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03/09/2017 04/09/2017
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    Occidental at Xcaret Destination

    Carretera Federal Chetumal Puerto Juarez Km. 282 | Solidaridad, Playa del Carmen 77710, Mexico
    Hotel website
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    Best prices for your stay
    03/09/2017 04/09/2017
    US$250
    US$130
    SAVE US$120
    US$193
    US$154
    Traveller (12572)
    Pool & Beach (2670)
    Room & Suite (1035)
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    Overview
    • Excellent47%
    • Very good32%
    • Average12%
    • Poor5%
    • Terrible4%
    Travellers talk about
    “royal club” (1,483 reviews)
    “man made beach” (418 reviews)
    “fun club” (352 reviews)
    Wifi
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Kids Club
    Housekeeping
    Babysitting
    Private Balcony
    4.5 Star Hotel
    All hotel details
    Offers from Occidental at Xcaret Destination
    Special Offer: Join my Barceló
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    Hotel Riu Palace Riviera Maya
    5,509 reviews
    #42 of 211 hotels in Playa del Carmen
     
    Rooms
    3 Sep4 Sep
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (12,613)
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    There are newer reviews for Occidental at Xcaret Destination
    See the most recent reviews

    11 - 15 of 10,467 reviews

    Reviewed 4 days ago

    Great place for family or with your friends! Staff was very friendly! Excellent food! Rooms always kept clean! We spent couple of days in he pool with the swim up bar! We meet some great people there! Restaurant above the bar was pretty good!More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank gonzalesjb
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded 3 days ago

    Dear gonzalesjb, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. Our goal is to serve all our guests with the highest level of service and satisfaction. We are always concerned about...More

    Reviewed 4 days ago

    The food at the buffet was good. The specialty restaurants we went to the steak house the steak was good service horrible. Italian was horrible all the way around. After and hour we almost left without getting our food. Rooms and beds were so comfortable....More

    Review collected in partnership with Barcelo Hotels & Resorts
    1  Thank 436stacyd
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded 3 days ago

    Dear 436stacyd, We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Our guests play a key role in helping us to improve our services and we truly appreciate the feedback. We truly appreciate your sincere...More

    Reviewed 5 days ago

    I would definitely recommend this resort to couples or families great service, clean room, friendly staff, expectacular night shows and delicious food. My family and I had an amazing experienced and we will definitely go again Occidental Grand Xcaret.

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank W981UNvanessac
    Reviewed 5 days ago

    Not a good experience, food was horrible, the only good entertainment was the monkeys roaming the property , staff could care less about being personable, BUT the 2 excursions we did through AMSTAR were amazing!!(kudos to the staff of amstar)

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank ladkins0033
    Reviewed 5 days ago

    Wifi is free for 1-Consecutive hour, in the lobby cafe. If you need wifi for any reason, be prepared for a fee. Breakfast and lunch were good, nice variety. Dinners were amazing, great formal class meals. Dress code very strict for men, more lenient with...More

    Review collected in partnership with Barcelo Hotels & Resorts
    Thank tg1234958
    Response from OccidentalatXcaret, Claudia Uscanga Hondal. Social Media & Customer Care Coordinator. at Occidental at Xcaret DestinationResponded yesterday

    Dear tg1234958, Regarding your comments about the Wi-Fi, Kubi is our new supplier, they offer 1 hour per person free at the main lobby as you mentioned, which is really good improvement for our guests, the WiFi is also available at the rooms and other...More

    Dreams Puerto Aventuras Resort & Spa
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    Hotel Riu Palace Riviera Maya
    5,509 reviews
    #42 of 211 hotels in Playa del Carmen
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Free Parking
    • Beachfront
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Business Centre with Internet Access
    • Free Parking
    • Children Activities (Kid / Family Friendly)
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Bar/Lounge
    • Tennis Court
    • Spa
    • Hot Tub
    Details
    • Price range
    • US$134 - US$564 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #39 Top resorts Hotel in Playa del Carmen
    • #45 Luxury Hotel in Playa del Carmen
    • #47 Spa Hotel in Playa del Carmen
    • #48 Family Hotel in Playa del Carmen
    • #50 On the Beach Hotel in Playa del Carmen
    • #77 Romantic Hotel in Playa del Carmen
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 764
    • Reservation Options
    • TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, BookIt.com, Barcelo, TripOnline SA, Travelocity, Cancelon, Agoda, HotelsforEveryone, Cheap Tickets, Hotwire, getaroom.com, Evoline ltd and HotelQuickly so you can book your Occidental at Xcaret Destination reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen
    • Also Known As
    • Occidental Grand Xcaret Hotel ,
    • Occidental Grand Flamenco Xcaret ,
    • Grand Flamenco Xcaret ,
    • Xcaret Grand Occidental ,
    • Occidental Xcaret ,
    • Hotel Xcaret ,
    • Xcaret Playa Del Carmen ,
    • Grand Xcaret Occidental ,
    • Xcaret Hotel ,
    • Grand Occidental Xcaret
    Add Photo Photos
    Traveller (12572)
    Pool & Beach (2670)
    Room & Suite (1035)
    Dining (926)
    Hotel & Grounds (7938)
    Family and Play Areas (113)
    Bathroom (98)
    Business Centre & Event Rooms (17)
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    Ask a question
    Questions & Answers
    upchuckSurrey
    22 August 2017|
    Answer
    Response from OccidentalatXcaret | Property representative |
    Dear upchuckSurrey, The dress code applies only in adults and it is only at the speciality restaurants. All the request are subject to availability, or depends what kind of package you have.
    0
    Votes
    Google Translation
    cfromnh
    21 August 2017|
    AnswerShow all 3 answers
    Response from OccidentalatXcaret | Property representative |
    Dear cfromnh. We can provide you with roll away beds, pleas ask for it at the check in.
    0
    Votes
    Google Translation
    Jacki K
    20 August 2017|
    AnswerShow all 2 answers
    Response from OccidentalatXcaret | Property representative |
    Dear Jacki K, Please check you messages.
    0
    Votes
    Google Translation
    Room Tips
    "Get a room near a pool, makes for easier day set up"
    Read review
    "There are no good rooms as there is no ventilation and the rooms smelled like mold/mildew."
    Read review
    "The smallest rooms are tiny. Opt for a bigger room."
    Read review
    "Building 10 is good for mobility issues"
    Read review
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