We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Secrets Capri Riviera Cancun

Show Prices
Certificate of Excellence
GreenLeadersBronze level
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Secrets Capri Riviera Cancun
View Map
{"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

9,091 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 8,596: English reviews
Start your review of Secrets Capri Riviera Cancun
 Click to rate
Grayson, Georgia
Reviewed yesterday NEW

My husband and I have a trip planned to Secrets in May. We wanted to request a "special" birthday dinner and we had questions about our room placement. We had a very quick, kind and informative E-mail from both Alejandra and Fernanda (Concierge and Front Desk). If their responses are indicative of the customer service we will receive, it must...

 Report
Helpful?
Thank angela3852016
Stockholm, Sweden
Reviewed yesterday NEW

There is not much left of the beach and it is not suitable to access the sea from the area near to the hotel due to nasty stumps and roots (in the water). If you enjoy walking on the beach, go the right. You can, if walk to the right, walk along the beach and take a swim further away...

 Report
Helpful?
1Thank Mango60
Reviewed yesterday NEW

We stayed here for a week in April, and I have zero complaints. Our room was immaculately clean, made up every day (sometimes twice a day), and the temperature was nice and cool. Appreciated the next days itinerary that was left for us every night. Overall, the entire building is beautiful and clean. We walked along the beach for miles...

 Report
Helpful?
Thank jessica m
Lynnwood, Washington
Reviewed yesterday NEW

First love the staff Second our room was musty bedding were musty all of our clothes got musty as well. We need to burn incense to mask the smell. We needed bug spray Third lobby smells like sewage water

Review collected in partnership with this hotel
 Report
Helpful?
Thank marissartoo
Snover
Reviewed 2 days ago NEW

We had a great time . De place is very entertainment lot Off things to do. The nights was the best . The pool around very slippery I fell down turn out my knee. Maybe you can put something around it. People was very nice

Review collected in partnership with this hotel
 Report
Helpful?
Thank Maria F
Reviewed 2 days ago NEW

This is by far one of my favorite vacation destinations. The property is absolutely beautiful, the staff are all extremely friendly and very helpful, the dining options are broad (in 5 days eating aomething different each meal of the day I still have much more to try), they are also very attentative to food allergens at every restaurants, the spa...

Review collected in partnership with this hotel
 Report
Helpful?
Thank jdeveny01
Reviewed 2 days ago NEW

This resort is incredible! Great food, great entertainment, wonderful amenities, and the staff is so helpful & friendly. The property is impeccably maintained! Pool with pool bar! :) We will be back for sure!

Review collected in partnership with this hotel
 Report
Helpful?
Thank lapollari
Lakewood, Colorado
Reviewed 2 days ago NEW

The whole entertainment staff here worked so hard to make activities fun. Luis, Dony, Karla, Francisco, Hector, Yoshi and all the others were so fun to talk with. Resort is older, but very well kept and clean.

 Report
Helpful?
Thank Sue B
Reviewed 2 days ago NEW

Its an amazing place with beautiful ocean views very helpful staff and hospitality Can't wait for my next adventure Entertainment every nite restaurants good food Concierge very helpful especially room service

Review collected in partnership with this hotel
 Report
Helpful?
Thank crazypie54
Reviewed 3 days ago NEW

This resort was very quaint with lots of character. The food was awesome, great entertainment and you never had to walk miles to get to anything on the resort. The staff was extremely friendly and accommodating. They went over and above to find my lost cell phone left behind on the bus transfer and actually found and returned it safely,

Review collected in partnership with this hotel
 Report
Helpful?
Thank suebrown6398

8,194 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (7614)
Viewed
Hotel & Grounds (1413)
Viewed
Pool/Beach Area (1822)
Viewed
Room/Suite (808)
Viewed
View from Room (398)
Viewed
Dining (702)
Viewed
Family/Play Areas (19)
Viewed
Bathroom (102)
Viewed
Business Centre/Function Rooms (17)
Viewed
2:37
Videos (9)
Viewed
Other (2324)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (505)
Viewed
Amenities (96)
Viewed
Beach (14)
Viewed
Junior Oceanfront Suite (48)
Viewed
Pool (65)
Viewed
Dining (57)
Viewed
Standard Deluxe Ocean View Room (61)
Viewed
Standard Deluxe Tropical View Room (63)
Viewed
The Hotel (101)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (75)
Viewed
Pool/Beach Area (5)
Viewed
Hotel & Grounds (9)
Viewed
View from Room (2)
Viewed
Business Centre/Function Rooms (10)
Viewed
Dining (12)
Viewed
Room/Suite (21)
Viewed
Family/Play Areas (4)
Viewed
Bathroom (1)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Playa del Carmen
3.2 km away
Platinum Yucatan Princess All Suites & Spa Resort
Platinum Yucatan Princess All Su...
#59 of 213 in Playa del Carmen
4,837 reviews
27.5 km away
Secrets Silversands Riviera Cancun
0.4 km away
Blue Diamond Luxury Boutique Hotel
Blue Diamond Luxury Boutique Hot...
#47 of 213 in Playa del Carmen
1,328 reviews
Show Prices
Show Prices
Show Prices
28.6 km away
Breathless Riviera Cancun Resort & Spa
12.4 km away
Royal Hideaway Playacar
Royal Hideaway Playacar
#29 of 213 in Playa del Carmen
3,885 reviews
29.7 km away
Zoetry Paraiso de La Bonita
Zoetry Paraiso de La Bonita
#4 of 26 in Puerto Morelos
2,181 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Internet
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $357 - $930 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Hotwire, TravelUp, Travelocity, BookIt.com, Orbitz, HotelsforEveryone, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Secrets Capri Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#20 Top resorts Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#28 Spa Hotel in Playa del Carmen
#28 Luxury Hotel in Playa del Carmen
#29 On the Beach Hotel in Playa del Carmen
#34 Green Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
758 questions
Ask a question

See all questions (758)

Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upgraded via E-mail.”
angela3852016, 26 Apr 2017 | Read review
“We had a jungle view and it was nice. Could even see the ocean from one side of balcony”
A5034SLjessicam, 26 Apr 2017 | Read review
“You need to pay more money for better rooms”
marissartoo, 26 Apr 2017 | Read review
“The Floor was Sometimes very slipoery”
P9179YKmariaf, 25 Apr 2017 | Read review
“Yes in dollars”
sidneyallenc, 24 Apr 2017 | Read review
5 of 5