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Ocean Maya Royale

AMOMAUS$205*
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Certificate of Excellence
09/05/2017 10/05/2017
1 room 2 adults 0 children
US$295*
US$205*
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US$295*
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Ocean Maya Royale
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6,252 Reviews from our TripAdvisor Community

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Showing 5,102: English reviews
London, United Kingdom
Reviewed 1 week ago

Two of us spent 10 days here in March/April and had an amazing time. We were booked into a club room which meant we had "privilege" status (didn't realise this until we arrived). Check in was easy in the privilege dedicated area, room was big enough, spotlessly clean and well maintained. The bed is fabulous, so comfortable!! Had a fully...

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Helpful?
3Thank 2TrippersLondon
Minnesota
Reviewed 1 week ago

Pros: Good food and drinks. Lots of variety. No waiting at the ala carte restaurants. Very laidback dress code. Entertainment was pretty good. The pool area was exceptional. Rooms were good size, updated & clean. Internet was good even on the beach. Service was top notch especially, Augustin who kept the drinks full on the beach. Lots of wildlife, even...

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Helpful?
3Thank reanna1022
OceanMaya, Director General at Ocean Maya Royale, responded to this review

Dear Mister Smcallister2016 Thank you very much for sharing your opinions of our work and services offered. We will continue working hard for accomplish our duties with a single end in mind, which is to achieve the full satisfaction of our guests. We invite you to contact us the next time you decide to visit us at calidad.hhm@h10hotels.com. We are...

London, United Kingdom
Reviewed 1 week ago

I spent the day at the Ocean Maya, and from the moment I walked in, I felt like a VIP! From the security, to the front desk staff, to the breakfast host and waiters and the pool bar men. They were all so polite and couldn't do enough for us! I went with a friend for the day and we...

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Helpful?
3Thank jemmafarrell
Casa Grande, Arizona
Reviewed 1 week ago

One of the best hotels we have ever stayed at in the Caribbean! We want to thank the following people for making our vacation one of the best ever - even though I was sick for the first 3 days. Miguel (Mike) Roman Flores, VIP Privilege Club Manager was amazing and a God send; Gomez Dominguez Alberto Luis Alberto (Luis),...

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4Thank shelby0321
Doncaster, United Kingdom
Reviewed 1 week ago

Ocean Maya is a beautiful resort, with a huge commitment to cleanliness, service and attention to detail. The 2 pools were contrasting in that one was a party pool, the other a quiet pool. Sunbed situation was a farce; people putting towels on at 06.00 - as not enough to go round. Food was fabulous, really well prepared, good quality...

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Helpful?
3Thank Mick B
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. We would like you to let us know next time you plan your holidays since it would be a big pleasure to have you back and host you once...

Columbus, Ohio
Reviewed 1 week ago

I'll keep it short and sweet. Overall Ocean Maya Royale was great. The room was very updated and cleaned properly each day. The food at each restaurant was good, especially the Italian restaurant. The breakfast and lunch buffets were serviceable. The bar, wait and entertainment staff was fantastic! I'd like to thank Absalom, Pamela, Augustin, Tigre (at the lobby bar),...

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Helpful?
5Thank Patrick R
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you very much for such a nice review we are sure our future guest and travelers community will appreciate this. Also thank you for mentioning our co workers Absalom, Pamela, Augustin, Tigre Ana & Tila, since this is very important for them and for us. Please let us know next time you plan your holidays,...

Los Angeles, California
Reviewed 1 week ago

Amazing experience, I met the Coaties and the deers, it was so great to see them free... co-existing with the humans. Really good service. Great restaurants, except for the little snack area of the Priviledge service. FOR PRIVILEDGE SERVICE PLEASE HERE IS MY RECOMMENDATIONS: 1. You should offer more snacks that are fresh-beach-vacation style. 2. You should offer more VEGAN...

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Helpful?
1Thank VanessaCasmen
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you for taking the time to write this review about our resort and its highlights, we really appreciate it since this is very important for us. Your comments and suggestions will be taken to work on improving our services. We would like you to let us know next time you plan your holidays since it...

Vancouver, Canada
Reviewed 1 week ago

Ocean Maya has very good food, excellent entertainment and very friendly staff. Hard to find fault really with this place. The buffet has some of the best lunches and dinners that I have had at a hotel or cruise ship. The singers and dancers are great. Jersey Boys, Elvis and the Beatles........you will dance the night away. My wife and...

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Helpful?
6Thank Olliedad
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Former Guest, Thank you very much for sharing this review of your experience with al the community of travelers and future guests. Please let us know next time you plan your holidays, we will be looking forward to be your host once again, we are sure this time we will be able to achieve a 5* review from...

Reviewed 1 week ago via mobile

So we found the pool area to be a bit lively for our taste on the first day ( foam party). Anyway, the room is very small and not a lot of room to put away your clothes, no hot water at all, still waiting for someone to come and fix it. On the plus side, our ocean view is...

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Helpful?
2Thank FJRider21
OceanMaya, Director General at Ocean Maya Royale, responded to this review

Dear Mister Smcallister2016 Thank you very much for sharing your opinions of our work and services offered. We will continue working hard for accomplish our duties with a single end in mind, which is to achieve the full satisfaction of our guests. We invite you to contact us the next time you decide to visit us at calidad.hhm@h10hotels.com. We are...

Kent, United Kingdom
Reviewed 1 week ago via mobile

We have just returned from 2 weeks at OMR. We booked with Thomson and flew on the Dreamliner. We booked a junior suite with jacuzzi bath. We were unaware that this would include privilege service until our arrival. Check in was smooth and fast. First impressions of our room and the hotel were fantastic. The room was huge with a...

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Helpful?
3Thank Tracy W
OceanCustomerService, Director de Relaciones con Clientes at Ocean Maya Royale, responded to this review

Dear OMR Guest, We appreciate a lot you took the time to write and share this review of our resort with all the community of travelers and future OMR guest. It is a pleasure to read that our resort and staff fulfilled your expectations and that you had a good time during your holidays, that is why we thank you...

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09/05/2017 10/05/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $217 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Hotwire, BookIt.com, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,607 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room in this hotel is excellent”
artvic, 22 Apr 2017 | Read review
“the higher the villa number, the further you'll be from the pools/ocean”
reanna1022, 18 Apr 2017 | Read review
“second floor, sea view.”
mickb55, 17 Apr 2017 | Read review
“The ppola rea can be very loud during the day”
moniqueb435, 16 Apr 2017 | Read review
“Ask for building 21, 26 or 29 on the 2nd floor”
Bomani, 14 Apr 2017 | Read review
5 of 5
AMOMA
US$205* /night
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Prices are for 1 room, 2 adults
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