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The Reef Coco Beach

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The Reef Coco Beach
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3,388 Reviews from our TripAdvisor Community

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Showing 2,061: English reviews
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Reviewed 2 days ago NEWvia mobile

Normally we don't do all inclusive resorts. Reception/ staff: friendly. Team at breakfast was great. Only 1 big/ bold guy in the evening was very unfriendly! Rooms : Quite outdated. These really need an update. They are not 4 star worthy. At least half the time no/ almost no hot water and really low water pressure. Also noisy. 1 night...

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1Thank mirjam1979
Minnesota
Reviewed 3 days ago NEWvia mobile

We had a great time at the resort! Food, drinks and staff were all very good! The beach was ok, lots of boats were anchored in front of it. The walk along the beach in either direction was great! Very clean property and the maid service was excellent. The rooms were always clean and tidy!! The fridge was always stocked...

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1Thank anne8871
02/18/2017
Reviewed 3 days ago NEW

The Reef Coco Beach was perfect for us first time travelers. It was quiet, clean, with good food. The staff were helpful and friendly, and went out of their way to please us, from free neck and foot rubs on the beach, to always having a full cup of coffee. Everywhere was an easy walk within the resort, with 5th...

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Helpful?
Thank shirley_macfadyen
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear shirley_macfadyen, We would like to thank you on the behalf of the entire staff of the Reef Coco Beach. It is a pleasure to read your positive review. Your comments are very encouraging and will be taken with great consideration. You can rest assured we will share your kind words with our entire team and management. Indeed, our wonderful...

Montreal, Canada
Reviewed 3 days ago NEW

In this quiet resort, everything is perfect, the rooms, service, shows, food etc.. Just 2 things a bit negative: the boats in front of the hotel, right on the beach were normally you want to swim, so we just have to walk 500m further to have clear water and the wi-fi 49US$ per week which is expensive

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Helpful?
Thank Martine B
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Martine B, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We would like to mention that Playa del Carmen is a fishing village....

02/16/2017
Reviewed 4 days ago NEW

This is a quiet resort, clean, good food. You can walk to 5th ave. The staff were helpful and friendly. Two things I was disappointed in was having to pay for Wifi and There is not much to do after 9pm. Oh and the walls are very thin in your room. Just hope you don't get next to a loud...

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2Thank Particia C
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Particia C, Thank you for taking the time to post your review. We are very grateful for your feedback, which is a valuable source of information for us. Indeed, our wonderful position nearby the 5th Avenue allows you to reach the heart of Playa del Carmen in a few minutes. Moreover, our hotel is still situated in a quiet...

Wabasha, Minnesota
Reviewed 4 days ago NEW

We enjoyed our stay at the Reef Coco Beach very much. We encountered no problems in our room, it was plenty cool and it was clean and comfortable. The food was average in the buffet and above average in the Italian restaurant. The pool was relaxing and the beach was close. Also nice that it was within walking distance of...

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1Thank Leslie S
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Leslie S, It is a pleasure to read such a wonderful review, we are proud to hear that you keep a beautiful memory of your recent vacation at our hotel, you can rest assured we will share your kind words with our entire team and management. We are glad to know that you liked our rooms, the pool and...

02/16/2017
Reviewed 4 days ago NEW

We were in Mexico for the first time and we were very satisfied at The Reef Coco Beach. The rooms were modest, but fully sufficient and perfectly clean. A selection of food and drinks was very varied, AN offer of fruits and VEGETABLES PERHAPS the best we've ever had. The staff was very friendly and helpful - we were meting...

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1Thank karolr1952
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear karolr1952, Thank you for letting us know about your wonderful experience at our hotel. We must say we cannot express enough our satisfaction about the positive experience and sensational time you mention to have spent in our property. Thank you for highlighting our variety of food. Our executive Chef and Restaurant Manager will be delighted to hear that you...

02/18/2017
Reviewed 5 days ago NEW

We spend 2 Weeks at Cocobeach. Small Ressort offering everything a couple expect for à confortable resting vacation. Food variateur exceptionnal for à small place plus 2 additionnal restaurants to chose from. Walking distance to the action off the 5th Avenue. For the price highly recommended. Ritters

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1Thank Louisette T
TheReefResorts, Brand Executive at The Reef Coco Beach, responded to this review

Dear Louisette T, We would like to thank you for your comments; it is truly a pleasure to learn about the fantastic stay you had and we appreciate the time you took to share your experiences. Thank you for highlighting our variety of food. Our executive Chef and Restaurant Manager will be delighted to hear that you enjoyed our delicious...

02/18/2017
Reviewed 5 days ago NEW

Over all everything was great. The buffet at lunch and dinner were not great. The noise next door was bad. It kept us up until 3:00AM one night. The Italian restaurant was great. The lobster dinner on the beach was great.

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Thank andrewaV7404RA
Granada, Minnesota
Reviewed 5 days ago NEW

The resort was clean, friendly staff, food was OK. Italian, samurai and the El Palmar were excellent. The buffet was a buffet..nothing special. The food at the Mexican restaurant was good, but service and food took forever. The beach was beautiful. We had fun watching locals fish. Safety was not an issue, walked to 5th Ave. Overall a nice experience....

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1Thank 751sheilad

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
About the property
  • Beachfront
Food & drink at the hotel
Samurai
Samurai
Cuisines: Japanese, Sushi
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located just 30 miles south of Cancun, The Reef Cococbeach is the perfect compliment to the white sandy beaches and turquoise waters of this world renowned tropical paradise. Just a short walk from the picturesque town of Playa del Carmen, you will enjoy our personalized service, the privacy you desire in a resort destination and the entertainment of one of the best night life's the Mayan Riviera has to offer.Our location provides easy access to the many attractions the Mayan Riviera has to offer such as Playa del Carmen's famous 5th avenue, Playacar's Bird Sanctuary, Playacar Golf Club, Xcaret, Xel-Ha, Tulum and much, much more.The hotel offers 196 comfortable rooms Caribbean style, our pleasant rooms consist of one king size bed or two double beds, terrace or balcony, air conditioning, ceiling fan, mini fridge, TV,hair dryer, vanity mirror, telephone and bath room with bahttub and shower combination. ... more   less 

Additional Information about The Reef Coco Beach

Address: Costera Norte S.N. Lte. 1 Mza. 7, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $248 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Reef Coco Beach 3.5*
Number of rooms: 196
Reservation Options:
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Also Known As:
Grand Coco Bay Mexico
Grand Coco Bay Playa Del Carmen
Grand Coco Bay Hotel Playa Del Carmen
Grand Coco Bay Riviera Maya
The Reef Coco Beach Playa Del Carmen, Riviera Maya, Mexico
Hotel Style:
#51 Top resorts Hotel in Playa del Carmen
#59 Spa Hotel in Playa del Carmen
#68 On the Beach Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from The Reef Coco Beach staff and other travellers.
190 questions
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Adena, Ohio

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Questions? Get answers from The Reef Coco Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“hotel built in U shape, all rooms have the view on the pool”
 of 5 bubbles 66martineb, 21 Feb 2017 | Read review
“we were on the third floor on the south side which was fairly quiet”
 of 5 bubbles judys437, 12 Feb 2017 | Read review
“Very clean, great food and many restaurant to choose from, a lot of free activities”
 of 5 bubbles paolamO300WD, 7 Feb 2017 | Read review
“Any room is a good room here!”
 of 5 bubbles F4384HUwaynem, 25 Jan 2017 | Read review
“Ground Floor, opening to the pool. We loved being able to walk right to our sliding doors if we forgot something.”
 of 5 bubbles kimberlysH5165OH, 18 Jan 2017 | Read review
5 of 5