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Koox Caribbean Paradise Hotel

399 reviews
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Traveller (144)
Room & Suite (88)
Pool & Beach (25)
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Overview
  • Excellent23%
  • Very good33%
  • Average27%
  • Poor9%
  • Terrible8%
Travellers talk about
“great location”(16 reviews)
“noisy at night”(6 reviews)
“no elevator”(5 reviews)
Free Wifi
Air Conditioning
Pool
Non-Smoking Rooms
Concierge
Private Balcony
Free Parking
2.5 Star Hotel
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Rooms
25 Feb26 Feb
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (399)Write a Review
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All reviewsgreat locationnoisy at nightno elevatorrooms are cleancoffee shop downstairsg adventures tourrooftop poolwould recommend this hotel to anyoneado bus stationfifth avenuegreat poolrestaurants and barsbalconytelevisionpdc
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1 - 5 of 110 reviews
Reviewed 1 week ago via mobile

Stayed here two nights at the end of a tour. First thing to hit me on entering the room was the strong smell of drains/sewage coming from the bathroom. The shower water did not drain away but filled the tray and ran away from the...More

Thank beckybearriver
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 5 days ago

Hi beckybearriver We are sorry that your stay has not exceeded your expectations. We assure you that we will continue working and improving our quality and services for when you return. We wish to see you again at Koox Caribbean Paradise Hotel. Welcome Home!

Reviewed 1 week ago via mobile

Enjoyed a week stay here and, although the room was very simple, you couldn't beat the location right off Fifth Ave. Additionally, the staff was truly helpful, friendly and always ready with a smile. Efrain was fantastic! He was incredibly helpful and personable. Eduardo was...More

Thank jimandjenexperience
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 1 week ago

Hi jimandjenexperience We would like to thank you for taking the time to let us know your comments regarding your recent visit to Koox Caribbean Paradise Hotel Thanks a lot for your review of your stay with us and it's a pleasure to know that...More

Reviewed 3 January 2018

The Koox Caribbean hotel was small but had excellent service and spacious, well-kept rooms. There was also an elevator which helped with access to the rooftop pool. The staff were thorough and courteous.More

Thank Drummond89
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 8 January 2018

Hi Drummond89 Thanks a lot for your review of your stay with us and it's a pleasure to know that you enjoyed our services and facilities. We work really hard to offer you the best holidays in Playa del Carmen. Thanks a lot for chosen...More

Reviewed 5 December 2017

Koox sold our reservation for 6 nights off to another hotel under construction, 1 km further out. Terrible construction noise and unable, so far, to get a refund since it was prepaid. Nice room if you cannot hear or sense vibrations.More

2  Thank Greg D
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 5 December 2017

Dear Greg D Thanks a lot for your review of your stay in Koox Caribbean Paradise Hotel. We really appreciate your comments and we assure you that the quality of our service efforts will continue to improve. Hope to see you soon again & Welcome...More

Reviewed 27 November 2017 via mobile

I do not recommend this hotel. They tried to move me to a different property because of overbooking and they don’t care, They just left me there until I found a solution. Terrible reception staff that weren’t helpful at all!More

1  Thank Cisfra
Response from Koox_Group, Social Media Manager at Koox Caribbean Paradise HotelResponded 1 December 2017

Dear Cisfra Thanks a lot for your review of your stay with us and it's a pleasure to know your opinion. We really appreciate your opinion, we assure you that the quality of our service efforts will continue to improve. Hope to see you soon...More

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About
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Hotel Amenities
Concierge
Multilingual Staff
Room amenities
Air Conditioning
Things to do
Pool
Outdoor pool
Details
Price range
US$43 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$43 - US$137 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (144)
Room & Suite (88)
Pool & Beach (25)
Dining (2)
Business Centre & Event Rooms (2)
Family and Play Areas (1)
Questions & Answers
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Alfredo G
4 April 2015|
Answer
Response from Koox_Group | Property representative |
Hola Alfredo, Just behind the hotel there is a parking the cost is 150 pesos but you need to say that you are a guest of the hotel because is a special rate. Have a nice day!
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Room Tips
"There are several Koox hotels and they have different qualities. Check!"
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"Ask for a room toward the back (which overlooks an empty lot) if you're concerned about noise."
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"AC was good in both rooms we had on different stays. Rooms away from the street are a bit quieter. Noise..."
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"Do not stay here"
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