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Hotel Riu Lupita

Avda. Xaman-Ha, Manzana 20, Lote 1 Condominio Playacar, Playa del Carmen 77710 Mexico
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Traveller (5875)
Pool & Beach (1447)
Videos (1)
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About

#31 of 43 all-inclusives in Playa del Carmen
Location
Cleanliness
Service
Value
Travellers' Choice
The All Inclusive 24h Hotel Riu Lupita opens all year round, is surrounded by 25,000 sq.m. of tropical gardens and adjoins a golf course. A complimentary shuttle bus operates between the hotel and beach, approx. 3.5 km away. The RIU Classic Hotels offer comfortable rooms and excellent facilities with great leisure and relaxation facilities, as well as international gastronomy. Enjoy a relaxing holiday - whether alone, with family, partner or friends! The location is ideal because of its proximity to Playa del Carmen (3 km), Cancún (60 km) and Cancún International Airport (CUN) (50 km) and invites you to explore the area. The hotel has 300 comfortably furnished rooms and offers many amenities. Relax in the spa or get in shape at the gym. 2 outdoor pools, 1 of them with children’s section, 1 pool on the beach and 1 children’s pool. For the youngest guests, RiuLand kids’ club (4-7 & 8-12 years old). For adults, daytime and evening entertainment, discotheque and Riu Get Together Parties. For lovers of gastronomy, we offer live cooking stations at our main restaurant, Mexican, Italian and Steakhouse specialty restaurants, as well as 2 bars. #RiuParty at the Hotel Riu Lupita Do you like to enjoy the best parties during your vacations? RiuParty is made for you! Dance to the rhythm of the music of the best DJ's and transform yourself with the shows and performances that each party offers you. Take advantage of your All Inclusive and enjoy the best fun with RIU!
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Poolside bar
Boating
Canoeing
Children's playground
Parking
Wifi
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Outdoor dining area
Snack bar
Diving
Tennis court
Water sport equipment rentals
Windsurfing
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Free shuttle or taxi services
Car hire
Taxi service
Spa
Massage
Currency exchange
Gift shop
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
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Room features
Housekeeping
Private balcony
Safe
Telephone
Cable / satellite TV
Flatscreen TV
Bath / shower
Complimentary toiletries
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Park View
Family
Languages Spoken
English, French, Spanish, Italian
Hotel links
Special Offer:Riu Class Benefits

Location

Avda. Xaman-Ha, Manzana 20, Lote 1 Condominio Playacar, Playa del Carmen 77710 Mexico
Name/address in local language
Hotel Riu Lupita
4,601Reviews833Q+A100Room tips
Traveller rating
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claus s wrote a review Feb 2024
2 contributions1 helpful vote
This hotel is very good and the staff are very friendly and smiling pool and food and drinks are great we are coming back for sure entertaining is olso good, the place, for the hotel is also good free bus go easy every 1/2 hours
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Review collected in partnership with riu.com
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 6 Feb 2024
Dear Claus S., We are so grateful to read that you gave us the opportunity to prove that all the positive reviews that we have, are based on the reality of our hotel and the result of the work of our lovely staff. Wishing to host you again very soon! Kindest wishes, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Karen C wrote a review Feb 2024
Grafham, United Kingdom3 contributions1 helpful vote
Lovely friendly hotel, grounds full of wildlife, very hardworking staff and everywhere kept very clean. Varied evening entertainment and lively bar area. Plenty of choice of food and nice to be able to go to the a la carte restaurants without having to book.
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Review collected in partnership with riu.com
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 5 Feb 2024
Dear Karen C., We endeavour to go above and beyond to ensure our guests have a memorable experience. That is why it is so rewarding to learn about your review. We are so happy to read you liked your stay. Thank you very much! We will be waiting for your next visit, Karen. Kindest Regards, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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TheFazeys wrote a review Jan 2024
Wardington, United Kingdom42 contributions7 helpful votes
+1
The hotel and the staff were all very courtious and friendly. Nothing was a problem for them, very willing to help out with any queries. The bar and staff were fabulous too. Thanks Santos. Our room 3111 was spacious, clean and comfortable. The room maid kept our room clean and changed towels etc whenever required. The pools and areas were kept clean with plenty of sun loungers to go round. We could not fault anything about this hotel and staff. A fabulous time had by all.. It was really good to see the hotel manager almost daily making inspections and talking to customers. He was all over the place, down the beach, in the resturants and round the pool areas, a very fastidious and respectful person.
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 30 Jan 2024
Dear TheFazeys, Thank you for your review, There is no greater reward for us than the fact that our guests come to visit us and leave with the good feeling of having enjoyed our facilities and having lived an unforgettable experience. We look forward to your next visit. Yours faithfully, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Peter C wrote a review Jan 2024
Halifax, Canada17 contributions8 helpful votes
My thanks to the staff of the Riu Lupita for a wonderful week away. The benefit of Riu Lupita, in my opinion, is a visitors has the quality of the Riu resort experience in a in a smaller, more affordable, package. There is a one main pool and smaller quiet pool, one bar, one buffet dining room, and three other restaurants (one of which is at the beach). However, there was always space around the pool, wait times are short at the bar and the resort never felt crowded. There is a bus to a beautiful dedicated beach area for the Lupita only 15 minutes away and with another bar and buffet style lunch and snacks. We didn't mind hoping on the bus and not having direct access as this added to the variety of the experience. Everything was kept very clean and the staff were
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 30 Jan 2024
Dear Peter C, Thank you for your comment. It is always nice, to receive reviews like yours, from which we can deduce, that we perform our work in the line that characterizes us so much. We would very much like you to visit us again soon at any of our facilities around the world so that we can continue to offer you our best. Yours faithfully, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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F1335ZHnathalie wrote a review Jan 2024
Montreal, Canada1 contribution1 helpful vote
Loved our week. Always chairs available at the pool and beach due to the fact you must take a shuttle to go. However, I would have like more music at the beach during the day and at the resort during day and night at the bar.
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Review collected in partnership with riu.com
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 30 Jan 2024
Dear F1335ZHnathalie, Thank you very much for your comment, It is very important to us that our guests leave satisfied and eager to visit us again. We hope that you will choose us again and that we will be able to offer you an unforgettable experience with us. Yours faithfully, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sue C wrote a review Jan 2024
Bournemouth, United Kingdom15 contributions17 helpful votes
Actually staying at this hotel at the moment, felt I had to comment as I am sat by the pool reading reviews that are totally inaccurate the staff are all very efficient the housekeeping is of a good standard the food is absolutely fine. If people can't review honestly they should not bother to review at all. I personally like the birds and animals around the grounds and have not been bothered by them. All in all this is a very nice hotel and I would recommend it to anyone
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 22 Jan 2024
Dear Sue C, We feel really valued with your ratings, because we do a daily team work that requires an important effort of dedication and professionalism. We would like to thank you very much for the time you have given us and we hope that you will come back soon and have a wonderful experience among us. Yours faithfully, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Scott W wrote a review Jan 2024
United Kingdom36 contributions12 helpful votes
We are worldwide seasoned travellers from the UK and took a small gamble on the Riu Lupita due to the favourable price. The hotel is officially a 5 star, however TUI rate it at a 3 star and I will explain why. The hotel itself is very clean and the staff work tirelessly hard in keeping it that way. It has around 300 rooms so relatively small for Mexico hence the lack of a few luxuries. The main pool area is very nice but can get very loud once the entertainment kicks in!! There is however a quiet pool a short walk away to chill out and escape the bedlam. The only issue there is that there's no bar or toilets as everything is geared up for the main pool. We personally used the beach every day. The clientele at the hotel isn't the best, gangs of young lads, girls etc
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Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 22 Jan 2024
Dear Scott, Thank you very much for taking the time to let us know about your stay. We are glad to learn that overall, you liked it, it is very rewarding. Nonetheless, we will pass on your detailed review. Hoping to host you again. Kind Regards, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Marta M wrote a review Jan 2024
5 contributions1 helpful vote
During my recent trip with a friend, we had a horrendous experience at what was supposed to be a 5-star resort. The room was infested with cockroaches – a total of five. The reception staff added to our dissatisfaction with their rudeness and lack of courtesy. For instance, during check-in, the receptionist failed to explain the resort's facilities, and during check-out, we received no inquiry about our stay and were left to handle our luggage unassisted. Beach towel issues further contributed to our discontent. The hotel's policy of fining guests for misplacing cards or towels seemed absurd for a purported 5-star resort. Additionally, the restriction of one towel per day, with no allowance for exchanging wet beach towels for dry pool ones, was inconvenient. Even upon
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 23 Jan 2024
Dear Marta M, We regret to read that we failed to provide the best stay. We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Thank you for sharing this information with us, it is really helpful when implementing the adequate measures. Please accept our apologies for any dsicomfort. Best Regards, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Sierrabacon wrote a review Jan 2024
Chemainus, Canada1 contribution
This was my first time coming to Mexico ever and during my stay I had an amazing experience staying at the Riu Lupita I would highly recommend it, everyone at the resort was so kind and helpful and the location was perfect
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Review collected in partnership with riu.com
Date of stay: January 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 19 Jan 2024
Dear Sierrabacon, Thank you for your review, There is no greater reward for us than the fact that our guests come to visit us and leave with the good feeling of having enjoyed our facilities and having lived an unforgettable experience. We look forward to your next visit. Yours faithfully, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mariana F wrote a review Jan 2024
14 contributions6 helpful votes
worst hotel stay of my life! please avoid at all costs!!! room had loads of cockroaches, racoons everywhere in the resort stealing your food, rude reception staff, facilities & food terrible, and resort not even close to the beach! not sure how they even got 5*? the rudest reception staff i have ever met in my life: upon arrival did not even explain anything about the resort. when we complained about the cockroaches in the room they dismissed it by saying 'its normal we had to open a hole on the garden' - not even a single apology. the food was terrible and the resort is far away from the beach. please dont stay here!
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Date of stay: November 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Response from Online Reputation Manager, Owner at Hotel Riu Lupita
Responded 17 Jan 2024
Dear E9667ANmarianaf, Thank you very much for choosing Riu and for sharing your feedback. We are saddened to find that you encountered the mentioned inconveniences and that this overshadowed your experience. We are committed to provide excellent services to our guests and to create a familiar atmosphere in which our customers must feel like if they were at home. We apologize if we were not able to demonstrate it this time. Your comments will be forwarded to the responsible department for a proper follow up, in order to reassure to improve our guest’s service and we do hope that we will have the opportunity to welcome you back again for a true RIU experience! We remain with best wishes, Hotel Riu Lupita Online Reputation Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
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PRICE RANGE
S$230 - S$316 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
riu lupita resort, riu lupita mayan riviera, riu lupita mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del Carmen
NUMBER OF ROOMS
300
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HOTEL RIU LUPITA: UPDATED 2024 Resort Reviews, Price Comparison and 6,412 Photos (Playa del Carmen, Riviera Maya, Mexico) - Tripadvisor