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Ocean Maya Royale

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6,146 Reviews from our TripAdvisor Community

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Showing 5,030: English reviews
Houston, Texas
Reviewed 21 April 2014

I am writing this review a year later, but I remember staying at this hotel like it was yesterday.It's an adult hotel.Me and my husband (Iam 24/husband 25 yrs old), mom and stepdad stayed here for a week. First day the stuff was friendly and greeted us with a warm welcome. They gave us our room keys and said they...

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4Thank OrtizJ88
Pennsylvania
Reviewed 21 April 2014

My husband and I went back to Ocean Maya Royale for our second time over my spring break, April 13th thru the 17th. We loved it so much last year, we couldn't wait to return. I had read on this website that some people emailed Maria Lopez to request a certain building, so I did this as well and requested...

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6Thank salanay
London
Reviewed 21 April 2014

This review feels slightly unfair, as we decided to try out an all inclusive package as a change, seeing as how we have always gone with the boutique style of holiday in the past. Unfortunately, we were extremely disappointed but, in fairness to the hotel, this is probably not because it was below the usual standard for this style of...

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3Thank SteveRachelLondon
Margate Kent England
Reviewed 21 April 2014

This is a bit late but we had a very good time in January when we stayed at this hotel following our retirement and it certainly allowed for a relaxing time in the sunshine. Issue: we had travelled with Thompsons who advised that as no one else on our flight was going to this hotel that we should get a...

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2Thank Kenslade
Duluth, MN
Reviewed 21 April 2014

Just returned from 2 weeks at Ocean Maya Royale. As we had been there previously, many of the staff recognized us, greeted us, and thanked us for returning. Surprising since they see hundreds of people monthly. We were always greeted with smiles and "Holas" whether it was servers, grounds keepers, maids, and even the G.M! A special thank you to...

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11Thank frozentoes
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. I would also like to thank you for choosing us to come to Riviera Maya now for the fourth time. I am really happy to read that as other previous visits, you and your friends, have ha again a superb time. Thank you also for taking the time to mention...

Reviewed 21 April 2014

We traveled from April 11-19 2014. The facility and grounds are very nice and clean. You will always see someone working on the grounds. We stayed in room 1204 which was right outside the pool. The staff was friendly and loved Tony and "Nacho" our pool bartenders. We did need to get up early to reserve chairs on the beach....

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2Thank Tschallock
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are very happy to see that you have had a wonderfull stay with us. Thank you for the complements made to the property, as you have mentioned, we do have a great working team dedicating a lot of time to keep all teh grounds with the best conditions for...

Vancouver
Reviewed 21 April 2014

we were pleasantly surprised by what this resort had to offer. Location and layout are superb, food and drinks were to die for, and the staff was superfriendly and efficient. We never felt the place was crowded and the privacy of our little patio was an added bonus. We would definitely consider a second vacation there.

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6Thank BeeVancouver
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are very pleased to read that we have really surprised you for the good. It is wonderfull to know how much you have enjoyed your holidays with us. Thank you so much for all the complements. We hope that you return with us soon!! Kind regards, Maria Lopez Subdirectora...

Leeds, United Kingdom
Reviewed 19 April 2014

From the second we arrived and Michelle greeted us, we were looked after and treated like kings all the staff were fantastic with a special mention to Jovanetti at the bar and Azusena on the beach who kept us plied with drinks and laughing the whole time they are a credit to the company and no tips would do justice...

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4Thank Stuart W
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. Thank you so much also for so many great coments made about the property but also about the staff. Michelle and Alisandra from Privilege Concierge will be very happy to know that all their effort have been rewarded with giving you the best honeymoon possible. Thank you also for mentioning...

Port Coquitlam, British Columbia
Reviewed 19 April 2014

My wife and I had a great time at the Ocean Maya for the first weeks in April. The food was very good and we appreciated the no reservation policy for the four specialty restaurants. Entertainment was at times good. The ocean wasn't visible from a beach lounge chair because of the dirty glass until the day executives from the...

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5Thank Kanucklehead
OCT-CustomerService, Manager at Ocean Maya Royale, responded to this review

Dear Guest, Thank you for posting a review on Tripadvisor. We are very pleased to read that you have had two wonderful weeks with us; specially with the help of some people from our staff that you have mentioned on the review. I will make sure they do know about it. Thank you also for the complements to the property...

Ann Arbor, Michigan
Reviewed 18 April 2014

Ocean Maya Royale is about 8 miles north of Playa del Carmen's night life and you will need to take a cab to get there which can be expensive. $20 one way per person we were told at the desk, but there are ways around that and most people I spoke with didn't pay that much. You can catch a...

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4Thank ronandlynn

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Beachfront
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
All-inclusive luxury in an intimate Caribbean setting, in the heart of the Riviera Maya. Ocean Maya Royale is a luxury all-inclusive beachfront resort in Riviera Maya, in the heart of the Mexican Caribbean. Offering intimate settings and lush tropical landscapes, this Caribbean gem is very close to Playa del Carmen, Tulum, Cozumel and Cancun. Relax and enjoy our Despacio Spa, two swimming pools, exclusive south beach section featuring Balinese sun beds, Dive It! Watersports center and our a la carte restaurants, where you can taste the best International cuisine, including our new beachfront La Dolce Vita restaurant. Ocean Maya Royale is exclusively an Adults Only resort, a perfect retreat for couples, honeymooners and any one over the age of 18 looking for a more relaxing and sofisticated Caribbean experience. ... more   less 

Additional Information about Ocean Maya Royale

Address: Carretera Federal Chetumal, km. 299, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $255 - $815 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Ocean Maya Royale 4*
Number of rooms: 320
Reservation Options:
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Also Known As:
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Hacienda Maya
Ocean Maya Royale Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#26 Top resorts Hotel in Playa del Carmen
#33 Family Hotel in Playa del Carmen
#34 Luxury Hotel in Playa del Carmen
#36 Spa Hotel in Playa del Carmen
#37 On the Beach Hotel in Playa del Carmen
#51 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Ocean Maya Royale staff and other travellers.
1,557 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Spend more and get more somewhere else”
 of 5 bubbles Ronnisky, 24 Mar 2017 | Read review
“Do not book there!”
 of 5 bubbles 238barbarat, 20 Mar 2017 | Read review
“If it is your honeymoon or anniversary, be sure to let the resort know ahead of time. They provided us with desserts and wine.”
 of 5 bubbles lauragH9207OB, 17 Mar 2017 | Read review
“Don't go if you are a beach person”
 of 5 bubbles lynerrington, 17 Mar 2017 | Read review
“3207 tucked up the back, so no noise and not far from pool area. View from balcony was of palms trees.”
 of 5 bubbles Donna882017, 14 Mar 2017 | Read review
5 of 5