We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Occidental at Xcaret Destination

Show Prices
Certificate of Excellence
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 4 more sites!
Professional photos
Occidental at  Xcaret Destination
Occidental at  Xcaret Destination
Panoramas (2)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

11,041 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 9,288: English reviews
Reviewed yesterday NEW

(Sorry I couldn't put the right date in)I don't normally do very many reviews but this kinda bothered me. We never had anything bad to say about Occidental. I was just looking at some of the reviews here, and WOW some of the reviews are unbelievable. My husband and I stayed there in Sept. of 2014. We had a blast....

 Report
Helpful?
2Thank llewisb88
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
1 helpful vote
Reviewed yesterday NEWvia mobile

We attended this resort Jan 5-10 for a family wedding. This resort is quite large, however it never appeared to be crowded as it is very spread out. If you want a resort with a great beach I do not recommend this resort as it is a small rocky beach; the majority of the resort is surrounded by rain forest....

 Report
Helpful?
1Thank A TripAdvisor Member
Boston, Massachusetts
Reviewed 2 days ago NEW

We went for the New Years. The hotel beauty is unspeakable, but the hotel staff, the especially front desk was horrible. As always I ordered through my travel agent, who uses Apple as a provider. Only, for this reason, our room, and the building were exceptional. I like the shortest distance to the beach, and the building 22 was the...

 Report
Helpful?
2Thank Nastassia P
Reviewed 2 days ago NEW

Let me say first that we travel extensively in Mexico (2-3 times per year or more) especially the Playa del Carmen & Cancun areas and I cannot say enough about this resort.....we LOVED it! I picked this resort because it had a lagoon and we all like to snorkel and thought this would be great and it WAS.......I was so...

 Report
Helpful?
4Thank Mary A
London, United Kingdom
Reviewed 2 days ago NEWvia mobile

Well what can I say, what a disappointment this hotel has been. And we expected good things based on previous reviews, where to start?! We arrived early evening after a long flight and early morning start, we had to wait around 45 mins for our transfer from the airport - no big deal - the hotel is around and hour...

 Report
Helpful?
1Thank alvinfreida
Reviewed 2 days ago NEW

My best friend and I just spent the last 10 days at this amazing resort and I have to say I had the best time of my life and met many absolutely wonderful people. I want to thank Jose Manuel Docampo(manager) for the excellent service. The beach area and service staff are beautiful and amazing the hardest working people I...

 Report
Helpful?
Thank Cheryl M
New York City, New York
Reviewed 2 days ago NEWvia mobile

We visited with family, and found it to be an overall pleasant experience. Unfortunately, my teen was served food at the resort (towards the end of the trip) that made him sick. It would also be nice if they had additional programming for teens.

 Report
Helpful?
Thank NY T
Broadstairs, United Kingdom
Reviewed 2 days ago NEW

Arrival and book in ran soomothly . We were given wrist bands and information on where restaurants were and times etc. And where we were staying and we managed to walk and find our block(22) easily, our bags arrived shorty after. We were also given maps and a leaflet with basic entertainment times on, however the entertainment was also displayed...

 Report
Helpful?
Thank Melifera
courtenay, b.c.
Reviewed 3 days ago NEW

Five years since I last visited Xcaret, and some things do not change - the huge grounds still enchant, with many meandering paths to explore. The staff is still as charming and friendly, and the food was plentiful and satisfying. We had our room in the main building,2nd floor, overlooking the tennis courts. We would have preferred one of the...

 Report
Helpful?
5Thank vivamexic0
Reviewed 3 days ago NEWvia mobile

We visited this all inclusive resort with a group for a wedding. I was nervous about traveling with my 2.5 year-old and 16 month-old because we weren't used to sleeping in one room together. I couldn't find many useful reviews for people with babies so I will focus on that for my review. The cribs were available 'on request' which...

 Report
Helpful?
2Thank ChriJane

11,864 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (11496)
Viewed
Hotel & Grounds (3000)
Viewed
Pool/Beach Area (2414)
Viewed
Dining (815)
Viewed
Room/Suite (712)
Viewed
Bathroom (97)
Viewed
Family/Play Areas (102)
Viewed
View from Room (212)
Viewed
Business Centre/Function Rooms (15)
Viewed
7:54
Videos (5)
Viewed
Other (4124)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (337)
Viewed
Amenities (72)
Viewed
Beach (28)
Viewed
Deluxe Room (50)
Viewed
Junior Suite (61)
Viewed
Pool (33)
Viewed
Relaxin Pool (13)
Viewed
Dining (40)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (31)
Viewed
Pool/Beach Area (3)
Viewed
Bathroom (2)
Viewed
Hotel & Grounds (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
View from Room (1)
Viewed
Other (23)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
8.2 km away
The Reef Coco Beach
The Reef Coco Beach
#101 of 213 in Playa del Carmen
3,309 reviews
18.1 km away
Bel Air Collection Xpu Ha Riviera Maya
25.4 km away
IBEROSTAR Paraiso Del Mar
IBEROSTAR Paraiso Del Mar
#7 of 11 in Playa Paraiso
4,358 reviews
Show Prices
Show Prices
Show Prices
31.9 km away
Grand Oasis Tulum
Grand Oasis Tulum
#16 of 22 in Akumal
1,556 reviews
24.2 km away
Grand Palladium White Sand Resort & Spa
25.1 km away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#5 of 11 in Playa Paraiso
4,549 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Beachfront
  • Spa
  • Breakfast included
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The 5-star Occidental at Xcaret Destination in Riviera Maya is a perfect combination in a natural setting with preserved cultural landmarks and an all-inclusive resort with a unique array of rooms, services, and state-of-the-art facilities. Choosing among the many possible activities is the most complicated part of a stay at this resort in Playa del Carmen. Swimming with dolphins, attending a Mayan Indian ceremony, enjoying all types of water sports at the beach club or sailing down the beautiful rivers and canals that surround the hotel are just a few highlights. The Xcaret eco-archeological park offers one of the most unique and exciting park, especially for families, by guaranteeing over 40 cultural attractions and expositions on art and traditions in Mexico. However, as people normally say at the hotel: "Do it all...or simply do nothing." Choose from a list of diverse activities such as strolling through the lush gardens at the resort, enjoying the sun while lying on a hammock, or taking a refreshing swim in one of the resort's five pools or private beach. Anti-stress remedies at the resort are endless. Regardless of how you plan each day at the resort, the hotel's choice of culinary selections is designed to satisfy the demands of every kind of guest. With 10 bars, including the one at the club, and 11 restaurants, guests have the freedom to choose a snack, an informal meal, a gourmet feast or a candlelight dinner, among many other options. The key to this resort is balancing between modern facilities and the marvelous Mexican rainforest that is filled with stunning local wildlife. Entertainment, relaxation and nature coexist at the Occidental at Xcaret Destination. ... more   less 

Additional Information about Occidental at Xcaret Destination

Address: Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico (Formerly Occidental Grand Xcaret All Inclusive Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $280 - $639 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Occidental at Xcaret Destination 4*
Number of rooms: 757
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Expedia, Barcelo, Travelocity and Jetsetter so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Occidental Grand Xcaret Hotel
Occidental Grand Flamenco Xcaret
Grand Flamenco Xcaret
Xcaret Grand Occidental
Occidental Xcaret
Hotel Xcaret
Xcaret Playa Del Carmen
Grand Xcaret Occidental
Xcaret Hotel
Grand Occidental Xcaret
Hotel Style:
#28 Business Hotel in Playa del Carmen
#39 Top resorts Hotel in Playa del Carmen
#40 Luxury Hotel in Playa del Carmen
#46 Spa Hotel in Playa del Carmen
#48 Family Hotel in Playa del Carmen
#48 On the Beach Hotel in Playa del Carmen
#79 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Occidental at Xcaret Destination staff and other travellers.
1,376 questions
Ask a question

See all questions (1376)

Questions? Get answers from Occidental at Xcaret Destination staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I don't know what rooms are better”
 of 5 bubbles llewisb88, 16 Jan 2017 | Read review
“building 22 was my favorite because of the proximity to the beach”
 of 5 bubbles nastassiap2013, 15 Jan 2017 | Read review
“We stayed in building 19 right by the main pool and snack bar and it was the perfect spot!”
 of 5 bubbles , 15 Jan 2017 | Read review
“Don't miss this resort it is well worth the price plus much much more”
 of 5 bubbles T3824DXcherylm, 15 Jan 2017 | Read review
“All rooms are nice and they do have a club section for luxury.”
 of 5 bubbles Doug7716, 12 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay