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24/12/2017 25/12/2017
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    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    011 34 518 88 93 13
    Hotel website
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    24/12/2017 25/12/2017
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    Traveller (13137)
    Pool & Beach (2866)
    Room & Suite (1189)
    • Excellent48%
    • Very good31%
    • Average12%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “royal club” (1,513 reviews)
    “man made beach” (432 reviews)
    “fun club” (351 reviews)
    Free Parking
    Breakfast included
    Air Conditioning
    Non-Smoking Rooms
    Poolside Bar
    Fitness centre
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Private Balcony
    4.0 Star Hotel
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    24 Dec25 Dec
    1 room, 2 adults, 0 children
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    Write a ReviewReviews (13,449)
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    1 - 5 of 11,037 reviews

    Reviewed 2 days ago

    continue to work on not allowing people to smoke where there is people sitting on groups for exempla at the theater at the pool at the terrace and at the levy and maybe ask people not to throw there cigarette butts on the grown

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank heribertos2016
    Reviewed 2 days ago

    Besides the constant barrage of asking to do a time share presentation it was a very nice resort. This was our first all inclusive and wasn't sure what to expect, but the staff were overall very helpful and nice.

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank PeachieJennie
    Reviewed 2 days ago

    Absolutely loved our stay. The employees were very nice, and the hotel was clean and beautiful. The beach views are breathtaking. Def recommend going to the restaurants, the food quality there is much higher than the buffets. The steak house was the best! I loved...More

    Review collected in partnership with Barcelo Hotels & Resorts
    3  Thank 344winstona
    Reviewed 3 days ago via mobile

    This was the last stop in our 3 destination holiday and I was the perfect way to end it! There was so much to do that we never had to leave the resort. When we arrived we got upgraded to the royal club, what a...More

    1  Thank Crssss3013
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 2 days ago

    Dear Crssss3013, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

    Reviewed 3 days ago

    Low quality food and small variety. No blended drinks, charged for the good coffee. Nice place but they "Cheap out" Not a staff problem - these are all "Management" decisions. Expensive internet service. We won't be back.More

    Review collected in partnership with Barcelo Hotels & Resorts
    3  Thank 685charles
    Response from OccidentalatXcaret, Social Media & Customer Care Coordinator at Occidental at Xcaret DestinationResponded 2 days ago

    Dear 685charles, I truly regret the inconveniences you had during your stay. We have carefully noted each point you mentioned in order to improve, we are always worried about our guest’s well-being and strive to make holidays at our property an unforgettable experience. Our guests’...More

    Awards & Recognition
    Certificate of Excellence
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    • Adult pool
    • Outdoor pool
    • Price range
    • US$159 - US$581 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #34 Family Hotel in Playa del Carmen
    • #40 Top resorts Hotel in Playa del Carmen
    • #46 Luxury Hotel in Playa del Carmen
    • #49 Spa Hotel in Playa del Carmen
    • #52 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with BookIt.com, Barcelo, Booking.com, Expedia, Hotels.com, Hotwire, HotelsforEveryone, Cancelon, TripOnline SA, Evoline ltd, getaroom.com, Travelocity and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveller (13137)
    Pool & Beach (2866)
    Room & Suite (1189)
    Dining (982)
    Hotel & Grounds (8412)
    Family and Play Areas (116)
    Bathroom (99)
    Business Centre & Event Rooms (17)
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Kelly S
    15 December 2017|
    Response from HotelGirl811 | Reviewed this property |
    There are not but you can buy one for relatively cheap in the store by the lobby or bring your own.
    14 December 2017|
    Response from OccidentalatXcaret | Property representative |
    Hi Kelly7618, Please check your messages.
    Google Translation
    14 December 2017|
    Response from HotelGirl811 | Reviewed this property |
    The all inclusive does include everything except the lobster or bottles of wine in the nicer restaurants. The small beach is the only one you can access but we found it to be nice and bigger than it originally appeared. The... More
    Room Tips
    "Get the xcaret park tickets - worth every penny"
    Read review
    "Ask for an upper floor room- jungle view. The wildlife is abundant and easily observed."
    Read review
    "Keep the patio doors closed .. Monkeys!! :)"
    Read review
    "get a room on the third floor"
    Read review
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