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Secrets Capri Riviera Cancun

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Traveller (8605)
Pool & Beach (2077)
Room & Suite (1617)
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Overview
  • Excellent67%
  • Very good23%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
“cactus club”(392 reviews)
“seaside grill”(621 reviews)
“desires bar”(189 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (10,490)
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9,861 results
Traveller rating
6,445
2,273
712
275
156
Traveller type
Time of year
LanguageEnglish
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6,445
2,273
712
275
156
Show reviews that mention
All reviewscactus clubseaside grilldesires barentertainment stafffloor conciergetropical viewour honeymoonpool barhydrotherapy circuitcoco cafesmaller resortromantic dinner on the beachother resortsmy pleasureitalian restaurantall inclusive resortturn down service
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1 - 5 of 9,861 reviews
Reviewed yesterday

This hotel is the most amazing hotel. The pool entertainment team of Yoshiro, Jair, Bernenice, and Jesus were the most energetic and accommodating team with the events daily and all the evening entertainments and shows were awesome and worth the time to see. The pool...More

5  Thank Wayne M
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded today

Dear Wayne M, We appreciate your comments, that's why we do what we do, we cannot explain how we feel when we know that we can help you to enjoy your vacations. Thank you for the opportunity to improve your stay. We would all be...More

Reviewed yesterday via mobile

At time of writing this review we are still enjoying our holiday at secrets Capri . And it’s been a great holiday, good facilities, good food, and fantastic staff, who can’t do enough for you. Overall a great holiday, I would just advise not to...More

3  Thank Andy N
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded today

Hello Andy N, Thank you for taking time to write us on TripAdvisor. Your opinion is important, it help us to know what we have to change or improve. Our team is working to provide you always the best. We hope to have the opportunity...More

Reviewed yesterday

First time at Secrets Capri and it’s the first place we’ll return to. We were surprised with how much we loved it, loved the people and the overall vibe at Secrets. What’s great about it here: -Most of all, THE STAFF!! Particularly the activities staff...More

Review collected in partnership with this hotel
5  Thank Paul P
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded today

Hello Paul P, We appreciate that you have taken time to share us your opinion on TripAdvisor. Your comments help us to know the level of satisfaction that our guests have. We are very happy to know that you appreciate the effort of our team,...More

Reviewed 2 days ago

This was our visit to a Secrets resort, loved it!! Secrets Capri is a smaller resort, with all of the amenities that a larger resort has to offer - excellent rooms, beautiful grounds, pool, beach, great dining options, fantastic entertainment and many bar choices. The...More

1  Thank NncyG
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear NncyG, Thank you for posting on TripAdvisor and give us the opportunity to know more about your experience at our resort. It is indeed a pleasure to receive such a nice review highlighting our facilities and staff services. We look forward to host you...More

Reviewed 2 days ago

Wonderful setting and wonderful staff. Our room overlooked the pool with the ocean beyond. We participated in a shopping trip and had spa treatments. All was beautiful arranged by the concierge services.More

Review collected in partnership with this hotel
1  Thank Carol D
Response from SECRC-eConcierge, SECRC-eConcierge at Secrets Capri Riviera CancunResponded yesterday

Dear Carol D, Thank you very much for posting on TripAdvisor. There is no better reward than to receive such comments from our guests, to know it was fabulous, it is great that you appreciate the efforts of our team, we appreciate them as well,...More

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About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Fitness Centre with Gym / Workout Room
Beachfront
Restaurant
Free Internet
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Shuttle Bus Service
Breakfast included
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Spa
Hot Tub
Tennis Court
Adult pool
Outdoor pool
Details
Price range
US$269 - US$662 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$269 - US$662 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Top resorts Hotel in Playa del Carmen
#27 Spa Hotel in Playa del Carmen
#33 Green Hotel in Playa del Carmen
#33 On the Beach Hotel in Playa del Carmen
#33 Luxury Hotel in Playa del Carmen
#40 Romantic Hotel in Playa del Carmen
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (8605)
Pool & Beach (2077)
Room & Suite (1617)
Dining (791)
Amenities (94)
Business Centre & Event Rooms (33)
Family and Play Areas (25)
Questions & Answers
Ask a question
kirbybandit
20 April 2018|
Answer
Response from wild b | Reviewed this property |
Yes there is most shows don't start till 8:00, but you can email the resort for there schedule.
0
Votes
Greg B
18 April 2018|
AnswerShow all 2 answers
Response from JHRN | Reviewed this property |
There are multiple umbrellas around the pool. During the day, you'll probably have to move your lounge chair or move the umbrella in order to stay in the shade. Staff are readily available to help move the cement umbrella... More
0
Votes
Room Tips
"If there's anything wrong with your room, make sure to say something right away. They will do whatever..."
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"We were on the first floor, room 155- Tropical view room, however, we had a perfect view of the ocean from..."
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"Ground floor, pool view - you can walk out from your room to the pool!"
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"At least do an Ocean View..... I may go with an Ocean Front on our next trip!"
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