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Ocean Maya Royale

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6,141 Reviews from our TripAdvisor Community

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Reviewed yesterday NEWvia mobile

This is our first time at the riviera maya and we are very happy to be here, the food is awsome! They have a little bit of everything, our room is always clean, I mean they take care of you in every detail. The beach is not that good, but if you walk 5 minutes to the left it's better....

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Helpful?
3Thank Ann98ly
Cincinnati, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago via mobile

We are just completing our 7 day stay. We have stayed in many different resorts in Rivera Maya and this leads the rest. Food is excellent even at the buffet. The staff is genuine and the entertainment staff makes sure you have a wonderful time. Nightly entertainment is professional level with high level talent. We will return and recommend to...

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12Thank Waka B
About Hotel's Favourite Review
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR former guest: On behalf of the entire staff we would like to thank you for sharing this review of our resort with community of travelers and future OMR guests. Also thank you for mentioning our co workers Jennifer and Mario , since this is very important for them and for us. Please let us next time you are...

Reviewed yesterday NEWvia mobile

We went on a friends trip with 15ppl Pros Smaller resort and easy to get around Great drinks Foam party is the best!!! You can bring your own cup (we all had different size mugs) Ok beach area with "pier" to walk along to the privileged beach Cons Not enough food options The animals will just walk up to you...

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1Thank Karen C
Bridgend, United Kingdom
Reviewed yesterday NEWvia mobile

Just returned form a two week holiday at ocean maya. After reading reviews we ware not disappointed. This place really is paradise!! We was expecting the upsell to premium and time share but thankfully this didn't happen. Instead we were helped to our room where we found a bottle of sparkling wine and strawberries 😀 The staff are amazing here....

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1Thank Mike C
Reviewed 2 days ago NEW

The Ocean Maya Royale is an amazing adult only, all-inclusive resort! The entire resort was beautiful and well maintained. There was something for everyone at this resort from relaxing chairs by the beach and pool, to activities throughout the day (beach volleyball, ping pong, bingo...) and not to mention the great entertainment at night. What truly made our vacation special...

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4Thank Kyla W
kelowna, BC canada
Reviewed 2 days ago NEW

This is our second trip to the OMR. We are H-10 members and totally enjoyed ourselves. The food at the restaurants was very good. Thanks to Israel for his colorful show at the Japanese, Jesus & E great service and Spanish coffee at the Blue moon, Alberto and Edray at the Italian and Manuel at the privilege. The nightly entertainment...

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2Thank rasras24
Edmonton, Canada
Reviewed 4 days ago NEW

Was advised by our travel agent and by the hotel website website that they had renovated the hotel since our last stay 5 years ago. NOT! The place is falling apart! Stains on all the cushions in the restaurants, floors are chipped, Plumbing is questionable at the very least. At the main building it looks like they tried to paint...

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2Thank Barbara T
Las Vegas, Nevada
Reviewed 4 days ago NEWvia mobile

This resort is an all exclusive property on the beach in PLAYA Del Carmen. It was laid out well & the people were friendly however the water was not pretty like Cancun's & that was a huge disappointment. The rooms were acceptable so no problems there. I paid to upgrade to ocean view but in hindsight, there's not really any...

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1Thank nancyloveswine
grabill
Reviewed 4 days ago NEW

We have only been to 2 all inclusive resorts. This one and the Valentin Imperial. Both of them were absolutely great. When we were looking to book a resort, we were looking for an adult-only resort with great food and hospitality and Ocean Maya met our expectations! The waiters/waitresses are SO friendly. And the food was delicious. When we arrived...

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3Thank Joy K
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, We would like to thank you for this nice and detailed review of our resort we are sure community of travelers and our future guests will appreciate this. Your comments and suggestions will be taken as opportunity areas to improve our servie and avoid people feeling this way in the future. Please let us know next...

Reviewed 5 days ago NEWvia mobile

I love this hotel! I came for spring break and the staff did a great job of keeping everything orderly. There were families here at the same time and they seemed unbothered by the spring breakers. I can't wait to come back

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Thank Gabrielle R
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. We would like you to let us know next time you plan your holidays since it would be a big pleasure to have you back and host you once...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $255 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Despegar.com and Jetsetter so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#37 Spa Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,555 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not book there!”
 of 5 bubbles 238barbarat, 20 Mar 2017 | Read review
“If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with desserts and wine.”
 of 5 bubbles lauragH9207OB, 17 Mar 2017 | Read review
“Don't go if you are a beach person”
 of 5 bubbles lynerrington, 17 Mar 2017 | Read review
“3207 tucked up the back, so no noise and not far from pool area. View from balcony was of palms trees.”
 of 5 bubbles Donna882017, 14 Mar 2017 | Read review
“Holding 29, 33 and 36 have ocean views”
 of 5 bubbles MichelleStittsville, 13 Mar 2017 | Read review
5 of 5