We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
03/09/2017 04/09/2017
    There are no pins in your viewport. Try moving the map or changing your filters.
    • {providername} {price}
    {providername} {price}
      {listitems}
    {sold_out_text}
    We can't find prices for this accommodation
    From {rate_price} {rate_periodicity}

    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    Hotel website
    Save
    Best prices for your stay
    03/09/2017 04/09/2017
    US$260
    US$193
    SAVE US$67
    US$260
    US$194
    SAVE US$66
    US$260
    US$194
    SAVE US$66
    Traveller (12582)
    Pool & Beach (2670)
    Room & Suite (1035)
    Sandos Caracol Eco Resort
    12,661 reviews
    #84 of 211 hotels in Playa del Carmen
     
    Hotel Eclipse
    141 reviews
    #146 of 211 hotels in Playa del Carmen
     
    Grand Beach Resort by Meyer
     
    The Royal Haciendas All Suites Resort & Spa
    3,588 reviews
    #49 of 211 hotels in Playa del Carmen
     
    Overview
    • Excellent47%
    • Very good32%
    • Average12%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “royal club” (1,483 reviews)
    “man made beach” (418 reviews)
    “fun club” (352 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Occidental at Xcaret Destination
    Special Offer: Join my Barceló
    Hotel deals
    {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
    Sandos Caracol Eco Resort
    12,661 reviews
    #84 of 211 hotels in Playa del Carmen
     
    Hotel Eclipse
    141 reviews
    #146 of 211 hotels in Playa del Carmen
     
    Grand Beach Resort by Meyer
     
    The Royal Haciendas All Suites Resort & Spa
    3,588 reviews
    #49 of 211 hotels in Playa del Carmen
     
    Rooms
    3 Sep4 Sep
    |
    1 room, 2 adults, 0 children
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    Show Available Rooms
    Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 8 partner sites to see rooms from US$193.
    We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Playa del Carmen hotels with availability
    Standard Room

    Getting you more information on this room

    Free Cancellation
    Select
    {"BOOKING_FEATURES": ["IB_STREAMLINED_SELECTED_ROOM","IB_NEW_REG_FLOW_INTERRUPTER","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","CHILDREN_SEARCH","IB_DW_INLINE_PASSWORD","ATTRACTIONS_REMOVE_PAYMENT_ADDRESS_FIELDS","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","STORED_CARDS","IB_POST_BOOK_LOGIN_CTA","IB_PRICE_WINS_COPY","IB_DW_PROMPT_KNOWN_EMAIL","IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_EXIT_INTERRUPTER","IB_SHOW_AMENITIES_AS_ICONS","IB_NEW_REG_FLOW","META_AIR","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKING_FORM_FAVICON","IB_URGENCY_BLOCK","IB_NEW_REG_FLOW_POST_BOOK"] , "IMPRESSION_KEY": "efb93961f8664096a49582d42479b723", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":260444,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[53925539],"additionalContentIds":[],"pollCount":0,"checkin":{"day":3,"month":9,"year":2017},"checkout":{"day":4,"month":9,"year":2017},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":194,"entryCurrency":"USD","complete":true,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":null,"impressionKey":"efb93961f8664096a49582d42479b723","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":260,"lowestMetaPrice":193,"additionalPartner":false,"highestMetaPriceDisplay":260,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":260,"lowestMetaPrice":193,"highestMetaPriceDisplay":260,"hotelName":"Occidental at Xcaret Destination","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImVmYjkzOTYxZjg2NjQwOTZhNDk1ODJkNDI0NzliNzIzIiwiQUlLIjoiMWQ0MjQwZWQ0ZjZkNGJmMTkyYjkwNWMzNWFhMmM0YWQifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isPriceDrawerEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": -1, "checkIn": "03/09/2017", "checkOut": "04/09/2017", "lowestPrice": "US$193", "hasDates": true, "hacComplete": true, "contentIdMappings": {"53925539":"TravelocityEWS","109271205":"HotelsCom2IB","65692211":"Hotwire","32623167":"Expedia"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_hr_inline_room_grid_hsx", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_hsx","template":"ibex_room_grid_hsx__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_hsx","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_hsx__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_hsx","template":"ibex_room_grid_row_hsx__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_hsx","js":{},"dust":{"amenities":"ibex_room_grid_row_hsx__amenities","condition_col":"ibex_room_grid_row_hsx__condition_col","price_text":"ibex_room_grid_row_hsx__price_text","reservation_col":"ibex_room_grid_row_hsx__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
    Write a Review
    Reviews (12,630)
    Traveller rating
    Traveller type
    Time of year
    Language
    • More languages

    1 - 5 of 10,482 reviews

    Reviewed 2 days ago

    I came w my husband, 2 kids and my parents whom have never been to Mexico. This hotel did not disappoint. Our rooms were clean and the food was great and seasoned perfectly w lots of variety for my picky kids and parents. We came...More

    Review collected in partnership with Barcelo Hotels & Resorts
    1  Thank Laura L
    Reviewed 2 days ago via mobile

    I recently visited with my fiancé. We booked occidental because it was the cheapest hotel that was all inclusive in Mexico. We knew going into this that the beach was man made. We recently graduated college so we are cheap and on a budget so...More

    1  Thank Ashlee S
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded yesterday

    Dear Ashlee S, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. It gives me a...More

    Reviewed 2 days ago via mobile

    I read many, many reviews before going. The resort is STUNNING and the staff is AMAZING. Shout out to Ismael in building 18 for being an absolute sweetheart and so accommodating. Food is decent (buffet probably the best). The drinks have a Splenda-y taste if...More

    1  Thank Sam J
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Dear Sam J, Thank you for taking the time to share your Occidental at Xcaret Destination experience. We have taken all your feedback on board and this will be used constructively to perfect our future guests’ experience. We truly appreciate your sincere and constructive comments...More

    Reviewed 2 days ago

    Overall the resort is a beautiful resort. It has excellent pools, shopping area, the in door river/canal and exotic animals. What I did not appreciate was the employees trying to sell you a timeshare. We have a 2 year old and do not have the...More

    Review collected in partnership with Barcelo Hotels & Resorts
    2  Thank Jesus Z
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    We are truly sorry for your experience with the Vacation Club team, which is supposed to provide guests with personalized assistance and information about the hotel and services. Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his...More

    Reviewed 2 days ago

    This hotel is very nice but way too big. it's a long walk to restaurants and the pool. Also if your going on vacation and looking to relax, this isn't the hotel for you. We kept getting phone calls to our room starting at 7am...More

    1  Thank 01ABAUTISTA
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Dear 01ABAUTISTA, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. Please accept our apologies for...More

    Sandos Caracol Eco Resort
    12,661 reviews
    #84 of 211 hotels in Playa del Carmen
     
    Hotel Eclipse
    141 reviews
    #146 of 211 hotels in Playa del Carmen
     
    Grand Beach Resort by Meyer
     
    The Royal Haciendas All Suites Resort & Spa
    3,588 reviews
    #49 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$133 - US$571 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #39 Top resorts Hotel in Playa del Carmen
    • #45 Luxury Hotel in Playa del Carmen
    • #47 Spa Hotel in Playa del Carmen
    • #48 Family Hotel in Playa del Carmen
    • #50 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, BookIt.com, Orbitz, Barcelo, Booking.com, TripOnline SA, Cancelon, Travelocity, HotelsforEveryone, Agoda, Hotwire, Evoline ltd, getaroom.com and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveller (12582)
    Pool & Beach (2670)
    Room & Suite (1035)
    Dining (926)
    Hotel & Grounds (7948)
    Family and Play Areas (113)
    Bathroom (98)
    Business Centre & Event Rooms (17)
    Nearby
    Hotel Eclipse
    141 reviews
    .63 km away
     
    The Royal Haciendas All Suites Resort & Spa
    3,588 reviews
    2.44 km away
     
    Sandos Caracol Eco Resort
    12,661 reviews
    2.64 km away
     
    Grand Beach Resort by Meyer
    1.15 km away
     
    Nearby Restaurants
    La Vagabunda Fiesta
    197 reviews
    .77 km away
    Xquitelicious
    13 reviews
    .54 km away
    Senor Taco
    52 reviews
    .64 km away
    La Laguna
    47 reviews
    1.08 km away
    Nearby Attractions
    Arrendadora Turistica Noa
    8 reviews
    1.50 km away
    Centro Ceremonial Kohunlich
    9 reviews
    1.46 km away
    Go Natural Explorers
    1,787 reviews
    .67 km away
    Chichen Itza Private Tours
    340 reviews
    .84 km away
    Ask a question
    Questions & Answers
    futuremrslevey
    24 August 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear futuremrslevey, Please send me the booking number or the full name under the reservation was made.
    0
    Votes
    Google Translation
    futuremrslevey
    24 August 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear futuremrslevey, If you send me your booking number or the full name under the reservation was made, I can put the request on file (Requests are subject to availability) or you can do it at the check in.
    1
    Vote
    Google Translation
    anthdaz1
    23 August 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear anthdaz1, It is possible, please ask for it at your check in.
    1
    Vote
    Google Translation
    Room Tips
    "Get a room near a pool, makes for easier day set up"
    Read review
    "There are no good rooms as there is no ventilation and the rooms smelled like mold/mildew."
    Read review
    "The smallest rooms are tiny. Opt for a bigger room."
    Read review
    "Building 10 is good for mobility issues"
    Read review
    Is This Your TripAdvisor Listing?
    Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing