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Occidental at Xcaret Destination

Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
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Traveller (21882)
Pool & Beach (4536)
Room & Suite (1930)
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About

#36 of 43 all-inclusives in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. The cozy rooms feature free Wi-Fi, cable TV and minibars, plus private balconies or terraces. Suites add separate living rooms. Club rooms and suites include access to a private lounge, beach and pool; upgraded 2-bedroom club suites include coffeemakers, whirlpool tubs and sea views. Room service is offered. There are 9 bars and 11 restaurants. Other amenities include 5 outdoor pools, a fitness center and a spa, as well as a private beach with water sports.
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Beach
Mini golf
Indoor play area for children
Secured parking
Hot bath
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Flatscreen TV
Sofa bed
Safe
VIP room facilities
Iron
Laptop safe
Wake-up service / alarm clock
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Family Resort
Languages Spoken
English, Spanish

Location

Carretera Federal Chetumal Puerto Juarez Km 282, Playa del Carmen 77710 Mexico
Name/address in local language
Occidental at Xcaret Destination
24,227Reviews3,874Q+A100Room tips
Traveller rating
  • 12,593
  • 6,388
  • 2,699
  • 1,353
  • 1,197
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Colleen M wrote a review Yesterday
Garden Grove2 contributions
Staff was great, very attentive. Had a great time and It was a beautiful resort. We were there for my nephews wedding and had a large group. Since my daugher had to leave early, I moved in with my sister and niece for the remaining nights, but when I went to register as an extra person in their room, I was charged $174/night to be a third person. I realize it is an all inclusive but this was an excessive charge.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
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Location
Cleanliness
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Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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jcruz0123 wrote a review Yesterday
Kissimmee, Florida1 contribution
Good location, very friendly staff. Our building had plumbing issues. Clogged drains and toilet. Manuel the bartender was great. There is a lot to do. Good location next to Xcaret park. A lot of walking.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
Thank you for taking the time to share your Occidental at Xcaret Destination experience. It gives me a great pride to know that our staffs are commended for their kindness and professionalism. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. I have noted all your comments and suggestions which we will constructively use to improve our services and facilities. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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bcK7250KB wrote a review 17 Mar
1 contribution
The water pressure was a trickle, no conditioner, bathroom had holes in the wall where it appears a dryer should have been, curtains were dirty, tiles were cracked, beds were very uncomfortable, refrigerator was stocked with 4 items, snacks in your room was one bag of peanuts, buffet was awful in taste and presentation plus had limited choices, they refused to serve us at bars because we were not “royal” members, we could not use the pools in other areas because we were not members, we tried to get a drink at 5:20 and they said the bar closed at 5:30 and only offered water, check in was 2 hours, check out was 1 hour, no one showed you around the resort or set the tone for the entire property, we witnessed the staff throwing off a lizard 2 stories, no lights in the pool in the evening, which seemed to be a hazard, no clear pathway lighting in the evening, hazards, all along the walkways, amenities were not well cared for… and more More like a 2 star hotel with nice views
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Rooms
Cleanliness
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We are sorry that this time we could not offer you the maximum satisfaction and you presented those shortcomings. We are surprised to read that our staff did not give you the attention that you deserve since they are recognized by offer you nothing but the best service and give you personalized attention without any distinction. I assure you that I will share your comments with the corresponding departments to make sure to avoid any other incident of this kind. Your feedback is of the utmost importance to us in our daily efforts of providing the service and attention you deserve. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Krista H wrote a review 17 Mar
1 contribution
We’re still here but I wanted to leave a quick review before I forget. We just finished dinner at Los Olivos; Francisco, our server, was absolutely incredible! Make sure you go hungry because the food is delicious and you’ll want to eat it all. If you’re looking for a spa treatment I don’t think you could go wrong with the Mayan Wayak massage. It’s pricey but Lupita makes it worth every penny!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded yesterday
We are very proud that you have chosen us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. We are very proud that you have chosen us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. We love to read that you enjoyed all the services from the spa! We have the best staff who loves their job and always offer the best service to have the best experience of relaxation and harmony. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ally wrote a review 16 Mar
Bristol, United Kingdom3 contributions
The staff here are amazing, personal favourite waiter is Roman Diaz in the pool bar, very funny and great service. The resort is huge, clean, service is great all around. The drinks in the first club are great, top shelf alcohols and such friendly and quick service as always in Mexico. Lots of wildlife is just roaming around the resort, we got to stroke some v friendly deer, saw monkeys, Mexican raccoons and lots more. Love it here and so do all of the family
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 3 days ago
Wow we love the way that you described your incredible experience at Occidental at Xcaret Destination with the community! It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. It gives me a great pride to know that our staff are commended for their kindness and professionalism. I will share your comments with the team, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It is always a pleasure to have you back, so we look forward to another opportunity to be your vacation home. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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melissabevier wrote a review 15 Mar
Grand Rapids, Ohio6 contributions6 helpful votes
My husband and I booked this resort wanting something that felt more organic like in a jungle, but still having the opportunity to use a swimmable beach, with upscale service and dining. This resort checks ALL the boxes. Apo and Alberto made have an unforgettable experience at the Royal level restaurant. We will always remember their kindness. From the moment we were greeted at check in to the moment we left everyone there made you feel as welcome as family. This was not just your average AI. This place is something special, and after 8 different resorts in the Playa Del Carmen area in the last four years. I can sincerely say this place is the best! I’d really like to add pictures but for some reason it’s not allowing me too. I will figure out a way but when you see pictures of cappuccino with a bear and horse art in the foam. Just know Alberto and Apo the team at the Royal restaurant made that special for us! We will also be thankful to them ♥️
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 3 days ago
Wow we love the way that you described your incredible experience at Occidental at Xcaret Destination with the community! It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We are delighted to know that you enjoyed the natural surrondings, the facilities and above all, the service offered by our team, i will share your comments with them, I am sure that this will serve as an encouragement to our staff as we constantly strive to provide consistent quality of service to our guests. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Melanie022012 wrote a review 15 Mar
Windsor, Canada7 contributions16 helpful votes
+1
Airport transportation- Second time using LOMAS TRAVEL. Another great experience. Answered all my emails quickly. On time to pick us up from the airport and to the hotel for our return. Drivers were extremely nice and helpful. Check in- We upgraded to Royal. Our check in was quick. Our room wasn’t ready so they kept our bags and let us go explore. Grounds- Unbelievably beautiful. Within the first 3hrs we saw coati, monkeys,deer,iguana and a agouti Lagoon- Since we were Royal we had a nice area above the beach bar to sit and order our drinks. It wasn’t as busy as below so that was nice. Javier our server was always laughing, smiling and joking. The beach is man made but nice. Lots of fish to been seen for snorkelling. Its an inlet so it’s perfect for relaxing in as there were no waves…great for really young kids. The beach from our area wasn’t to bad of a walk but we did make use of the golf carts a bunch throughout the week. If you get lucky Moses will pick you up and give you laughs and a little tour pointing things about along the way. Restaurants We did have access to our own restaurant and the food and staff were amazing! Apo was our server for breakfast and lunch and was always smiling and super friendly. We also tried the a la cartes. All were great but are favourite was the Mexican and steak house. All our servers were amazing. Even though we had the upgrade and a snack buffet at the lagoon we found ourselves going to snack bar by the pool mainly because Julio and Roman were such a hoot! Rooms Our room was clean and comfortable. Our maid did an amazing job everyday-31104. No complaints at all. Our concierge was extremely helpful and very responsive. One of the bonuses of Royal is they will take care of booking all the a la carte restaurants. Honestly if you book Royal or not you will have an amazing time. This is the first resort that we all agreed we would return instead of trying something new. We did Xcaret in the mornings and beach in the afternoon. Never had a problem finding a chair. I could ramble on forever. We have no major complaints and wouldn’t hesitate to go back.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 3 days ago
Wow we love the way that you described your incredible experience at Occidental at Xcaret Destination with the community! Is great to read that you had wonderful time in the resort and enjoyed the service. We are very proud to know that the Royal Level team made your vacation a unique and unforgettable experience, I will gladly share your comments with each of them to motivate them to continue offering the excellent service they offer so far. We know that by itself the hotel is a marvel, but Royal Level is an extra to make you live a luxury experience and pamper you as you deserve. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again, we will welcome you back in a near future with open arms. Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Nicole W wrote a review 15 Mar
1 contribution
We had a lovely time at the Occidental at Xcaret last week. The staff are lovely and the rooms are very clean. Axel S in particular went above and beyond for us and made our trip even more memorable. We loved his energy and the Zumba class at the beach and pool was a blast!
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Date of stay: March 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 4 days ago
We are very proud that you have chosen us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We are pleasure to read that the entertainment team was part of this Experience during your stay. They work very hard to offer you the best entertainment during every day for all the family. I will be glad to share your comments to keep pushing them to keep working very hard. It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Kind regards.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Discover56463047580 wrote a review 15 Mar
1 contribution1 helpful vote
Had a fantastic week at Occidental Xcaret! Great beach and pool setup, fun entertainment, and the best people! Axel especially went above and beyond to make us feel at home and keep us entertained - great guy!! Food was good, would recommend the Seafood, Oriental and Mexican restaurants. Thank you to all at Occidental for a memorable trip!!
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 4 days ago
We are very proud that you have chosen us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We are pleasure to read that the entertainment team was part of this Experience during your stay. They work very hard to offer you the best entertainment during every day for all the family. I will be glad to share your comments to keep pushing them to keep working very hard. We would love to welcome you one more time for another superb vacations! Kind regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joanne L wrote a review 14 Mar
1 contribution
We recently stayed here for 5 nights. everything about our stay was excellent from the moment we arrived until the moment we left. The customer service is great, the staff very friendly and our overall experience was more than we expected. The location of the hotel is about 8 kilometres from the centre of Playa del Carmen which is about $40 there and back in a taxi which is an added expense. It would be a huge benefit if the hotel had a free shuttle bus that went to Playa del Carmen. Also, as there is another Barcelo hotel located in Playacar, the Allegro, it would be great if guests of Occidental Xcaret were allowed to share the beach of Allegro hotel as I`ve stayed at other all-inclusive hotels in the area before and guests are allowed to use the beach and some facilities of other sister hotels. However, the Occidental Xcaret provided us with the perfect getaway, and I would happily recommend this hotel to anybody.
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Review collected in partnership with Barcelo Hotels & Resorts
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from OXD S Social Media, Other at Occidental at Xcaret Destination
Responded 5 days ago
We would like to thank you for choosing us as your home during your vacations in the Caribbean and for taking the time to share your experience with the community! It is a pleasure to read that we fulfill your expectations and you loved everything in the resort, we work very hard to spoil our guests from the moment of their arrival until the moment of their departure. We appreciated your sincere and constructive comments. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. It is always a pleasure to welcome you back, we hope to be hosting your stay one more time in a close future. Kind regards,
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$288 - S$557 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental grand xcaret hotel, occidental grand flamenco xcaret, grand flamenco xcaret, xcaret grand occidental, occidental xcaret, hotel xcaret, xcaret playa del carmen, grand xcaret occidental, xcaret hotel, grand occidental xcaret
FORMERLY KNOWN AS
Occidental Grand Xcaret All Inclusive Resort
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
764
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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OCCIDENTAL AT XCARET DESTINATION: UPDATED 2024 Resort Reviews, Price Comparison and 22,389 Photos (Playa del Carmen, Riviera Maya, Mexico) - Tripadvisor

Frequently Asked Questions about Occidental at Xcaret Destination
Which popular attractions are close to Occidental at Xcaret Destination?
Nearby attractions include Xcaret (0.6 km), Xenses Park by Xcaret (0.5 km), and Teatro Gran Tlachco (0.3 km).
What are some of the property amenities at Occidental at Xcaret Destination?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Occidental at Xcaret Destination?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental at Xcaret Destination?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Occidental at Xcaret Destination?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to Occidental at Xcaret Destination?
Conveniently located restaurants include Chino Poblano at Hotel Xcaret Arte, Xin Gao, and Restaurante Ha'.
Are there opportunities to exercise at Occidental at Xcaret Destination?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Occidental at Xcaret Destination?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental at Xcaret Destination offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Occidental at Xcaret Destination?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Occidental at Xcaret Destination?
Many travellers enjoy visiting Zona Arqueológica Playa del Carmen (5.4 km) and Roan Experiences (7.9 km).