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Secrets Capri Riviera Cancun

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Secrets Capri Riviera Cancun
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8,834 Reviews from our TripAdvisor Community

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Colorado
Reviewed yesterday NEW

Overall a nice resort. Small and quiet but had everything we needed. The entertainment and service was great! Food was delicious at the buffet and restaurants. Room service food however, was not so good.

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Helpful?
Thank tkkillin_it
Jackson, Michigan
Reviewed yesterday NEW

there were 10 in our group, Adult siblings, cousins, for the most part we did every thing together, but there were alone times for small groups or couples to find other enjoyable areas to explore, there at the resort, or day trips.

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Thank dwheel55
Elko, Nevada
Reviewed 2 days ago NEW

I would recommend this hotel to everyone. They have all you could need right there onsite. A very knowledgeable and friendly staff. Great restaurant options available Japanese, Italian, Mexican, buffet style. Also they have free nightly entertainment!

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Thank rsmith782
Chicago, Illinois
Reviewed 2 days ago NEW

We arrived and were taken to our "ocean view" room, and when we entered, the scene out the window was looking directly at the pool which was overrun with adults old enough to know better acting like they were re-living spring break. I understand that the temptation of an all inclusive package might cause some people to overindulge to some...

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Helpful?
Thank chazperado
Maple Grove
Reviewed 2 days ago NEW

First time at this Secrets, great resort and super friendly staff! Loved the restaurants and the never ending people taking drink orders around the pool and beach. Fernanda was our favorite cocktail person on the beach.

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Thank jenniferrY6978CP
Milwaukee, Wisconsin
Reviewed 2 days ago NEW

I just returned from the most fabulous vacation I have ever experienced to celebrate my 40th bday with my boyfriend and close friends. The service and entertainment staff were AMAZING! This resort was by far absolute paradise and perfect for myself and group of friends. The entire staff made me feel special on my big day especially Omar & Ricardo...

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Helpful?
Thank eguszkowski
Cedar Rapids, Iowa
Reviewed 2 days ago NEW

This was our fourth time staying at this resort. The size is perfect for us and the staff is wonderful. We were put in a room right outside the pool, on the first floor. This was a great place to have our room. It was so handy for potty breaks and forgotten items that you wanted with you out in...

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Helpful?
Thank dmd310
Topeka, Kansas, United States
Reviewed 2 days ago NEW

We LOVE this place -- this was our second vacation in three years to this resort; however, there were some downsides...If you are going with a group -- be prepared to go to battle to be able to sit as a group or even a partial group. The restaurants do not like to accommodate more than 4, or maybe 6...

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Thank Kathy S
York, Pennsylvania
Reviewed 2 days ago NEW

This place has it all. From clean rooms, great food to absolutely outstanding service you will be so thankful you booked at secrets capri. The rooms are kept perfectly clean and your drinks will always be full. I'd recommend this to anyone looking for a perfect trip to paradise.

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Thank Alexa C
San Salvador, San Salvador, El Salvador
Reviewed 2 days ago NEW

This "luxury all inclusive" lifestyle is definitely not for me, but I wanted to try it and all I can say is "meh"..... This resort was just fine, with a large (if crowded) pool and an ok beach. The food was fine, the room was fine and the drinks were fine. All in all a good experience. What ruined it...

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Helpful?
Thank Meli W

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Secrets Capri Riviera Cancun, a proud unlimited luxury resort has received special recognition from the esteemed readers of Condé Nast Traveler Magazine in Mexico and AAA as a Four Diamond Award resort. Secrets Capri Riviera Cancun was awarded the Best for Romance and Best Luxury-World by the 2008 TripAdvisor Travelers' Choice Awards. Only TripAdvisor's hotel awards represent the opinions of millions of travelers. The winners were determined by a combination of the highest traveler ratings and the TripAdvisor Popularity Index, a measurement of overall traveler satisfaction. Situated five minutes from exciting Playa del Carmen and a short 35-minute drive south of Cancun International Airport, the world's second largest barrier reef lies just offshore, while underground rivers, caves and jungles lure adventure-lovers. Bordered by sugar-white beaches and the brilliant, crystal clear Caribbean Sea, this Preferred Club, Unlimited-Luxury, adults-only oasis truly embraces beauty and splendor. ... more   less 

Additional Information about Secrets Capri Riviera Cancun

Address: Carretera Federal 387, Chetumal | Cancun Km. 299, Solidaridad, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen
Price Range: $384 - $877 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Secrets Capri Riviera Cancun 4.5*
Number of rooms: 290
Reservation Options:
TripAdvisor is proud to partner with BookIt.com, Travelocity, Hotels.com, Booking.com and Jetsetter so you can book your Secrets Capri Riviera Cancun reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Secrets Mayan Riviera
Secrets Cancun
Secrets Capri Riviera Maya
Secrets Hotel
Secret Hotel
Secrets Capri Riviera Cancun Hotel
Secrets Playa Del Carmen
Riviera Cancun
Hotel Secret
Capri Riviera Cancun
Hotel Style:
#19 Top resorts Hotel in Playa del Carmen
#26 Spa Hotel in Playa del Carmen
#27 On the Beach Hotel in Playa del Carmen
#27 Luxury Hotel in Playa del Carmen
#27 Family Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
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Questions & Answers

Here's what travellers have asked, with answers from Secrets Capri Riviera Cancun staff and other travellers.
710 questions
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Questions? Get answers from Secrets Capri Riviera Cancun staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try one in another hotel.”
 of 5 bubbles chazperado, 21 Feb 2017 | Read review
“Ocean view but noisy if a rowdy crowd is at the pool. Walls are very THIN if you are a light sleeper.”
 of 5 bubbles eguszkowski, 21 Feb 2017 | Read review
“Make sure your travel agent, vacation company or whoever gets it in writing what type of room you want. We thought we had done this before we left home, but nooooooo -- we all got the wrong type of room -- 8 out of 8 rooms (a couple of us were able to get things switched around but not everyone)!! Who's to blame -- everyone points their fingers at the other person!! The chamber boy was excellent -- our room was kept nice and clean! Thank you Javier!”
 of 5 bubbles 788KathyS, 21 Feb 2017 | Read review
“Room above the foyer are extremely noisy!”
 of 5 bubbles Michelle00, 21 Feb 2017 | Read review
“We were in 534 with an ocean view”
 of 5 bubbles barbr778, 20 Feb 2017 | Read review
5 of 5