewed 4 days ago NEW

My husband and I just returned from our trip to Ocean Maya. We had a nice relaxing time! Of the 4 main places to eat, we enjoyed the El Charro the best. Nice friendly staff. Our server was Aurora both evenings. She was wonderful! We could get right in at El Charro but if you want to have seating at...

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2Thank Gina M
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this detailed review about our resort and its highlights, we really appreciate it since this is very important for us and for the community of travelers and future OMR guest. Please let us know next time you plan your holidays, we will be looking forward for the chance...

Mount Prospect, Illinois
Reviewed 4 days ago NEWvia mobile

Overall, we had a great experience at Ocean Maya Royale! Below are some takeaways from our trip: TIPS: •Skip H10 vacation sales pitch •Get morning coffee at Lobby Bar rather than Hacienda PROS •Staff & service were excellent - always happy and willing to help. Shout out to some of our favorites: Guillermo (hibachi chef at Yookoso), Oscar (sommelier and...

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4Thank spicerack7
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you very much for such a nice review we are sure our future guest and travelers community will appreciate this. We will take your comments as big opportunity areas to improve our services, special thanks for mentioning our co workers Eric, Guillermo and Oscar since this is very important for them. Please let us know...

Jamison, Pennsylvania
Reviewed 5 days ago NEW

Having been to many resorts - including over 10 in the Riviera Maya area - I believe I have a great idea of what a 5-star level resort is like, and what isn't. Ocean Maya is more of a 3.5 at best. Back in its day, about 15 years ago, I'm sure it was great. It's just taken a beating...

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2Thank Ronnisky
OceanCustomerService, Director General at Ocean Maya Royale, responded to this review

Dear Former Guest Mrs Ronnisky. On behalf all of us at OMR we would like to thank you for sharing your thoughts with all the travelers community around the world. We would conceder the opportunity areas pointed on it, also you can count on that our area heads are working on trying to avoid our future guest for have the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $252 - $754 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,559 questions
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Questions? Get answers from Ocean Maya Royale staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are within walking distance of the pool or lobby.”
 of 5 bubbles susanpV2303VQ, 27 Mar 2017 | Read review
“No lifts so if you have any difficulties with walking chose ground floor room. Also for quiet avoid pool area.”
 of 5 bubbles ChristopherW288, 27 Mar 2017 | Read review
“Do not book there!”
 of 5 bubbles 238barbarat, 20 Mar 2017 | Read review
“If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with desserts and wine.”
 of 5 bubbles lauragH9207OB, 17 Mar 2017 | Read review
“Don't go if you are a beach person”
 of 5 bubbles lynerrington, 17 Mar 2017 | Read review
5 of 5