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Ocean Maya Royale

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6,252 Reviews from our TripAdvisor Community

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Showing 5,102: English reviews
Florence, Kentucky
Reviewed 28 July 2014

We just came back from our 3rd stay this year which brings us to a dozen visits now. You might think we love this place and yes, we do. But not only that, we consider this hotel our second home. Every employee, no matter if gardener, maintenance, housekeeping, waiters, bartenders or management, every single one tries its best to make...

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8Thank judgeman42
New Britain, Connecticut
Reviewed 27 July 2014

We stayed at Ocean Maya royal in June of 2014 for my Birthday and had a amazing time this was our second time there and im sure there will be many more. The VIP staff was wonderful especially Alisandra she went above and beyond for us and made our stay much more pleasant. The lobby bar staff Angel, Oli, and...

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3Thank Jessica P
Aberdeen, United Kingdom
Reviewed 27 July 2014

It was the first time n Mexico and the first time in this resort. We had a great experience and really good time in the resort. The staff was excellent, always friendly and competent. Cocktails were absolutely amazing especially mojitos! The international buffet was really good, nice food and great choice. Also the Japanese restaurant was excellent with great entertainment...

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3Thank Mariasole D
Milwaukee
Reviewed 26 July 2014

We just returned from our fourth visit -- a wonderful relaxing ten day stay at the Ocean Maya Royale. How can you improve on perfection? It is difficult, but somehow things just keep getting better and better. From the time of arrival until departure, the Ocean Maya Royale rewarded us with an outstanding and memorable stay once again. Maria Lopez,...

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8Thank KenandDawnMke
Whitby, Canada
Reviewed 26 July 2014

Stayed there from July 1st to July 8th and were treated like royalty. Rooms were great, food quality and variety was amazing, people were very friendly and helpful in any request(taxi to town,menu adjustments etc). Can't wait to go back

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3Thank Nelson A
Reviewed 26 July 2014

It's taken a little while for me to write review. This was my second time at the ocean maya and I must say it was just as good as the first time. We stayed there June 6th to 16th. Keep in mind a few things really pissed me off. I brought another couple and my fiancé this time. Upon arrival...

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4Thank Jessica A
Ambler, Pennsylvania
Reviewed 26 July 2014

I can't even believe we're home now. We had the time of our lives at this resort. The service was amazing. They were the nicest people and would treat you like friends. They had awesome conversations with you and made you feel very wanted. We spent a lot of time at the bar and met the BEST bartender on earth....

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4Thank Rick S
Reviewed 26 July 2014

My boyfriend and I stayed at the ocean may for 2 weeks from 23rd April 2014. We had such an amazing time. We met some fantastic new people which we still speak to a lot now! Hotel was beautiful and clean. Food was nice, lots of choice at the buffet. The Italian was ok, bit of a wait. Meal was...

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Thank Ananda1984
Dallas, Texas
Reviewed 25 July 2014

We had a blast at this place! The service was excellent from when we exited the van from the airport. The staff was great! A very relaxing atmosphere with fun things to do. We had to eat the Japanese food cooked by Alfredo almost every night. Bartenders Tony and Miguel were great as well. Our shuttle transfer to and from...

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2Thank dn6024
Arden Hills, Minnesota
Reviewed 25 July 2014

The service was excellent. Always friendly and professional. Although there was confusion with the reservation, and the type of room (Villa) that was to be obtained, the staff tried to accommodate. What both surprised and impressed me was how the staff remembered you. Miguel at the beach bar was unbelievable. One day I did not go to the beach and...

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3Thank BMT217A

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $217 - $508 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Hotwire, Evoline ltd, TripOnline SA, getaroom.com and HotelQuickly so you can book your Ocean Maya Royale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#25 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#36 On the Beach Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Every room in this hotel is excellent”
artvic, 22 Apr 2017 | Read review
“the higher the villa number, the further you'll be from the pools/ocean”
reanna1022, 18 Apr 2017 | Read review
“second floor, sea view.”
mickb55, 17 Apr 2017 | Read review
“The ppola rea can be very loud during the day”
moniqueb435, 16 Apr 2017 | Read review
“Ask for building 21, 26 or 29 on the 2nd floor”
Bomani, 14 Apr 2017 | Read review
5 of 5